It was a pleasure buying a used car through Ford Bromley and Jones the sales person. Car immaculate everything explained and demonstrated. Paperwork very efficiently dealt with in person and by emai... Voir plus
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Lisez les avis des autres
Had an appointment at 10.30 to drop my car off for service yesterday, Tuesday 18th August. On arrival there were no service staff to be seen for about 15 minutes. They were then seen in the work... Voir plus
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Carrie-Anne the sales rep was really trustworthy and went out of her way to help without being pushy. The whole team there were the same and the cars are valeted and polished to a high standard on co... Voir plus
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I had a fantastic experience with Jo Brown at Ford. She was incredibly helpful throughout the whole process of finding my new Ford Kuga. Jo was always friendly, positive, and professional, making... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Ford Bromley
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Masons Hill, BR2 9HS, Bromley, Kent, Royaume-Uni
- 0330 108 98801
4,4
Excellent
84 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Car purchase
Good experience overall in terms of service provided. Trust the after sales service will meet the same standard.
12 mars 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you for your feedback. We’re really pleased to hear you had a good overall experience and felt well supported throughout. We’re confident our after‑sales team will continue to deliver the same high standard of service you’ve experienced so far.
Many thanks,
Chloe
Good service from the sales team
28 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Hi Brian,
Thank you for the great 5‑star review. It’s really good to hear you found the service friendly and efficient — exactly what the team aim to deliver.
Kind regards,
Kerry
Steve with Carie and his team are knowledgeable and great to deal with.
Vertu Ford Bromley were great because. The sales person Carrie-Anne Carmen who I have been dealing with for 16 years is the reason I return to her at the Bromley showroom again, again and again. She is so patient, polite and never puts any pressure with a sale. A very nice young lady always there for advice. Very Happy with Carrie.
6 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you for your lovely review. It’s wonderful to hear that Carrie‑Anne has looked after you so well over the years. Her patience, professionalism and pressure‑free approach clearly make every visit a positive experience. We really appreciate your continued loyalty.
Kind regards, Keith
I had a great experience financing my…
I had a great experience financing my car with the support and guidance received from Jones. From the moment I walked in, he was professional, friendly, and knowledgeable. He took the time to listen to my needs and helped me find the perfect car that fit my budget and lifestyle. I never felt pressured, and I truly appreciated the personalised service. I would highly recommend the dealership. Also, they have a wide variety of cars (new and used) to choose from, which are suitable for all lifestyles. Thank you to Jones and team for the outstanding service.
14 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Hi there,
Thank you for your fantastic 5‑star review! We’re delighted to hear that you had such a great experience at Ford Bromley. It’s wonderful to know that Jones was professional, friendly and knowledgeable, and that he took the time to understand your needs and help you find the perfect car without any pressure.
We’re so pleased that the personalised service made such a positive difference, and that our wide range of new and used cars helped you find the right fit for your lifestyle and budget. Your recommendation means a great deal to the whole team.
Thank you again for your kind feedback — it’s truly appreciated.
Kind regards,
Liza
Been waiting a while to find the exact…
Been waiting a while to find the exact car, with the right spec and in the colour of my choice. Worth the wait cos the had it !
3 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you for your review. We're glad to hear it was worth the wait and that you finally found the exact car, with the right spec and colour you wanted. We really appreciate your feedback.
Kind regards,
Keith
A delightful and friendly experience with Carrie-Anne. …
A delightful and friendly experience with Carrie-Anne at Vertu Bromley buying an Ecosport to replace my 9 year old Fiesta. There was no pressure, just lots of information and advice. I felt confident buying this car and would highly recommend Carrie-Anne.
14 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you for your lovely review. We're delighted to hear that Carrie‑Anne made your experience friendly, informative and pressure‑free. It’s great to know you felt confident choosing your new Ecosport, and we really appreciate your recommendation.
Kind regards, Keith
we found the experience easy
we found the experience easy. Carrie-Anne was very welcoming and helpful, listening to our requirements and concerns. She explained everything clearly and went through all the options. She was patient with our questions, even when we changed choice of car before the test drive, finding us the right car with which we are very happy. At no time did we feel pressured or rushed.
13 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Good afternoon Ian,
Thank you for taking the time to leave such a detailed review. I’m really pleased to hear that your experience was easy from start to finish. It’s great that Carrie-Anne made you feel welcome, listened to your needs, and explained everything clearly while giving you plenty of time and space to make the right decision.
I’m glad she was able to find the perfect car for you, even with the last‑minute change before the test drive — and that you never felt rushed or pressured at any point.
Kind regards,
Réponse de Vertu Motors - Ford Bromley
Hi there,
Thank you for your feedback. We're really pleased to hear you received good customer service during your visit. Your comments are truly appreciated.
Kind regards
Dawn
I had a very positive experience at…
I had a very positive experience at Vertu Ford Bromley. The service was excellent and all the staff were friendly and helpful. A special thank you to Jordan, who took the time to clearly explain how my new car works, as I am not very mechanical. I really appreciated his patience and support!
21 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Hi Makiko
Thank you for your lovely feedback. We're delighted to hear you had such a positive experience at Vertu Ford Bromley. It’s great to know the service was excellent and that you found the team friendly and helpful throughout.
A special thank you for mentioning Jordan — we’re so pleased he took the time to explain everything clearly and that his patience and support made such a difference. Your comments are truly appreciated.
Kind regards
Dawn
Stellar experience.
