Super article exactement comme sur les photos du site ! 👌🏼 Commande reçue après 1 mois à cause du covid, alors ceux qui ne l’ont toujours pas reçu ne vous inquiétez pas ça va arriver 😊
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Je suis très heureuse de mon premier achat avec Verge Girl. Cependant j'ai du payer des frais de douanes à une hauteur de 20 pounds. C'est assez décevant car les habits sont déjà assez chers comme ça... Voir plus
J’ai fais 4 commandes elles sont toutes arrivées, les articles étaient parfait, taille bien, matière douce vraiment très beau. Certaine commande 1 mois normal avec le virus et une autre 10 jours à peu... Voir plus
J’ai passer une commande qui est en cours de livraison, un certain « Digits Pro » m’a demandé de payer 1€ de frais de livraison spécifiant que tant que cela n’était pas payé le colis n’arriverait pas.... Voir plus
3,9
Bien
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
J’ai commandé un article il a une…
J’ai commandé un article il a une presque 10 jours . Aucune nouvelle de celui ci depuis …
13 mai 2025
Avis spontané
Réponse de VRG GRL
Hi Laly, thanks so much for leaving a review and for your patience! Sorry for the delay in receiving your order. Please note that shipments to Europe typically take between 5–12 business days. We've reached out to you via email with an update — fingers crossed your order arrives very soon! I can see it’s on its way to you and still within the expected delivery window. Thanks again for your understanding xx
Maladroit...
Verge attaché à girl, en français ça me fait pas rêver comme nom de marque.. 😬
4 février 2021
Avis spontané
commande faite avant les fêtes de Noel…
commande faite avant les fêtes de Noel et toujours rien reçu alors que le suivi marque livré. Personne ne trouve le colis et je n'ai rien. C'est une honte ...
A FUIR.....
18 janvier 2021
Avis spontané
Réponse de VRG GRL
Hey Eveu,
We are very sorry to hear that you have not received your order. Our customer service team will be able to assist with this via email. Sadly we are unable to locate an order in our system from your name, however please feel free to contact us at info@vergegirl.com with your order number and our team will be able to assist you.
We apologise for any inconvenience caused and appreciate your patience.
Thanks X
Ça va faire 1mois que j’ai commandé et…
Ça va faire 1mois que j’ai commandé et je n’ai aucune nouvelles de mon colis, j’envois des mails mais on me répond la même chose tout le temps!
15 janvier 2021
Avis spontané
Réponse de VRG GRL
Hey Sacha,
We are very sorry to hear that you have not received your order. Our customer service team will be able to assist with this via email. Sadly we are unable to locate an order in our system from your name, however please feel free to contact us at info@vergegirl.com with your order number and our team will be able to assist you.
We apologise for any inconvenience caused and appreciate your patience.
Thanks X
Verge girl, marque originale et mignonne
Marque originale et mignonne pour un prix correct. Jamais de problèmes ou de retard de livraison à part ces derniers mois à cause du covid (ce qui est excusable puisque le magasin est basé en Australie).
23 juillet 2020
Avis spontané
Bientôt 4 mois et toujours pas de colis ...
J’ai commandé fin mars et mon colis a été expédié le 2 avril 2020... depuis toujours rien ! J’ai envoyé des dizaines de mails, ils répondent toujours la même chose (copier-Coller) et ne veulent pas me rembourser ! Alors que dans leur e-mail ils disent que ça peu prendre Entre 60 et 90 jours, bah ça fait bientôt 4 mois !!!!
Ce n’est pas la peine de répondre à mon commentaire en disant que vous êtes désolé et me sortir votre blabla concernant la pandémie !
réponse à votre commentaire : je n’ai jamais été indemnisé !!!! J’ai juste reçu un code promo pour une éventuelle prochaine commande mais en aucun cas un remboursement !
14 juillet 2020
Avis spontané
Réponse de VRG GRL
Hey Natacha,
I have had a look into this and can see that our customer service team escalated your concerns with our manager and compensated you for this order on June 25th and when you receive your parcel you are welcome to keep the goods.
The postal services are working around the clock to move all parcels as quickly and safely as possible. You will receive your parcel soon.
If you have any further concerns, please email us at info@vergegirl.com.
Thanks a million X
Escroquerie bien organisée
Une vraie arnaque, articles commandés début mars par ma fille (270 € d'achats) et toujours aucune nouvelle si ce n'est que le transport devait être effectué par bateau... Quatre mois pour arriver en Europe à partir de l'Australie, c'est un peu long, vous ne trouvez pas ?? J'ai un conseil pour les responsables de cette firme : ne m'envoyez pas un message pro formaté, agissez et vite parce que je n'abandonnerai pas !
4 juillet 2020
Avis spontané
Réponse de VRG GRL
Hey Lisa,
I am very sorry to hear that you are waiting to receive your order. We have had a look into this, however unfortunately we are unable to locate any emails under your name. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. For further information please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates. We have had this information on our website for the duration of the delays. When Australia Post were informed about the delays, they contacted us and we provided this information on our website to inform our customers. The postal services have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers).
