Vertu Motors - Geely Kings Norton Avis 

Customer service after purchase is non-existent. They are quick to sell but disappear the moment something goes wrong. I would strongly advise anyone to think twice before buying from Bristol Street Motors kings Norton, if you expect any level of aftercare or professionalism. Very disappointing experience.

I have already spoken to the management, they did not want to help....

Carlos was very professional in his manner and explain the full details of the car I was buying.
Also very helpful in carefully explaining all the aspects of the car as I hadn't driven an automatic before.

Great service from Carlo at Kings Norton branch. He was very professional, friendly , and made it a good experience

This is my 2nd vehicle in 6 months I've brought from Vertu Motors kingsNorton, no fault of the car just bad look on my part (accidents 1 stolen 1 non fault write off) both occasions the staff have listened to what was needed and budgets they give honest opinions based on yours needs and arent pushy with the sales. I dealt with a young girl that's now left unfortunately 1st time and 2nd time Carlos who was great, the sales manager was amazing getting me the best deals for my budget would highly recommend.

We have been buying our cars from you for the past 10 years, and until now we have always been satisfied with the service we received. Unfortunately, this recent experience has been very disappointing.
Firstly, the dealer informed us that we needed to pay £20 for a full charge. However, during the test drive the car was already at 93%, and when we collected the car it was still the same. No one bothered to fully charge it before handing it over.
Secondly, I pointed out some scratches on the car, but the dealer told me it was normal for a used car. This is not the way we have been treated in the past, even when buying used vehicles from you.
More importantly, when I tried to drive the car for the first time, it wouldn’t start. After trying to figure out the issue myself, I reported it to the salesperson. I was then told the battery needed replacing. While the battery was replaced, it is concerning that the car was not properly checked before being sold.

Overall, this experience has been very disappointing and far below the standard of service we have known from you over the years.
Thank you for your attention.

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If you’d like, I can also make it more formal, more firm, or help you prepare a follow-up message.

Roy was amazing made everything so easy

I had my new Kuga for 4 weeks now and on receiving it ,it took me 4 weeks to get an appointment at Shirley site ,on the day of the appointment I was told that the issue may not be covered by the warranty and would be looking at a £200+ bill,After few harsh words I left and drove back to kings Norton dealership where I bought the car,I was greeted at the desk by Rebecca and explained my issue I asked to speak to someone where I could vent my frustration,I proceeded to explain to Sam the rudeness of the staff over at Solihull and how I was made to feel.With a few nods of his head and a quick reply to say not an issue and cannot see any issue with it not been under warranty.As it was as far as I was aware only a blown fuse.
I was promptly given an appointment for the Next couple of days.
The car was promptly repaired where it was only a blown fuse and not as Solihull had advised .
The team at kings Norton are a credit to the company from Rebbeca on reception to Sam and the mechanic that fixed the issue

Dealing with saon was great so easy he’s very friendly and professional

Carlo Landuzzi was excellent in his manner and patience with me.He took time to explain the various actions on the car console even showing me how to use Apple car play. He also talked me through the various purchase options available and the various additions that were available.

The easiest way to describe my experience with virtu, ehen buying my new car is "a super service" and very professional people dealing with me (especially Seon Kirk). All in all a great experience!

Professional high level of knowledge and Patrick the salesman made me feel no stress

Saon gave a great handover of the Ford Capri - thanks.

Had the best experience with my new car purchase from start to finish. Patrick Connelly was efficient from the off and was a real friendly guy. Thanks Patrick 10/10!

The sales team was friendly, knowledgeable and very helpful. Nothing was too much for them, especially Patrick Connelly. Thank you once again.

Great service
No hassell
Friendly and helpful

Excellent customer service on Carlo part. The sale went smoothly. Couple of things needed sorting after I purchased the car but he came through and im happy. Manager Michael also very attentive

Thank you to Georgia & Michael for your help with choosing our new car, you made the whole process very easy, we came to you from a recommendation and wouldn’t hesitate to come back again and would definitely recommend you to others.

I would highly recommend the new sales team at Ford kings Norton. Just purchased a new Puma GenE and received excellent service and assistance especially from Ben and Brad.

Excellent service all staff very friendly and helpful especially Bradley and Ben

Bought a BMW earlier this year. Had a few problems electrically. Finally Bristol arranged for it to go back to BMW last Tues 02/09. Wanted to make sure they were aware of all problems but extremely rude women on reception not interested and sent us to self check in.
On the 04/09 we popped into BMW to ask for an update to be told that car was bought late and they had been trying to contact Bristol Street Kings Norton to discuss the repair but we're being put through to Head office and no one was ringing back.

We went in to Bristol Street in person and a lady Lauren did ring BMW whilst we were there.

Today the 10/09 we tried to get an update and like BMW were put through to Head office and told they would be in touch within 48 hours.

We have learnt a valuable lesson and will not be buying from Bristol Street again. Sales team are brilliant and keep their promises but Service department are useless and customer service non existent.

We called into the service department after I left this review and whilst I am not happy so far the same lady on reception was very helpful and understanding so I am hopeful that the. Car will be sorted and you are on the case. I will review again at the end of the process.