Venmo Avis 1 069

Someone used my email to set up a vVenmo account. I followed Venmo's process for reporting it... TWICE! I never got a response from Venmo and I am still getting emails about quarterly statements even though I do NOT have a Venmo account (and never will). I have tried calling their customer service but can't get through.

Honestly -10 is the review. Dispute a transaction, they then suspend your account and tell you it will take 10 days. Spend 3 hours on the phone arguing about how poor service that is, they have no ways of escalating priority cases, would suggest never using Venmo or PayPal ever!

I have been using venmo and paypal for my business, both of them are bad but as per my exp. venmo is worse than paypal.
Both prefer customers over sellers. They are biased. Not going to use them anymore.

WORST COMPANY. I got scammed and provided all of the evidence and never got my money back so they froze my account. What is the point of allowing people to put in claims when they don't even believe the person who made the claim. They said "since I sent the money to that account" it wasn't fraud when the real definition of fraud is that you give someone money and they do not give you the product. I spent $600 to an account that a friend told me to send the money to for football tickets, and guess what? Never got the tickets. Scams happen, but I will never use venmo or recommedn venmo to anyone since they don't even vouch for their own customer. All I wanted them to do was stop the transaction and they couldn't even do that... or be any help for that matter. Even the claim response was very vague as if was automated.

Highly recommend venmo, they are next level trust worthy, customer service is beyond helpful & they are for their customers best interests. Will recommend to anyone. Thank you venmo

The app is bad, you can’t get any help, talk to anyone , they freeze your account, won’t let you transfer your $ they hold your $ . I’ve tried for months to get 7.57$

I'm so pissed! Don't trust them. I transferred 2$30 transactions on Saturday it was a direct transfer from my bank account. It's now Thursday afternoon and it has yet to post to my account. My bank shows the transactions were complete Tuesday. The last transaction was for $303 my bank shows my debit card transactions were complete. VENMO claims that they declined the transaction I was told that I will have to wait 5-7 days to get my $$ back. They slow roll your access to your funds while ther collect interest on your $$. They can't be trusted!!

Venmo froze my account before I could add a card and make a transaction. Then asked for all this verification stuff and made some kind of case out of it after I sent my selfie with my id in the picture to them. Said they’d get back to me in a few days. Google ai said they’d flag you if you open an account and immediately try to add a card and use the account to send money. Why else would I open an account? I hate Venmo I hope I never have to use it again.

If I could give them a 0 I would! After spending an hour on the phone with customer service I was told I could not create an account because my last name is Coon!!!

My account was frozen when I just gotten my card 3 months ago and didn’t have any activity for only 1month literally one month.

How are you still in business when people like me can’t access their account because I don’t have access to the phone number attached to it? It’s an old number and I’m sure someone else owns it now. And I just found apparently you can only own one account per individual, which is crazy with how I can’t even log into my account or do anything with it.

After coming here I’m not surprised and they deserve every single 1 star review that is here, they don’t care so I hope they crash and burn hard

This is by far the worst banking app anyone could ever get I opened an account and 3 days later I deposited $800 when I deposited the $800 they froze my account and told me it could not be reopened for 3 to 5 business days that is completely unacceptable and depositing money is not a Cause or should not be a cause for you to freeze my account I am completely dissatisfied with this company and I probably won't use it again I would also suggest to other people not to use it unless you want to deal with a lot of headaches and not be able to pay your bills on time

Hard to reach customer service. Useless advice. Third agent finally recommended using Paypal or bank wire transfer because they had no clue as to how to make bank verified transaction go through. Says sysem sometimes rejects transaction and does not provide reason. Cause me great incovenience. Closing this useless account.

Kept trying to send a payment to a family member and it kept denying it saying that they thought it was a scam and surely was NOT and their agents were of NO help at all.

Absolutely horrible money transfer platform to do business with. Customer support is an absolute joke. There is none available. There help line to resolve issues is so poorly designed that they should be embarrassed to call it a help line. Taking money from your transaction seems to be the only thing they have any skills with. Don't make the mistake of letting them handle your money. PS They are holding $1000.00 of my money in a transfer, and I apparently can talk to nobody except Ai (asinine intelligence) to try to get it.

App does nothing to protect its users in transactions. Completed a transaction with client. Later that night client stated the transaction wasn’t done by him and Venmo removed the funds from my account. I provided documentation with receipts from the client with purchase. Venmo says they’ll investigate and two weeks later they stated it’s out of their hands and the clients bank is investigating. It’s going on 3 months and Venmo stated they have no timeline on the return of funds. So basically any body can scam you and say it wasn’t them no matter what proof you provide. Taking no responsibility and leaving you to wait until the third party bank makes a decision.

I had Venmo for years without issue or complaint. Suddenly, my account was no longer working because my phone number needed to be verified after going through the process of verifying my phone number I got the reply that my number was not verified. My account was disabled. I spoke to customer service who originally told me I was a child on my mother‘s account and they would need to speak to my mother. I’m 58 years old and it’s my account then they told me the name on the account didn’t match my name which is absurd because in the app it has my name and my account information after a half an hour of back-and-forth they finally verified I was who I said I was and then told me there’s an issue with my Verizon wireless phone number that Venmo does not recognize it. They were no help. I asked to have an escalated. They said no ma’am we will not escalate this so then I asked to close my account, but they are unable to do that because there is a small balance in my account. But since my account is not verified, I can’t transfer that money into my checking account. Long story short I am without a usable Venmo account they have my balance and nobody in customer service would help me… Do not use this app. There’s definitely something fraudulent going on here!!!!

Horrible customer service. Not possible to talk to someone in person to resolve an issue. I transferred some money from my bank to my venmo account, after 5 days the money still isn't there, and their stupid chat bot is useless, etc. Also, why do they hold on to the money so long? I also couldn't pay someone with Venmo recently directly from my connected account, so I transferred it to Venmo, and now they're not making the money available. Something is wrong with them lately - never had issues until now. Venmo is part of PayPal, so that probably explains it, because PayPal is also a nightmare if you try to reach someone.

Venmo’s "Purchase Protection" is a deceptive marketing gimmick
​Venmo is currently operating in bad faith by collecting fees for "Purchase Protection" and then summarily denying claims that fall squarely within their written policies.
​I paid for a commercial transaction using the "Purchase" toggle for a digital item. The "seller" immediately blocked me, resulting in a total failure of delivery. Despite providing timestamped forensic proof that the merchant terminated the contract, Venmo denied the claim (Case #VM-R-DTI-619191752) stating it was "not covered."
​Furthermore, they have refused to provide the documentation or specific criteria used to reach this decision, effectively stonewalling the appeal process. If you pay the extra fee for protection, you are paying for a ghost service. They take the fee and ignore the fraud.
​I have been forced to escalate this to the CFPB to get a response. Avoid using Venmo for any transaction where you expect the company to honor its own terms of service.

Venmo customer service: the worse experience, no human to talk , just a machine repeating, the same, sending the customer to the help app, the help app dont have the answers. Its a mess you get frustrated. Do not use this piece of service!!