Buyer Beware
Buyer Beware; Do not purchase from the company. This company will not provide you a refund for a dress I paid full price. I purchased the floral satin midi dress for $89.99. I received it on May 17, 2026. I didn’t try it on because I could see it was not going to fit. I emailed the company the same day to get authorization to return the dress for a full refund.
Here is their response.
On May 18, 2026, at 6:20 AM, velvet avenue wrote:
Hi ,
I completely understand how disappointing it is when the sizing doesn’t feel right, especially when you’ve been looking forward to wearing the dress. I’m really sorry for the trouble.
Since this was a sale item, our policy doesn’t normally allow returns. That said, we don’t want you to feel stuck. As a small brand, we’re happy to make an exception so you have a solution:
✨ We can exchange the dress for the correct size (same style) if you’d like, you’d only need to cover the $6.99 standard shipping fee.
✨ Or, if you’d rather keep the current dress, we can arrange a 15% partial refund right away.
No need to return anything — whichever option works best for you, we’ll get it taken care of quickly.
These are the best options we can offer for your case, and I hope one of them works for you. Let me know what you’d prefer, and I’ll get it taken care of quickly.
Screenshot from our website for reference:
Warmly,
Support Team
I wrote back that I was unaware it was on sale since I paid $89.99 and now it is on sale for $59.99 and showing a 30 day return policy. Here is their response.
Hi Brenda,
Thanks for reaching out. I’m sorry to hear the item wasn’t quite right.
We want to make this as smooth and stress-free as possible for you, so here are two easy options, and the best part? No need to return anything:
Select one option below:
✨Option 1- Instant 15% Refund – We’ll refund 15% of your order immediately, and you keep the item(s). You might be able to gift them to a friend, have them tailored, or even repurpose them for another look; zero hassle, just a little money back in your pocket today!
🎁Option 2 - Free Replacement – Want a better fit or try something completely different? We’ll send a new item (even a higher-value one if you like), and all you’d cover is the shipping. It’s a great way to still enjoy something beautiful from our boutique without starting over.
Let me know what feels best for you.
Warmly,
Support Team