The car buying experience was relaxed and without pressure. Iver was professional and courteous, and did everything he could to be helpful. A small issue with my car arose on the day of collection, bu... Voir plus
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Établissement
Changer d'établissementMcMullen Road, DL1 1XP Darlington, County Durham, GB
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An excellent car purchase experience. Great well prepared car, the staff were excellent, caring and a welcoming. A true pleasure dealing with Vertu Skoda Darlington and a big thankyou to Michal.
L'entreprise a répondu
Bought my white Vaxhall Mokka from Vertu Skoda Darlington around the 21st July. I wanted to trade in my White Hyundai i10 which was practically brand new. I am a mature women and my Hyundai i10 was an... Voir plus
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Charmaine was absolutely brilliant when I came to pick up my new car. She made sure the process was very smooth and the car was ready as soon as I arrived. I had never driven an automatic before so sh... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Skoda Darlington
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
McMullen Road, DL1 1XP, Darlington, County Durham, Royaume-Uni
- 0344 659 6663
4,7
Excellent
101 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Good people to do business with
Very nice people to deal with and a positive experience. Mollie helped us very well through the process and we are extremely happy with our new car.
19 mai 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Hi there,
Thank you for your lovely feedback. We're delighted to hear that you had such a positive experience and found the team so nice to deal with. It’s wonderful to know that Mollie supported you so well throughout the process and helped make everything run smoothly.
We’re especially pleased to hear that you’re extremely happy with your new car — that’s exactly what we aim for!
Your kind words are truly appreciated.
Kind regards
Dawn
Great experience from start to finish
Great experience from start to finish, staff were great. Extremely satisfied with whole process
18 mai 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Polite service
Polite, friendly and informative. Well looked after by Mollie.Superb service.at Skoda Darlington
15 mai 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Hi Eric,
Thank you for your fantastic 5-star review! We’re delighted to hear you were so well looked after by Mollie and the team at Skoda Darlington.
It’s great to know that you found the service polite, friendly and informative—your kind words will mean a lot to Mollie and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Mollie was a very friendly and hepful…
Mollie was a very friendly and hepful in the purchase of our new car
14 mai 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Good afternoon,
Thank you for your review. It’s great to hear that Mollie was friendly and helpful throughout the purchase of your new car — your feedback will be really appreciated.
Kind regards,
Dean
Charmaine a lesson in salesmanship
Charmaine the young lady who dealt with me made buying a car fun. Extremely knowledgeable and answered every question asked definitely not just a pretty face. Spoke to several other members of staff each just as pleasant. Highly recommend Vertu Darlington.
14 mai 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Good afternoon Barrie,
Thank you for your review. It’s great to hear that Charmaine made the experience enjoyable, with her knowledge and ability to answer all your questions. We’re also pleased the wider team were just as welcoming, and we really appreciate your recommendation of the Darlington team.
Kind regards,
Dean
Myself and my husband bought a car…
Myself and my husband bought a car through Vertu Motors Darlington and received top tier service. Matthew sorted everything for us, he was highly knowledgeable and very helpful. It was a very smooth process, making getting our new car very exciting. We love our new car, and would definitely come back if we needed any further vehicles.
9 mai 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Good afternoon Jadene,
Thank you for your review. It’s great to hear you received top‑tier service and that Matthew made the whole process smooth and straightforward. We’re delighted you love your new car and really appreciate your confidence in returning to us in the future.
Kind regards,
Dean
Excellent
Very efficient and kept me well informed re delivery and pick up.
Dealership friendly and helpful.
30 avril 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Dear David,
Thank you for your feedback. We’re pleased to hear everything was efficient and that the team kept you well informed throughout.
Kind regards,
Danielle
Staff were friendly and helpful
6 mai 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Hi Michael
Thank you for your lovely feedback. We're really pleased to hear that you found the staff friendly and helpful during your visit — that means a great deal to us.
Kind regards
Dawn
Efficient and professional service.
28 avril 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Good morning Phillip,
Thank you for your feedback. We’re pleased to hear you found the service efficient and professional, and we appreciate you taking the time to share your experience.
Kind regards,
Dean
Great service from start to finish
Great service from start to finish. Thank you Matt.
25 avril 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Thank you for your kind feedback. We’re delighted to hear that you received great service from start to finish, and Matt will be especially pleased to know his support made such a positive impression. Your comments are very much appreciated.
Kind regards,
Matthew
Great service
Matthew, the Sales Exc. Was extremely helpful and had good product knowledge which made the transaction so much easier.
I only went in to wait for my car to be serviced and came out having purchased a new vehicle!
