Ich habe für die Auswertung eines Persönlichkeitstests, spielerisch, meine Kontodaten angegeben. Damit habe ich die Zustimmung gegeben, 0,50 € abzubuchen. Diese Angaben wurden benutzt, um von meinem K... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
per 2 mesi consecutivi ho ricevuto due addebbiti con prelievo automatico da HYO valutmanual per abbonamento mai sottoscritto. Chiedo rimborso di €59,80€ (addebito del 8/1/26 e del 01/02/26). Se in 3 g... Voir plus
L'entreprise a répondu
I paid 50cemtimos for a bosh oven manual ehich they did not have. I was not aware that I was entering into a recurring subscription of 29€ paid monthly. I thought the 50 cent scam was the end of t... Voir plus
L'entreprise a répondu
Fraudsters who "work" on the edge of the law. I also suffered from them, buying 1 instruction in French when I needed English. They use direct debit from the card, and it is impossible to refuse or it... Voir plus
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1,7
Mauvais
41 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They are scaming people
They are scaming people. First, you pay 50 cents for manual and after few days charge you 29.90 euros and don't want to give you money back
20 mars 2026
Avis spontané
Réponse : Vaultmanual
Hello Zeljka,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concern regarding the charges.
We would like to clarify that the €0.50 payment corresponds to a trial period, designed to allow users to request and receive a manual before any further commitment. As indicated during the registration process, this trial automatically converts into a subscription unless cancelled within the trial period. We understand that this may not have been immediately clear, and we sincerely apologise for any frustration caused.
Please rest assured that your case is important to us. Our support team can review your situation, check your subscription, and assist with any refund or cancellation requests promptly:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
We aim to resolve this matter quickly and transparently, and we would greatly appreciate the opportunity to regain your trust.
Kind regards,
The Vaultmanual Team
Vault manual. I paid for a bosch oven ,manual. 50 cents. The company did not have it after all. I am now paying a monthlymeubscription ehich I was not aware of.. monthlym it
I paid 50cemtimos for a bosh oven manual ehich they did not have. I was not aware that I was entering into a recurring subscription of 29€ paid monthly. I thought the 50 cent scam was the end of the matter. I have no record of confirmation of this subcription and dont know how to cancel
26 décembre 2025
Avis spontané
Réponse : Vaultmanual
Hello Marion,
Thank you for your message. We’re sorry to hear about the confusion you experienced and understand how frustrating this situation must feel.
We would like to clarify that the €0.50 payment corresponds to a trial period, which allows users to request a manual and access our service before any further commitment. As indicated during the checkout process, this trial automatically converts into a monthly subscription unless it is cancelled within the trial period.
We understand that this may not have been clear to you, and we sincerely apologize for any misunderstanding.
Regarding your request, even if a specific manual is not immediately available for download, our service may deliver it by email once sourced. That said, your situation absolutely deserves a proper review.
Please contact our support team as soon as possible so we can:
Check your request for the Bosch oven manual
Verify your subscription status
Assist you with cancellation
Provide an appropriate solution
You can reach us here:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
Our team is here to help and will make sure your case is handled quickly and clearly. We would also really appreciate the opportunity to resolve this for you and, if everything is settled, for you to consider updating your review.
Kind regards,
The Vaultmanual Team
Betrug! Besser als der Enkeltrick
Ich habe für die Auswertung eines Persönlichkeitstests, spielerisch, meine Kontodaten angegeben. Damit habe ich die Zustimmung gegeben, 0,50 € abzubuchen. Diese Angaben wurden benutzt, um von meinem Konto erstmal 29,90 € abzuziehen. Daraufhin habe ich Kontakt zu dieser Firma aufgenommen und ein angebliches Abonnement vorsorglich schriftlich gekündigt. 14 Tage später wurde mir wieder 29, 90€ abgebucht. Wenn ich nicht innerhalb von 14 Tagen mein gesamtes Geld zurück bekomme werde ich diese betrügerische Firma anzeigen
17 février 2026
Avis spontané
Réponse : Vaultmanual
Hello Ines,
Thank you for your message. We are very sorry to hear about your experience and understand your concern regarding the charges.
