Vent-Axia Avis 

Bought the Vent Axia Svara Extractor Fan on Apr 2024.
4 months later, their App is broken due to an Android update.

Speaking to Customer Support, they said they're working on a fix for the app and should be resolved in 7 days.

3 weeks later, contacted them again as issue persists. Spoke to manager that basically said, we hope it will be fixed soon but we don't have a time for it. Our product team can't give us that information.

So basically, just sit and wait. I know you can't use our product, but just sit and wait and I hope that the update will be released soon.

Requested some compensation, credit back, etc. to which they said they don't offer these kind of things.

Beware of this company, spend your money elswhere.

Installed a VA100XT less than 4 years ago, which is used no more than once a day, about 3 years in the timer failed then recently the motor started to fail and gave up.
I have had other extractor brands that have lasted 15 years so I contacted Vent Axia customer services in the hope of perhaps a discount on a replacement as the unit had failed in less than 4 years.
The attitude of the representative could not have been more unsympathetic. Her attitude was basically I had done well to have nearly 4 years use out of the extractor as they only have a 2 year warranty!
These units are not cheap and it is disappointing that the company attitude is that if you get more than the warranted 2 year out of it you are doing well !

Terrible products that reliably last 2-5 years and then need replacing. I have vent axia units in 4 new build properties and 30-50% of units in each property have had to be replaced in 2 years to 5 years. 50% of bigger heat exchange units lasted 8 years before the motors died… the parts are more expensive than replacing the unit. It’s a great business model - build products that will reliably fail just outside of warranty so that consumers keep buying those products. I would not buy another vent axia product but I’ll buy their shares if they’re going. Rubbish brand, poor quality - shame on you!

What can say only brilliant 10/10 works does the job more than keeps the humidity down & under control was around 80% now running this vent-axia at 50% its down to around 48% humidity & we do not even know the fan is running you can control it from your phone its so easy worth every penny quality thank you vent-axia 😀

New build with their stupid air system thingy installed.
Only seems to shift hot air around the flat, useless.
What is the point of a system that pumps in the air from outside? So in the summer it blows hot air inside and winter cold air (fighting the central heating so not efficient in any way shape or form).
Even the heating engineer who came to show me how it works said it's a farce and to turn it off.
Switched off and dumped!

My flat has installed a Vent-Axia clean air system by the builder. After bathing, the humidity inside the toilet takes a long time to go away even if the boost button is turned on. An operative from I-Mex came to inspect and told me the device needed an engineer from Vent-Axia to come to check because the air hole could not hold even a very thin toilet paper. I-Mex told me they had asked Vent-Axia a number of time to call me to book an appointment. A week has passed but I am still waiting for Vent-Axia to call me.

Absolutely useless and unfit for purpose. The reason they are so quiet is because they are underpowered. Doesn't even open the vents on the exterior wall. I have to buy another one now, so it's cost twice as much. AVOID THIS JUNK

I live in a retirement apartment and a Vent-Axia ventilation system was installed when it was built in 2016.
I have had it faithfully serviced every year by them and the cost is expensive.
Last summer it started making a loud noise and it appears that the motor isn’t working correctly.
This was a very difficult time for this to happen as my husband began treatment for throat cancer and everything was put on hold, including arranging repair to the ventilation system.
The house manager at our development was making enquiries for me at the time and I was told it would cost £250 to have a new motor installed. That is a lot of money for a pensioner, considering the yearly service costs just a few pence short of £60! I was told that if this had happened a year or so before, Vent-Axia wouldn’t have charged as it would have been covered in the service charge.
So after agreeing to having a replacement back in October, we are still waiting.
I try to open windows to let in fresh air but it is difficult when the temperature drops.
My husband continues to have breathing difficulties, especially at night, and having no ventilation, which greatly reduces the dust particles in the air, his problems are exacerbated. I rang Vent-Axia in December and asked for help in getting the motor replaced as soon as possible, explaining about my husband’s health.
I was told bluntly that everybody has their own story! If I wasn’t so desperate to have it repaired, I would have told them what they could have done with their motor.
My house manager has been contacting them but with no response.
They want to come to do a service on the development in March. My guess is that they will wait till then.
So £60 spent last year and at least 6 months without it working. Now they want £250.
Awful after sales care and customer services.

I had invested years ago with vent axia extractor fan thinking I was paying for quality. To be honest thought the extractor fan to be excellent but the customer service since, has left a very bad taste in the mouth.!!
I unfortunately had a fire nextdoor which affected the fan so I ordered another 12inch extractor only to find that it should have been a 9inch...so on returning the 12inch and ordering a 9" vent axia I have been presented with a "restocking charge" of over £350 for them to take the 12inch back.!!!
NEVER GOING TO BUY FROM THAT COMPANY AGAIN........
BEWARE OF THIS SCAM.

Avoid Vent-Axia MHVR units as in my experience fans require regular replacment and take months to arrive (I'm still waiting).

Customer service after sales was amazing.. i had to find replacement for the faulty sensors in my unit and Rizzy the customer service advisor went many miles extra to make sure my issue was taken care of. Her quick response to emails, immediate clarity of the issue at hand really was excellent. All in all it took several weeks to resolve my problems, but she stayed in regular contact. I really would like to thank her for all the effort!

Vent Axia Svara fan had a faulty blade after 18 months. I called Vent Axia on Thursday 29th June, gave details to Rizzy on their customer service team. She arranged a warranty claim. I received a new fan this morning, Saturday 1st July. Impressive service from Vent Axia & Rizzy, thanks.

5 year warranty on some extract fans.
I'd purchased and installed a Svara extract fan 2.5 years ago from an ebay seller. It had been working great but recently failed. ( Circuit board fault. ) The ebay seller was long gone but I checked directly with Vent Axia, and they confirmed the 5 year warranty was valid. A few emails back and forth and they sent a replacement. Superb customer service, big shout out to Rizzy in their sales department.

I purchased a fan and paid for it to be installed by an electrician on a house with a full re-wire. The electrician found when the switch live was connected, it would short the circuit. He left it installed but explained that it's faulty. I contacted the seller, who said I'd need to have it un-installed, sent back to them, refunded and a new one sent out and re-installed. The cost of the two electrician's visits would be more than the cost of the fan.

So I contacted Vent-Axia who said go back to the supplier.

Both the supplier and manufacturer were really unhelpful.

Lead times a joke...take your monies 5months ago and still waiting on second fan unit!

My silent fan failed during guarantee but I did not contact them for a few years after!
I was daft, but when I explained they sent me a new fan.
Excellent customer care.

Fantastic customer service from Vent - Axia - Customer services replaced my 2.5yr old Svara fan which had failed - with a couple of emails & proof of purchase supplied with no fuss- thanks V-A

Installed their unit less than a year ago. At first, it's fine but it started to have loud noise several months after installation. We asked them for support as it is still under warranty but they need to charge £120 for a visit.

Bad product and service. Avoid this company at all cost!

I've installed a number of vent axia mhvr's, all without issue. When the one in my property developed a fault, I emailed technical help, and to my surprise despite being a Sunday evening I got a response from Anthony, he suggested a few things to try. These didn't rectify the issue so he arranged a site visit. He turned up at the arranged appointment and promptly fixed the issue, all under warranty. Very impressive customer service, gives me confidence in recommending and installing these products in the future.

No customer service whatsoever. My heat recovery ventilation system needed a service which V-A claim to offer, but no response to repeated calls & emails.

Their single room heat recovery fan is too noisy to leave running in an en suite which makes it pointless.