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We are a professional team with the years of experience required to guide you towards the right glazing solution for your specific project, using an in-house design team to turn around projects efficiently and meet even the most challenging of deadlines. Our products are manufactured to exactly meet the unique requirements of your project and our experienced, professional and friendly installations teams do the rest. Objectives are simple; taking all of the stress out of your project and ensuring a professional service with amazing results, offering an end-to-end service, endeavouring to work with you collaboratively on projects from enquiry to the final installation to ensure your vision is fully realised.
Royaume-Uni
3,3
4 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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These guys transformed our extension, from the moment we initially spoke with Ollie through to the installation with Mario the entire service was 5 star. Thoroughly recommend them for any of your glazing needs. Great team!!
Avoid at all costs.
A close family member has had endless problems with this company from the very beginning. The windows have leaked, there are ongoing draughts, and there were clear fitting issues from installation.
Customer service has been extremely poor. Over the last three years, the company has made repeated visits claiming to fix the problems, yet they have consistently failed to resolve them.
The staff have been unprofessional—often arriving late in the day, appearing tired, and giving the impression they don’t want to be there. On several occasions, they mentioned travelling around four hours to reach the site, which seemed to make them keen to rush the job and leave as quickly as possible.
Overall, the experience has been frustrating and disappointing from start to finish. I would strongly recommend avoiding this company
Réponse : Veritas Glazing Solutions
Hi Victoria,
Thank you for taking the time to share this. We’re sorry to hear your family member feels disappointed; that’s not the experience we aim to deliver.
As the review is written on behalf of someone else, we’re currently unable to verify the project or review the full service history from the details provided here.
We take any report of leaks, draughts, or fitting concerns seriously, and we’d like the customer (or someone authorised on the order) to contact us directly so we can investigate properly.
Please email enquiries@veritas-gs.com with the name on the order, the installation address/postcode, any reference number, and any photos/videos of the issues.
Kind regards,
VGS
Avoid at all costs – We had an absolute nightmare with this company. We ordered several windows and doors from them for a Grade 1 Manor House . One door arrived with a bad blemish to the powder coat finish and it was taken back by them to be re painted only for them to spray paint over the blemish rather than powder coat it.
Another door had the deposit of 40% paid a year ago on a fixed price deal , they lost our builders template, delayed installation repeatedly despite being chased at least 15 times and then two weeks before installation demanded a 40% uplift in the pre agreed cost or they wouldn’t install the door we had waited a year for
Cowboy traders does not adequately describe this outfit.
Réponse : Veritas Glazing Solutions
Thank you for your review.
We did fail miserably with your curved door. The door with the blemish was remade.
Fortunately, while we experienced delays due varying factors, we did manage to finish your project.
The delays were caused by acute curves and special steels had to be sourced to create these which took considerable time and increased costs.
However, despite your dissatisfaction, your project is finished to the highest standard.
If you let us know your bank details, we will refund you the difference in the uplift in cost.
(We noticed your review on Google under a different name; Could you please confirm you are the same person?)
We had Heritage swing doors with fixed side panels installed in March.
The quality of the product is excellent and the team that installed them were efficient and professional. They explained the process and 'fixed' a few builder problems which remain undetected to the builder!
Particular credit to Mark Stevens (sales guy) who was excellent, attentive and provided advice (way beyond the call of duty) throughout the process.
We would recommend them to any one wishing for Krittal copy doors at a great price.
Réponse : Veritas Glazing Solutions
Thank you for your feedback David. We will let the team know
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