We would like to clarify that our service includes a trial offer at €0.50, which gives access to the platform and its features. As indicated during the registration process, this trial automatically converts into a subscription unless it is cancelled within the trial period. This information is displayed before validation to ensure full transparency.
That being said, we completely understand that this may have been unclear or overlooked, and we sincerely apologize for any frustration caused.
Please rest assured that your request is taken very seriously. We kindly invite you to contact our support team so we can review your situation in detail and find a suitable resolution as quickly as possible:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
Our team is committed to assisting you and ensuring your case is handled properly. We would also appreciate the opportunity to resolve this matter and restore your confidence in our service.
Kind regards,
The Vaultmanual Team
Poor website and delivery
COMPLETE SCAM
I searched for an old manual - Vaultmanual said they had it and for €0.5 I could download it.
I did and the company that I was searching for wasn’t even on their list of companies covered.
Addendum 1 day later:
In fact, the manual that I had requested did arrive, but by email and not from a website download as indicated on the website.
In the end, I received what I had paid for but was not informed how or when it would arrive. In the interval, I binned the piece of electronics as I needed the manual and believed that it was not forthcoming.
Website needs a re-write to be useful and not attract highly negative reviews such as mine.
7 mars 2026
Avis spontané
Réponse : Vaultmanual
Hello Stephen,
Thank you for taking the time to share your detailed feedback.
We’re truly sorry for the confusion and frustration you experienced. We completely understand how important it is to receive clear and timely information, especially when a manual is needed urgently.
As part of our service, the €0.5 fee corresponds to a trial period, allowing users to request and receive a document before any further commitment. In your case, the manual was indeed delivered by email, which is one of our standard delivery methods depending on the document’s availability and format. That said, we sincerely acknowledge that the lack of clarity regarding the delivery process and timing may have caused understandable confusion.
We are continuously working on improving our website to make all steps — including delivery methods — clearer and more transparent for our users.
We also regret that this situation impacted your decision regarding your device, which is certainly not the experience we aim to provide.
If you would like us to review your case further or assist you in any way, please don’t hesitate to contact our support team:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
We’re glad that you ultimately received the requested manual, and we would greatly appreciate it if you would consider updating your review to reflect the final resolution.
Kind regards,
The Vaultmanual Team
Pishing
Ich habe für 0,5 € sn einem fragespiel teilgenommen.So sind sie an meine kontodaten gekommen und dann haben sie zusätzlich noch 29,90 € abgebucht. Das ist meiner Meinung nach Betrug.
Nachtrag:
Vaultma ual hat zwar geantwortet und rät, das " Abo" zu kündigen. Ich habe ni çhts bestellt bestellt und um welches Handbuch soll es sich handeln?
7 février 2026
Avis spontané
Réponse : Vaultmanual
Hallo,
Es tut uns sehr leid zu hören, dass Sie diese Erfahrung gemacht haben, und wir verstehen Ihre Sorge vollkommen.
Der Dienst secondmanual.com bietet verschiedene kostenpflichtige Services an, und einige Optionen beinhalten eine Probephase, die in ein Abonnement umgewandelt wird, wenn sie nicht innerhalb der angegebenen Frist gekündigt wird. Alle Preise und Abonnementdetails werden beim Checkout und in der Bestätigungsemail angezeigt.
Wir möchten Ihnen helfen, diese Situation schnell zu klären. Bitte wenden Sie sich direkt an unseren Kundenservice, damit wir:
Ihr Konto überprüfen
Ein eventuell aktives Abonnement sofort kündigen
Gegebenenfalls eine Rückerstattung veranlassen
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
Unser Ziel ist es, das Problem transparent und schnell zu lösen und sicherzustellen, dass keine weiteren ungewollten Abbuchungen erfolgen.
disdetta abbonamento non sottoscritto
per 2 mesi consecutivi ho ricevuto due addebbiti con prelievo automatico da HYO valutmanual per abbonamento mai sottoscritto. Chiedo rimborso di €59,80€ (addebito del 8/1/26 e del 01/02/26). Se in 3 gg da oggi non avrò ricevuto ne risposte ne disdette di abbonamento ne rimborsi denuncio alla polizia postale
1 février 2026
Avis spontané
Réponse : Vaultmanual
Buongiorno,
Ci dispiace molto leggere della situazione e comprendiamo pienamente la sua frustrazione.
