Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Second item (side table) purchased from Vaunt. Super well made with 100% wood and aesthetically pleasing to look at. Heavy and solid with beautiful grain variation. I chose to order from Vaunt beca... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

great design bought the plates to go with the mugs I bought earlier delivery arrived on time and safely packed love all the designs this company produces I will be back in the future

Noté 5 sur 5 étoiles

Fabulous service from start to finish . The most helpful lady on the phone she. I enquired about the coffee table . Delivery was very quick and the table was beautiful ? Thank you

Noté 2 sur 5 étoiles

I ordered an expensive paper light shade from Vaunt Design. After I had installed it, I noticed the paper began to change colour. I was told by Vaunt that I had to send it back for an exchange but, if... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration

Écrit par l'entreprise

Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

361 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(361)

77 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fabulous product …

The bar stools were beautifully made… lovely quality .. so pleased with my purchase.

I would definitely recommend your company.

Thank you

Anne

3 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

The Gunhild Marble Console Table is a…

The Gunhild Marble Console Table is a stunning addition to my space! The sleek marble top and slim black frame create a perfect blend of modern and timeless design. It's sturdy, well-crafted, and easy to assemble. A true statement piece—highly recommend!

6 mars 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Felipe, Thank you so much for your lovely review! We're thrilled to hear you're enjoying the Gunhild Marble Console Table and that it’s made a stylish statement in your space. We really appreciate your recommendation!

Kind regards
The Vaunt team

Noté 1 sur 5 étoiles

Disappointed

Unfortunately I have not had a positive experience with vaunt. I ordered three items , two of which were faulty. A drill hole mark in the drawer of a bedside table and the draw stuck. The item was reported faulty and returned. The console table arrived...initial inspection: no extra drill hole marks, no broken marble . OK. disposed of the packaging.The following morning went to attach the legs; some of the drill holes did not match the leg plates, the screws did tighten flush to the wood so flapped about, two of the legs were dented and and bowed and the marble slid about 1.5 cm. The the battle to return the items began.I did not have the original packaging...under Consumer Rights it doesn't matter as long as its appropriate. Four very lame excuses; the courier will not accept an item unless its in original packaging, its one of our most expensive items and will cost the company a lot of money, if it is not in its original packaging it cannot be resold ( resell a faulty item?) and finally the packaging is classed as part of the product...what!!. It took a letter to the managing Director to resolve the situation. Vaunt decided as a goodwill gesture I could return the faulty console and now the unwanted bedside table. Under the Consumers Right Act and the short term right to reject I had every right to return the items. I was not charged for the return and I did receive my refund on my credit card promptly. Advise do not dispose of the packaging, do not purchase from Vaunt as the quality indicated on the website does not match the items received...poor workmanship and no quality assurance.

24 février 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Carole. Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand your frustration and apologise for the inconvenience caused by the faulty items and the difficulties with the return process. While we're glad the issue was ultimately resolved and your refund processed promptly, it's clear we fell short, and we're reviewing what went wrong to prevent it in the future.

Kind regards
The Vaunt team

Noté 1 sur 5 étoiles

Shelf never delivered

Paid for a shelf, never got delivered after a month a called them and was told they are out of stock and that it would be delivered in a month. Two months on I called them back and was told they out of stock and it will be delivered in two months. No email for updating me or anything.

8 janvier 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Adina. I'm sorry you remain unhappy here. I can see you called our customer service team yesterday about your order. We did advise on the website that these were out of stock at the time you purchased. They were on back order meaning they will ship when we receive stock. I can see you requested a refund which was actioned promptly by my team yesterday. If you need anything in the future please do let us know.

Noté 5 sur 5 étoiles

Louis Copper Barstools - beautiful!

Quick delivery and fabulous service. The stools are beautiful and really comfortable. We bought the Louis copper barstools and everyone who has seen them has commented how beautiful they are!

5 décembre 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Deb, I'm so happy to hear that you love your Copper Louis Stools! Thank you for taking the time to leave us a review. We really appreciate it.

Noté 5 sur 5 étoiles

Great quality mugs

I purchased the Jord coffee mugs from Vaunt Design and I’m in love with them. Their design is so sleek, simple and made with incredible quality. I’m a first time purchaser with this company and would highly recommend - from buying to delivery the whole process was quick and easy.

11 février 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Lola, Thank you so much for taking the time to leave us a review. It's much appreciated. We use the Jord range in our office and agree it really is a stunning range! We are so glad you're happy with them.

Noté 5 sur 5 étoiles

I have purchased three olavi console…

I have purchased three olavi console tables in the natural colour. They look absolutely stunning in my hallway. They are hand crafted to perfection. I don’t regret spending what I did on them!

31 janvier 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Benish, We are so pleased you love your Olavi tables! They truly are a beautiful range. Thank you for taking the time to leave us a review.

Noté 5 sur 5 étoiles

Great products and service

I was looking for a side table for a large lamp and the one from Vaunt was perfect. It is well made and the light scalloped mango wood looks amazing. It was delivered extremely fast as well - great service!

22 février 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Dalton, Thank you for taking the time to leave us a review. We are so happy you love your Baldr table!

Noté 5 sur 5 étoiles

Lovely bar stools

Lovely bar stools, delivered promptly and well packaged

8 février 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Angela, Thank you for taking the time to leave a review. We are so happy you love your bar stools!

Noté 1 sur 5 étoiles

Misleading product

Will never order from them shrink - I ordered the Baldr coffee table supposedly mango wood but this monstrosity of a yellow painted thing arrived badly painted and marks all over it - so I requested a return as faulty and not as shown on website - they arranged collection but have charged me. £35 for a faulty return - outrageous- don’t order anything off this company it’s rubbish and customer service even worse - be warned !!

