Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... Voir plus
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Lisez les avis des autres
Had een probleem met mijn account (double record issue). Klantenservice team was snel met hun reactie op Whatsapp en t probleem werd gelijk opgepakt en opgelost. Dank!
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... Voir plus
L'entreprise a répondu
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . . REPLY: AS I SAID, I'VE TRIED... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Boutique hors taxes
- Audit financier
- Services d'information
- Société financière non banquière
- Entreprise de logiciels
- Office de tourisme
Écrit par l'entreprise
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Coordonnées de contact
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Pays-Bas
- vatfree.com
- support@vatfree.com
- vatfree.com
4,3
Excellent
108 avis
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A répondu à 100 % de ses avis négatifs
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My passport was expired and could not…
My passport was expired and could not update it via either website or app. After calling Vatfree, this issue was quickly fixed by customer support, Katja. She is friendly, professional and paitent. With her help, we get to know how the newly launched, NL Customs Vax, works and successfully got digital stamps for all our purchases in Netherland right at the airport. Very grateful for her help!
Vatfree的網頁跟app在我們旅遊期間都無法正常使用，幾年前辦的帳號因為護照過期也因此無法自行更新，最後是透過客服後台處理，並且耐心解釋2026年新上線的NL Custom Vax操作方式，讓我們所有在荷蘭能夠退稅的消費都順利在海關拿到數位簽章且收到payout確認信，不過因為網頁(app持續閃退）無法更新信用卡卡號，還需要另外IT support解決。
如果是跨歐洲的消費，NL Custom Vax不會出現紀錄，輸入護照號碼只會出現在荷蘭的消費，因此歐洲外的消費還是得拿到實體退稅單及海關實體章，最後投入退稅公司各自的信箱。
2 mars 2026
Avis spontané
I went to the customs office at the…
I went to the customs office at the Netherlands airport and processed my paperwork via the app and had it validated at the customs office. I have not received a refund of the completed vat claim.
26 février 2026
Réponse de Vatfree.com
Hi Katherine,
Thank you for your review.
We have checked your account and can confirm that your VAT claim was successfully validated and an email has been sent to you.
However, we have not yet received a payout request from you, nor did we receive any email or call from you regarding this matter.
As previously explained in the email we sent, the refund is not issued automatically. To receive your VAT refund, you must complete the payout request by following the steps outlined in our message.
For privacy and security reasons, we are unable to request the payout on your behalf, as this requires you to confirm your personal bank details directly in your account.
Please follow the instructions provided in our email to complete your payout request.
If you experience any difficulty while doing so, our support team will be happy to assist you.
My tax refund still hasn't been paid
My tax refund still hasn't been paid, I ask for your help
24 février 2026
Réponse de Vatfree.com
Dear customer,
Thank you for the nice review! Can you contact us through support@vatfree.com or call us on +31 88 828 37 33. We would like to help you out as soon as possible, but need more details to be able to do so.
Looking forward to your message.
Vatfree.com team
Anne bana her konuda cevap verdi
Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamadık. Yardım sayfasına tüm belgelerimizi yükledik ama beni konsolosluğa yönlendirdiler . Elçilik sorunun vatfree old bildirdi . Yeniden anne ile iletişime geçtik beni yönlendirdi şimdi beklemedeyiz
9 février 2026
Avis spontané
Dit bedrijf hanteert een veel hogere…
Dit bedrijf hanteert een veel hogere fee dan waar ze mee adverteren.
Bon bedrag 899,65 btw 21 procent
899,65l/1,21 is 743,59. Btw bedrag 153,16. Hun fee 27 procent van het btw bedrag. Dus wat ik hoor te krijgen is het btw bedrag x 0,73 is 113,99. En ik krijg 94,98
Dit doen ze dus bij alle bonnen.
13 février 2026
Avis spontané
Réponse de Vatfree.com
Beste Wietze,
Dank voor uw review. Het is jammer dat er verwarring is ontstaan over de btw en service fee. We hebben inmiddels per e-mail contact met u gezocht om de situatie en de berekening van uw btw-teruggave toe te lichten.
