VendulaLondon Avis 

I purchased the lovely new Baba Yaga boot shaped bag from Vendula, because it's oh so cute! I was very disappointed when it arrived on Monday and the finish wasn't as good as it usually is. I contacted Vendula support and Bon very swift to reply and efficiently sorted out a replacement for me which arrived yesterday (Thursday). It's lovely and the finish is perfect which is everything I expect in a new handbag. Many thanks to Bon and all the other Vendula support staff.

I had a problem and it was solved within 24hrs, the customer care is 5star, caring, friendly and very helpful, I will definitely be a returning customer, the bags and service are really great

I purchased a bag in August and used it while on holiday. I noticed the corner of the bag peeling and contacted Vendula through Facebook messenger . Within 24 hours the issue resolved and a new bag on it's way. The customer service team were friendly, professional and extremely efficient. Great customer service.

Responded within an hour and answered questions clearly

Always brilliant quality bags and amazing customer service! Love this brand.

Online purchase was easy to complete and very informative.
I was kept up to date throughout to recieving the items
Items better than described, with good build quality.
Would definitely use again

The handbag I ordered for my partners birthday arrived with two flaws, on contacting customer service I was informed that the bag was no longer available as it had sold out . However they offered me two options both of which were reasonable and I accept r of them. They were very fast and helpful.

Super company, great communicaton response time. Beautiful unique bags. Great sale offers. Super loyalty reward scheme.

Die Taschen sind echt schön, individuell und da glaub ich von jeder Tasche auch nicht so viele Exemplare produziert werden, ist die Wahrscheinlichkeit eher gering, dass man jemandem mit derselben Tasche begegnet. Aber die Qualität ist echt nicht gut.
Mir ist bereits nach ein paar Wochen bei meiner Tasche der Reißverschluss Zieher abgebrochen, nach etwa 1 Jahr ein Knopf und nach fast 2 Jahren ist der Umhängegürtel komplett gerissen.

Ich habe dann bei Vendula London angefragt, was man da machen kann und habe sogar eindeutige Fotos mitgeschickt.
Man hat nur 1 Jahr Garantie und da könne man leider dann nichts machen. Es wurde noch nicht einmal eine Reparatur angeboten.

Echt traurig, vor allen Dingen, weil die Taschen ja jetzt auch nicht günstig sind. "Billigtaschen" für 20 Euro halten da um Längen und auch um Jahre viel besser....

They give extremely dishonest conversation rates for different countries to purchase from them. They often charge around $100 EXTRA for a bag if you buy in USD. It is actually cheaper to purchase from boutiques in Australia as they don't rip you off like that, and they've paid shipping to boot. If you ask about it they ignore you or delete your comments. I was an avid collector for years and feel silly for giving a dishonest company so much money. BUYER BEWARE

I just love Vendula's purses and this company! I'm in the US and items are shipped quickly and usually arrive at my house within 2 weeks. Customer service is wonderful and extremely helpful and they answer emails very quickly. Thanks so much for your wonderful purses and customer service!

Oder to USA shipment eleven days!
Such an adorable product. Comments received often!

The customer service was very good,
I could not complete a transaction on their website because no postage cost was available.
I contacted them and received an automated email telling me their hours of business Mon-Friday.
(It was the weekend)
On Monday i received an email asking about the problem. Within 24hrs they gave me 2 suggestions to remedy the problem, and they worked.
They were very informative and courteous.
I live in Australia

My parcel was stolen as Evri left it in an unsafe place. Vendula offered me a replacement right away and answered within 24h. Fantastic customer services!

Excellent customer service

Servizio clienti fantastico

Ogni volta che ho avuto necessità di chiedee qualcosa o, l'ultima volta, di cambiare l'indirizzo di destinazione, il servizio mi ha risposto con sollecitudine, cortesia, ed ha sempre fatto di tutto per venirmi incontro. Consiglio a tutti Vendula, anche per gli splendidi oggetti che vendono che non sono come nelle foto, sono ancora più belli!

The customer service dept. was extremely quick in answering my question -- even though it was a holiday when I sent it, I got an answer the next day. The bag I received as a gift is a work of art -- whimsical and the workmanship is incredible. Nothing but compliments on it from friends (and strangers).

I ordered an item from Vendula London and through no fault of their own it was lost in transit. When I raised the issue the customer service were professional, helpful and quick at resolving the problem. A+ service!

Ive been purchasing items from Vendula for years now, my Wife loves their products and their overall service is fantastic

Sprachlos... Meine neue Tasche ist heute angekommen. Sie hat von London nach Bayern 3 Tage gebraucht mit FedEx und Hermes.
Wo soll ich anfangen?
Die Bag sieht in real nochmal 100x mal besser aus. Die ganzen Details waren auf der Homepage nicht wirklich erkennbar. Es handelt sich um Details mit Nieten, Silber, Plüsch und und und. Die unterschiedlichen Materialien hauen mich um. Super sauber und hochwertig gearbeitet, geliefert in einer leichten Tasche zum Schutz der gekauften Tasche. Für den ursprünglichen Preis konnte ich sie mir nicht leisten, jedoch im Sale plus 8€ Gutscheincode ging es klar. Sie wäre definitiv den Preis aber wert gewesen. Mich ärgert, dass ich diese Marke nicht schon viel früher gekannt habe.
Insgesamt würde ich 10 Sterne geben, wenn möglich.