Venga Store Avis 

I had an extremely disappointing experience with Venga Store, and I strongly advise potential customers to think twice before ordering.

In May 2025, I purchased two outfits (order #VS1368). Unfortunately, neither fitted properly, so I contacted customer service to arrange a return.

**That's when I discovered the trap.**

Despite advertising **"14 days free return"** on their website, Venga Store refused to accept either item back, claiming they were handmade and made to order and therefore non-returnable.

This was never made sufficiently clear to me before purchasing. I simply selected standard products and standard sizes from their website, without requesting any customization whatsoever.

Even worse, the quality was disappointing. Several decorative mirrors on one of the dresses were already coming off, which I immediately reported to customer service.

After multiple emails, they continued to refuse a refund, hiding behind their interpretation of EU consumer law. Their only proposed solution? A 15% discount on my next purchase!

Seriously? Why would anyone shop again with a company after such an experience?

**Advertising easy returns while refusing to accept them in practice is deeply misleading.** It feels borderline like a scam, and certainly not like the behavior of a trustworthy retailer.

I am sharing this experience to warn other customers: **do not assume you can return what you buy from Venga Store, regardless of what their advertising suggests.**

I would never order from them again.

Leider bin ich mit meiner Erfahrung mit Venga sehr enttäuscht.

Die bestellten Artikel entsprachen aus meiner Sicht nicht der Beschreibung im Onlineshop. Nach mehrfacher Kommunikation mit dem Kundenservice wurde mir schließlich gestattet, die Artikel zurückzusenden. Dies habe ich entsprechend getan.

Seitdem warte ich jedoch weiterhin auf die Erstattung eines Betrags von rund 800 €. Ich habe Venga mittlerweile zahlreiche Male kontaktiert, leider ohne eine zufriedenstellende Lösung. Zwischenzeitlich wurde mir lediglich mitgeteilt, dass ein Bikini nicht erstattet werden könne. Das akzeptiere ich – die Erstattung des übrigen Betrags steht jedoch weiterhin aus.

Besonders enttäuschend finde ich, dass ich trotz mehrfacher Kontaktaufnahme keine verlässliche Auskunft erhalte und die Zahlung über Klarna inzwischen überfällig ist.

Ich erwarte von einem Onlineshop, dass eine vereinbarte Retoure zeitnah bearbeitet und der entsprechende Betrag erstattet wird. Nach meiner bisherigen Erfahrung kann ich Venga daher leider nicht weiterempfehlen.

Ich hoffe, dass mein Fall nun zeitnah geklärt und der noch offene Betrag endlich erstattet wird.

I ADORE the festival outfits ! I wear it at festivals and my stage times. The quality and size is super and the support very friendly. The delivery was fast and everything very good. I will come back for more! 😍

Had a good experience ordering from Venga Store. My order arrived as expected and I loved the fit and style. Happy with my purchase!

Great customer service - Olivia in particular was so helpful!

Extremely annoying and slow postage. You need to allow at least 10 days for delivery. Can't believe these days an online shop takes 10 days to deliver an item. Unbelievable

I had the pleasure to use Venga Store to buy burning man clothes for this year.

Olivia responded my many emails within minutes.

I was honestly shocked to receive such attentive and efficient help.

She assisted me in sorting out the right size for me and changed colours when needed.

I cannot remember a customer service this fast and efficient !

I ended up buying even more pieces than the ones originally planned.

If I had a business I would try to steal her from Venga !! :))

One note about Venga: prices are reasonable. Especially when they include WORLDWIDE shipping.

Think for a minute the hassle of USA customs....

Thank you guys for the great work !

Acabo de descubrir Venga Store y estoy muy contenta con mi experiencia. Si buscas ropa que te haga destacar en un festival, este es definitivamente el lugar. Diseños únicos, calidad, envío todo ha ido perfecto. Seguro repito.

Ho ordinato il mio outfit per il Tomorrowland ed è arrivato in perfette condizioni e in tempo. La qualità è buona e il look era esattamente quello che cercavo.

Absolutely fantastic experience with Venga Store! The products are stylish, unique, and even better in person than I expected. You can really tell they put a lot of care into the quality and design.
What impressed me most was the excellent customer service, friendly, responsive, and genuinely helpful throughout the process. My order arrived on time, well packaged, and exactly as described.
I’m extremely happy with my purchase and will definitely be ordering again. Highly recommended to anyone looking for standout pieces and great service guys! 👏👏👏

Pedí mi outfit para Coachella y llegó en perfectas condiciones y a tiempo. La calidad es buena y el look era exactamente lo que buscaba. Repetiré el año que viene.

Buena experiencia de compra. Tienen muchos productos para festivales. El servicio al cliente el súper bueno y la compra me llegó en 7 días. Repetiría.

Good quality, true to size, arrived on time. Wore everything the whole weekend and had no issues. Would order again.

I will focus my review on the return process with Venga while also providing additional feedback for readers to consider and to have as knowledge about this company. I contacted Customer Service about starting a return. Their return location is in Spain, which is not noted on the website (as of Aug. 19, 2025). They initially offered me to keep the items at 50% due to "high shipping fees" but it was cheaper to send the items back. I sent the items back in the timeline of 14 days of receiving them. It's now been two and half weeks since I sent them and the carrier (reputable one - used USPS to ship them to Spain). The carrier has tried to deliver the package but is not able to reach anyone there. I have contacted Customer Service with little support on their end. They chose to write about an entirely different topic.

I also received my packages in several other packages with address from China. It was a bit confusing as I was not sure who was sending these packages. They use different carriers for their packages, so I had some packages arrive using a forwarded address and others not. Overall the shipping and return process is not smooth and in my opinion they should not be operating globally under such an infrastructure.

Venga Store offers a great selection of cool and unique products that you don’t find everywhere. What really stands out is their excellent customer service – I contacted them several times and always received quick, friendly, and helpful responses. You truly feel well taken care of. I can highly recommend Venga Store!

Venga Accessories made me feel like a goddess! Amazing purchase experience—would buy again!

Amazing products !!!!

Prodotti di qualità e consegna in tempo perfetto!

Great and friendly web experience! I love the designs and everything get right on time! Super recommended :)