Fantastic customer service from Andrea at Honda Durham. She was very professional and competent, and I was especially grateful for her help with the ‘Honda Hub’. I couldn’t have asked for more from... Voir plus
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Établissement
Changer d'établissementAbbey Road, Pity Me, DH1 5DQ Durham, County Durham, GB
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Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectf... Voir plus
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A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable... Voir plus
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Great experience with her staff, David, who provides me the clear explanation whilst I'm a new driver and the first time of buying my car. The whole process is easy without hassle. The car price inclu... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Honda Durham
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, Royaume-Uni
- 0344 659 9218
4,9
Excellent
104 avis
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A répondu à 96 % de ses avis négatifs
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Fabulous team at Durham Honda
Stephen Gosling is a fantastic salesperson, who really listens to what the customer wants and will work to create the best possible deal. He is knowledgeable about the cars and builds a genuine rapport with customers. We have been buying cars from Honda Durham for over 10 years and will always deal with Stephen. After sales care and the positive, friendly, welcoming atmosphere make this garage worth returning to. I have just picked up my '26 registered car and I am thrilled with driveability and features.
2 mars 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Hi Paul,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re delighted to hear that Stephen has consistently provided you with an exceptional experience over the past decade. His ability to truly listen and build genuine rapport is something we’re incredibly proud of, and your comments reflect exactly the level of care he strives to deliver.
It’s fantastic to know you continue to enjoy both the welcoming atmosphere at Honda Durham and the high standard of our after‑sales support. We’re thrilled that you’re loving your new ’26‑registered car and its features — we hope it brings you many miles of enjoyment.
Thank you again for your loyalty and for choosing us time and time again. We look forward to welcoming you back in the future.
Kind regards,
Liza
Exceptional Experience.
Excellent choice of vehicles and professional and knowledgeable salesman.
2 mars 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Hi Michael,
Thank you so much for your fantastic 5‑star review! We’re really pleased to hear that you were impressed with the excellent choice of vehicles and found the salesperson to be both professional and knowledgeable. Feedback like yours means a great deal to the team at Vertu Honda Durham.
Thank you for taking the time to share your experience.
Kind regards,
Liza
Exceptional customer service
Stephen at Vertu Honda has been absolutely amazing. Very friendly, nothing was too much trouble and he answered all of our questions over a lovely cup of coffee!! We felt very at ease with Stephen and we trust we have made the right decision in dealing with him. The customer service has been exceptional and we wouldn't hesitate to recommend Stephen and the team at Vertu Honda. He really is a credit to the company.
27 février 2026
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Réponse de Vertu Motors - Honda Durham
Hi Catherine,
Thank you for the wonderful 5‑star review. It’s lovely to hear how well Stephen looked after you — friendly, patient, happy to answer every question, and even making the experience more relaxed over a cup of coffee. Feeling at ease and confident in your decision is exactly what we hope for, and your comments about the exceptional customer service and trust you placed in him really stand out. He’ll be delighted to know he made such a positive impression and that you’d happily recommend him and the team.
Kind regards,
Kerry
Natalie was very professional helpful…
Natalie was very professional helpful and friendly all the way through the process of buying the car. Nothing was a problem and answered all of or questions. Five star all the way!
Manni was extremely helpful and professional..Five star service
Our third purchase from Durham site…all the staff are very approachable and knowledgeable
Our only negative experience is the new way Honda are doing sales… but the staff navigate you through it …
27 février 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Thank you for your fantastic review. We’re delighted to hear how professional, friendly, and helpful Natalie was throughout your car‑buying journey. It’s great to know she answered all your questions and made the whole process feel easy. We’re also pleased to hear Manni provided excellent support — five‑star service all the way from both of them.
It means a lot that this is your third purchase from our Durham site, and we truly appreciate your kind words about the whole team being approachable and knowledgeable. Thank you as well for your feedback regarding Honda’s new sales process; while the system has changed, we’re glad to hear the team were able to guide you through it smoothly.
Kind regards, Keith
Natalie is the best
Great service with Vertu and im loving my new car. My salesperson Natalie was fabulous, she's a credit to the showroom. Nothing was too much trouble for her. Natalie's happy friendly way made my experience breeze.
25 février 2026
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Réponse de Vertu Motors - Honda Durham
Thank you for your lovely feedback! We’re delighted to hear you’re enjoying your new car and that you received such great service from the team at Vertu. Natalie will be thrilled to know she made the experience so easy and enjoyable — her friendly, helpful approach is a real credit to the showroom.
Kind regards,
Keith
Shopping for a BMW
Having decided we would like to buy a 1 series BMW , my wife and I decided on a day out in the Durham area, I had located 4 different cars in close proximity, surely we’d find one we liked..
We viewed 3 of the 4 car , some were scruffy, some had hardly been washed, let alone inspected or serviced, some had sales staff that just weren’t interested in showing us the car unless we were prepared to sit down and discuss a deal!
Disillusioned with the used car trade, we reluctantly decided we might as well view the remaining car on the list whilst in the area…!
On arrival at Vertu Honda Durham we were greeted by Natalie, she immediately had us in an immaculate , beautifully presented black BMW, and let us take it out for a test drive, a completely different experience to the previous dealers…this car was ‘the one’.
I don’t buy cars very often, a notoriously difficult customer according to some friends, but Natalie made us feel at ease with the whole buying process, answered any queries I had , and made the trauma of parting with money relatively painless.
