Listened to what I was looking for, took time to find a good fit to test drive, no pressure, just a nice relaxed experience to find a great car for me, i bought the one I test drove.
L'entreprise a répondu
Établissement
Changer d'établissementHigh Street, Carrville, DH1 1AU Durham, County Durham, GB
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Lisez les avis des autres
A huge thank you to the team at Vertu Ford Durham for making my purchase of a used car very easy indeed! I haven't experienced such a fine level of customer service in years... A special thank you... Voir plus
L'entreprise a répondu
The staff were extremely helpful throughout the process of buying and receiving my new car. They were well mannered and very professional
L'entreprise a répondu
Buying this car was a very good experience. The salesperson Aqib Aslam was very pleasant and extremely helpful. Nothing was too much trouble and everything was explained in detail without any pressure... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Ford Durham
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
High Street, Carrville, DH1 1AU, Durham, County Durham, Royaume-Uni
- 0330 108 8963
4,7
Excellent
109 avis
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A répondu à 96 % de ses avis négatifs
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Great advice
Great advice, guidance and support from our salesman - would very much recommend Kieran!
20 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Thank you for the great feedback! We’re really pleased to hear you received such helpful advice, guidance and support, and it’s wonderful to know you’d recommend Kieran. We’ll be sure to share your kind words with him.
Kind regards,
Keith
Mike at Ford Durham was very helpful
Mike at Ford Durham was very helpful, he found us the car we wanted within hour budget.
20 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Good afternoon Laura,
Thank you for your review. I’m really pleased to hear that Mike was able to help and found the right car for you within your budget — that’s exactly the kind of support we aim to provide.
Kind regards,
Dean
What a great experience with VERTU from…
What a great experience with VERTU from start to finish kept me well upto date with the purchase of my new car and sent out a nice video of the car just before i picked it up. also i would like to thank Jessica at Vertu Durham for being so professional definitely come back for my next car.
20 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Good afternoon Kevin,
Thank you for such a great review. I’m really pleased to hear that your experience with Vertu from start to finish was so positive. It’s great to know you were kept well updated throughout the process, and that the video of your new car before collection added to the excitement.
I’m also delighted to hear that Jessica looked after you so professionally — she’ll really appreciate your kind words. We’d be more than happy to welcome you back again when you’re ready for your next car.
Kind regards,
Dean
Excellent customer service
Excellent customer service! Mike was always so prompt with replying which was great.
16 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Hi A Esprit,
Thank you for leaving this review. We are so pleased to hear that you received excellent customer service and that Mike was so prompt with his replies. Your feedback is very much appreciated.
Kind regards,
Danielle
Worst car buying experience ever
Worst car buying experience ever, bought the car in October, it has loads of issues which still aren’t resolved. The sales teams sell you the dream and promise the world but the reality is quite different. Stay away don’t waste your time.
30 octobre 2025
Avis spontané
Réponse de Vertu Motors - Ford Durham
We are sorry to hear this, it is never our intention for this to happen, Lee, our General Sales Manager will contact you to resolve your concern.
Regards
Simon
Excellent service
Andy Dowling and the team made everything so easy for me and they could not do enough to help. Congratulations on having such excellent customer service.
9 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Hi Julie
Thank you for your wonderful feedback. We're delighted to hear that Andy Dowling and the team made everything so easy for you and went above and beyond to help. Your kind words about their excellent customer service mean a great deal to us.
Kind regards
Dawn
Excellent service from the team… kept…
Excellent service from the team… kept me up to date on progress … Jessica Saunders was fantastic
4 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Thank you for your lovely review. I'm delighted to hear you received excellent service and regular updates throughout. It’s great to know Jessica Saunders was fantastic and really looked after you.
Kind regards
Keith
Avoid !!
Absolutely disgusting service from the service centre, lady that called me was rude and had a terrible attitude, spoke to me as if I was in the wrong for booking my car in for a repair, I was called late afternoon the day before the appointment and questioned in a rude manor about why I wanted to bring the car, I was fully prepared to pay for whatever the car needed doing, no issues at all but the way I was spoken to on the call I have cancelled the appointment and will be going elsewhere, also allowed me to book a curtesy car on original booking and was then told I couldn’t have one and was made to feel like I was in the wrong for not being able to accept this, not what you expect from a dealership !!
