Sales staff were brilliant, everyone I dealt with was very professional, knowledgeable and made me feel at ease. There was no hard sell the customer service was great and the whole experience from s... Voir plus
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Établissement
Changer d'établissement156-182 Bristol Street, B5 7AZ Birmingham, West Midlands, GB
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Lisez les avis des autres
Professionalism of the staff ,given time to make sure I was getting what I wanted. Made me feel at ease with no pressure to buy anything, a really pleasant atmosphere
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Mark was absolutely brilliant, couldn't believe after one week driving away with a brand-new car. So thank you to mark, what a lovely helpful sales representative you have got there so thank you so mu... Voir plus
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The team were incredibly helpful and friendly throughout the process. Jamie and Pete G were both extremely knowledgeable about the car and the range of extras available, making everything easy to unde... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Ford Birmingham
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
156-182 Bristol Street, B5 7AZ, Birmingham, West Midlands, Royaume-Uni
- 0330 108 8740
4,6
Excellent
79 avis
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A répondu à 96 % de ses avis négatifs
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Great staff
Great staff, good communication, everything was explained well about our purchase, good range of vehicles to choose from. Our salesman was Mark Selby who was fantastic to deal with, always available on the phone or by email and responded well to all our queries.
23 mars 2026
Avis spontané
Réponse de Vertu Motors - Ford Birmingham
Thank you for taking the time to leave your feedback. I’m delighted to hear that you had such a positive experience and that everything was clearly explained throughout your purchase. It’s great to know you were happy with the range of vehicles available.
I’m especially pleased to hear that Mark provided fantastic support and was always available to assist with your queries by phone or email. Your comments mean a great deal to the team.
Kind regards,
Matthew
VERTU Ford Specialist Birmingham
Recently got a car from Vertu Ford Specialist Birmingham, And I'm very happy with my purchase. I dealt with a salesman named Mark Selby, Mr.Selby was brilliant! Guided me through the whole process calmly and in depth, wasn't at all 'Pushy' and went above and beyond. Nothing was too much trouble and offered me some great services at fantastic prices too. I'd without doubt recommend Mr.Selby at VERTU Ford specialist Birmingham if your thinking about purchasing a car,van or motorcycle.
13 mars 2026
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Réponse de Vertu Motors - Ford Birmingham
Hi Mr Goldie,
Thank you for your fantastic 5-star review. We're delighted to hear how happy you are with your recent purchase from Vertu Ford Specialist Birmingham. It’s wonderful to know that Mark Selby provided such brilliant service — guiding you calmly through the process, offering clear and in‑depth support, and ensuring everything was handled without any pressure.
Your comments about the great services and prices are greatly appreciated, and Mark will be thrilled to know he made such a positive impression. Thank you for your strong recommendation — it truly means a lot to us and to Mark personally.
We hope you continue to enjoy your new vehicle, and we're always here if you need anything in the future.
Kind regards,
Liza
Excellent customer service by Mark…
Excellent customer service by Mark Wheeler
6 mars 2026
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Réponse de Vertu Motors - Ford Birmingham
Thank you for your feedback. We're delighted to hear that you received excellent customer service from Mark Wheeler. We’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Great service as always
Great service as always, A big thank you to Damian Williams for all his help when ordering my new car,if I have a question about the car he’s aways at the other end of the phone it’s a big 10/10 for his service.
3 mars 2026
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Réponse de Vertu Motors - Ford Birmingham
Thank you for your fantastic review. We’re delighted to hear that you continue to receive great service from us. A big thank you as well for recognising Damian — it’s wonderful to know he’s been so helpful throughout your new car order and always there to answer your questions whenever you need him.
We really appreciate your 10/10 rating and your continued trust in us.
Kind regards,
Matthew
Lovely experience from start to finish
Lovely experience from start to finish; easy trouble free new Focus purchase all done over the phone, Damien was exemplary and a delight to deal with 😎
4 mars 2026
Avis spontané
Réponse de Vertu Motors - Ford Birmingham
Hi Mr Crump,
Thank you so much for your lovely feedback. We're delighted to hear that you had a smooth and enjoyable experience from start to finish. It’s great to know that your new Focus purchase was effortless and could be completed over the phone without any trouble.
Damien will be thrilled to hear your kind words — he takes great pride in delivering excellent customer service, and your comments are truly appreciated.
Thank you again for taking the time to leave your review.
Kind regards,
Liza
Contacted Ford Birmingham where…
Contacted Ford Birmingham where Bradley, from the start, was great to deal with. Help and advice was (and still has been after taking ownership of our vehicle) always there. He even took time to read my (rather long) emails.
He went above and beyond. Nice to know that this kind of service can still happen.
23 février 2026
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Réponse de Vertu Motors - Ford Birmingham
Thank you for sharing such a thoughtful review. We’re delighted to hear that Bradley provided great support from the very start and continued to be helpful even after you collected your vehicle. It’s wonderful to know he took the time to read your emails and went above and beyond throughout the process.
Service like this really does make a difference, and we appreciate you highlighting it.