Il servizio vaultmanual.com prevede l’accesso a manuali per veicoli, e alcune opzioni possono includere un periodo di prova che si trasforma in abbonamento se non annullato. Tutti i dettagli su prezzi e abbonamenti sono indicati durante la procedura di checkout e nell’email di conferma.
Tuttavia, comprendiamo perfettamente la sua segnalazione e desideriamo aiutarla a risolvere la questione rapidamente. La invitiamo a contattare direttamente il nostro servizio clienti affinché possiamo:
Verificare il suo account
Cancellare immediatamente qualsiasi abbonamento non voluto
Procedere al rimborso degli importi eventualmente addebitati (€59,80)
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
Il nostro obiettivo è risolvere la situazione in maniera trasparente e rapida, assicurando che non vengano effettuati ulteriori addebiti.
Fraudsters who "work"
Fraudsters who "work" on the edge of the law. I also suffered from them, buying 1 instruction in French when I needed English. They use direct debit from the card, and it is impossible to refuse or it was blocked, because this cholera is not in Google Wallet. The police, in response to the official statement, "freezes", says that he is guilty, there is no crime.
22 janvier 2026
Avis spontané
Réponse : Vaultmanual
Hello,
We’re very sorry to hear about your experience and completely understand your frustration.
The service vaultmanual.com provides access to vehicle manuals, and some options include a trial period that may convert into a subscription if not cancelled. All pricing and subscription details are displayed during checkout and in the confirmation email. We understand that this can sometimes be overlooked or misunderstood, and we want to help resolve any confusion.
Please contact our support team directly so they can review your account, ensure the correct manual is delivered in the desired language, cancel any unwanted subscriptions, and assist with a refund if applicable:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
Our goal is to address your concerns transparently and promptly, ensuring you receive the correct service and that no further charges occur.
Funciona muy mal
Funciona muy mal, pides algo y te mandan el manual en otro idioma, Además como noté des de baja inmediatamente te cobran 29,9€, aunque no pidas nada más, ¡una estafa. !
12 décembre 2025
Avis spontané
Réponse : Vaultmanual
Hola,
Lamentamos mucho que hayas tenido esta experiencia y agradecemos tu comentario.
Nuestro servicio incluye una prueba inicial, que permite a los usuarios evaluar la plataforma antes de cualquier suscripción o compromiso a largo plazo. Los detalles sobre la suscripción, su coste de 29,90 € y el proceso de cancelación se proporcionan durante el pedido y en el correo de confirmación. Lamentamos si esta información no fue clara o pasó desapercibida.
Nuestro equipo está disponible para revisar tu situación y ayudarte con cualquier incidencia relacionada con tu cuenta o suscripción:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
Tu opinión es valiosa y nos ayuda a mejorar la claridad y la transparencia de nuestro servicio.
This company is a total scam
This company is a total scam. They say they have your manual and it is €0.50. You pay and then go to the download page and it is not listed. You then send them an email of complaint and they reply with your manual as an attachment. This technique cleverly avoids your downloading the manual yourself and seeing that there is a monthly fee of €29.90 which they immediately take from your bank. This surely is criminal. How does their hosting site not shut them down?
24 novembre 2025
Avis spontané
Réponse : Vaultmanual
Hello,
We’re sorry to hear about your experience and understand your frustration. We would like to clarify how our service works to ensure transparency.
Our platform provides access to manuals through a trial period, which allows users to test the service before any subscription commitment. The subscription terms, including pricing and renewal, are clearly displayed during the process to allow informed decisions. The initial manual delivery is intended to let users confirm the content before subscribing.
We regret if this was not sufficiently clear at the time of your use and appreciate your feedback, which helps us improve the visibility of subscription details.
If you would like us to review your account or clarify any charges, our support team is available to assist:
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@vaultmanual.com
We remain at your disposal to resolve any concerns and ensure a transparent experience for all users.
This is a scam
This is a scam. I paid 50p for a manual which I did not get. I e-mailed them on 4 November 2025 cancelling the order and they replied saying my "subscription" was cancelled and "no further charges would be made". On 6 November I was charged 29.90 which from other reviews looks like they will charge monthly in future. All vaultmanual have to do is cancel my "subscription" and refund my money.
