Vaping.com Avis 

Poor customer service. One of the Vape pens I ordered failed in 6 weeks - The product has a 90 day warranty - when contacted I was initially advised they would send a replacement and to provide my details, photo ID, address, and picture of the failed item. Once I did that, I received another email saying sorry - "our warranty is 30 days" and you need to contact the manufacturer. The manufacturer says to contact the compnay you purchased from as they should be able to handle the replacement. Then does offer a process to request replacement from them, however it requires no only your proof of purchase but also a code/tag from the original box which I would not keep empty boxes around after I purchase a vape pen so I am unable to process through the manufacturere either. So 6 weeks of use to failure and into the garbage. Will never purchase from them again. Ironically their website talks about their "Core Values" and one being Commitment - Dedicated to building lasting relationships through consistent, reliable service and a steadfast focus on customer satisfaction. Well I guess that only applies if you don't have a "problem" with a product you purchase from them.

I ordered five Foger Switch Pro refills from Vape.com at $12.50 each, with a total bill of $81.72 including shipping and adult signature fee. What did I receive? One single refill — and radio silence.

I emailed them three separate times trying to get answers about the four missing items. Nothing. Not a word. Only after I opened a credit card dispute did they finally bother to respond — and even then, all they offered was a $50 refund. That’s right: they sent me $12.50 worth of product, kept $31, and apparently think that’s acceptable.

Let’s be real — that’s not just bad service. That’s f’d up! I didn’t get what I paid for, they ignored every attempt to resolve the issue, and then had the audacity to offer a refund that still overcharges me by more than 100% for a single refill.

If you like being overcharged, ignored, and treated like crap, Vape.com is the place for you. Otherwise, do yourself a favor and spend your money somewhere that actually values customers.

Spare yourself the misery and DONT order from these people!!! I placed an order a week ago and……………………..

…………….nothingggggg!!!!

How hard is it to get product out the door to buyers? I’ll never order from them again

I made an order the night of September 17th. Today is the 25th so I emailed them to ask if they have been shipped and they said their warehouse is 5 days behind.on top of the 3 days to pack it. They also said shipping is 7 to 18 days. I asked for a refund cause everything about them is slow. They refunded instantly so thats a plus I guess. Lol

Ordered vapes on 9/1/25, received one email saying order confirmed and nothing since then! I have emailed support 3 times and no response! So upset bc I thought I had a new site to continue ordering from but it’s a no for me unfortunately.

Ordered 8/08- 12 days later, UPS tracking hasn't updated and support email refuses to respond. Will be reversing the charge. Don't bother!
Ordered from another place 4 days later and already received!

This shop took the longest any of the other three shops took to ship. I order 05/27 and they didn’t ship till 06/04. I spent $16.99 on shipping and it still says it’s going to take 5 days to get here. When I check the site it’s showing preparing shipment today on 06/05.

To all the people leaving bad reviews for VAPE.com…this Trust Pilot page is for VAPING.com. Before you leave a negative review for the wrong business, actually READ what website you bought from first, then READ what page you are on now lol.

I placed my order from VAPING.com on 3/25 and received it on 4/2 (which was faster than their estimated shipping estimate). The order was completely correct, and I paid HALF of what I usually pay at my local vape shops for the same product. From my first purchase, I highly recommend VAPING.com and will definitely be ordering from them in the future.

Shipping takes too long compared to other vape stores. Requires signature and delivery date has changed 3 times

Placed my order on the evening of 3-08 and received it on 3-17. I got 27 different vapes and my order is correct. I've read a lot of negative reviews after my wife ordered them and I thought she may have made a mistake. So idk if the company may be under different management or if covid played a role in people's delayed shipments or something else. I can tell you I will absolutely be ordering from them again and would recommend giving them a chance before reading too much into negative comments.

I ordered my friends orders we have nothing

Ordered a month ago and still have not received my products. Contact customer service and they keep saying to wait. Will never order from this site again.

I bought 10 disposable vapes . They arrived today and every single one is expired . I opened one and tried it and now I have a huge headache.

Terrible company and customer services. Ghosted me several days on a return, then their shipping policy is a $22.50 charge if 2 weeks beyond purchase date. Of course it's 2 weeks, it's going across country and they delayed getting back to multiple emails. All this for a $10 product I did not want. Awful.

DO NOT EVER BUY FROM VAPE.COM. EVERY ONE I BOUGHT WAS HORRIFIC. The worst vape online store out there. Their products are ALL BURNT. It's like they use used vapes to ship to customers. AND THEY DO NOT STAND BY THEIR PRODUCTS. RUN FAST AWAY FROM THIS PLACE.

Total bait and switch! They show a low price at the products list but by the time you get to checkout, it has increased by 2 1/2 times the original price. By that time, they have your email address. Don’t bother!

Bad service, they talk like professional but they are scams. It’s like a scam website. DO NOT order from this website. The items never going to be delivered. Been almost a month.

I’ve spent 50 dollars on purchased. Been 19 days and the item never arrived. Contact them they said I have to contact USPS to file claim for the lost of the package. There will be no refund or replacement due to the lost of the package it’s not under their concern. I like what? Y’all doing business. Shipping is under your concern. If the package is delivered to my house and lost, that will be my concern. But this package has never delivery…. So you telling me that I spending 50 dollars just received a lost package, and I have to called in file claim to usps. They don’t even find out for me.

I made my order and received it 2 days later. They required a signature for delivery. that was annoying... That was my entire experience so I'm counting it as a win.

Great service. Will order again.