Kind regards, Keith
Customer Service was great
Customer Service was great , excellent sales manager Mark Selby was very helpful 👍
17 février 2026
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Réponse de Vertu Motors - Ford Birmingham
Good afternoon Nell,
Thank you for your review.
I’m really pleased to hear you received great customer service, and it’s fantastic that Mark Selby was so helpful throughout your visit. Feedback like this means a lot to the team at Ford Birmingham.
Kind regards,
Dean
The staff were helpful
The staff were helpful, and made the process easier!
16 février 2026
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Réponse de Vertu Motors - Ford Birmingham
Hi Helen,
Thank you for leaving this review. We are pleased to hear that the staff were helpful and made the process easier for you. Your feedback is appreciated.
Kind regards,
Danielle
Huge thanks to Andrew Waring at Vertu…
Huge thanks to Andrew Waring at Vertu Birmingham for his outstanding service and communication throughout.
I initially had a truck reserved with the Gloucester dealership, and Eddie there was great to deal with. Unfortunately, due to circumstances beyond anyone’s control, the deal couldn’t proceed, but the refund was handled quickly and professionally.
Andrew then stepped in at the Birmingham site and made the whole process seamless, resulting in an amazing truck and a great overall experience.
Well done Vertu, and well done to both gentlemen — highly recommended!
2 février 2026
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Réponse de Vertu Motors - Ford Birmingham
Good morning, Thomas,
Thank you for taking the time to leave such a detailed and thoughtful review. I’m really pleased to hear that both Eddie in Gloucester and Andrew in Birmingham provided you with great service throughout your experience. Although it’s unfortunate that the original deal couldn’t go ahead, I’m glad the refund was handled quickly and professionally.
It’s fantastic to hear that Andrew then stepped in and made the rest of the process seamless, leading you to an amazing truck and a smooth overall experience. Your recognition of both gentlemen is greatly appreciated — I’ll be sure to pass on your kind words.
Thank you again for the recommendation and for choosing Vertu.
Kind regards,
Dean
Vertu west bromwich
We went to the West Bromwich branch. Jon Parker and all the staff we dealt with, were brilliant. Very pleased with the service. In particular Jon went the extra mile to find us a car that suited our needs. No pushiness, which you get a lot of when trying to choose a car.
23 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Birmingham
Good afternoon Susan. Thank you so much for your kind words! We are so happy to hear that Jon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Mark Selby - Ford Vertu
Mark Selby is an absolute credit to the Ford company.
His demeanor and manner were exceptional. From the initial meeting, I was made to feel welcome and comfortable. Everything was clearly explained, I was always kept updated through the whole process which wasn't long. When I collected my first motorbility vehicle I felt like I had won the lottery, I was made up and felt so special. I was given a first class treatment from Mark, how the vehicle was presented to the guidance of working of the vehicle. I am extremely happy and thoroughly recommend 😊 Thank you kindly.
23 janvier 2026
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Réponse de Vertu Motors - Ford Birmingham
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Car purchase …
Mark Selby made this whole transaction seamless. Found exactly what I was looking for. Kept me updated throughout and explained every part thoroughly. Really please with my new car.
15 janvier 2026
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Réponse de Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
5* service = 1 very happy customer!
I couldn't be happier with my new Puma and the service I've received from Vertu Ford Birmingham. Dean was so friendly and professional and answered all my questions (even the ridiculous ones) as I was definitely a nervous customer having never driven an automatic or electric car. Dean explained all the available options clearly and I didn't feel pressured into making any hasty decisions. On the day of collection Dean took me for a practice drive and set everything up to ensure I felt confident driving home on my own. I would definitely recommend the Birmingham branch and thank you Dean for all your help! Fantastic service!
16 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Birmingham
Good afternoon Wendy. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Dean and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Réponse de Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Very Good Experience
My experience with Vertu in Birmingham was great. Mark Selby was my contact and he was efficient, courteous and professional throughout.
I live in Farnham, which is 2.5 hrs away, but I would be happy to make that trip again to deal with this dealership and Mark in particular. Very professional outfit
9 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Birmingham
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Repeat happy customer
This is my 4th car from this dealership. Mark was really helpful and supportive through out the process, going above and beyond to make the experience as smooth as possible.
5 janvier 2026
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Réponse de Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Excellent service
Excellent service, highly skilled customer care. Good experience!. Definitely recommend Vertu Motors.
22 décembre 2025
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Réponse de Vertu Motors - Ford Birmingham
Good morning, John.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Very happy customer
Excellent information and communication during the entire process. Pictures and descriptions were spot on. The dealership even arranged for a personalised video of the car to be taken and sent.
Many thanks to Dean at Vertu Ford Birmingham for his first rate customer care.
5 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Birmingham
Thank you so much for your kind words! We are so happy to hear that Dean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Absolutely brilliant service
Absolutely brilliant service, I was blown away by the slight reveal video sent to me before I came to collect my car, lovely personal touch. Thank you so much 🙏🏻
5 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Extremely helpful and informative…
Extremely helpful and informative willing to go above and beyond 👌
29 novembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Birmingham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
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