Dealt with Andy in sales when buying a new car. He was really helpful throughout the buying process and afterwards. Also had interaction with other members of sales and service staff including Nathan... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Brought our gorgeous new Puma yesterday from Ford Stafford, Kieran was a brilliant sales person he went above and beyond with the service he gave us,so helpful and so informative,also Nathan his manag... Voir plus
L'entreprise a répondu
Blown away by the whole team at Vertu Stafford as always. We've been purchasing from this dealership for the last twelve years and the team are amazing and totally understand the customer experience.... Voir plus
L'entreprise a répondu
I recently picked up my new Ford Puma from Ford Stafford and couldn’t be happier with the whole experience. From start to finish, everything was smooth, straightforward, and genuinely enjoyable. A b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Ford Stafford
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Stone Road, ST16 2RA, Stafford, Stafforshire, Royaume-Uni
- 0344 659 0042
4,3
Excellent
35 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Annoyed and disappointed!
I am very, very disappointed with this garage. My daughter was looking for a new car and we saw one that we thought would have suited her, so called up to make an appointment to view it, and left a holding deposit. Our appointment was at 9.30am the next morning so we travelled there; an hours drive from where i live. On the way there we had a telephone call 10 mins before we were due to arrive which we couldn't answer as we were using our phone for the Sat nav. Anyway, on arrival my daughter, her partner and I went into the sales team for our appointment only to he told that they were removing the car from sale as they didn't have the V5 document from the old owner so were unable to tax the vehicle!! Although the gentleman we spoke to was very apologetic, we were bitterly disappointed and annoyed that we'd had our time wasted! Why on earth would you advertise a vehicle for sale when all the paperwork wasn't in order! This garage has apparently won awards, but I think this shows complete unprofessionalism. To add insult to injury my daughter then had to phone several times to request her holding deposit back. I cannot comment on the quality of the vehicles and after sales service for this garage but our first interactions do not show it in a good light!
25 juillet 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Hi Amanda,
Thank you for taking the time to leave your feedback. I am sorry to hear about your experience and the disappointment caused to both you and your daughter.
The vehicle had been sourced from another dealership with assurances that the V5 document would follow imminently. Unfortunately, when it became clear that this would not be the case, we had no option but to remove the vehicle from sale, as we could not legally proceed with taxing and registering it for a customer.
I appreciate that this was frustrating, particularly given the distance you travelled to view the vehicle, and I sincerely apologise for the inconvenience caused. However, this situation arose from documentation issues outside of our control, and whilst we understand your disappointment, we do not feel it reflects on the professionalism or standards of service we strive to provide.
We would, however, welcome the opportunity to assist your daughter in finding a suitable alternative vehicle from our extensive network of stock across the group. If you would like to discuss this further, please contact the dealership directly and we will be happy to help.
Kind regards,
Alexander Mather
General Manager
Vertu Ford Stafford
Very easy communication
Very easy communication , smooth handover , really pleased
25 juillet 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Thank you for your wonderful review.
We are delighted to hear that the communication was easy and that the handover process went smoothly. It's fantastic to know that you were so pleased with your experience.
Thank you for choosing Vertu Motors. We appreciate your feedback and hope you enjoy your new vehicle.
Kind regards,
Keith
Our Puma & Pete Squire's attention to detail
recently bought a puma .. really good car .. Pete Squire (Sales Manager) went the extra mile (twice) to sort out a couple of initial niggles. Pete deserves a pat on the back for that and is why we're giving them a 5-star rating. Mark & Lesley
22 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Hi Mark & Lesley,
Thank you for your review. We're delighted to hear you're enjoying your Puma and that Pete went the extra mile to resolve the initial niggles. Providing great support after the sale is just as important to us, so it's wonderful to know Pete's attention to detail made such a positive difference.
We'll be sure to pass on your kind comments to him. Thank you for the 5 star rating.
Kind regards,
Danielle
New car purchase
Dealt with Andy in sales when buying a new car. He was really helpful throughout the buying process and afterwards. Also had interaction with other members of sales and service staff including Nathan & Matt all very helpful.
30 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Good afternoon Susan,
Thank you for your lovely feedback, it’s great to hear Andy provided such helpful support throughout your purchase and beyond. We’re also pleased that Nathan, Matt and the wider team were able to make your experience such a positive one.