Onze service fee bedraagt 27% van het btw-bedrag dat op de kassabon staat vermeld (maximaal €90 per bon), precies zoals we communiceren. We hanteren deze fee altijd correct en er wordt geen hogere vergoeding gerekend dan geadverteerd. In dit specifieke geval is de afwijking ontstaan doordat een weborderbetaling op de bon geen onderdeel is van het btw-bedrag voor de aangekochte artikelen. Wij hebben dan ook het btw-bedrag op de aankoopbon als basis genomen voor de berekening.
We verwerken al jarenlang succesvol btw-teruggaveverzoeken en streven er altijd naar dat onze klanten correct en volledig geïnformeerd worden. Mocht u nog vragen hebben, neemt u dan contact op met support@vatfree.com.
Met vriendelijke groet,
Het vatfree.com team
Great service🙏🏻
28 janvier 2026
Réponse de Vatfree.com
Thank you so much for the great review Ayse! 🙏🏻 We really appreciate you taking the time to share your experience. We hope to assist you again with your future VAT claims!
Where is my money?
27 décembre 2025
Réponse de Vatfree.com
Dear Orhan,
Thank you for your feedback. We’re sorry to hear about the confusion regarding your refund — we understand how frustrating this can be.
We reached out to you by email a few days ago to clarify the situation. Your refund has already been successfully processed and is currently awaiting a payout request in your account. Once the payout is requested, the refund will be completed.
If you need any assistance or have questions, please feel free to contact us at support@vatfree.com. We’re happy to help.
Kind regards,
The vatfree.com team
The prosudur is very clear and simple.
The prosudur is very clear and simple.
No need to stamp in custom …
The feedback do in short time and very fast
28 décembre 2025
Réponse de Vatfree.com
Thank you for taking the time to share your experience, Ramin, and for the great review! We’d be happy to assist you again with your VAT claims in the future.
Réponse de Vatfree.com
Hi Elliot, thanks so much for your kind words! 😊 We’re really glad to hear the process went smoothly and that the payment arrived hassle-free.
We look forward to helping you again with any future VAT-refund claims!
Had to resubmit one receipt and fees…
Had to resubmit one receipt and fees are quite generous otherwise I’d say 5 star
28 novembre 2025
Réponse de Vatfree.com
Hi Gill, thanks so much for your review and for sharing your experience!
Regarding our service fees, we completely understand how they can sometimes feel frustrating. All Tax-Free companies charge service fees, and ours — 27% with a minimum of €2.50 and a maximum of €90 per receipt — is currently the lowest on the market. For larger purchases, our unique maximum fee can actually save you hundreds of euros compared to other providers.
These fees help cover the complex work involved in processing VAT refunds, including technology development, coordination with stores and Customs, and seamless payment integrations — all aimed at improving your experience and continuing to reduce fees even further.
Thanks again for your feedback and we hope to assist you again with your VAT refund claims in the future!
Kind regards,
The vatfree.com team
Thi app doesn't help to give tax free…
Thi app doesn't help to give tax free refund .
26 novembre 2025
Réponse de Vatfree.com
Dear Sunmi,
Thank you for your feedback. We’re sorry to hear that you felt the app didn’t help with your tax-free refund.
We reached out to you directly to clarify the situation and assist with your case. It appears the initial confusion was caused by a duplicate registration under two different email addresses. This has now been resolved, your refund was processed, and your payout request has been completed successfully.
If you have any further questions or need assistance in the future, please don’t hesitate to contact us!
Kind regards,
The vatfree.com team
Worked well and easy.
26 septembre 2025
Réponse de Vatfree.com
Thank you Ellen, for taking the time to share your experience! We’re really glad to hear everything went so effortlessly. Your feedback means a lot to us, and we’d be delighted to help you again with your VAT claims in the future!
simple,quick,smooth
27 août 2025
Réponse de Vatfree.com
Thank you so much for your kind feedback, a smooth and fast process is exactly what we’re aiming for! We truly appreciate your support and we look forward to assisting you again with any future VAT refund claims!
KEEP AWAY, VERY EXPENSIVE AND VERY BAD SERVICE .
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . .
REPLY: AS I SAID, I'VE TRIED 5 TIMES BUT I COULDN'T DOWNLOAD MY RECEIPT PICTURE, SO I LOST MONEY . . .
