We were guided through the process by John Walker. He explained all aspects of the new car, gave us a good price on the old car and did most of the paperwork for us. We are very grateful for his assis... Voir plus
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Établissement
Changer d'établissementScotswood Road, NE4 7DF Newcastle upon Tyne, Tyne and Wear, GB
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Lisez les avis des autres
Another fantastic and very happy visit to Honda Newcastle ! As always every member of staff were very warm and welcoming as well as being 100% professional. A special mention to Chad Ridley who wen... Voir plus
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I love my Honda cars! I always get exemplary friendly and trusted service. Lovely friendly and helpful staff. I’ve looked at other dealerships and make of cars but always come back to Honda Scotswo... Voir plus
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Really good experience recently at Vertu Honda Newcastle. After identifying the car the sales process was without hassle and took only 10 days to exchange. Fourth family car purchased through Vertu, t... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Honda Newcastle
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Scotswood Road, NE4 7DF, Newcastle upon Tyne, Tyne and Wear, Royaume-Uni
- 0344 659 9343
4,8
Excellent
97 avis
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A répondu à 96 % de ses avis négatifs
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We were guided through the process by…
We were guided through the process by John Walker. He explained all aspects of the new car, gave us a good price on the old car and did most of the paperwork for us. We are very grateful for his assistance and pleased with the new car.
2 septembre 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you for your wonderful review. We're delighted to hear that John Walker guided you through the process so thoroughly and made everything straightforward and stress-free. It's great to know that he took the time to explain all aspects of your new car, provided a fair valuation for your part exchange, and helped with the paperwork along the way.
We'll be sure to pass on your kind comments to John. We hope you enjoy your new car and thank you for choosing us.
Kind regards,
Matthew
I love my Honda card and the exemplary Honda care
I love my Honda cars! I always get exemplary friendly and trusted service.
Lovely friendly and helpful staff.
I’ve looked at other dealerships and make of cars but always come back to Honda Scotswood!
I would highly recommend
13 août 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Hi there,
Thank you for your fantastic 5-star review!
We’re delighted to hear you continue to enjoy such friendly and trusted service from the team at Vertu Honda Newcastle. Customer loyalty like yours means so much to us, and it’s wonderful to know that, even after exploring other options, you keep coming back.
Thank you for your recommendation and kind feedback. We look forward to welcoming you back again in the future.
Kind regards,
Kerry
At Vertu honda Newcastle Neil Riddell…
At Vertu honda Newcastle Neil Riddell took a usually stressful experience and turned it into a fully understandable stress free encounter because he is one of the nicest gentleman you are ever likely to meet who actually cares and fully engaged with customers. He made the difference while the whole team and the outstanding mechanics have done me proud by delivering excellence in perfect workmanship. Thank you all including the person who cleaned and vacuumed the car before I collected it, you keep the dream alive and I can't put a price on that.
3 août 2026
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Réponse de Vertu Motors - Honda Newcastle
Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
It was an absolute pleasure doing…
It was an absolute pleasure doing business with vertu Newcastle. I was very happy with how smoothly everything went. Vic Roy is very professional and knew her onions. Thank you very much
29 juillet 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you for your fantastic feedback.
We’re delighted to hear that it was an absolute pleasure doing business with Vertu Newcastle and that everything went so smoothly throughout your experience.
It’s especially great to know that Vic Roy provided such professional and knowledgeable support, helping to make the whole process straightforward and enjoyable. We’ll be sure to pass on your kind words to her.
Thank you for choosing Vertu, and we hope you enjoy your new car.
Kind regards,
Matthew
Another fantastic and very happy visit…
Another fantastic and very happy visit to Honda Newcastle !
As always every member of staff were very warm and welcoming as well as being 100% professional.
A special mention to Chad Ridley who went above and beyond to secure the right vehicle for me …
Many thanks Tony.
17 juillet 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you, Tony, for your fantastic review and for your continued support of Honda Newcastle.
We are delighted to hear that another visit has left you feeling so happy and satisfied. Providing a warm welcome alongside a professional, customer-focused experience is something we take great pride in, so it is wonderful to know that every member of the team helped make your visit a positive one.
A special thank you for highlighting Chad Ridley. We are thrilled to hear that he went above and beyond to secure the right vehicle for you. At Vertu Honda, we believe our customers should always be in control, with friendly guidance, honest advice, and no pressure, and it is fantastic to know that Chad delivered exactly that level of service.
Your kind words and continued loyalty mean a great deal to us, and we will be sure to pass on your thanks to Chad and the wider team.
We hope you enjoy your new vehicle and look forward to welcoming you back again soon.
Kind regards,
Keith
Great advert for the motor trade
Great customer service from Chad, Mark and the team. Straight dealing, relaxed and friendly. Also helps that they’re selling very nice cars. Thanks to all.
7 juillet 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Hi Roger,
Thank you for your fantastic feedback.
It's great to hear that Chad, Mark and the team provided such excellent customer service. We're pleased you found the experience straightforward, relaxed and friendly, and that you were impressed with the cars on offer too.
