Excellent customer service from Dean who I have been dealing with for some years. Important to me as a female that I don’t feel patronised when buying a four by four - I tell Dean exactly my requir... Voir plus
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Établissement
Changer d'établissementMead Avenue, BMW, Houndstone Business Park, BA22 8RT Yeovil, Somerset, GB
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Made to feel very welcome - friendly staff and pleasant atmosphere with drinks and good toilet facilities. Discussion of price and part exchange value done professionally and without upsetting my feel... Voir plus
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Once we found the car we would like, contacting Vertu was easy and arranging an appointment even easier. We were greeted by friendly staff who offered refreshments. While viewing the car the in-depth... Voir plus
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I recently purchased a new vehicle from Veru BMW Yeovil, and their attention to detail was second to none. Everything from my initial enquiry to handover went smoothly. I would like to give a special... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - BMW Yeovil
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Mead Avenue, BMW, Houndstone Business Park, BA22 8RT, Yeovil, Somerset, Royaume-Uni
- 0330 012 2176
4,5
Excellent
71 avis
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A répondu à 96 % de ses avis négatifs
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Great service
At last a garage with great customer service and the willingness to sell you a car properly and efficiently. Main contact was Jodie who was fantastic from the initial enquiry. Thanks again.
15 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Hi there,
Thank you for the great review. Fantastic to hear you received such efficient, genuine customer service, and that Jodie was fantastic right from your initial enquiry. Really appreciate you taking the time to share your experience.
Kind regards,
Kerry
From the second I first made contact
From the second I first made contact, up until I picked up my new car yesterday, Jodie Price was first class throughout. Friendly, very responsive and helpful. I could not have asked for more. Thank you
14 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Hi there,
Thank you for the fantastic review. It’s wonderful to hear Jodie was first class from your very first contact right through to collection — friendly, responsive, and incredibly helpful throughout.
She’ll be delighted with your feedback, and it’s great to know the whole experience felt so smooth for you.
Kind regards,
Kerry
I have spent some considerable time…
I have spent some considerable time searching for the right BMW model for me. Consequently I have had contact with quite a few sales staff throughout the UK and I can state quite categorically that the service and professionalism demonstrated by the staff at Vertu BMW Yeovil was without doubt outstanding! In particular Jodie who was not only our initial point of contact but the company representative who looked after us on our visit to test drive a vehicle. Yes I know it's a sales persons job to sell and therefore be "nice to people" but Jodie's genuine desire to provide a first rate service with such a pleasant demeanor was above and beyond. Unfortunately we didn't conclude our business with a sale but I have absolutely no hesitation in recommending this company and I have no doubt we will next time. Thank you Jodie.
4 avril 2026
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Réponse de Vertu Motors - BMW Yeovil
Good afternoon Alan,
Thank you for taking the time to share such a thoughtful review. It’s great to hear how positive your experience was with the team at BMW Yeovil, and especially with Jodie. We really appreciate you recognising her professionalism, approachability and genuine commitment to providing a first-class experience, both during your initial contact and your visit for the test drive.
Your recommendation means a great deal and we’d be delighted to welcome you back when the time is right.
Kind regards,
Dean
From start to finish great experience…
From start to finish great experience we were kept up to date at all stages Ellie price who looked after us was brilliant thanks Ellie
23 mars 2026
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Réponse de Vertu Motors - BMW Yeovil
Thank you for sharing your feedback. I’m delighted to hear that you had a great experience from start to finish and were kept fully updated at every stage. It’s wonderful to know that Ellie looked after you so well — she’ll be thrilled to receive your kind words.
Kind regards,
Matthew
Superb customer service thank you Ellie
Superb customer service, better than any other car manufacturer we have experienced and that includes buying £80k Jaguars and Lexus. Ellie who was looking after us was polite, knowledgeable, efficient and friendly and her explanations and handover of the vehicle were outstanding. There was a slight issue with the valeting and area of paintwork on the car which is being immediately addressed. Honestly Ellie is a credit to Vertu and we see a very bright future for her so Thankyou again
21 mars 2026
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Réponse de Vertu Motors - BMW Yeovil
Hi Sally,
Thank you so much for your exceptional 5‑star review. We’re absolutely delighted to hear that you received superb customer service at BMW Yeovil — especially knowing you’ve experienced many premium manufacturers in the past. It means a great deal to us that we were able to exceed those experiences.