Kind regards,
Dean
Friendly helpful staff.
29 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Thank you for your feedback. We’re delighted to hear that you found the team friendly, helpful and polite throughout your experience.
Kind regards,
Matthew
Friendly staff towards the customer
Friendly staff towards the customer, happy to answer questions and willing to help one another.
26 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Thank you for taking the time to leave such a thoughtful review. It’s great to hear that our staff made you feel welcomed and supported throughout your visit. Being friendly, helpful, and ready to answer any questions is exactly the standard we aim for, and it’s lovely to know that came across so clearly.
Many thanks,
Chloe
Awful service awful customer service
When I ordered my new car I specifically asked for active cruise control package, car arrived, never seen the car until I sat in it 26th June, drove away and noticed it wasn’t working, when I called to ask, got told by Nathan that it wasn’t added. Awful customer service support, I felt like all they wanted was a sale, got called a lier by the branch manager, I shall never go to ford Stafford ever again and I’ll pass this onto my friends to the tell them to stay away from Stafford. Also I shall be putting a complaint in regarding how I’ve been left.
26 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Thank you for your feedback, Sheena. We will carry out a full review of the order, including all documentation completed at the point of sale, to ensure everything has been processed correctly and in line with our procedures. I will be in touch in due course.
Kind regards
Alex Mather
General Manager
Vertu Ford Stafford
Fabulous service
I am thrilled to bits with my new car and appreciate the efforts, time and level of professionalism of Josh and the team to help me find it.
8 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Thank you for your wonderful feedback. We’re delighted to hear how thrilled you are with your new car and that Josh and the team provided such a professional and supportive experience.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
New Car First class service from start to…
First class service from start to finish special thank you to Callum Breeze
5 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Hi Kate,
Thank you so much for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received first‑class service from start to finish at Vertu Ford Stafford.
A special thank you for highlighting Callum Breeze — we’ll be sure to pass on your kind words, which will mean a great deal to him.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Excellent customer service from Darryl…
Excellent customer service from Darryl Mole at Vertu Motors - Ford Stafford.
Kept informed throughout the process, loving the car and the deal. Thank you
30 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Hi there,
Thank you for your excellent feedback. We're delighted to hear that Darryl Mole at Vertu Motors Ford Stafford provided such great customer service and kept you well informed throughout the process. It’s wonderful to know that you’re loving both the car and the deal. Your kind words will mean a lot to Darryl and the team.
Kind regards
Dawn
Impressed with Stafforf Ford Vertu
I was really impressed with the guys at Vertu Ford in Stafford. They listened to my requirements, offered me advice and they went out of their way to find me a Jeep Avenger... it was delivered to the Stafford branch as it was in a different part of the country. Really impressed with the service I received, nothing was too much trouble. Would most definitely recommend. Thank you.
5 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Good morning Lisa,
Thank you for such a lovely review. We’re really pleased to hear you were impressed with the team at Vertu Ford Stafford and that they took the time to listen to what you were looking for and offer helpful advice. It’s great to know they were able to source the Jeep Avenger for you and have it delivered from elsewhere in the country, making the whole process as smooth as possible.
We really appreciate your recommendation and your kind words about the service you received.
Kind regards,
Dean
Recently bought a fiesta from Vertu…
Recently bought a fiesta from Vertu Stafford, amazing service and a big mention to Daryl. He was great, professional and made the whole process as smooth as possible. He’s a credit to the dealership and couldn’t fault the service.
24 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Hi Kieran
Thank you for your fantastic feedback. We're delighted to hear that you had such an amazing experience purchasing your Fiesta from Vertu Stafford. A special thank you for mentioning Daryl — it’s great to know he was professional and made the whole process as smooth as possible. He truly is a credit to the dealership, and your kind words will mean a lot to him and the team.
We really appreciate you taking the time to share your experience.
Kind regards
Dawn
Good quality used vehicles
Good quality used vehicles, No hassle approach to purchasing.
Sales staff, polite, very informative, covering all aspects of purchasing process.
Ease of collection and final vehicle handover.
20 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Good morning,
Thank you for your feedback. I’m really pleased to hear you were happy with the quality of our used vehicles and that the purchasing process felt straightforward and hassle-free. It’s great to know the team were polite and informative throughout, and that collection and handover were smooth and easy. We really appreciate your recommendation.