Thank you for taking the time to share your experience.
Kind regards,
Danielle
The customer service was excellent
The customer service was excellent. I found the staff all pleasant, helpful and thoroughly efficient. I was very happy with the service given.
25 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you for your lovely feedback. It’s great to hear you found our team pleasant, helpful and efficient, and that you were happy with the service you received. We really appreciate you taking the time to share your experience. Many thanks, Chloe
Honda HRV Used Cat
Jack was fantastic from start to finish. Extremely knowledgeable, friendly and nothing was too much trouble. He made the whole process extremely easy.
He is a credit to your team.
Love our new car
25 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Hello Sharon,
Thank you for your lovely review! We’re delighted to hear Jack provided such fantastic service and made the whole process easy for you.
It’s great to know you love your new car – we’ll be sure to pass on your kind words.
Kind regards,
Kerry
Can not recommend this company enough
Can not recommend this company enough. We live in London and they were able to accommodate us asking for videos and answered any questions we had. They kept us informed and updated about anything that needed doing prior to us making the journey to see and hopefully collecting the car.
Every member of staff we spoke to or met were helpful, knowledgeable and welcoming.
The car was ready and as described and shown in the videos. It was a quick and easy transaction.
As we travelled by train Natalee was kind enough to pick us up and made us feel 'at home'. She ensured we were met with a cup of tea and a biscuit too after out long journey. Jack finalised all the paperwork for us and was also welcoming and a pleasure to deal with.
Honestly Vertu Honda Newcastle make you feel like friends and you cannot beat the customer services you
16 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Good afternoon Androulla,
Thank you for your fantastic and detailed review. It’s wonderful to hear that despite the distance, the team were able to support you so well with videos, clear communication, and keeping you fully updated throughout the process.
We’re delighted that everything was exactly as described when you arrived and that the whole transaction was quick and straightforward. It’s especially lovely to hear that Natalee helped make your journey easier by picking you up and making you feel welcome, and that Jack ensured everything was finalised smoothly. Those personal touches really do make a difference.
Your kind words about the team feeling like friends mean a great deal, and we truly appreciate your recommendation.
Kind regards,
Dean
Just purchased our used ZR-V advance…
Just purchased our used ZR-V advance from these guys today. Was very fortunate to deal with Jack and Natalie who were both knowledgeable, patient and supportive in choosing this car which lead to a seamless process. Although the car is used, its condition and presentation on pickup today was truly outstanding. Both Jack and Natalie are huge credit and great assets to the company, Jack’s communication and attention to detail gave me great confidence in proceeding with this purchase and we would highly recommend anyone to make a visit to this showroom. Thank you to everyone involved. Simon & Clare.
4 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Dear Simon & Clare,
Thank you so much for your fantastic review and for choosing us for your recent purchase of the ZR-V Advance.
We’re delighted to hear that Jack and Natalie provided such a knowledgeable, patient, and supportive experience throughout your journey. Ensuring everything runs smoothly and giving our customers complete confidence is exactly what we strive for, so your kind words mean a great deal.
It’s also wonderful to know that the vehicle presentation met your expectations on collection—our team takes great pride in preparing every car to the highest standard.
I’ll be sure to pass on your lovely feedback to both Jack and Natalie—they’ll be thrilled to hear it. Your recommendation truly means a lot to us, and we hope you enjoy every mile in your new car.
Thank you again for your support.
Kind regards,
Keith
Really knowledgeable young Sales…
Really knowledgeable young Sales Executive, Jack heads , made the whole buying experience easy !
3 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Booked an MOT at Vertu Honda in Newcastle
Booked an MOT at Vertu Honda in Newcastle upon Tyne as they had an offer at £45. They called to say I needed extra work including a diagnosis which alone was £160, but with the extra work totalled over £400.
The next day after completing the work the ABS dashboard light was on. I called to the garage and emailed them four times to no answer. They washed their hands of the problem even though the problem came from the rear wheels where they were working on.
So a very low score from me because of their customer service.
UPDATE!! The manager reached out and I took the car back for inspection.
The guys were extremely professional in their approach and took me into the garage to show me where the fault comes from. I've now adjusted my rating and will be very happy to use them in the near future.
NOTE: I've used web app mechanics previously who come to you and are slightly cheaper but the quality of work is well below par. I will certainly use VERTU HONDA again.
14 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Dear Mr Powell Thank you very much for taking the time to review your visit to us at vertu Motors Honda Newcastle. We are very sorry to hear about your experience. This most certainly is not the level of service we expect to deliver. Please accept my apologies for this. If you should wish to discuss further please do not hesitate to call on 0191 272 2881. Regards Chad Ridley General Manager
PERFECT
From walking into the showroom and meeting John Walker the process of buying the car was faultless. John is very experienced, knowledgeable, extremely professional, but most importantly, friendly, and not pushy, and never gave it the hard sell. John is a credit to Vertu Honda. He explained everything about the car, and more. The car was inside the showroom when my wife and I arrived to pick it up and it was gleaming. We got a great part exchange, and have no hesitation in recommending the Vertu Honda dealership on scotswood road, and John Walker.
