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Lisez les avis des autres

Noté 5 sur 5 étoiles

Second item (side table) purchased from Vaunt. Super well made with 100% wood and aesthetically pleasing to look at. Heavy and solid with beautiful grain variation. I chose to order from Vaunt beca... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

great design bought the plates to go with the mugs I bought earlier delivery arrived on time and safely packed love all the designs this company produces I will be back in the future

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fabulous service from start to finish . The most helpful lady on the phone she. I enquired about the coffee table . Delivery was very quick and the table was beautiful ? Thank you

L'entreprise a répondu

Noté 2 sur 5 étoiles

I ordered an expensive paper light shade from Vaunt Design. After I had installed it, I noticed the paper began to change colour. I was told by Vaunt that I had to send it back for an exchange but, if... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration

Écrit par l'entreprise

Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

361 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(361)

77 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great furniture, smelly boxes!

I have now ordered 8 peice of Vaunt furniture and absolutely love every peice, including different sized fluted tables, a dressing table and bedside tables.
Fantastic quality and the team at head office are super helpful regarding returns (ordered the wrong colour once)
My only complaint, the cardboard boxes they are delivered in smell really weird, probably due to being recycled...so get your lovely furniture out asap and get the box in the recycling!

24 octobre 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Melissa, Thank you for taking the time to leave us a review. We are thrilled to hear you love all of your Vaunt pieces. I'm sorry about the packaging. Sometimes they do have a slight odour - this is due to them being made from recycled materials. We hope you continue to enjoy your items from us and hope to see you back soon.

Noté 5 sur 5 étoiles

Gorgeous

Bought a pedestal & some coffee cups! Both beautiful, well made & delivered very quickly

30 septembre 2024
Avis spontané
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Réponse de vauntdesign.com

We are so glad you love your order. Thank you for taking the time to leave us a review.

Noté 1 sur 5 étoiles

I bought cafe table from this company

I bought cafe table from this company, but I ask the cafe table is stone broken . I emailed company that I want to send it back so he said that you should send it with the original box.
I ask the company you send cafe table or box because box is damaged. I told guy could you please replace or send my money back but he said only original box , I don’t understand company sale box or cafe table , company is not accept responsibility he’s fault
I’m not happy customer service shed
I told everyone don’t trust this company because he all item broken and box

16 octobre 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Zahra. We have worked with you to come to a mutual agreement for resolution to your complaint. It would be really nice if you could update your review to reflect this. Thank you from the Vaunt team.

Noté 1 sur 5 étoiles

Very poorly installed TV unit and offer…

Very poorly installed TV unit and offer no help on returning them

16 octobre 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Edward, i'm sorry if you feel like you recieved no help with this order. Our customer services team do respond to each and every enquiry received.

Noté 2 sur 5 étoiles

Stoker Gold bar stools

Purchased the Stoker gold bar stool for my newly installed kitchen island. The design is fabulous but the quality is not great. I noticed immediately that the stools looked untreated (it hadnt been stained or protected in any obvious way). The corners of the stool back were uneven (could clearly see where it had been chipped and sanded down to disguise). The biggest issue arose I noticed were that fingerstains remained on the back of the stool, from everyday use. I've had them now for 10 days and they already look worn out. I reached out to customer service for advice and details of the stain colour used, with the hope of fixing the issues. After several quite pointless emails it turns out they don't know what colour stain is used (as it's made in india) and the advice given was to use soapy water to take the stains out (already tried and whatever stain was there came off) or take it to someone who can colour match and fix it myself. Given how expensive these bar stools are genuinely wish I had kept the boxes and returned them immediately. If I had a show kitchen I'm sure they would be perfect but not for a normal kitchen.

3 octobre 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Sal, we responded to your emails and tried to give you aftercare advise and help with the stains on your stools. I'm sorry you felt our advise was pointless. We have tried to give you as much help and advise as possible but as this item was manufactured in India we were unable to give you the exact stain used as it will be custom made for the manufacturer.

Noté 2 sur 5 étoiles

Poor quality

Bought a tableware set, however it came with very noticeable faults on a couple pieces - bumps, discolouration. Emailed with pictures, only to be told they won’t do anything and it what it is. Quite appalling really, I know they are handmade and pretty much every piece had some fault to it, I only wanted to exchange a couple that are very noticeable.

31 août 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Victoria, i'm sorry you aren't happy with your order. As our stoneware is handmade there will always be small differences between pieces. This adds to the charm and character of each piece. We do note this on the website also.

Noté 5 sur 5 étoiles

Beautiful, distinctive, sleek furniture and superb customer service

Since moving into our new home with zero furniture, I've bought a number of tables, plinths and a bench from Vaunt and have been bowled over by the quality of all of them. They are beautiful pieces in distinctive designs that are a bit different from the norm, which is exactly what we wanted. Worth every penny. Delivery was super speedy, the customer service was top notch when I needed a bit of help and, as an added bonus, I discovered by accident that Vaunt is a family business local to me - I always love to support local businesses where possible.

