Second item (side table) purchased from Vaunt. Super well made with 100% wood and aesthetically pleasing to look at. Heavy and solid with beautiful grain variation. I chose to order from Vaunt beca... Voir plus
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Lisez les avis des autres
great design bought the plates to go with the mugs I bought earlier delivery arrived on time and safely packed love all the designs this company produces I will be back in the future
Fabulous service from start to finish . The most helpful lady on the phone she. I enquired about the coffee table . Delivery was very quick and the table was beautiful ? Thank you
I ordered an expensive paper light shade from Vaunt Design. After I had installed it, I noticed the paper began to change colour. I was told by Vaunt that I had to send it back for an exchange but, if... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.
Coordonnées de contact
45 Evelyn Street, NG92EU, Beeston, Royaume-Uni
- 01158 501934
- info@vauntdesign.com
- vauntdesign.com
4,3
Excellent
361 avis
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A répondu à 76 % de ses avis négatifs
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Extremely poor customer service
I’ve purchased several items from Vaunt Design and was initially extremely impressed. The quality seemed fantastic, the designs were unique, and everything suited my home perfectly. I ordered two bedside tables, a coffee table, and a sideboard, and I recommended the brand to friends and family because I truly felt I’d found a hidden gem.
However, after just seven months of use, the sideboard was discovered to have woodworm. Despite multiple attempts at treating it myself, the infestation has continued. There is no woodworm elsewhere in my home (a converted barn with exposed beams), which has made this especially worrying, particularly as my children’s toys have been stored inside the unit.
When I contacted Vaunt Design, their response was incredibly disappointing. They offered a small goodwill gesture that didn’t come close to covering a replacement or addressing the problem, and they have refused to take responsibility or provide any evidence of the quality checks performed during manufacture. My letter requesting a resolution has been ignored, and unfortunately this may now need to progress to legal action.
For a company that positions itself as a premium brand, the customer service and lack of accountability regarding a serious product issue have been extremely poor.
1 octobre 2025
Avis spontané
Very impressed by the customer service…
Very impressed by the customer service and quality. Highly recommend!
13 octobre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Klyan,
Thank you for the fantastic review, we appreciate it.
We glad to hear you we're happy with the service received and the quality of your order.
Thank you for choosing Vaunt Design.
Kind regards,
The Vaunt Team.
I bought the wapu woven bar stools in…
I bought the wapu woven bar stools in taupe. Lovely colour.
They are well made and simply stunning. They arrived well packaged, super quick delivery. Very happy with purchase.
8 octobre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Maria,
Thank you for the great review!
We are so pleased to hear that you're loving your new Wapu stools, we are very proud of that particular product and it's great to hear how happy you are with your purchase.
Thank you for choosing Vaunt Design.
Kind regards,
The Vaunt Team.
Stunning quality furniture
Amazing customer service and I’m thrilled with the Baldr Black Coffee Table. The quality and beauty is amazing. I can’t wait to purchase more items for my home
20 octobre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Sandra,
Thank you for the great review!
We're so pleased to hear you're loving your new coffee table, we can't wait to assist you with your next purchase.
Kind regards,
The Vaunt Team.
Item awaited
No arrival after 4 weeks or update from Vaunt, on chasing eventually told colour out of stock so currently awaiting new product.
21 octobre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Rebecca,
Thank you for taking the time to leave us some feedback.
We can see that there was a breakdown in communication regarding your order which resulted in delays, we can only apologise for this and for any dissatisfaction that may have been caused as a result. We do hope however that you are enjoying your new piece of furniture and thank you for choosing Vaunt Design.
Kind regards,
The Vaunt Team.
Good design and a smooth process
We love the furniture ordered from yourselves. It is well both well designed and made. The web photography and description accurately match the furniture we received .. Thanks
13 octobre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Steve,
Thank you for leaving a great review.
We're so pleased to hear you're loving your new furniture, if there is anything else we can do just let us know.
Kind regards,
The Vaunt Team
I ordered a bench stool from Vaunt…
I ordered a bench stool from Vaunt Design, and they delivered my order very quickly, but it was the wrong item. I contacted the company, and they responded promptly by arranging a return courier and delivering the correct item to me immediately. I am satisfied with their service.
16 octobre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Wei-Li Di,
Thank you for taking the time to leave a review.
We're sorry about the initial error with your order but we're pleased to hear you're loving your new stool.
Kind regards,
The Vaunt Team.
Amazing quick delivery and quality of…
Amazing quick delivery and quality of the product is amazing . We love our new coffee tables which we are using as bedside tables
13 octobre 2025
Avis spontané
Réponse de vauntdesign.com
Hi,
Thank you so much for you're incredible review..
We're so pleased that you're loving your new purchase, and it's great to hear everything arrived so quickly for you too.
Kind regards,
The Vaunt Team.
Poor customer service
I bought five barstools, the thread/rope came unravelled from the seat on one of them in less than one month. No response from them - poor aftercare so far.
At the time before ordering 5 stools I asked if there is a discount for new customers and told there wasn't. Only to find afterwards that there was a 10% newsletter sign up but they concealed this from me. I then wanted to buy a sixth bar stool (before one of them was damaged) and it was delayed by a month with no communication. I asked that we it was delayed until November, could the new 15% off October code be applied to this order and they declined.
