Vertu Motors - Kia Nottingham Avis 

Excellent customer service, clear communication throughout the process.

Very happy with the price and deal agreed.

Dealt with Will Smith, very helpful, good communication and very personable.

The sales person Jordan Seal was excellent, he was very thorough helpful understanding he went out of his way to help . Couldn’t give him a better review

Lucus was helpful, attentive and understanding throughout the purchase, and also on collection.
All in all a very pleasurable experience.

I’ve had a very poor experience with Vertu Kia Nottingham, and I’ve now given them a month to sort things but this has not been done to my satisfaction at all.
Purchasing a used car from them was relatively easy. Test drove the car (an hour and a half from where I live) and was happy to purchase, but there were a lot of minor scratches and damage to the paintwork that I was assured would be repaired.
Communication after the test drive was far from pushy – I felt like I was chasing them for information and to arrange delivery, but no real complaints.
However, when the car was delivered, all of the cosmetic damage that should have been repaired was still there. It was very obvious that no work had been done to repair this.
I was incredibly disappointed by the state the car arrived in. Even with just a cursory glance around the car, I took 16 photos of damage to the paintwork.
The driver who brought it actually had 19 photos that he had taken, because he had to be able to prove that all of the damage was there before he loaded it onto his delivery truck.
We had agreed that all paintwork on the car would be made right before it was delivered, and there were so many scratches, scuffs and marks that I find it hard to believe that it had been checked before delivery.
I phoned the garage immediately, and was told to send the photos through but to accept the car and it would be put right. I then received a phone call that same afternoon from a manager who said that the car would be collected and repaired, and I would have a courtesy car.
I waited a week to hear from the garage, and then emailed the manager. I was then told that he had been absent from work for personal reasons, which I am very sorry about, but his workload should have been covered.
Since then, there has been a great deal of back and forth to arrange for the car to be collected and repaired, all of which takes my time up.
During the month I have had the car, I noticed that the windscreen wiper blades are working very poorly and need to be replaced, so I sent a very polite email to the garage asking if this could perhaps be done while they have it as a small courtesy for all the hassle this has caused me.
I didn’t get a reply, so I sent another email and then received an email back to say that this would have to be authorised, so it sounds unlikely that even this small gesture will be made.
It’s very disappointing service from a main dealership. One error in sending the car without repairs might have been forgivable, although it totally ruined any new car joy I might have had, but the way they’ve dealt with it since then has been really poor.

Last year, after decades with Vauxhall (now Stellantis of wet belt fame), I changed franchise and bought a Kia Ceed estate. Vertu are my local Kia dealer but they did not have a suitable car available at that time and trips to the supplying dealer are not feasible.
I had read some negative reviews of their servicing department but they must have improved their performance markedly as my servicing experience with Vertu Kia Daybrook was one the best I have had.
I booked the car in for 9.30 for its annual service and a service adviser, Sian Catton, guided me through the check in procedure. I received the video of the service and health check from a service engineer, Katie Bowes, with reassuring visual data on the tyres, brake disk wear and condition of the main underbody components.
I requested the car for 3pm but Sian rang me to confirm the car was ready by lunch time. When I arrived, Sian went over the paperwork with me and the car was waiting by the main rear entrance, washed and valeted. Sian was really good at her job.
My car has a 7 year warranty and I intend to keep it for a few years. I have a service plan with Vertu and I trust this will be the start of a positive relationship with a new dealership..

I recently brought a used Jaguar F-Pace from Vertu Kia, Daybrook, Nottingham. From start to finish my experience with dealing sales executive Mark Robinson was a pleasure due to his none pushy and relaxed nature. He was professional at all times and although the vehicle we purchased was slightly more than we wanted to pay he made the sale easy and explained the benefits of buying this particular car, which made perfect sense. As a result I am really pleased with my Jaguar and the after sales from Mark was first class.

The sales team Lucas, Sam and Rob were brilliant. No hard sell just wanting to get the right car for me. They were knowledgeable and explained everything I needed to know.
Unfortunately the same can’t be said for the Kia Finance team who made what should have been a good experience extremely stressful, hence the 4 stars.
Lucas, Sam and Rob deserve 5 stars it’s a shame their colleagues in finance brought the rating down

Very welcoming staff.
Really good commutation all round.

Fabulous service, well priced cars and great customer service. Highly recommended garage.

All the staff we met were very friendly, patient at answering all our questions and professional. The process was straightforward to go through.

After having 2 kia Xceeds , my husband looked at the Sportage we spoke to Kin Wong, he was very helpful and went through all the different models. Kin was very knowledgeable and a very respectful member of the team thank you.

Had an excellent service from the start to Finnish buying my new car from them .
No pushy Sale's team and took there time to get everything just right . Would highly recommend them ....

Keith was a very patient and helpful salesman. He talked me through all the options of buying a car and found just the perfect one for me with the help of Rob as the car was already at the site.
The whole process was explained as we went along at an acceptable pace. He did not rush me and I never felt pressurised.

We didn’t have the opportunity to test drive the vehicle prior to purchase. We were very surprised to find that there was no plug in version available, disappointing because we have had installed a charging point.
Lastly we were not happy, two days prior to collecting the vehicle, to be told the invoice had increased, by £9 a month, finally, after we showed some anger at being treated so unprofessionally, the figure dropped to 90 pence a month. Odd!!!

Kept me informed all the while as to what was happening whilst waiting for my car to arrive

I purchased a new Kia Sportage from Kia Vertu Nottingham and, from initially placing my order to collecting my vehicle, I have been very well looked after by Keith Stokes, keeping me fully informed throughout the process. Keith made sure that the transaction was smooth. It was a real pleasure dealing with Keith. He displayed tremendous humour and wit, whilst being professional throughout.I should also mention Leon for his kindness and help.

Very friendly and efficient
Smooth handover

This car dealer has been a pleasure to deal with from booking a test drive to my face to face interactions with the dealership when I visited. Polite, friendly, helpful receptionist that went above and beyond for me as I was 24 hours early for my test-drive. Jordan Seal the sales executive was the same, friendly, helpful, knowledgeable and above all patient. Drove the EV3 - a dream to drive, and although I have a few other test drives to do it is going to be difficult to top this car and if I dont take it (unlikely) that will be because it is a little bigger than I need.

The staff was professional helpful and friendly