8 octobre 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Sadie, Thank you so much for taking the time to leave us a review. We really appreciate it. We really hope you enjoy your pieces.

Noté 5 sur 5 étoiles

Excellent experience and product

Quick and easy ordering and delivery. Excellent customer service and the stool is very well made and looks beautiful in my hallway.

26 septembre 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Rupa, Thank you so much for taking the time to leave us a review. We really appreciate it. We hope you enjoy your stool.

Noté 5 sur 5 étoiles

Beautiful products

Beautiful products, delivered fast and really well packaged. Thank you!

18 septembre 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Alina, Thank you for taking the time to leave us a review. We really hope you enjoy your pieces from us.

Noté 5 sur 5 étoiles

Love the mugs

Love the mugs - quick and safe delivery

28 août 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Kim, we are so happy to hear you love your order from us. Thank you for taking the time to leave us a review.

Noté 1 sur 5 étoiles

Forced to use expensive return courier!

I bought a bar stool for £137.75. This is an online retailer so I had no way of seeing the stool in the flesh. When I received it, it wasn't quite what I was after (it was chunkier and heavier than I expected). The only option to return it was for Vaunt Design's courier to collect it at a cost of £45! Furthermore, it was collected 16-July and the funds did not arrive in my account until 20-August.

6 juillet 2024
Avis spontané
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Réponse de vauntdesign.com

Hi, i'm sorry you are not happy with our returns policy. We do clearly state all the returns information and pricing structure on our website. As we are a small family owned business we are unable to offer free returns.

Noté 5 sur 5 étoiles

I got a coffee table and it was a…

I got a coffee table and it was a Speedy delivery, well packaged to prevent damage, a beautiful piece of furniture and had great communications. Delivery team called to arrange delivery and called me 30 mins before arrival too. Lovely company and great quality goods.

5 août 2024
Avis spontané
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Réponse de vauntdesign.com

Hi there, thank you so much for taking the time to leave us a review. We are so happy you love your coffee table. We do hope you enjoy using it for many years to come.

Noté 5 sur 5 étoiles

Absolutely beautiful

Absolutely beautiful, well made, high end good quality

21 août 2024
Avis spontané
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Réponse de vauntdesign.com

Hi there, thank you for taking the time to leave us a review. We really hope you enjoy your piece from us.

Noté 1 sur 5 étoiles

Full refunds not given

I bought 2 stools and decided to return them, unused and well packaged in the original boxes. Vaunt would not process a full refund. Instead they insisted on charging a £10 per item re-boxing fee. This is a breach of consumer contract regulations. I made them aware of this, however Steve insisted that because he was running the business he must know the rules. He doesn't.

22 juillet 2024
Avis spontané
Logo de vauntdesign.com

Réponse de vauntdesign.com

Hi Nick, i'm sorry you are not happy with our returns policy. We do clearly state all the returns information and pricing structure on our website. As we are a small family owned business we are unable to offer free returns.

Noté 5 sur 5 étoiles

Is a great looking product and speedy…

Is a great looking product and speedy delivery.

7 août 2024
Avis spontané
Logo de vauntdesign.com

Réponse de vauntdesign.com

Hi there, we are so happy to hear you love your order from us. Thank you for taking the time to leave us a review.

Noté 5 sur 5 étoiles

Beautiful

Beautiful! Very pleased . Extremely rapid delivery and so carefully packed. Thank you. I originally spotted them in a publication and then tracked you down!

14 août 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Christine, we are so thrilled to hear you love your order from us. Thank you for taking the time to leave us a review.

Noté 5 sur 5 étoiles

Loved my purchase

I am over the moon with the Moroccan Light Fittings I ordered from Steve Abi and their team . The price was competitive. I received a brilliant service and the product is absolutely beautiful I will be using them again in the future .

9 août 2024
Avis spontané
Logo de vauntdesign.com

Réponse de vauntdesign.com

Hi Beth, we are so happy to hear you love your lights. They truly are a statement piece. Thank you for taking the time to leave us a review.

Noté 3 sur 5 étoiles

I order 2 items of Kobe Mango range

I order 2 items of Kobe Mango range, I ordered the cabinet and side board. When the parcels arrived I excitedly open the cabinet for my kitchen and I was over the moon when I saw it. It was beautiful than I expected. I left the sideboard for few days as I need to rearrange my stuff in the living room and I was working all week and weekend.  On the 6th, finally I had the time to set up my sideboard. I was so excited to see it as I was so happy with my cabinet but when I saw the sideboard I was a bit disappointed as there a small damages/chipped on the sides. I also not so happy with the finish of the varnish on the rings on the front. It looks like it was done in a rushed unlike the cabinet. I know that there will be some difference with the colour or texture of the wood as expected but I think it was not as good as my cabinet as it feels rough and uneven. I emailed the delivery company but told me to contact the seller, which I was not sure how.1

6 août 2024
Avis spontané
Logo de vauntdesign.com

Réponse de vauntdesign.com

Hi there, i'm sorry you weren't 100% happy with your order. Our contact details are available on our website and on the emails you receive from us. Customers are welcome to email or call us at any time with any queries they have.

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