Kind regards,
Dean
I recently picked up my new Ford Puma…
I recently picked up my new Ford Puma from Ford Stafford and couldn’t be happier with the whole experience. From start to finish, everything was smooth, straightforward, and genuinely enjoyable.
A big thank you to Nathan and Kieran, who were both fantastic throughout. They were friendly, knowledgeable, and kept me well informed at every stage without any pressure. It really made a difference dealing with people who clearly care about customer service.
The car itself is brilliant and exactly what I was looking for. I’d highly recommend Ford Stafford to anyone considering a new car, and especially Nathan and Kieran for making the process so easy.
17 avril 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Dear Jake,
Thank you for taking the time to share such a positive review. We’re delighted to hear that your experience purchasing your new Ford Puma from Ford Stafford was smooth, straightforward, and enjoyable from start to finish.
Your kind comments about Nathan and Kieran are very much appreciated. It’s great to know they provided friendly, knowledgeable, and pressure‑free support while keeping you informed at every stage — customer care is something we take great pride in.
We’re also pleased to hear how happy you are with your new car. Thank you for your recommendation, and we wish you many enjoyable miles ahead.
Kind regards,
Liza
Booked my tipper in for diagnostics 27…
Booked my tipper in for diagnostics 27 February , dropped off the day before ready to be looked at the next day.
I had to chase for weeks as they did not look at in on 27 January They kept saying they were looking at it tomorrow and then the next day. It got looked at on 4 march.
Collected on the 5 march to find out they had taken the tow bar off for no reason and left it on the bed of the tipper .
Appalling service .
27 janvier 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Hi Kyle, I am sorry to hear of your disappointment. I will investigate the issues raised with the relevant team and then contact you directly to discuss.
Kind regards
Alexander Mather
General Manager
Stafford Ford
Great service provided by Darryl and…
Great service provided by Darryl and Kieran! Everything explained and they were both pleasant and polite, the transition went smoothly.
10 mars 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Hi Steven
Thank you for your great feedback. We're really pleased to hear that Darryl and Kieran provided excellent service, clearly explained everything, and made the whole transition smooth. Your comments are truly appreciated.
Kind regards
Dawn
Great experience from start to finish
Great experience from start to finish. I used Vertu Ford Stafford for the first time. Josh was professional, friendly and knowledgeable. He made the car buying process smooth and hassle free. Highly recommend.
16 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Hi Mr Pazdan,
Thank you for the brilliant 5‑star review. We’re really pleased to hear you had such a great experience on your first visit to Vertu Ford Stafford. It’s fantastic to know that Josh’s professional, friendly and knowledgeable approach made the whole process smooth and hassle‑free.
We truly appreciate your recommendation and your kind words.
Kind regards,
Kerry
Car buying made easy...
The team at Vertu take all the hassle and worry out of buying a new car. Everything is explained and sorted for you. Highly recommended.
18 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Thank you for your review. We’re delighted to hear our team made the car‑buying process clear and stress‑free for you. We really appreciate your recommendation.
Kind regards, Keith
Going the Extra Mile
On finding the right car buying / trading in a car with a dealer over 200 miles away can be stressful, but the pre and post sales experience was professional, courteous and very helpful without feeling pressurised. Shout out to both Nathan and Darryl - a credit to the dealership. Love the car and looking forward to hopefully many happy miles.
14 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Good morning Chris,
Thank you for taking the time to leave such a thoughtful review. I’m really pleased to hear that, even with the distance involved, both your buying and trading‑in experience felt professional, courteous, and stress‑free. It’s great to know you never felt pressured at any stage.
A big shout out to Nathan and Darryl — I’m glad they were able to support you so well and make the whole process smooth. They’ll really appreciate your kind words.
Enjoy your new car, and here’s to many happy miles ahead!
Kind regards,
Dean
Picked up my car yesterday
Picked up my car yesterday - staff were all very friendly and helpful, offered great advise. Darryl made buying my car a very easy, stress free experience. Manager Nathan also came and introduced himself
5 février 2026
Avis spontané
Réponse de Vertu Motors - Ford Stafford
Thank you for your kind review. I’m delighted to hear that our team made everything friendly and straightforward for you. It’s great to know Darryl helped make the whole process stress‑free, and that Nathan took the time to introduce himself.
Kind regards
Keith
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.