The postal services are working around the clock to move all parcels as quickly and safely as possible. You will receive your parcel soon.
If you would like any further assistance, please email us at info@vergegirl.com and we can assist further.
We apologise for any inconvenience caused and thank you for your patience during this time.
Thanks a million X
honteux
honteux , les prix ne sont pas donnés , je n'ai toujours rien reçus depuis avril le virus à bon dos!
28 juin 2020
Avis spontané
Réponse de VRG GRL
Hey Noemie,
I am very sorry to hear that you are waiting to receive your order. I have had a look into this and can see that your parcel is currently in transit and is due to be delivered soon. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. For further information please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international.
Australia Post have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers).
We completely understand that these delays are frustrating, however sadly this is something which is beyond our control. The postal services are working around the clock to move all parcels as quickly and safely as possible. You will receive your parcel soon.
If you would like any further assistance with tracking, please email us at info@vergegirl.com and we can assist you further.
We appreciate your patience and support during this time and thank you for your understanding. We hope you are safe and well!
Thanks a million X
A fuir absolument
A fuir absolument! J’ai commandé des articles chez eux le 17 avril et depuis je n’ai pas eu de nouvelle concernant ma commande.
Si vous ne voulez pas gaspiller votre argent inutilement passez votre chemin.
Leur service client est inutile, ils ne vous remboursent pas et se contentent juste de faire un copier coller du même mail à chaque fois que vous leur poser une question.
22 juin 2020
Avis spontané
Réponse de VRG GRL
Hey Deborah,
I am very sorry to hear that you are waiting to receive your order. I have had a look into this and can see that your parcel is currently in transit and is due to be delivered soon. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. For further information please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international.
Australia Post have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers).
We completely understand that these delays are frustrating, however sadly this is something which is beyond our control. The postal services are working around the clock to move all parcels as quickly and safely as possible. You will receive your parcel soon.
If you would like any further assistance with tracking, please email us at info@vergegirl.com and we can assist you further.
We appreciate your patience and support during this time and thank you for your understanding. We hope you are safe and well!
Thanks a million X
N'achetez pas sur ce site depuis…
N'achetez pas sur ce site depuis l'Europe. C'est scandaleux aujourd'hui cela fait 2 mois que j'ai commandé ma commande et elle n'est toujours pas arrivée. Sur le tracking elle n'est même pas encore partie de l'Australie. Le service client répond une réponse automatique à chaque réponse et ne rembourse pas le produit non reçu. Le pire c'est qu'en regardant les avis j'ai vu que beaucoup de gens était dans le même cas et le site répond un message automatique à tout le monde!! c'est honteux pour moi ce site n'est pas fiable. J'ai commander plusieurs colis à l'étranger depuis le COVID-19 et j'ai reçu des colis bien avant que j'ai commandé sur verge girl. Donc pour moi ce n'est pas un problème avec australia post mais c'est eux le probleme surtout que les articles sont excessivement cher sur ce site. Honte à vous!
22 juin 2020
Avis spontané
Réponse de VRG GRL
Hey Nelwenn,
I am very sorry to hear that you are waiting to receive your order. I have had a look into this and can see that your parcel is currently in transit and is due to be delivered soon. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. For further information please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international.
Australia Post have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers).
We completely understand that these delays are frustrating, however sadly this is something which is beyond our control. The postal services are working around the clock to move all parcels as quickly and safely as possible. You will receive your parcel soon.
If you would like any further assistance with tracking, please email us at info@vergegirl.com and we can assist you further.
We appreciate your patience and support during this time and thank you for your understanding. We hope you are safe and well!
Thanks a million X
J’ai commandé sur ce site il y a un…
J’ai commandé sur ce site il y a un moment, j’ai reçu un mail avec mon numéro de commande, mais qui est apparemment introuvable dans les registres de la poste australienne
19 juin 2020
Avis spontané
Réponse de VRG GRL
Hey there,
We are very sorry to hear this. Please email us at info@vergegirl.com and we can assist you with tracking. We will keep an eye out for your email.
Thanks a million X
Ce site est vraiment honteux!!
Ce site est vraiment honteux!!! J’ai commandé il y’a 2 mois je n’ai toujours pas reçu ma commande ni même de nouvelle où est-ce qu’elle se trouve.
18 juin 2020
Avis spontané
Réponse de VRG GRL
Hey Lea,
I am very sorry to hear that you are waiting to receive your order. I have had a look into this for you and can see that your order has been dispatched from our warehouse and is currently in transit to you. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. For further information please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international.
Australia Post have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers).
We completely understand that these delays are frustrating, however sadly this is something which is beyond our control. The postal services are working around the clock to move all parcels as quickly and safely as possible. You will receive your parcel soon.
If you would like any further assistance with tracking, please email us at info@vergegirl.com and we can assist you further.
We appreciate your patience and support during this time and thank you for your understanding. We hope you are safe and well!