5 STAR SERVICE THROUGHOUT.
27 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you for your outstanding review. We’re delighted to hear that your experience was faultless from the moment you entered the showroom. John will be thrilled to know his knowledge, professionalism and friendly, no‑pressure approach made such a positive impact. It’s wonderful that the handover, part‑exchange and overall service all met your expectations. We truly appreciate your recommendation and your 5‑star feedback.
Many thanks,
Chloe
Good Job Done
Very good to deal with apart from the Broker making a mess of things beyond Vertus control .
Would just like to mention has the salesperson Mark Hubbard did a fantastic job in dealing with the situation .
would definatly use again
29 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Good afternoon Michael,
Thank you for your feedback. It’s great to hear you found us very good to deal with overall, and that Mark provided fantastic support in helping resolve the situation and keep things on track for you.
We really appreciate your understanding and your recommendation, and we look forward to seeing you again in the future.
Kind regards,
Dean
Another car from Vertu
Really good experience recently at Vertu Honda Newcastle. After identifying the car the sales process was without hassle and took only 10 days to exchange. Fourth family car purchased through Vertu, their staff certainly know how to undertake good quality business for their clients
19 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Hi Steve,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great experience with the team at Honda Newcastle.
It’s wonderful to know that everything went smoothly and hassle-free, and that the process was completed so efficiently. We’re especially pleased to hear of your continued trust in Vertu—purchasing your fourth family car with us is fantastic to hear!
Your kind words about the team and the quality of service will mean a lot to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Had long wait for car which in the end…
Had long wait for car which in the end was out of their control, a lot off positive phone calls and kept me up to date. Gave me a reduction in price and a full tank of fuel.
18 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Hi Steven,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Honda Newcastle.
While we’re sorry that there was a longer wait than expected for your car, we really appreciate your understanding that the delay was beyond the team’s control. It’s great to know that despite this, the team kept in touch with regular updates and supported you throughout with clear and positive communication.
We’re also pleased to hear that the gesture of a price reduction and a full tank of fuel helped demonstrate our commitment to making things right.
Thank you again for your kind feedback and for choosing Vertu Motors — we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Slight delay in obtaining car but…
Slight delay in obtaining car but otherwise good service. Jack gave us all the info we needed and was very helpful, we are happy with the car supplied
17 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you for your feedback. I’m glad to hear you received good service overall, and I appreciate your patience with the slight delay in getting your car. Your comments are valued.
Many thanks,
Chloe
Very helpful & friendly staff
Very helpful & friendly staff, especially Jack Heads who was brilliant from start to finish. Would definitely recommend.
15 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you for sharing this great feedback. It’s wonderful to hear that you found the team so helpful and friendly, and that Jack Heads supported you brilliantly from start to finish. Knowing you’d confidently recommend the experience really means a lot.
Many thanks,
Chloe
I was seen by an young lad (Jack) I…
I was seen by an young lad (Jack) I think he was called, very helpful went through everything about the car/ prices etc. Would defiantly recommend this garage.
20 avril 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you for taking the time to leave your review. I’m pleased to hear that Jack was so helpful and took the time to go through everything clearly with you, including the car and pricing. It’s great to know you felt well looked after, and we really appreciate your recommendation.
Kind regards,
Keith
Gutted
Cant fault customer service, the garage was not pushy. we found a car we had been looking for, after 6 months of searching at a decent price, there was never any local till this one popped up. We thought we had got a brilliant deal however buying a car thats had a 'pre sale inspection' and finding a golfing book and a random mans order of service with a photo on was just the start of a bad experience. The cleanliness was not up to standard on collection in or outside the vehicle.
6 hours later my skoda scala monte carlo's clutch failed, went straight to the floor, couldn't get it in gear multiple times, scary with a toddler in the car and on main roads.
Husband drove it later and got the end of our estate at front of junction, clutch went straight to floor, wouldnt go into gear had to wave cars to go around us, extremely dangerous and embarrassing from a main dealer garage.
Got it home after a short test drive after finally getting it going, to realise how noisy the engine bay was it sounded like a 2.0l diesel not a 1.0l petrol, we were absolutely devastated. The whole point in buying this car was to stop years and years of bad luck and fixing our cars every weekend with older cars. The car has clearly had a very hard ragged life by someone.
Contacted them and they collected it the very next day and got a refund. Then saw they put it straight back up for sale!!
Still very shocked from a main dealer to sell a car in that condition when we told them we have 4 children, clearly not inspected correctly before sale.
It could of caused a crash.
8 avril 2026
Avis spontané
Réponse de Vertu Motors - Honda Newcastle
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. If you would like to discuss your experience in more detail please contact me directly at the dealership or via email at chad.ridley@vertumotors.com Kind regards, Dean
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