22 avril 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Dear Stephen,
Thank you for taking the time to share your feedback. We’re delighted to hear that Matthew provided such helpful support and demonstrated strong product knowledge, making the whole transaction much easier for you.
It’s great to know that what started as a service visit turned into a new car purchase — a real testament to the positive experience you had. Your kind comments will be shared with Matthew and the team at Škoda Darlington.
Thank you again for choosing us, and we hope you enjoy every mile in your new vehicle.
Kind regards,
Liza
Great team to deal with very…
Great team to deal with very accommodating and knowledgeable and we’re very happy with the purchase.
Matthew was a pleasure to deal with many thanks.
16 avril 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you found the team accommodating and knowledgeable, and that you’re very happy with your purchase. Your kind words about Matthew are greatly appreciated — it’s lovely to hear that he was a pleasure to deal with. I’ll be sure to pass your thanks on to him and the team. Thank you again for choosing us.
Kind regards,
Keith
Very helpful and friendly staff
16 avril 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Thank you for your kind feedback. We’re pleased to hear that you found our team helpful and friendly during your visit. Creating a welcoming and supportive experience for our customers is very important to us, so your comments are greatly appreciated. Thank you again for choosing us.
Kind regards,
Keith
I had a very small problem with my…
I had a very small problem with my Skoda Kamiq, the USB outlets failed.
I was booked in seamlessly, kept informed on the progress, the part was sent overnight and fitted very early the next morning, all under warrenty
I have to say I am very impressed with all at this dealership
Highly recommend them
Everyone seems to care, understand, whileall providing their very best, always
Thank you once again
8 avril 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Hi John,
Thank you for the excellent 5‑star review. I’m really glad to hear how smoothly everything was handled — from getting you booked in quickly to keeping you updated and fitting the new part first thing the next morning under warranty.
The team at Skoda Darlington will be delighted with your comments. It’s clear their care, communication and attention to detail made a real difference.
Highly recommending them means a lot.
Kind regards,
Kerry
Not customer focussed.
The company /salesman ignored my requests for specific information on a vehicle and not to call at certain times that I had submitted on the enquiry form. Took down personal data in a deceptive manner despite having already given communication preferences. Provided PCP offers when explicitly told not to, that this would be a cash offer. Could not provide an adequate response when I challenged being asked a range of questions for an 'offer' I was not asking for overall breaching GDPR, then used the wrong name to address me. In the end went with a different dealership who were more professional. One positive is the speed of response.
30 mars 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1JL0104 Kind regards, Keith
Excellent service
I had excellent service from my first visit though to when I picked up my new car. Michal was very attentive and easy to talk to.
18 mars 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Thank you for your great review. I’m really pleased to hear you received excellent service throughout, and that Michal was attentive and easy to talk to. We truly appreciate your feedback.
Kind regards,
Matthew
All the staff were most helpful
All the staff were most helpful. Charmaine, who I dealt with, was very knowledgeable.
7 mars 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Good afternoon,
Thank you for sharing your feedback. I’m really pleased to hear you found all the staff at Škoda Darlington so helpful. It’s great to know Charmaine looked after you so well and that her knowledge made a positive difference to your experience.
If you need anything further, the team will be more than happy to assist.
Kind regards,
Dean
Excellent customer service from the…
Excellent customer service from the sales and spares team . Charmaine was brilliant from start to finish.
16 mars 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Thank you, Louise, for leaving this fantastic 5‑star review.
We’re delighted to hear that you received excellent customer service from both the sales and spares teams at Škoda Darlington. It’s especially wonderful to know that Charmaine was brilliant from start to finish — your kind words will mean a great deal to her and the wider team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
I think this is my 4th skoda through…
I think this is my 4th skoda through the same dealership.
The staff remember me. The new ones soon do too!!
Great team atmosphere. Helpful and knowledgeable. And honest!
14 mars 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Hi Joanne,
Thank you for your brilliant 5-star review. We're delighted to hear that this is your fourth Škoda from our Darlington dealership — your continued loyalty truly means a great deal to us. It’s wonderful to know that the team remembers you and that even the new staff quickly get to know you too.
Your kind words about the atmosphere, helpfulness, knowledge, and honesty of the team are greatly appreciated. We’re thrilled that you consistently have such a positive experience with us.
Thank you again for your ongoing trust and support.
Kind regards,
Liza
Excellent service once again at Vertu…
Excellent service once again at Vertu Darlington Skoda! Thanks to Matthew and the team.
9 mars 2026
Avis spontané
Réponse de Vertu Motors - Skoda Darlington
Good morning Martin,
Thank you for taking the time to leave your review. It’s great to hear you received excellent service once again at our Darlington Škoda site, and that Matthew and the team took good care of you.
We really appreciate your continued support.
Kind regards,
Dean
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