6 novembre 2025
Avis spontané
Réponse : Vaultmanual
Hello,
We’re very sorry to hear about your experience and fully understand your concern regarding unexpected charges. Our service includes a 48-hour trial period, allowing users to try the platform before committing to a subscription. The subscription only begins if the trial is not cancelled within that time, but we recognise that this can sometimes be missed or misunderstood.
We’d like to review your account personally to verify the charges and ensure your cancellation request has been properly processed. Our goal is to make this right and provide a clear resolution.
Please contact our support team directly so we can assist you:
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@vaultmanual.com
We appreciate your feedback and are committed to resolving this matter promptly.
Membership scam
Bought a manual for 50c, then was charged €29.90 two days later, didn't realise what was going on until the next month, when you wanted another €29.90.
27 août 2025
Avis spontané
Réponse : Vaultmanual
Hello,
Thank you for sharing your feedback — we truly understand how frustrating unexpected charges can feel. Our service includes a trial period that allows you to test the platform before any monthly subscription begins, and this information is available at checkout and in the confirmation email.
We’d love to help resolve this for you right away. Please email us at contact@vaultmanual.com
or call +44 20 3318 0005 (Monday to Saturday, 8 a.m. – 8 p.m.), so we can review your case, cancel the subscription if you wish, and check your eligibility for a refund.
Your satisfaction is important to us, and we’re here to make things right.
Best regards,
The VaultManual Team
ThiThis company subscribes you without notices company tempts you in by saying…
This company tempts you in by saying you can have a manual for €0.49. It then bills you for €29.90 without any prior notice. When contacted about not suscribing and wanting a refund they totally refused and said it was my fault. When i contacted them about a refund, the payment was still pending. It had not even gone through but they still said a refund was impossible. Also on their website it shows a uk contact number (+44) but on their email it is (+335). Total scam company and not to be trusted. Keep well away
29 août 2025
Avis spontané
Réponse : Vaultmanual
Hello,
Thank you for your feedback, and we’re genuinely sorry to read about your experience.
We’d like to clarify that our service includes a 3-day trial period at €0.49, after which a monthly subscription of €29.90 is activated — unless cancelled during the trial. This information is clearly stated during the sign-up process.
Regarding your refund request: if the payment was still pending, we understand your frustration. Please note that refunds are not always possible once the transaction is authorized, even if it hasn’t yet fully cleared, depending on the payment processor.
About the phone numbers: our UK contact number (+44 2 033 180 005) is valid and active. The additional number (+335) may appear depending on the email routing system or regional support coverage, but we confirm both are official and secure.
We assure you that we are not a scam — and we’re committed to helping each customer as best as we can.
👉 If you haven’t yet spoken with one of our agents, please contact us at contact@vaultmanual.com
or call us at +44 2 033 180 005, available Monday to Saturday, 8am to 8pm.
We would appreciate the opportunity to review your case again.
Kind regards,
The VaultManual Team
Son unos ladrones
Me ha pasado y sigo reclamando desde el día 28 de julio cuando vi en mi VISA el cargo de 29,9 € , después de bajarme un manual por 0,5€ que sirve de cebo para cargarte los 29,9 y lo que venga.
Don unos LADRONES y ahora dicen wue mi desistimiento en agosto no vale, cuando llevo 8 correos desde el día que vi el cargo en VISA .
Son unos ladrones. Y opino como lo último que he leído Alejandro y el.anterior, perdón por no recordar los nombres.
27 juillet 2025
Avis spontané
Réponse : Vaultmanual
Hola,
Lamentamos sinceramente la situación que describe y entendemos su frustración.
Nuestro servicio incluye una fase de prueba de varios días a un coste simbólico (0,50 €), detallado durante el proceso de pago. Si no se cancela antes del final de este periodo, la suscripción mensual de 29,90 € se activa automáticamente, conforme a las condiciones aceptadas al registrarse.
Dicho esto, si usted ya ha solicitado la cancelación desde el 28 de julio y ha enviado varios correos sin respuesta satisfactoria, le pedimos disculpas. Este no es el nivel de atención que queremos ofrecer.
