Vegasnova Avis 

40
TrustScore 2 sur 5

2,0

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Definitely not good site over 600 spins eye of cleopatra and got 1 bonus after over 500 spins at a £1 a spin won £12.50, , don't be fooled by don't want a bonus button automatically adds it , have r... Voir plus

Noté 1 sur 5 étoiles

Highly not reccomend that company. Deposited 400 bought 10x big bass bonus for 40 honestly never won more than 12/17 From bonus feels very capped like impossible to win. No live chat at night. Very s... Voir plus

Noté 1 sur 5 étoiles

Bombards you with spam texts, have reported them but makes no difference Never had an account, don’t gamble Scammers/spammets Avoid like the plague

Noté 5 sur 5 étoiles

Bin total zufrieden hab sehr gute Auszahlungen bekommen und auch gut gewonnen, versteh die negativen Kommentare hier nicht! Falls ich ein Casino empfehle dann das hier. Mike als vip Support ein super... Voir plus


Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

40 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 38 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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2,0

Tous les avis

(40)

23 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Definitely not good site over 600 spins…

Definitely not good site over 600 spins eye of cleopatra and got 1 bonus after over 500 spins at a £1 a spin won £12.50, , don't be fooled by don't want a bonus button automatically adds it , have requested a account closure certainly wouldn't waste my money here,DON'T WASTE YOUR MONEY MY OWN FAULT SHOULD HAVE CHECKED TRUSTPILOT FIRST

26 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Bombards you with spam texts

Bombards you with spam texts, have reported them but makes no difference
Never had an account, don’t gamble
Scammers/spammets
Avoid like the plague

21 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

My Experience Here

I signed up and deposited and received bonus funds even though I unchecked bonus funds. Sites so glitchy, NONE OF THE LIVE GAMES WORKED. Region locked or 505 error. Because I was stuck in a bonus i was stuck in there terms and conditions for bonus funds which I never wanted so I used every penny on the computer slots and left.. do not recommend this site at all. Really a struggle to try and contact them regarding problems, live chat dont work, buttons dont work ect due to the glitchy site.

19 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Bin total zufrieden hab sehr gute gewinnen erzielt

Bin total zufrieden hab sehr gute Auszahlungen bekommen und auch gut gewonnen, versteh die negativen Kommentare hier nicht! Falls ich ein Casino empfehle dann das hier. Mike als vip Support ein super Mensch der mir ans Herz gewachsen ist, ich seh ihn nicht als mein Berater sondern als ein Freund! Ich danke dir für alles.

9 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Highly not reccomend that company

Highly not reccomend that company. Deposited 400 bought 10x big bass bonus for 40 honestly never won more than 12/17 From bonus feels very capped like impossible to win. No live chat at night. Very sad expierience. Unwinable site.

8 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

It’s just another scam site

Over the years I’ve been scammed by online casinos so many times and this one is no different from the rest, I’m fortunate that I only lost £20 before realising it’s a scam.
A few years back I signed up with Gamstop and with me being addicted to gambling I’m now forced into using dodgy scam sites like this one

I can’t get any response from the their on line chat,
No response to emails,
No games will play on my iPad but they will play on my iPhone
Not all games are playable in certain regions,
Deposit bonus is a lie

6 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Poor poor

Poor poor
Returns if your lucky enough to get a feature for free spins. Site is a rip off.
As for the chat...they say your number 2 in the queue and the wait is approximately 6 minutes..30 minutes later ive give up.
I've emailed and told them to close the account permanently so we'll see how that goes.

1 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

AVOID SCAMMERS

AVOID SCAMMERS
i deposit £20 i got a welcome bonus which i used and won nothing i unlocked 5 free spins and won £160 i withdraw £100 and it got declined saying i breached bonus rules of max bet £5 wheb my max bet on spins was £2 making rules up so people cant withdraw there winnings SCAMMERS STEAL YOUR WINNINGS DO NOT PLAY WITH THEM

30 juin 2026
Avis spontané
Logo de Vegasnova

Réponse de Vegasnova

Hi there,

Thanks for taking the time to leave a review, and we're sorry you're unhappy with the outcome.