Ellie will be thrilled to read your kind words. Her polite, knowledgeable, efficient and friendly approach is something we value enormously, and it’s wonderful to hear that her explanations and handover stood out as outstanding. She truly is a credit to Vertu, and your feedback reflects exactly the dedication and professionalism she brings to her role.
Thank you again for taking the time to share such thoughtful feedback. We wish you many happy miles in your new BMW, and we look forward to welcoming you again in the future.
Kind regards,
Liza.
Great customer service all around
Great customer service all around. They all take very good care of you with courtesy and professionalism.
12 mars 2026
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Réponse de Vertu Motors - BMW Yeovil
Hi Mr. Henning,
Thank you very much for your wonderful 5‑star review. We’re delighted to hear that you received great customer service throughout your visit and that our team looked after you with courtesy and professionalism. Providing an exceptional experience for our customers is always our top priority, so your feedback means a great deal to us.
We truly appreciate you taking the time to share your comments and hope to welcome you back again in the future.
Kind regards,
Liza
From the moment of stepping into the…
From the moment of stepping into the showroom I was made to feel welcome from Lisa.The service given by the colleagues was outstanding. Highly recommend vertu BMW Yeovil.
Jamie Cox is an absolute asset to the team.
3 mars 2026
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Réponse de Vertu Motors - BMW Yeovil
Hi Nick,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you felt so welcome from the moment you stepped into the showroom, and it’s wonderful to know that Lisa and the rest of the team provided outstanding service throughout your visit.
We’re also thrilled to hear your kind words about Jamie — he will be so pleased to know he made such a positive impression. Your recommendation of Vertu BMW Yeovil means a great deal to us.
Thank you for taking the time to share your experience.
Kind regards,
Liza
Friendly and approachable staff
Friendly and approachable staff who were able to answer my questions
7 mars 2026
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Réponse de Vertu Motors - BMW Yeovil
Thank you for your feedback. We’re pleased to hear you found the team friendly, approachable, and able to answer all your questions. It’s great to know you felt well supported throughout your visit.
Many thanks,
Chloe
Great experience
I recently purchased a car from BMW in Yeovil and had a fantastic experience from start to finish. Jamie looked after me throughout the process and was professional, and genuinely helpful.
There was no pressure at any point, just clear communication, honest advice, and great customer service.
I’m absolutely delighted with the car and wouldn’t hesitate to recommend Vertu BMW Yeovil.
26 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Thank you for your fantastic review. We’re delighted to hear you had such a positive experience with BMW Yeovil. It’s great to know Jamie looked after you so well, offering clear communication, honest advice, and genuinely helpful support throughout.
We’re thrilled that you’re delighted with your new car and truly appreciate your recommendation.
Kind regards, Keith
Jodie was delightful and helpful…
Jodie was delightful and helpful throughout the process which was slightly more convoluted than normal. The finance people eventually put together a deal we were satisfied with and we are very pleased with the new car.
20 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Good afternoon Mr Collin,
Thank you for taking the time to leave your review. I’m really pleased to hear that Jodie was so helpful and delightful throughout what sounds like a slightly more complex process than usual. It’s great to know the finance team were able to work with you to reach a deal you were happy with, and that you’re pleased with your new car.
If there’s anything you need at any point, we’re always here to help.
Kind regards,
Dean
Tried to view a car that’s been in the…
Tried to view a car that’s been on the website for weeks, when I’ve rang up to Purchase the car have been told it’s sold and they just haven’t removed it off the website. Slightly disappointing after looking at the car for a while and doing the research just to find out it’s not even in stock and it’s just not been removed from the bmw website.
16 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Dear Mr Morris,
Thank you for taking the time to leave your feedback.