Le invitamos a reenviar su solicitud a 📩 contact@vaultmanual.com
indicando el correo utilizado en el registro, para que podamos revisar su caso de forma prioritaria y justa.
Agradecemos su paciencia y su mensaje, que nos ayuda a seguir mejorando.
Atentamente,
El equipo de Vaultmanual
Got the manual I wanted
I must admit ityped in the manual I wanted... paid the small fee but was disappointed to then open up the manual categories to see the manual would never be found in the options offered. But it was delivered in pdf format to my mail address.... Though I have to say it is a bit pricey.
So to be fair to them they delivered...
Thanks Vaultmanual.
Sean
19 août 2025
Avis spontané
Réponse : Vaultmanual
Bonjour Sean,
Merci d’avoir pris le temps de partager votre expérience avec Vaultmanual.
Nous sommes ravis d’apprendre que vous avez bien reçu le manuel souhaité en format PDF, malgré une première impression mitigée lors de la navigation. Nous prenons note de votre remarque concernant les catégories, et travaillons constamment à améliorer la clarté et la précision de notre plateforme.
Concernant le tarif, celui-ci reflète le travail de recherche et de digitalisation, mais nous comprenons vos réserves. Votre retour nous aide à continuer d’évoluer dans la bonne direction.
Merci encore pour votre honnêteté et votre confiance.
L’équipe Vaultmanual
Beware of this company
I’ve come to the conclusion after reading the reviews, admittedly should have done before using their website, that the company cannot or will not improve possibly as making too much money scamming people as is…..
Received an email just before the 72 hours were up and unless you’re doing nothing except waiting for and reading your emails as you receive them during the day, apparently when I replied to unsubscribe the charge had already been taken out of my account.
“Reach out” etc as in the company’s reply to reviews -a load of bullshit! They’re running a very lucrative business and don’t refund no matter how many times you contact them. My advice is BEWARE!
Aug 20th.
I’ve read their reply and it appears they have a few ‘standard’ reply options at the ready….
I did ‘reach’ out but to no avail and my review was written after contacting VaultManage, firstly on the ‘contact’ form, next by phone and then three regular emails. A big waste of my time
August 24th.
VaultManual requested I contact them again and they would review my case.
I’ve just received an email from them to state they have refunded the charge of €29.90 which should be back in my bank account in a few days.
I have replied to their email but it’s a shame that as a company, customers have to resort to writing a bad review in order to get a refund. They need to review their methods of doing business…
I have changed my review to 4 Stars only because I got a satisfactory conclusion to my complaint
8 août 2025
Avis spontané
Réponse : Vaultmanual
We’re truly sorry to read your message and regret that your experience has led to such frustration.
To clarify: our service includes a 72-hour free trial before any subscription fee is charged. This is clearly stated during the signup process to ensure full transparency. The reminder email is automatically sent before the trial ends, giving every user a fair chance to cancel if they choose.
We understand that emails can sometimes be missed, which is why we encourage all users to review the terms at the time of registration. Nevertheless, our support team is always here to help, and we always investigate refund requests on a case-by-case basis.
If you’d be open to resolving this with us directly, please contact us at contact@vaultmanual.com
or call us at +44 2 033 180 005. We would like the opportunity to review your situation personally.
Sincerely,
The VaultManual Team
El día 8 de Agosto 2025
El día 8 de Agosto 2025, buscando en la web, un manual de usuario en español me encontré esta web, que tenia dicho manual por la cantidad de 0,50 céntimos lo cual lo compre pagando con una tarjeta, resulta que el dia 13 de Agosto me hicieron otro cargo en esta ocacion por la cantidad de 29,90 de una supuesta suscripcion, no se de que, ya que lo que habia comprado que era un manual de usuario, no me lo puede descargar pero aun asi , me cobraron al momento 0,50 céntimos que supuestamente ese era el valor del manual , pero no vastando con haberme cobrado 0,50 por un manual que ni siquiera me pude descargar, días después me hacen el cargo (cobro de 29,90 euros, por una suscripción. Ya esta en tramite la reclamación, Atención: con esta "empresa" tenga mucho cuidado.