We've reviewed your account in full. The winnings you tried to withdraw came entirely from bonus funds, and like every licensed operator our bonus terms include a maximum bet of £5 while a bonus is active. Our records show several bets between £80 and £100 placed while the bonus was live , with the largest single bet at £100, not £2. Because that's well above the £5 cap, the bonus winnings couldn't be approved for withdrawal.

This isn't a rule applied after the fact. The max-bet limit is part of the published bonus terms accepted when the offer was claimed, and it exists to keep bonus play fair for every player.

In the interest of fairness, we've refunded your original £20 deposit in full , that's already back with you (depending on your bank card timeline)

We understand this is frustrating, and we'd genuinely welcome the chance to walk you through the exact bets and the relevant terms line by line. Please reach out to our support team and we'll go through everything with you.

Please contact us via chat and we will try to make your next expririence the best one yet.

Noté 5 sur 5 étoiles

Im the first to call out a scam website…

Im the first to call out a scam website - trust me I started thinking this site was a scam and even let the site know this. Long story short - it you want quick money this site might not be for you but if you want to live in the real world and gamble within your means this site is for you. Yes you can win, yes you can be bent over and spanked - that's gambling. If you have any problems reach out to them they really seem to care- my rep Mike turned me from me calling him a scammer to writing a 5 star view for his company. They do pay out and I have won - just check terms when you accept a bonus. I have lost too and would prefer to lose here than anywhere else - Well done Mike and thank you for calling me out for calling you a scammer

27 juin 2026
Avis spontané
Logo de Vegasnova

Réponse de Vegasnova

Hi Paul, thanks a lot for the honest review. We had a laugh reading it, and we're really glad Mike was able to sort things out for you. I'll let him know you mentioned him, he'll be chuffed.
You've nailed it really. Gambling has its ups and downs, and the most important thing is playing within your means and having fun with it. We always try to be upfront about bonus terms too, so it's good to hear that came across.
Hope to see you back soon, and thanks again for giving us a fair shot.
Cheers,
The Vegasnova Team

Noté 1 sur 5 étoiles

Where to start

Where to start. Lost circa £900 no troubles at all. Luckily enough ended up winning £1600. This was on 28th May, withdrawals have been ‘processing’ since. My account is fully KYC verified too. Rang me NONE STOP even through my marketing preferences were changed to no email/calls/SMS. Called me whilst I was at work when I politely told them I was at work and couldn’t talk they urged me to answer a question what my last bet was… and when I opened my account.. what kind of question is this when already verified! Emails ‘Congratulating’ me on my big win (that they won’t pay out) offering me a special offer but I had to reply/call them! Embarrassing. Endless messages on live chat for my bonus too, DO NOT OFFER IT IF IT DOESN’T AUTOMATICALLY GIVE IT!

Now having to pursue the not paying out issue as well as contacting me against preferences. Do not use this site.

12 juin 2026
Avis spontané
Logo de Vegasnova

Réponse de Vegasnova

Hi Nicola,
We're sorry to hear that you feel disappointed with your experience.

For security reasons, we may occasionally request additional verification where account activity triggers risk or fraud prevention checks, even after standard KYC has been completed. These checks are designed to protect our customers and ensure withdrawals are paid to the rightful account holder.

We understand that our communication could have been clearer in this case and we appreciate that being contacted while at work may have been inconvenient. We have reviewed your feedback internally and will use it to improve our processes.

As account-specific information cannot be discussed publicly, we would welcome the opportunity to review the matter with you directly. Please contact our support team and ask for the matter to be escalated to our Risk Management team.

Kind regards,
The Vegas Nova Team

Noté 1 sur 5 étoiles

No option to withdraw

I have created an account, deposited and lost, deposited again and won but Im unable to withdraw the money even though its available, im unable to confirm my email as the link it takes me too is down, the contact us section isnt working. Hell

30 mai 2026
Avis spontané
Logo de Vegasnova

Réponse de Vegasnova

Hi Anthony,

Thank you for sharing your feedback.

We would like to clarify a few points. A withdrawal request was processed successfully. As such, we were unable to identify any issue that would have prevented withdrawals from your account.