Omg I can’t believe their reply- not faulty - it’s trade description act - it’s very badly painted like a child has done it and parts missed - I would strongly advise everyone to avoid this company their product is cheap rubbish !!!

27 janvier 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Susan. I've had a look at the emails and the reason you were charged the return fee is because there was no fault with your table. We are a small business and do not offer free returns. We did assess your table when it arrived back with us and no faults were present. Looking at your emails our customer service team have responded in a professional and timley, friendly manner. I'm sorry you were not happy in this case.

Noté 5 sur 5 étoiles

Wapu stools

Great company - extremely helpful and understanding with amazing products!

23 janvier 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Caroline, Thank you for taking the time to leave us a review. We are so glad you are happy with your experience with us.

Noté 5 sur 5 étoiles

Great product!

4 février 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Shivanshi, Thank you for taking the time to leave a review. It is much appreciated.

Noté 1 sur 5 étoiles

Terrible company- avoid at all cost

Terrible company- avoid at all cost! The furniture looks cheap and if you need to return an item the process is hell. They failed to collect the item on three arranged occasions and still charged me £45 for the return despite the inconvenience- terrible customer service!!

24 janvier 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Steph, I know you've been communicating with our customer service team. Our returns policy is very clear on our website. I appreciate that DHL didn't arrive on your requested day but we did advise we cannot guarantee a specific collection date. We can make a request for a preferred day but it really does all depend on how busy DHL are. They will accomodate if possible but it isn't a guaranteed service. I've read through all the emails and our customer service team have tried to help you and replied to every one of your emails. They have been nothing but professional and polite.

Noté 5 sur 5 étoiles

Coffee table

This is the 2nd time I ordered a coffee table from vaunt design, this time delivery was super quick and the table is absolutely gorgeous looks and quality

1 janvier 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Avan, Thank you so much for taking the time to leave us a review. It is much appreciated. I'm so glad you love your coffee table.

Noté 3 sur 5 étoiles

Great customer service, product not so

I can’t fault Vaunt Design’s customer service when my order went AWOL with their chosen courier. After Vaunt Design stepped in, because I had no way of speaking with a human at DHL, the parcel was finally delivered. For customer service, five stars but the product, Baldr tall pedestal, leaves a little to be desired. I’ll admit, I was expecting rustic but for me the roughness of finish is somewhat excessive. A light sand in due course is probably needed. I was also surprised that the pedestal is hollow. Ultimately, Baldr does the job but the overall product (finish etc.) doesn’t justify the price, even when reduced in the sale, as my purchase was. I thought long and hard about returning Baldr but have chosen to stick with it. Had I seen it in the ‘wood’, I doubt I would have bought.

16 janvier 2025
Avis spontané
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Réponse de vauntdesign.com

Hi John, Thank you for your feedback. Unfortunately when items leave us we have to put our trust in our couriers. I'm sorry that in this case they have let you down. We have fed back your experience to better improve our customer journey going forwards. I appreciate your comments about our customer service. I'm glad we could help you. If you have any questions about your order or our returns policy please feel free to give us a call on 0115 8501934. Thanks, Steve

Noté 5 sur 5 étoiles

Amazing furniture

I have the most gorgeous bedside table , it’s the 3rd purchase from Vaunt design. All their pieces are gorgeously stylish .
Great service ,
Thanks guys 🤩

6 janvier 2025
Avis spontané
Logo de vauntdesign.com

Réponse de vauntdesign.com

Hi Sarah, I'm so pleased you love our items. Thank you so much for the feedback. Much appreciated.

Noté 5 sur 5 étoiles

Would Purchase From Again!

Had a great experience with Vaunt Design. I messaged them after reading some negative TrustPilot reviews & they got back to me super quickly & set my mind at ease. I made the purchase of a side table + coffee table & got it delivered within 48 hours. They came perfect! They smell a bit funky but guessing that’s either the wood or the warehouse. I would say only thing is they look slightly different than the pictures online reason being they look perfectly smooth online & less smooth in person but I know that any wood will have some grooves/imperfections but overall I’m super happy with the quality & my experience with Vaunt Design & would make another purchase again.

16 janvier 2025
Avis spontané
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Réponse de vauntdesign.com

Hi Ashleigh. I'm so glad you're happy with your order. Thank you for taking the time to leave us a review. It is much appreciated. Thanks again.

Noté 5 sur 5 étoiles

Great customer service

Laura and the team at Vaunt have been a delight to deal with.
A couple of purchased items were damaged in transit, Vaunt were quick to respond and sent out replacements really quickly.

6 janvier 2025
Avis spontané
Logo de vauntdesign.com

Réponse de vauntdesign.com

Hi Vincent, Thank you for taking the time to leave a review. I'm glad the team were able to sort your issue out quickly for you. Thank you for your kind words, and I hope you enjoy your items from us.

Noté 5 sur 5 étoiles

Delighted with my new furniture from…

Delighted with my new furniture from Vaunt Design. Excellent customer service and delivered on time. Thank you very much!

7 janvier 2025
Avis spontané
Logo de vauntdesign.com

Réponse de vauntdesign.com

Hi Michael, Thank you for taking the time to leave us a review. We really appreciate it. I do hope you enjoy your new items from us.

Noté 5 sur 5 étoiles

I am delighted with my Baldr ribbed…

I am delighted with my Baldr ribbed coffee table, it’s beautifully made and was delivered in 48 hours; superb service, thank you 😊

12 décembre 2024
Avis spontané
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Réponse de vauntdesign.com

Hi Nicola, Thank you for taking the time to leave us a review. I'm so pleased you love your coffee table. I do hope you enjoy it for many more years to come.

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