Review: Vertu York I visited Vertu York and as soon as I walked in, no staff greeted me at all. I checked over the car — it wasn’t even clean, there was dirt all over the pedals, and the engine b... Voir plus
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Établissement
Changer d'établissementClifton Moor Gate, YO30 4WR York, North Yorkshire, GB
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Lisez les avis des autres
Firstly, our sales rep Jessica took a genuine interest in our requirements and guided with humour and care to the end purchase. Then the vehicle chosen was what we wanted and the team at Renault were... Voir plus
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Excellent experience! Jack Foster was very helpful in finding me the perfect car, he wasn’t pushy, he showed me a variety of options and was very honest with which car would be the best option to go f... Voir plus
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The process for the purchase of my new Renault from Vertu Motors in York was trouble free. The salesman, Colby, provided excellent service with comprehensive information being provided, an accurate ti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Renault York
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Clifton Moor Gate, YO30 4WR, York, North Yorkshire, Royaume-Uni
- 0344 659 6044
4,5
Excellent
56 avis
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Terrible
Review: Vertu York
I visited Vertu York and as soon as I walked in, no staff greeted me at all. I checked over the car — it wasn’t even clean, there was dirt all over the pedals, and the engine bay under the bonnet was filthy too. I spoke to Calum, who told me this was “normal” and they don’t clean cars beforehand. After arguing my point, they eventually agreed to clean it, though I was annoyed they claimed it would take a whole week to do.
Later I discovered the parcel shelf was missing, plus there were faults with the suspension arms. Again I spoke to Calum — he refused to help or cover repairs, even though I had a 3‑month warranty. I left a review, and Steven eventually called to say he’d honour the warranty, fix the suspension and send me a replacement parcel shelf.
Since then I’ve sent emails and phoned several times — still no parcel shelf, no update, and no call‑back from Steven. The communication is absolutely terrible and the whole service was very poor from start to finish. I wouldn’t recommend them.
7 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn
Nothing but positive due to Jess.
From our initial visit to collection, our experience was positive.
Jess was knowledgable, polite, friendly and importantly just aimed to meet our needs with valued advice!
25 juin 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Hello Neil,
Thank you for your great review! We’re delighted to hear you had such a positive experience from start to finish.
It’s fantastic to know Jess provided knowledgeable, friendly service and focused on meeting your needs – we’ll be sure to pass on your kind words.
Kind regards,
Kerry
Great experience with York Vertu
Great experience with York Vertu - especially Jessica who was great throughout with initial information and then updates on the cars progress. Brilliant!
16 juin 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Good afternoon Julien,
Thank you for your great feedback, it’s fantastic to hear you had such a positive experience and that Jessica kept you well informed throughout.
Kind regards,
Dean
Good experience
Friendly atmosphere. Salespeople were informative but not pushy.
I needed an extended test drive to see if the car would go in my small garage - that was no problem. I received willing help on some form filling. The MAnager came over at the end to see if I had been happy with everything. The whole process was pleasant from start to finish.
22 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Thank you for your lovely feedback. We’re delighted to hear you enjoyed the friendly, relaxed atmosphere and that the team provided informative, pressure-free support throughout.
It’s great to know your extended test drive and additional help with paperwork were accommodated, and that the manager’s check-in added to your experience. We’re pleased everything was smooth and enjoyable from start to finish.
Kind regards,
Matthew
Great customer service at Vertu Renault…
Great customer service at Vertu Renault York. Saw car online and enquired. Very prompt response. Went to view car and salesman Jack was very helpful, not pushy at all and gave me a great deal on my trade in which clinched the deal. Everything was explained so clearly and patiently, even when I picked my new car up and didn't quite understand all the technology! I felt really confident that I made the right decision. Well done Jack you are a credit to Vertu.
5 juin 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us at Vertu Renault York. It’s great to know that your enquiry was handled promptly and that Jack provided you with helpful, clear and pressure-free support throughout your journey.
We’re especially pleased that you felt confident in your decision and that everything—from your part exchange to the handover—was explained thoroughly, even when getting to grips with the technology. I’ll be sure to pass on your kind words to Jack; he’ll be delighted to hear them.
Enjoy your new car, and we hope to welcome you back again in the future.