23 septembre 2024
Avis spontané
Réponse de Vatfree.com
Dear Luciano,
We’re sorry to hear about your disappointment. To clarify, our team has been in touch with you before and explained that, for us to process a VAT refund, a photo of the purchase receipt with a customs stamp (official proof of export) is required. Without this, we are not legally permitted to proceed, no matter how much we’d like to help.
We successfully verified your account and guided you on how to provide the missing receipt, but without it we cannot move forward. If you still have a photo of the stamped receipt, you can always send it to support@vatfree.com so we can process your claim.
As for our service fee: vatfree.com offers the lowest fee available in the market, covering the complex process of liaising with stores, customs, and handling secure payments.
We regret that your experience left you dissatisfied but unfortunately, without the required stamped receipt, we are unable to assist further with this claim.
Kind regards,
The vatfree.com team
Réponse de Vatfree.com
Dear Anthony,
We’re sorry to hear you haven’t received your refund yet. We’ve already reached out to you via email to help resolve this. Our records show that your refund was successfully processed.
If you haven’t received it, please get in touch with us at support@vatfree.com so we can double-check the details together and make sure the payment reaches you.
We truly value your trust and would like to make sure this is resolved for you as quickly as possible.
Kind regards,
The vatfree.com team
Easy to refund
27 juillet 2025
Réponse de Vatfree.com
Many thanks for your great review Jose! We look forward to assist you again with your future VAT claims!
Very easy to use the app
Very easy to use the app , my tax refund was done very fast!!
27 juillet 2025
Réponse de Vatfree.com
Thanks so much for your kind words, Oscar! Great to hear everything went smoothly, we’ll be happy to help you again next time!
Send Original stamped receipt at our office by post
At the end of the process, says Send the receipt by Post
To be honest, this is a joke and not the app
A person that left EU, has to send receipts by post
On top, identity was verified in airport (which higher security we are talking about)
Whoever made this app, process - please release yourself from your duties. You should not be working on this, and should do something else
This is not a good process, literally more waste of time where everything looks automatic.
Really, really bad experience
20 juillet 2025
Avis spontané
Réponse de Vatfree.com
Dear Vlad,
Thank you for your feedback. We're sorry to hear about your experience.
We understand how frustrating it can be to be asked to send original documents by post. Unfortunately, in certain cases, this step is required either by the Tax Authorities or by the store involved.
There are a few reasons why you may be asked to send original receipts and/or Tax-Free forms by post, including:
- You have Tax-Free documents from a different Tax-Free provider. In such cases, we are required to request the original receipts to help prevent double registration and fraud.
- Your receipt exceeds a certain threshold amount, which triggers additional verification.
- The store does not want to work digitally
- The Tax Administration obliges us to perform random checks for fraud prevention.
Please know that this is not the standard process for most claims. We aim to make the experience as smooth and digital as possible for our users. However, in specific situations, we are legally required to follow stricter documentation procedures.
We genuinely regret that this left you with such a negative impression. If you have any questions or would like us to review your case, feel free to contact our support team at support@vatfree.com, we’re here to help.
Kind regards,
The vatfree.com team
It is a transparent process
It is a transparent process, charges rate is affordable, and the app is user friendly.
17 juillet 2025
Avis spontané
Réponse de Vatfree.com
Thank you so much for your kind words! We're glad to hear you found the process clear, the fees fair, and the app easy to use. We look forward to assisting you again in the future!
Customs refused to stamp my receipt for VAT refund but Anne from VATfree was super helpful!
Made a purchase in Brussels and for odd reasons not clearly explained to me, the customs officer refused to acknowledge it with the export stamp I needed to claim VAT.
I wrote to VATFREE about it and after 2 weeks of emails back and forth and with the help of the boutique. They managed to verify and approve the refund. Anne from customer service was super helpful, kind and sincere in all the emails. I'd be happy to use this company to process all my refunds from now on.
Also photos of the stamped receipts uploaded are used for verification so there's no need to find the box/mailbox to make sure they receive the hardcopy. Much faster and more convenient than other tax refund companies.
20 juin 2025
Avis spontané
Réponse de Vatfree.com
Thank you so much for your kind words and for taking the time to share your experience. We're glad to hear you're happy with our service and look forward to helping you with your future VAT refund claims!
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