Thanks a million X
Bien
Super article exactement comme sur les photos du site ! 👌🏼
Commande reçue après 1 mois à cause du covid, alors ceux qui ne l’ont toujours pas reçu ne vous inquiétez pas ça va arriver 😊
16 juin 2020
Avis spontané
4 commandes parfaites
J’ai fais 4 commandes elles sont toutes arrivées, les articles étaient parfait, taille bien, matière douce vraiment très beau. Certaine commande 1 mois normal avec le virus et une autre 10 jours à peu près!
6 juin 2020
Avis spontané
J’ai commandé le 8 Avril
J’ai commandé le 8 Avril, ma commande n’est tjrs pas arrivé. J’ai envoyé plusieurs mails car mon colis ne bouge plus depuis le 4 Mai et à chaque fois la réponse est automatique. 0 gestes, 0 recherches, rien. Je ne commanderai plus dessus. J’ai plusieurs amis qui ont reçu leurs colis commandé à peu près aux même dates que moi avec le même mode de livraison alors ce n’est pas normal...
6 juin 2020
Avis spontané
Réponse de VRG GRL
Hey Anna,
I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.
We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.
We really appreciate your support during this uncertain time. If you have any further questions, please feel free to email our customer service team at info@vergegirl.com. We hope you are safe and well!
We apologise for any inconvenience caused by these delays. Thank you for your patience.
Thanks a million X
2 mois et toujours rien, service client 0
J’ai commandé le 7 avril nous sommes en juin et je n’ai pas reçu ma commande, en plus de ne toujours pas savoir où elle se trouve. Apparemment toujours pas partie d’Australie ? Je n’ai pas eu ce problèmes avec d’autres marques malgré le covid. Le service client me répond des messages automatiques et refuse tout remboursement et moi je vais recevoir mes robes d’été cet hiver. Aucun geste commercial proposé... Une première commande qui sera la dernière.
31 mai 2020
Avis spontané
Réponse de VRG GRL
Hey Julie,
I am very sorry to hear that you are waiting to receive your order. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. For further information please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international or contact your local postal service.
Australia Post have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers). The Australia Post tracking service provides you with the most accurate updates and advises you of any delays while your parcel is in transit.
You may notice that your tracking has not updated since leaving Australia, however this is not an error as your tracking will not update again until your parcel has arrived into the destination country and has been scanned by your local carrier. When your tracking has updated to show that it has arrived into your country, you will be able to use the same tracking number that was emailed to you when your order was dispatched from our warehouse to track your parcel on your local carrier’s tracking website.
We completely understand that these delays are frustrating, however sadly this is something which is beyond our control. The postal services are working around the clock to move all parcels as quickly and safely as possible. If you have any further questions, please do not hesitate to email us at info@vergegirl.com.
We appreciate your patience and support during this time and thank you for your understanding.
Thanks a million X
Déception et impatience
Je suis assez déçue... Commande passée le 12 mai avec la livraison express donc payée 20€ et toujours aucune nouvelle... Message envoyé à la compagnie de transport qui ne donne aucune nouvelle même après 72h.
Décevant pour une première commande.
29 mai 2020
Avis spontané
Réponse de VRG GRL
Hey Jade,
I am very sorry to hear that you are waiting to receive your order. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. For further information please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international or contact your local postal service.
Australia Post have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers). The Australia Post tracking service provides you with the most accurate updates and advises you of any delays while your parcel is in transit.
You may notice that your tracking has not updated since leaving Australia, however this is not an error as your tracking will not update again until your parcel has arrived into the destination country and has been scanned by your local carrier. When your tracking has updated to show that it has arrived into your country, you will be able to use the same tracking number that was emailed to you when your order was dispatched from our warehouse to track your parcel on your local carrier’s tracking website.
We completely understand that these delays are frustrating, however sadly this is something which is beyond our control. The postal services are working around the clock to move all parcels as quickly and safely as possible. If you have any further questions, please do not hesitate to email us at info@vergegirl.com.
We appreciate your patience and support during this time and thank you for your understanding.
Thanks a million X
TOP!
TOP!
Hello, j'ai passé commande sur Verge Girl et je suis ravie, je ne peux que recommander ce site à toute les filles qui hésitent encore de sauter le pas!
29 mai 2020
Avis spontané
Déçu..
Cela fait maintenant 4semaines que j’ai commander un article et d’après le suivi celui-ci n’es toujours pas partie d’Australie.
Apparement ma commande est partie le 27 avril, aujourd’hui nous somme le 22 mai et elle est toujours en Australie, sont pays de départ..
Je suis vraiment déçu !
22 mai 2020
Avis spontané
Réponse de VRG GRL
Hi Emma,
I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.
We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.
We really appreciate your support during this uncertain time. Please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience caused by these delays. Thank you for your patience.
Thanks a million X
J’ai commandé sur verge girl le 10…
J’ai commandé sur verge girl le 10 avril 2020 et nous sommes le 18 mai je n’ai pas de nouvelle de ma commande.
18 mai 2020
Avis spontané
Réponse de VRG GRL
Hey Juliette,
I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.
We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.
We really appreciate your support during this uncertain time. Please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience caused by these delays. Thank you for your patience.
Thanks a million X
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.