VeinCentre - Canterbury Avis 

The whole experience from start to finish was excellent. They advised me of exactly what treatment I would need in a clear and precise way. The lovely staff reassured me during the procedure and I felt very comfortable. I was in and out in an hour and had no issues with the procedure. My only regret was that I'd not had it done years ago!

I attended the Canterbury clinic in November of last year. I wasn't planning on writing a review but in hindsight, I don't want anyone to go through what I went through.

Firstly, there was no signage of how to get into the building (in a busy city centre). The only way I managed to get in was because the doctor/consultant was late. I was 10 minutes early, and he was there 5 minutes before our consultation started (aka late). This then meant that our appointment was running late. The clinic had no printer working, which meant no formal documents were printed for my assessment. I was assured that once it worked, all my personal details would be transferred onto the right forms...(this comes up again later)

The appointment felt rushed, and no-one there seemed to know what they were doing - think, constantly opening drawers trying to find things, like paper, pens, tissues for after the consultation etc. drawing diagrams on random bits of paper of what they planned to do to me. They couldn't find anything and like I have said, they wrote all my very personal information down on random bits of paper that could be easily a) lost, or in someone else's possession or b) not transferred to the proper documents.

I left and paid the remainder of my consultation fee - which again, in hindsight, I should not have bothered doing because I had already decided I did not want them to do anything to me.

Then, I receive phone calls constantly asking if I want to book my appointment. I ignored these at first because I couldn't be bothered to argue. Until one day when I decided I would answer. I explained the entire situation to the person on the end of the phone and said I was really upset and angry about what had happened to me, which they sounded very confused about, and then essentially said it wasmedical negligence (regarding the incorrect method of taking notes about my personal case). They assured me they would speak to the centre and get back to me. They did not. I had to chase them on multiple phone calls to no avail.

They told me they do not do refunds on treatments/consultations because you pay for it beforehand...I did not. I paid a deposit. Also, how would i know to ask for a refund BEFORE the consultation? I would have to have had a terrible consultation to ask for a refund (spoiler alert - I DID.) They offered me £50 to which I said was actually insulting, considering it was a £250 appointment.

After declining their offer, I have to phone AGAIN to ask what the next steps are. IN THE MEANTIME THEY ARE STILL RINGING ME TO BOOK IN. I had to explain so many times to please stop ringing me.

Next up, I call again.They offered me £100. I said I will take it because I just cannot be bothered to communicate with them anymore. I give my bank details and wait.

A week goes by, still nothing. I ring AGAIN. They say the details did not match my name from my form and my bank details...So when they did the 'transferral' of information and my personal data from random bits of paper, they failed to write my name down correctly. I asked why did no-one ring to tell me the details weren't correct, to try and amend the situation? They didn't really have an answer.

Anyway, still waiting for the rest of my money. So I, 120% would not bother using them. Rude, unprofessional, openly admitting (and proving) medical negligence and doing nothing to try and resolve the situation.

Really helpful and very informative , both consultant and nurse made me feel very comfortable .

Friendly, clean and thorough consultation and explanation

Went for very comprehensive vein assessment
Very friendly staff help keep you relaxed. Excellent information provided and through explanation and discussion around available options

Great experience, was made to feel welcome by the friendly team and the procedure was explained to me alongside potential risks. I left feeling at ease and well informed.

My Consultant was very informative. Advising me of the treatment and checking l had read all the information. I was anxious of course, due to my age. The day of the procedure he was reassuring and helped me feel relaxed.The treatment was carried out in a very sterile manner and l felt safe.

Fast and professional service everything including cost is explained thoroughly. Staff are friendly and courteous. Would definitely recommend.

The centre is extremely clean and the staff are very polite and informative