Awful service and mid food
We asked for a recommendation and were told to get the Paneer Tikka Masala—a dish I order often, so I know what to expect. What we were actually served looked and tasted exactly like a Kadai Paneer. When we questioned this, multiple staff members completely missed the point and just kept talking about the size of the paneer chunks. Even one of their own waitresses agreed with us and admitted it looked like Kadai Paneer. To make matters worse, two out of the three Dosas we ordered arrived freezing cold, including the masala served on the side. For dessert, the Kulfis were ruined by heavy freezer burn, covered in frost, and rock-solid, tasting like they had been sitting in the freezer for months.
The customer service was absolutely disgusting. After the food issues, I asked to speak to a manager. A female manager came over, heard everything that went wrong, went to discuss it with two other staff members, and then simply walked off. Instead of handling it, she sent our regular waitress back to face us. There was zero accountability or leadership.
When going to pay at the front desk, I reminded them that the manager had abandoned our table. Suddenly, the hierarchy changed: our waitress was now claimed to be a "floor manager," and two other "managers" magically appeared. It was a chaotic blame game. I had to ask several times just to get a name from the man claiming to be the most senior manager, Sanjay. Instead of apologizing, Sanjay actually pulled up kitchen CCTV footage and accused us of lying about the food. If they had simply checked the dishes at our table when we first complained, they could have seen the evidence themselves. Suggesting we are liars is absolutely absurd and not how anyone should treat customers. This establishment has no idea how to how to treat paying customers. Save your money and avoid this place at all costs.
21 août 2026
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