3 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1C0402 Kind regards, Dean
Professional and Friendly
This was my fifth car with you and true to form the Sales Representative - Victoria just made my purchase so easy
to do she was so helpful and Professional and friendly.
29 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Good afternoon, Elizabeth .
Thank you so much for your kind words! We are so happy to hear that Victoria was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Fantastic experience at Ford Vertu, Carville Durham.
Fantastic experience at Ford Vertu Durham. Special mention to Jessica Saunders and Haydn French. Great experience from start to finish and kept well informed throughout the process. Great handover of new car and know if I do have any questions and concerns I can pop in anytime!
30 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Thank you so much for your kind words! We are so happy to hear that Jessica was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Seamless new car buy
The dealer who dealt with us (Aqib), was most helpful, the whole process of buying a new car was seamless. A private reg was bought separately as a gift and the dealership helpfully advised and dealt with registration of the car in the private plate number. A good experience, we were fully informed of all details along the way. Cheers.
23 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Good afternoon. Thank you so much for your words! We are so happy to hear that Aqib was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Buying my puma
Very easy to spend time here Kieran was very good at his job and very pleasant and also his manager was a top bloke got a great puma hereand had agood expereance .thanks a lot. Chris
24 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Good afternoon Chris. Thank you so much for your kind words! We are so happy to hear that Kieran was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
New Ford Puma
Just purchased and picked up my new Ford Puma from Vertu motors in Durham, salesperson was excellent everything explained in detail at the same time getting a good deal. No hesitation in recommending this garage for others and will use again.
20 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Kieran was amazing
Kieran was amazing. Understood what I was looking for and explained the variations of the model well. Found the car I was looking for. Thanks guys!
22 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Thank you so much for your kind words! We are so happy to hear that Kieran was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Andy is a real credit to the business
Andy is a real credit to the business, we came into the showroom without an appointment and very high demands. Nothing was too much trouble for Andy, he found us exactly what we wanted and arranged everything without stress or pressure. Went in saturday new car ready for Monday! Would highly recommend. Thank you
10 janvier 2026
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Réponse de Vertu Motors - Ford Durham
Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Very friendly staff
Very friendly staff. I was impressed that the managers would also take their time with you to discuss any areas you were not too sure about. The process was not rushed and you were give time to decide what car and deal suited you. The staff are excellent, I wouldn’t go anywhere else for a new car.
2 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Delighted with my 2 x year Old Ford…
Delighted with my 2 x year Old Ford Puma which was sold to me by Victoria-Rose Stubbs at Vertu Durham City Branch. (Day before Christmas Eve 2025). I look forward to driving it every day!!
Victoria could not have been more helpful, and I am highly satisfied with all aspects of this transaction.
23 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Durham
Thank you so much for your kind words! We are so happy to hear that Victoria was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Brilliant helpful people
The level of service and help was beyond expected, couldnt of gone any better
5 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Bad aftersales service
The initial puchase of my car went very well but after that it was all down hill. THey'd made the sale and they were happy. The day I picked the car up they'd realised there was a fault. Ok , I'll let them arrange fixing it , no, I had to call up and chase for it to get fixed. In the mean time other faults came to my attention. Ok they'll look in to it, it's ok it's the weather causing the problem..... we'll see ! Sarah in the servicing team seem to be very arrogant and ignorant when questioned on my concerns. But lets see how any , if any, future dealings go. This review may change but I am doubtful.
5 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Durham
Hi Keith, Thank you for taking your time to leave this review. We are sorry that you have not had a great experience, our Aftersales Manager, Stephen Waddle will be in contact with you today to discuss your visit and issues with your vehicle. Kind regards, Simon Sumner (General Manager)
Used vehicle purchase
After going through a recent bereavement and needing help and advice the sales team at ford vertu Durham were kind sympathetic and helpful.
24 décembre 2025
Avis spontané
Réponse de Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
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