14 février 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Thank you for sharing such a thoughtful review. I’m delighted to hear that Natalie transformed your experience and provided the welcoming, professional support you’d hoped for. It’s great that the car was perfectly presented and that she made the whole process easy and stress‑free. We’re glad you found the right BMW with us.
Kind regards, Keith
Réponse de Vertu Motors - Honda Durham
Thank you for your review. We're glad you received excellent customer service.
Kind regards, Keith
The worst aftercare customer service …
The worst aftercare customer service ive ever experienced. Ive owned my Honda civic over five years now which I bought from a Honda dealership.
Ive been taken my car to the Vertu Honda Durham dealership the best part of the five years now.
During this time ive spent thousands of pounds on my car with receipts to proove it, on repairs some due to wear and tear and some definitley not. I had to replace the rear suspension the 2nd year, I asked honda to split the cost with me because it wasnt a wear and tear issue given the age and mileage my car had at the time and they refused.
Ive had my alloy wheels damaged on numerous occassions whilst my car was under the care of Honda having four tyres replaced and I had to replace them again only a year later, they were well under the warantee mileage, most recently I had the inter cooling system replaced last year, I recently had an oil change and they didnt even use the correct oil advised by the guidlines in the service book, thats right.....of course they used a cheaper oil, ive got the receipt to proove it, If you do decide to take your car to Vertu Honda in Durham make sure you take a quick video of your car just incase it comes back with damage what wasnt there before you took it in.
My overall 5 years experience with Vertu Honda Durham is a very poor one, the management are very unprofessional and in complete denial if you raise any issue which lays the blame on them, they are incapable of dealing with it and lack any professional courstey or communication skills. I would personally avoid Vertu Honda Durham like the plague.
7 janvier 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Good morning Andrew, Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP1A2002 Kind regards, Kerry
Overall good experience
A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable. A couple of minor issues with small dents and chips to the paintwork maybe should have been addressed via Vertu's Used Car Preparation policy is the only real negative issue.
17 février 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Thank you for your feedback, Redcar Bear. I’m pleased to hear that your visit felt straightforward, friendly and pressure free, and that the sales team’s experience and knowledge helped make the process smooth from viewing to collection. I’m sorry to hear about the minor dents and chips you noticed — this is something we would typically address through our Used Car Preparation process, so I appreciate you highlighting it. Your comments are really valuable and will be shared with the team to help us improve.
Kind regards,
Danielle
Natalie
Natalie the saleswoman was excellent to deal with, very professional. At no point did I feel that she was pushing me into a deal I didn't want, she listened and gave great advice. The garage itself had a good range of available vehicles.
14 février 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Hi Paul,
Thank you for leaving this review. We are so pleased to hear that Natalie was excellent to deal with and that you found her professional, helpful and never pushy. It is great to know she listened, offered great advice and made the experience comfortable for you. We are also glad you were happy with the range of vehicles available at the garage.
Your feedback is very much appreciated.
Kind regards,
Danielle
Service
Took my car for it's service at Vertu Honda Durham. Dropped the car off, later that day got a call saying it was ready, Deborah and Martin are always polite and helpful. Great Team.
26 janvier 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Thank you for taking the time to leave this lovely review. We're delighted to hear that your service at Vertu Honda Durham went smoothly and that Deborah and Martin were their usual polite and helpful selves. They’ll be so pleased with your feedback. Great team indeed!
Kind regards,
Keith
Réponse de Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
I have had loads of cars from Vertu…
I have had loads of cars from Vertu honda Durham and I am looked after the honda teams in Sales and Management and service teams are excellent 👍 and would like to say very happy with my new Jazz
30 janvier 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Good morning, Thank you for taking the time to share such lovely feedback. It’s fantastic to hear that you’ve chosen Vertu Honda Durham for so many of your cars and that the Sales, Management and Service teams continue to look after you so well. Your loyalty means a great deal to everyone here.
We’re delighted to know you’re very happy with your new Jazz — it’s a brilliant choice and we hope you enjoy every mile.
Thank you again for your continued trust and support. Kind regards, Kerry
Excellent staff
Excellent staff, in particular Stephen Gosling who was very willing and able to help. He is an asset to the group.
14 janvier 2026
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Réponse de Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Friendly and helpful staff
22 janvier 2026
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Réponse de Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Réponse de Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Helpful and friendly staff.
21 janvier 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Thank you, Brian, for your 5‑star review. We’re really pleased to hear you found our team at Vertu Motors Honda Durham helpful and friendly. Your feedback is appreciated, and we look forward to welcoming you again. Kind regards, Kerry
excellent sevice
friendly, courteous staff. nothing too much trouble. knowledgeable staff meant an easy process from start to finish.
15 janvier 2026
Avis spontané
Réponse de Vertu Motors - Honda Durham
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
This Vertu Honda dealership is awesome
This Honda dealership goes out of its way to make sure you get the best deal, the best service and a fantastically prepared car! I just bought a used Civic which was immaculately prepared in and out when I came to pick it up, Andrea who worked so hard in making sure my car was perfect, from the personalised videos of the car during the decision making process, to the pre-pick up video, the whole experience was truly personal, friendly and competent. Highly recommend purchasing a vehicle here.
5 décembre 2025
Avis spontané
Réponse de Vertu Motors - Honda Durham
Thank you so much for your kind words! We are so happy to hear that Andrea was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Satisfied Customer
Totally relaxed, no pressure selling every detail fully explained to us.
5 novembre 2025
Avis spontané
Réponse de Vertu Motors - Honda Durham
Good morning Paul. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
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