Kind regards,
Matthew
A return to Renault
Firstly, our sales rep Jessica took a genuine interest in our requirements and guided with humour and care to the end purchase. Then the vehicle chosen was what we wanted and the team at Renault were realistic on timings and any additional cost incurred so there were no surprises. A good buying experience
29 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Thank you for sharing such a thoughtful review. It’s wonderful to hear that Jessica took the time to understand your needs and supported you with genuine care (and a bit of humour) throughout the process. We’re also really pleased that the team kept everything clear and transparent, ensuring the vehicle, timings and costs were exactly as expected. It’s great to know the whole experience felt smooth and straightforward for you.
Many thanks,
Chloe
The process for the purchase of my new…
The process for the purchase of my new Renault from Vertu Motors in York was trouble free. The salesman, Colby, provided excellent service with comprehensive information being provided, an accurate timeline and helping with a couple of issues that I had. At the time of the handover of the vehicle Colby was fully prepared which made for a quick and easy process.
28 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Good afternoon Bob,
Thank you for your review. It’s great to hear the whole process was trouble free and that Colby provided excellent service, clear information, and a smooth handover experience. We’re pleased everything went so easily for you.
Kind regards,
Dean
Disappointed
We bought a second-hand Volvo from Virtue. We had a couple of issues initially, and to be fair, these were resolved apart from an ongoing problem that we had pointed out at the time of purchase. We also had to pay over half the cost of a new key so that we could have two keys, as the car only came with one.
However, the aftercare has been very disappointing. The car is still within the 3-month warranty period, yet the issue we originally raised has continued to worsen. In hindsight, we probably should have left the car there when we first noticed it.
We had the problem checked by our local Volvo dealer, who confirmed it is a known issue with Volvo vehicles. Normally, Volvo may offer a goodwill repair for this type of fault, particularly as the car has a full Volvo service history and has covered less than 30,000 miles. Unfortunately, Volvo declined to help because the car was purchased through Virtue rather than directly from a Volvo dealership.
Had we bought the car directly from Volvo, we would also have received a 12-month warranty instead of just 3 months. Overall, we are very disappointed that Virtue seem unwilling to help with a known and worsening issue.
Lesson learned: buying directly from the main dealership may cost more, but the aftercare and warranty support are likely to be much better.
26 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPB2005 Kind regards, Dawn
Great service and communication Jess…
Great service and communication Jess who is the mobility expert was lovely and made the whole process easy and straightforward answered all of our queries and got back to us when needed overall great experience happy customer.
18 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Hi Melissa
Thank you for your lovely feedback. We're delighted to hear that you received great service and communication throughout your experience. It’s wonderful to know that Jess, our Motability expert, made the whole process easy and straightforward, answering all your queries and keeping in touch when needed.
We’re so pleased you had such a positive experience — your kind words are truly appreciated.
Kind regards
Dawn
An order with special attention
After taking on the order from another dealer that failed to deliver, they took the time to understand my situation and needs and did all they could to make the experience as smooth as possible without delays.
Jack was especially helpful giving my order the special attention it required.
14 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Hi Lloyd,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Renault York.
We’re especially pleased that the team were able to step in and support you after your previous experience elsewhere, taking the time to understand your situation and ensure everything progressed as smoothly as possible. Your kind words about Jack are greatly appreciated — his dedication and attention to detail clearly made a real difference, and he’ll be thrilled to hear your feedback.
Thank you again for choosing Vertu Motors, and we’re so glad we could help turn things around for you.
Kind regards,
Liza.
Jess was great
13 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Thank you for sharing your feedback. It’s lovely to hear that Jess made such a positive impression — simple, genuine praise like this really speaks volumes about the service she provided. She’ll be delighted to know her support stood out.
Many thanks,
Chloe
New car purchase
I placed the order for my new car over the telephone and Colby and the finance manager went above and beyond to ensure that I got the car that I wanted at the price that I wanted. Even on his day off Colby made sure that all of the necessary paperwork and checks were in place to enable me to collect my car on the day I had requested. Thanks Colby, you are a credit to Vertu Motors.
7 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Hi Sarah
Thank you for your fantastic feedback. We're delighted to hear that ordering your new car over the telephone was such a positive experience. It’s wonderful to know that Colby and the Finance Manager went above and beyond to ensure you got exactly the car you wanted at the right price.
We’re especially pleased to hear that Colby continued to support you even on his day off to make sure everything was in place for your collection — that level of dedication really makes a difference. Your kind words about him being a credit to Vertu Motors will mean a great deal.
Thank you again for choosing us, and we hope you enjoy every mile in your new car.