We remove our used cars from sale on the day they are sold. This is a manual process that relies on a system feed updating our website. As a result, there can occasionally be a short delay, meaning a vehicle may remain advertised for several hours after it has been sold. However, this should not extend beyond that timeframe. If you are able to provide details of the specific vehicle, I would be happy to look into your example.
Due to the way we price and prepare our used vehicles, it is not unusual for them to sell quickly. On average, a used car remains in stock for around 30 days.
Both the BMW and Vertu websites offer the option to reserve a vehicle for 48 hours for £99. This reservation is fully refundable if you decide not to proceed, giving you time to complete your research without the risk of losing the car.
As we had not been contacted prior to the vehicle being sold, we unfortunately had no opportunity to assist with your purchase. Even if you had made contact, until a deposit is placed to secure a vehicle, it remains available for online reservation and visible nationally.
I do appreciate how frustrating this situation must be. In future, if you identify a vehicle of interest, I encourage you to contact us directly so we can assist with any questions or arrange a reservation while you complete your research.
Andy Laird
Head of Business
Vertu BMW Yeovil were great in…
Vertu BMW Yeovil were great in part-exchanging my BMW. All very easy and quick. Special mention to Jamie who was great.
11 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Thank you for your feedback. I’m really pleased to hear that Vertu BMW Yeovil made your part‑exchange so quick and easy. A special thanks for mentioning Jamie — it’s great to know he looked after you so well.
Kind regards,
Keith
Vertu are Brilliant
Jodie was amazing. Really new here stuff, she took her time to explain everything to me and helped me pick the best car for me. When the car came Vertu took the time to double check everything was ready for me, to ensure that the car was everything I wanted.
2 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Thank you for sharing such a lovely review. It’s fantastic to hear how well Jodie supported you throughout the process. Her knowledge, patience, and willingness to take the time to explain everything clearly clearly shine through in your comments. Choosing the right car is a big decision, and it’s great to know she helped you find the perfect fit.
It’s also wonderful that the team at Vertu ensured everything was thoroughly checked and prepared before handover, giving you complete confidence when collecting your new car.
Kind regards,
Matthew.
Great service very helpful
Great service very helpful
Nothings too much trouble,explained everything. Highly recommend.
31 janvier 2026
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Good morning Michelle. Thank you for sharing this lovely feedback. We’re really pleased to hear that you found our service helpful and that everything was explained clearly. It’s great to know that nothing felt like too much trouble — that’s exactly the experience we aim to provide for every customer.
We truly appreciate your recommendation and your kind words.
Kind regards,
Dean
Great support and communication…
Great support and communication throughout the process, clear, simple, no pressure or stress. A very pleasurable experience.
23 janvier 2026
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Good morning Bev. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Very helpful from the first enquiry up…
Very helpful from the first enquiry up until we took the keys for our new car
23 décembre 2025
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Good morning.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Réponse de Vertu Motors - BMW Yeovil
Good morning Terry. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Excellent service
Very Professional, sales executive Jamie, made purchasing my new BMW an absolute joy, very experienced, knowledgeable, nothing was too much trouble. Kept me informed every step of the way from order, through build dates, to final delivery and handover. Excellent service
8 décembre 2025
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Réponse de Vertu Motors - BMW Yeovil
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Josh and his colleagues were fantastic
Josh and his colleagues were fantastic, hand over great detail, very informative and just a lovely experience , definitely detailed and spent time with us
6 décembre 2025
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Thank you so much for your kind words! We are so happy to hear that Josh and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Ellie was an exceptional salesperson
Ellie was an exceptional salesperson. Attentive, swift to respond to enquires, engaging and assertive when required, Ellie is a credit to the Vertu group. I have been buying BMWs for 25 years and the conduct was no less than exemplary. Well done Ellie and I hope Vertu are retaining future talent such as yours by progression pathways as you deem fit.
18 novembre 2025
Avis spontané
Réponse de Vertu Motors - BMW Yeovil
Good morning/ Thank you so much for your kind words! We are so happy to hear that 000000 was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
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