13 août 2025
Avis spontané
Réponse : Vaultmanual
Hola,
Lamentamos sinceramente lo ocurrido y entendemos completamente su malestar. Al realizar la compra inicial por 0,50 €, se activó una prueba gratuita sin compromiso, claramente indicada antes del pago. Esta prueba tiene como objetivo permitirle acceder al contenido y valorar el servicio antes de que se realice cualquier suscripción automática.
Lamentamos también que no haya podido descargar el manual correctamente. Esto no debería suceder, y queremos ayudarle a resolverlo cuanto antes.
Por favor, contáctenos directamente al correo contact@vaultmanual.com
o por teléfono al +44 2 033 180 005, y revisaremos su caso de inmediato para encontrar una solución satisfactoria.
Atentamente,
El equipo de VaultManual
COMPLETE SCAM.
COMPLETE SCAM.
Says that they have the manual I need but have to pay 0.50€. After paying the is no such manual. Beyound that if you are not carefull they wil bill you 29.90€ after 72H.
11 août 2025
Avis spontané
Réponse : Vaultmanual
Hello,
We’re sorry to hear that your experience didn’t meet your expectations.
Our service offers a 72-hour trial period for only €0.50, which gives you full access to our manual database before any commitment. If the manual you were looking for wasn't available or if you encountered a technical issue, please reach out to us at contact@vaultmanual.com or call us at +44 2 033 180 005 — we’ll be happy to help and resolve the matter quickly.
Regarding the €29.90 charge, this only occurs after the trial period if the subscription is not cancelled, and we make sure to clearly mention this during the registration process.
We're here Monday to Saturday, 8:00 to 20:00, and we truly hope to assist you further and improve your experience.
Best regards,
The VaultManual Team
Total scammers
Total scammers! Never subscribed to anything they offer one manual for €0,50 then bill me €29.00!!! Completely dishonest company. STAY AWAY!
6 août 2025
Avis spontané
Réponse : Vaultmanual
Hello,
We’re sorry to hear about your experience and understand your concerns. Please note that we offer a free trial period and clear pricing details before any commitment. It sounds like there might have been a misunderstanding, and we would like to clarify this for you.
Please contact our customer service team at +44 2 033 180 005 or via email at contact@vaultmanual.com, available Monday to Saturday from 8:00 a.m. to 8:00 p.m. We are here to help and resolve any issues as quickly as possible.
Thank you for giving us the chance to assist you.
Best regards,
The VaultManual Team
A scam
A scam.
No manual for the product I wanted a manual for yet I see I have been charged two month's worth of 'membership'.
This sort of business relied on duplicity, sleight of hand and deviousness - a score o minus ten would be appropriate.
No doubt I will get the standard reposes....
3 août 2025
Avis spontané
Réponse : Vaultmanual
Hello,
Thank you for your feedback. We’re truly sorry to hear that your experience with VaultManual didn’t meet your expectations.
We completely understand your frustration. First of all, please note that we offer a 7-day free trial to test our service before any commitment. It’s possible that you were inadvertently charged after the free trial period ended. We encourage you to reach out to us at contact@vaultmanual.com, and we will gladly review your situation and, if applicable, issue a refund for any unwanted charges.
We strive to provide a transparent and high-quality service, and your feedback is valuable to help us continuously improve.
Feel free to contact us for any further questions. We are available from 8 AM to 8 PM, Monday to Saturday, at +44 2 033 180 005 or by email.
Best regards,
The VaultManual Team
OJO ESTAFA
OJO ES UNA ESTAFA. Solicitas un manual en su web. Te lo remiten y cobran 0 50€. Si bien de manera engañosa aceptas una membresia y a los dos dias utilizando tu tarjeta emiten cargo por 29,90€ LO DICHO, UNA ESTAFA,
13 juillet 2025
Avis spontané
Réponse : Vaultmanual
Hola,
Lamentamos sinceramente su experiencia. Nuestro servicio permite probar la plataforma antes de cualquier compromiso, y toda la información relacionada con la suscripción está claramente indicada antes del pago.
No obstante, entendemos su sorpresa y queremos ayudarle. Le invitamos a contactarnos por correo electrónico a contact@vaultmanual.com o por teléfono al +44 2 033 180 005, de lunes a sábado, de 8 h a 20 h. Nuestro equipo estará encantado de revisar su caso y encontrar una solución.
Muy atentamente,
The VaultManual Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.