Regarding the concerns raised about email verification and the contact section, we can confirm that we have no record of you contacting our support team to report these issues or request assistance. Had we been made aware of any technical difficulties, we would have investigated them promptly and worked with you to resolve them.

Your email was successfully verified and remained fully operational, including the successful processing of your withdrawal request. For this reason, the issues described in your review do not appear to reflect the activity and status of your account.

Should you have any outstanding questions or require assistance in the future, our team remains available to help.

Kind regards,

Vegas Nova Team

Noté 1 sur 5 étoiles

Bloody hard to get even one bonus takes…

Bloody hard to get even one bonus takes the piss to get it then when u do its toss not worth depositing a penny in this casino have asked to close account but still remains open

18 mai 2026
Avis spontané
Logo de Vegasnova

Réponse de Vegasnova

Hi,

Thanks for your feedback.

Bonus offers are provided in line with our promotional terms and may vary depending on eligibility and availability.

Account closure requests are handled through the proper support channels and are actioned once received in the correct format. If there has been any confusion around this, it is usually linked to the request not being completed through the required process.

We appreciate all feedback and remain committed to providing a fair and transparent experience for all players.

Kind regards,
Vegas Nova Team

Noté 1 sur 5 étoiles

This casino doesn’t close down your…

This casino doesn’t close down your account even after you tell them you have a gambling problem. They continue to send promo emails offering bonuses too. They accept UK residents and process payments via random companies using different MCC codes to hide the nature of the transactions. They contradict their own terms by having GB on their sign up form but then say they don’t accept residents in the UK. They ignore all communication.

18 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Casino reagiert nicht auf meine emails.

Casino reagiert nicht auf meine emails.

Ich habe binnen kurzer Zeit 590 Euro verspielt.

Obwohl ich mich bein Anjouan, die zuständige Glücksspielbehörde des Casino für alle online Casino sperren lassen habe, reagiert das Casino nicht auf meine email wegen der Erstattung meiner Spieleinsätze und obwohl ich zusätzlich das Casino meine ärztliche bestätigte Diagnose, pathologische Glücksspielsucht, Diagnose F 63.0 geschickt habe.

Anwaltskanzlei und Staatsanwaltschaft in sitz des Casino Unternehmen werden eingeschaltet.

Das Casino kooperiert nicht

Das Casino ist Betrug.

Liebe Spieler bloß finger weg vom Casino

Beim Casino gewinnt man nichts.

11 mai 2026
Avis spontané

Trustpilot examine cet avis conformément à notre procédure de signalement.

Noté 1 sur 5 étoiles

I have paid 80€ and there was a bonus…

I have paid 80€ and there was a bonus of 120€.
At total I have won 6.000€ but the casino made a Storno with no reasons.
Please do not register, you will not get the money if you win!!

8 octobre 2025
Avis spontané
Logo de Vegasnova

Réponse de Vegasnova

Hi M.W.,

We understand how disappointing it feels when a balance adjustment occurs. Please note that bonus winnings are always subject to the terms and conditions agreed upon when the offer is accepted.

In this case, the balance you mentioned resulted from gameplay under an active bonus. After a detailed review, our team confirmed a breach of the bonus policy, specifically related to the rules that govern bonus play. A full explanation outlining the reasons and relevant terms was sent to you by email.

We encourage customers to review the bonus rules before playing and to contact our support team if anything is unclear.

— The Vegas Nova Team

Noté 3 sur 5 étoiles

recommend them

I recommend them for anyone seeking fun with safeguards. Beyond the variety of games, Vegas Nova provides practical measures like deposit cap settings and self-exclusion to ensure responsible gaming.

26 juillet 2025
Logo de Vegasnova

Réponse de Vegasnova

Hi Abigail,

Thank you for your kind words and thoughtful recommendation!

At Vegas Nova, we believe that gaming should always be both fun and safe. We're glad to hear you value the responsible gaming tools we provide, features like deposit limits and self-exclusion are there to give our players peace of mind and full control over their play.

If you have any questions or suggestions, our 24/7 live support team is always ready to help. Enjoy your games responsibly, and good luck!

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