Kind regards
Dawn
Excellent experience
Excellent experience! Jack Foster was very helpful in finding me the perfect car, he wasn’t pushy, he showed me a variety of options and was very honest with which car would be the best option to go for, very quick with responses to emails even on his day off! Nothing was too much trouble. Would definitely recommend vertu Renault York.
24 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Hi Mel,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear that you had such an excellent experience at Vertu Renault York.
It’s wonderful to know that Jack took the time to understand what you were looking for, showed you a range of options, and offered honest advice to help you choose the car that best suited your needs — all without any pressure. His quick communication, even on his day off, and willingness to go above and beyond really highlight the level of care we aim to provide, and he’ll be thrilled to read your kind words.
Thank you again for your recommendation and for choosing Vertu Motors. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
The process from start to finish was a pleasant process
The process from start to finish was seamless, staff were more than helpful making it a painless process would definitely recommend Reanult Vertu York 5 star service 👌🏼
5 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Hi Mark,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Renault York was seamless from start to finish.
It’s great to know that the team were more than helpful and made the whole process easy and painless for you. Your recommendation really means a lot to everyone at the dealership.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
From first entering the dealership to…
From first entering the dealership to finally picking up my new car everything run very smoothly Jess the sales lady for Motability was absolutely wonderful. Nothing was too much trouble. She explained everything and on the handover she went through everything in the car. This is my first experience there and it certainly won’t be my last absolute wonderful.
29 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Hi Mr Holdsworth,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re absolutely delighted to hear that your experience at Vertu Renault York was so smooth and enjoyable from start to finish.
It’s fantastic to know that Jess looked after you so well during your Motability journey. Her willingness to go above and beyond, clearly explain everything, and carefully guide you through the handover of your new car is exactly the level of service we strive to provide. She’ll be thrilled to receive your kind feedback.
We’re especially pleased to hear that this being your first experience with us has left such a positive impression — knowing that it won’t be your last truly means a lot to the whole team.
Thank you again for choosing Vertu Motors. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
Cracking deal on used car at Vertu
Spotted a used Renault Symbioz at Vertu at York. After working out a good deal with Matt and help from Mark we are now the proud owners of the advertised car and over the moon with it, being a quality and comfortable vehicle. We send our thanks to the team at Vertu for sorting out the sale and p/x of our trade in car. 5stars for customer service and highly recommended.
27 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Dear Keith,
Thank you very much for taking the time to leave such a positive 5‑star review. We’re delighted to hear that you’re over the moon with your Renault Symbioz and that it’s proving to be a quality and comfortable vehicle.
Your kind comments about Matt and Mark are greatly appreciated. It’s wonderful to know that they were able to work with you to secure a great deal and make the sales and part‑exchange process run smoothly. Feedback like yours really highlights the level of customer service the team at Vertu Renault York strive to deliver.
Thank you again for your recommendation — it truly means a lot to us. We wish you many happy miles in your new car.
Kind regards,
Liza
Vertu Renault York
We met Jess a sales executive who dealt with our purchase. she was knowledgeable, polite and professional.
The whole process was explained in detail and seamless.
27 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Good morning Stephen,
Thank you for your review. I’m pleased to hear that Jess supported you so well throughout your purchase, coming across as knowledgeable, polite and professional. It’s great to know the whole process was clearly explained and felt seamless from start to finish.
Kind regards,
Dean
Smooth and efficient sale
Smooth and efficient sale. No hassle and a very agreeable salesman, Marcus.
I would recommend Vertu Renault in York.
22 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Dear Janet,
Thank you for taking the time to leave your feedback. We’re delighted to hear that your experience with Vertu Renault York was smooth, efficient and hassle‑free.
Your kind comments about Marcus being agreeable and supportive throughout the process are very much appreciated and will be shared with him and the team. Thank you for your recommendation — it really does mean a great deal to us.
Kind regards,
Liza
Marcus was very good and provided an…
Marcus was very good and provided an excellent experience
21 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Dear Ian,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Marcus provided an excellent experience during your visit.
Your kind comments are very much appreciated and will be shared with Marcus and the team at Renault York. Thank you again for choosing us.
Kind regards,
Liza
Smooth seamless purchase
Smooth seamless purchase - Marcus made the whole experience very easy and stress free.
10 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault York
Thank you for your feedback. We’re delighted to hear your purchase was smooth and seamless, and that Marcus made the whole experience easy and stress free. Your comments are truly appreciated.
Many thanks,
Chloe
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