VeinCentre - Colchester Avis 

Every step of the way The Vein Centre in Mark's Tey, COLCHESTER and the Central response team have been exemplary. The first session was very comfortable and staff were very good at putting me at my ease and carrying out the work efficiently, and effectively. It was a great experience and now, some 3mths later, everything from that session is looking good and better than I could have hoped for. No more cramps behind my left knee thanks to the injections that side!
My second session to tidy up 'remains' on my right leg went well too and a slight wobble I had with confidence in progress was quickly put to rest by the Central reception. After a photo sent over by email, home treatment was advised by the surgeon and I was back on course...all within the hour.
I could not be happier with the outcome and look forward to my next treatment on the left leg.
Highly recommended.

At each point the information given was clear and easy to understand.
Staff were lovely, treatment was simple.
I wish I’d looked into this years ago.

I found this company were definitely only in it for the money , from my first visit the reception were very off with me until I put the £500 deposit down then their attitude soon changed , and on the day of treatment they were overly nice , then one of the receptionist actually stated to bad mouth about a patient that had just gone upstairs- seriously how unprofessional ! I had the most expensive treatment - as obviously I knew they would say that's what I needed - I only had 2 small veins that I needed treatment on . Then on the second visit - more money I had the have sclerotherapy and was told that would be all I needed , but 4 months later the vein is still there , so I contacted them again to see how long before the vein would go , and was told I can see the consultant again - for a price and to have more treatment - even more money - so how many treatments for a small vein ? The price could be endless - maybe if it was done properly your clients wouldn't be out of pocket.
I'd never use them again and feel I totally wasted over £4000 as I never got the result I was told I'd get .

I was very apprehensive about my treatment but they were very reassuring and it was done quickly and painlessly

Very quick appointment. Everything explained clearly

Very good & informative, the whole experience was excellent

I have felt self conscious of the varicose veins on the back of both legs for many years, never leaving the house in shorts or skirts that would show my lower legs. Only ever wearing shorts abroad where no one knew me. The VeinCentre in Colchester have literally changed my life. I had a consultation at the beginning of year, but didn't have the procedure until 5th July, as I had several long haul flights booked before this. The staff at the centre are all amazing, special mention to Karen on reception, her tea, biscuits and welcoming manner are all just perfect. On the day of the procedure Mike Delbridge was very informative and talked me through each procedure and was very calming as I was a little nervous. Mike and the nurse ( apologies I have forgotten her name) chatted to me the whole time to take my mind off what was happening. I had EVLA & Foam Sclerotherapy. I was called by the clinic a few days later to check up on how I was feeling. After I removed the stockings 7 days later I could already see a vast improvement in both legs, and once the bruising had died down, I was amazed by the difference in my legs and I have been out in shorts all the time!! I attended on 19th Aug for my follow up and had a little extra foam sclerotherapy. I am extremely please with the outcome of my visits to the centre and wish I had my varicose veins sorted earlier. The clinic is well worth attending - I cant thank the staff enough for helping me get my confidence back in wearing summer clothes again.

Very happy.. I was soo nervous but lovely ladies and very nice doctor Mike took care of me… I was in so much pain and now it’s all gone. Any time I had a question they were so helpful.. thank you so much . Highly recommend

Such friendly, well informed, helpful people especially the lady who greeted me before seeing the doctor.

Everything went smoothly and to plan.Staff were very helpful and obliging and performed their tasks well. As I have been told that veins sometimes take months to dissolve I cannot confirm everything has been a 100% success.

I had excellent care. I know longer feel any pain in my legs and I’m know longer embarrassed to wear dresses. My only regret is that I didn’t have the procedure done sooner.

At the present I'm disappointed with the result of the procedure. However, it may take up to 6 months for the result to be fully noticeable. I'm giving it that amount of time before commenting further.
All the staff medical at Marks Tey were very pleasant, reassuring helpful and professional. The admin. staff were too although the liaison between Marks Tey and the head office is woefully inadequate and caused me stress and many phone calls and emails to sort the matter put. The person at the Vein Centre dealing with the problem was very helpful in obtaining a satisfactory result.
Marilyn Hooper

I had the best experience at the Veincentre Colchester. The team made me feel so at ease and comfortable throughout. Mike Delbridge & Liz were so friendly and informative at the consultation I booked straight away. The ladies at reception were great too! During my procedure they distracted me with conversation and I found myself laughing throughout. The procedure went perfectly. I am very excited to see the results. Thank you so much! Katrina

Very friendly receptionist and Doctor/nurse were very professional and reassuring.

Very friendly and helpful

I visited the Colchester clinic for the 4th time including my consultation to have some mirco thread veins treated following successful EVLA and Sclerotherapy in October and December last year. Both my consultant, nurse and receptionist were welcoming again. They listened to my areas of concern and I am hopeful for some improved comestic results in time for the summer, thank you.

Completed my second course of foam sclerotherapy at Colchester for varicose veins. I had undergone Avulsions, EVLA and foam sclerotherapy treatment on both legs on my first visit. Totally professional throughout from all of the staff, Karen on reception, Liz the nurse and Bianca the consultant. Bianca explained the process comprehensively before and during the treatment to ease any fears. Patience required to see final results but all looking good and pre treatment pain and cramping has disappeared.

Can’t praise the staff highly enough at the Colchester clinic. I have just had my second course of treatment and each time I have attended the clinic every member of staff have made me feel so welcome and put me at ease. I have wanted to get my veins treated for years and just wish I had started this treatment ages ago. Obviously I will have to wait a while to appreciate the final outcome but up until now I would definitely recommend Veincentre to anyone thinking of having this procedure.

Update on the below review. I was called by the customer service team - extremely responsive once the review was published. They were very apologetic and concerned with my disappointment. Great so far..... they arranged for me to see another vein specialist offering a laser consultation, I was advised during the call that after I attend the arranged appointment they would speak to Natalia (consultant) and then call me to discuss a way forward to achieve the desired result. I have sent 2 emails asking for an update as this was almost 3 weeks ago but unfortunately I haven't heard anything since.
On the positive side the entire team at Colchester are friendly, polite and helpful. So, on that basis this review of 2 stars is more about the lack of response and being left feeling disregarded. However, Natalia did advise that it was a further £200 per session for the treatment.

16 Dec 2024
Disappointing results
Disappointing results, far more costly than the initial quote and lots of changes to their appointments. Would not recommend - sorry!

Date of experience: 21 November 2024

Reply from Veincentre - Colchester

16 Dec 2024
Hi Heather,

We’re so sorry to hear that your experience hasn’t met your expectations, and we truly appreciate you sharing your feedback. We pride ourselves on transparent and fixed pricing, so we’re very disappointed to hear this was not your experience.
We’d love to help make things right and support you in achieving the results you deserve. Our Senior Patient Advisor will be in contact to see how we can help. In the meantime, please feel free to reach out to our team on 01782 753960 and ask to speak with our Senior Patient Advisor.

Wishing you the best,
Katie

Visited the Colchester office. Karen on reception was exceptional offering every comfort. The appointment was on time, thorough and reasonably priced. I would definitely recommend a visit for any vein issues.