Poor customer service, after a quick sale and not long term customers, a shame
9 octobre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Fatima,
Please accept our apologies for the delay in addressing the fault with one of your stools. Our customer service team is currently experiencing an high volume of emails, which has unfortunately impacted our response times. However, we have now been in contact with you directly with a resolution to address the issue you have reported.
We are sorry you feel this discount was concealed, this offer is designed to appear as a pop-up on a customer's very first visit to our website, clearly offering the promotion in exchange for signing up to our newsletter. This is a standard, automated website function, and at no point would any team member intentionally withhold this information.
With regards to the sixth stool you ordered, to ensure complete transparency and manage expectations, the estimated backorder dates are clearly displayed on the product page of our website. As this information is available at the time of purchase, we do not send individual updates unless the expected delivery date changes. We regret that we could not apply the 15% promotional code to that order, as the stool was purchased at an already discounted price we are unfortunately unable to apply further, retroactive reductions on top of existing sale pricing.
Once again, we can only apologise for any dissatisfaction that may have been caused.
Kind regards,
The Vaunt Team.
Ordered 2 tables - 100% happy
Good communication, fast delivery, products match photos and description perfectly.
22 septembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Chloe,
Thank you for leaving us a great review.
We're so pleased to hear your really happy with your order, thank you for choosing Vaunt Design.
Kind regards,
The Vaunt Team.
Larsen dining table and bench
We purchased the Larsen dining table and bench and are very happy with it! Ordering a big piece of furniture online is always a little daunting, but both the quality and design are impressive, and it was mega easy to put together.
22 août 2025
Avis spontané
Réponse de vauntdesign.com
Hi Katie,
Thank you for the amazing review, we really appreciate it.
We're so pleased that you're very happy with the Larsen Dining Table, it defiantly can be a bit daunting ordering something like that and we're thrilled that you chose us!
Kind regards,
The Vaunt Team
Exactly as described
Exactly as described, excellent quality and finish. Looks great. Very happy.
24 septembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Jack,
Thank you for the great review!
We're really pleased to hear your very happy with your order, if theres anything else we can do just let us know...
Kind regards,
THe Vaunt Team.
Réponse de vauntdesign.com
Hi Warren,
Thank you for leaving a great review, we always like to hear our customers had a great experience.
We hope you enjoy your order.
Kind regards,
The Vaunt Team.
Great service, lovely quality item
Great service, lovely quality item, friendly and helpful and delivery bang on time. What’s not to like!
17 septembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi John,
Thank you for taking the time to leave a great review.
We're really pleased that you love your order and that our service was bang on.
Kind regards,
The Vaunt Team.
Beautiful chest of drawer
Beautiful chest of drawer, perfectly packed and quick delivery
12 septembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi,
Thank you for taking the time to share your 5-star review.
We're so happy to hear you love your chest of draws, we put a lot of care into making sure our products arrive quickly and safely. We hope you enjoy your new furniture.
Kind regards,
The Vaunt Team.
Terrible service and products!!!
Terrible service and products!!!
Paid over £400 for a marble console only to have the draw no longer close and the marble crack I. Half less than a year after purchase. Emailed support weeks ago with photos and videos and have had no response or acknowledgment. No customer service and no intention to rectify this situation. Avoid any purchases from this company and no aftercare once they’ve taken your money!
Only resorted to this post due to no response from Vaunt Design customer service!
#faultyproduct #nocustomerservice
17 août 2025
Avis spontané
Réponse de vauntdesign.com
Good afternoon,
We at Vaunt Design value all of our customers and can only apologise if you failed to receive any response to an enquiry.
If you could provide us with your email address so that we can locate your enquiry and provide a speedy resolution.
Kind regards,
The Vaunt Team.
I cannot recommend this company enough
I cannot recommend this company enough, the quality of their products are outstanding, communication and delivery first class.
25 septembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Ruth,
Thank you so much for your outstanding review.
It means a lot to us that you would recommend Vaunt Design, we work hard to provide the best quality products we can and so its always great to hear we've hit the mark.
Kind regards,
The Vaunt Team.
Smooth ordering and quick delivery
23 septembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Joanne,
Thank you for taking the time to leave us a great review.
We're pleased to hear the you had such a great experience, we hope you enjoy your new furniture.
Kind regards,
The Vaunt Team.
Stunning piece of furniture
Stunning piece of furniture, well packaged to prevent any damage
9 septembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Miss Egan,
Thank you for leaving us a great review, we truly appreciate it.
We're glad you're happy with your purchase.
All the best,
The Vaunt Team.
Fast delivery
Fast delivery, the guys even took it upstairs to the room I wanted which was super helpful. The piece is absolutely beautiful and great quality. Wish I could afford everything on there!!
4 septembre 2025
Avis spontané
Réponse de vauntdesign.com
Hi Jona,
Thank you so much for taking the time to leave us a review, and we're so pleased you love your new piece.
We certainly hope you'll choose us again.
All the best,
The Vaunt Team.
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