I was in an car crash with lorry. I've came out of it unscathed but in all of it I've lost my dream car. So naturally I've started looking for a new one. Vertu Ford Bromley came across during my searches and boy, they have delivered. From the first contact till my drive off site. An absolutely priceless experience. Your agent and the manager were recommending but not pushy. Empathetic and understanding my situation. Smarty advising but agreeing to all my decisions without a fuss. Answering promptly and professionally to all my wastly multiple queries. It's not my first dealing with a car dealer but it's definitely the best! Absolutely recommended! Great dealership. Please pass my biggest thanks to Mr Jones Boakye-Yiadom. This gentleman is a great asset to your company and a stellar example on how to make sales experience so enjoyable and smooth. I'm off for an enjoyable drive now with a peace of mind, thanks to Vertu Ford Bromley!
17 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you for sharing your experience, and I’m so glad you’re safe after such a serious accident. It’s great to hear that the team at Vertu Ford Bromley, especially Mr Jones Boakye‑Yiadom, were supportive, understanding, and made the whole process smooth during what must have been a stressful time. Your comments about their empathy, professionalism, and guidance mean a lot, and I’ll be sure to pass on your thanks. Wishing you many enjoyable and worry‑free miles in your new car.
Kind regards,
Keith
Great service!
I have gotten 4 cars from Bromley dealership and always been shown professionalism. The new car that O bought I am very happy with and thats down to Jordan at the Used Car. Highly recommend his service. Will definitely recommend to buy there again.
26 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Selling of extra insurances too pushy
We felt that the selling of everything except the actual car was far too pushy & over the top i.e. finance, warranty, service plan, tyre/alloy insurance & windscreen & damage insurance. When we told the sales person that we wasn’t interested, we were questioned as to what was our reason. When we got home we both felt exhausted, as if we’d ran a marathon. We thought we’d have a good experience going to a main dealer but that wasn’t the case.
Also when I came to put in my personal bits & bobs I discovered that there were no mats & that there was an empty perfume bottle & rubbish in the doors.
10 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you for taking the time to share your feedback. I am genuinely sorry to hear that your experience with us did not meet your expectations, and I appreciate you bringing these concerns to our attention.
I am particularly disappointed to learn that you felt pressured during your visit. While we do have a responsibility to explain optional products such as finance, warranties, and protection plans, this should always be done in a respectful, informative, and non intrusive manner. Once a customer has declined, that decision should be accepted without further challenge. I’m sorry that this was not your experience and that it left you feeling exhausted rather than reassured.
I am also concerned by your comments regarding the preparation of the vehicle. Finding no mats and discovering rubbish left inside the car is not acceptable and falls well below the standards we expect. Please accept my sincere apologies for this oversight.
Your feedback has been shared with the management team so that we can address both the sales approach and vehicle preparation standards to ensure this does not happen again.
I would welcome the opportunity to discuss this further and see if we can put things right for you.
Thank you again for your honesty, and I’m sorry that your visit did not reflect the experience you were expecting from a main dealer.
Kind regards, Kelly Davenport - Used Car Sales Manager
incompetent service
They replaced my tyre and accidentally discarded the pressure sensor without informing me. I only discovered this the following year when my car failed its MOT due to the tyre‑pressure warning light. They then charged me for a new sensor, yet still couldn’t fix the warning‑light issue. Despite that, they passed the MOT and told me to visit the manufacturer’s service centre because they were unable to resolve it themselves. In the end, I ended up paying three times for a problem caused entirely by their own incompetence.
9 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Good afternoon Eezana, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Please could you email us at digitalcustomerexperience@vertumotors.com quoting reference number TP1EK2201 with your best contact details and vehicle registration. Kind regards, Kerry
Extremely poor refund experience
Extremely poor refund experience. I was promised my money back in 5 working days, but it took 4 weeks of constant chasing to get it resolved. The lack of communication from Vertu Bromley was unacceptable and caused me a lot of anxiety. I highly recommend considering other options before buying a car here—once they have your money, getting it back is a huge struggle.
15 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Good morning, Thank you for taking the time to leave your feedback, and I am genuinely sorry for the frustration and anxiety caused by the delay in processing your refund.
We appreciate how disappointing it must have been to wait significantly longer than the timescale originally communicated, especially when you were having to chase for updates. This is not the level of communication or service we aim to provide, and I sincerely apologise for falling short on this occasion.
Your comments regarding the lack of communication have been taken on board, and we are reviewing this internally to ensure clearer timescales and better updates are provided to customers going forward.
If you would like to discuss this further, please feel free to contact us directly so we can ensure all aspects of your feedback are addressed appropriately.
Kind regards, Kerry
Jo the sales consultant went above and…
Jo the sales consultant went above and beyond to help me through the process and ordering my new car with a friendly and very helpful manner
16 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Jo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
When to the Ford Vertu garage in…
When to the Ford Vertu garage in Bromley to look for a second hand car
Spoke with Millie Demachen used car sales executive very helpful and understanding nothing was to much trouble
Sorted a few issues out of the car we were looking at
Arrange collection on Monday unfortunately wasn't feeling very well
But Arranged free delivery for me on the same day
Couldn't ask for better service thanks Millie
N
27 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Millie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Sales manager Tom Hawthorne and sales…
Sales manager Tom Hawthorne and sales advisor Alice Shelley were fantastic throughout my leasing process. Service like this should be rewarded and it certainly makes the car ordering process so much easier and stress free. Well done to both of you and thank you!
1 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Virtu review
Callum helpfully offered me a test drive in the type of car I was interested in, after the test drive I was convinced my choice of car was correct.
Callum went through the purchasing process explaining each step. Callum helpfully arranged for the car to be taxed and for its MOT to be done before I picked it up.
17 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Good afternoon, Benjamin.
Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Alice Shelley was a absolute star she…
Alice Shelley was a absolute star she guided me through everything with me car
3 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Alice was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent customer service from…Gary boughtwood vertu Bromley
Excellent customer service from beginning to end , Gary bought wood couldn’t have done more to help us through the process
28 novembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Gary was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
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