Had a great experience when buying a new Toyota Yaris Cross from Furqan at Vertu Glasgow Toyota. Furqan was very friendly, explained everything well, provided a test drive and offered a good discount... Voir plus
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Établissement
Changer d'établissement860 Kennishead Road, G53 7RA Glasgow, Scotland, GB
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I had a really helpful agent - Iona. She was friendly but more importantly both professional, knowledgeable and patient especially as I was a first time Toyota buyer. There were obviously some diffe... Voir plus
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We recently visited Vertu Glasgow and had an excellent experience from start to finish. The team was professional, friendly, and really took the time to explain everything clearly. The process was smo... Voir plus
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Maurice was really supportive in helping me buy a reliable longterm car. I am enjoying my hybrid. In two days of using the car for work the fuel gauge hasn't moved. The warranty and service plan give... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Coordonnées de contact
860 Kennishead Road, G53 7RA, Glasgow, Scotland, Royaume-Uni
- 0344 659 9390
4,6
Excellent
74 avis
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A répondu à 96 % de ses avis négatifs
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Terrible experience
Terrible experience, simple service couldn’t make out the mechanics report , tried calling the garage hung up on me 6 times,,, agreed to recommendations for new breaks via app at 9.30am to be email at 13.47 saying my vehicle wouldn’t be ready as no parts available ,,,, 70-75k service , fluids all exactly the same as when it was dropped off at 8.am ,,,, add blue was added 3weeks ago un yet paperwork suggested add blue was added ,,,,oil suggesting being changed looks like the same oil to me this is where I doubt very much filters have been changed . because no one answered my call to service desk I sent an unhappy email , still to this day I’ve had no reply. Big garage mentality I’ll not be returning.
27 janvier 2026
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Good morning, Andrew. Thank you very much for taking the time to provide us with this feedback. I am very sorry that your experience has left you feeling in this way. Please be assured our management team are looking into this further for you and we will be in touch. Kind regards, Mark Littlejohn (General Manager)
Very happy!
Great experience trading in one car and choosing another. Incredibly patient with all my questions and ordering and delivery quicker than I expected.
21 janvier 2026
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Thank you, Jayne, for your wonderful 5‑star review. We’re delighted to hear you had such a great experience trading in your car and choosing your next one. It’s fantastic that the team were able to answer all your questions patiently and that the ordering and delivery were quicker than expected. Your feedback means a lot to everyone at Vertu Motors Toyota Glasgow, and we hope you enjoy your new car. Kind regards, Kerry
Great experience
Sam really helpful from start to finish. Test drive arranged really quickly, very simple part exchange service. Great selection of cars too.
Would recommend!
8 janvier 2026
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Good afternoon. Thank you, Aine, for your brilliant 5‑star review. We’re delighted to hear that Sam was so helpful throughout, and that the quick test drive, easy part‑exchange process, and great selection of cars made your experience a positive one. We really appreciate your recommendation. Kind regards, Kerry
The staff was great!
The staff, Mark Caughney, is a great guy. He made the whole experience simple.
8 janvier 2026
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Réponse de Vertu Motors - Toyota Glasgow
Good morning. Thank you for sharing your feedback. We’re delighted to hear that Mark made the whole experience simple and enjoyable for you. He’ll be thrilled to know his support made such a positive impression. Kind regards, Kerry
Sophie - An Expert
Sophie, made sure we were treated well from the first moment we meet her at the showroom. She showed us the car and answered all our questions.
She explained everything very well and was patient and professional.
The car we wanted was there and ready to go.
When I collected the car I had an amazing experience - very emotional.
5 janvier 2026
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Our sales person was very knowledgeable…
Our sales person was very knowledgeable and thorough when dealing with us.
31 décembre 2025
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Exceptional experience
The salesman (Peter Bree) was excellent, not pushy, which impressed me. The whole experience from start to finish was superb. The crowing glory was the way the car was presented on collection, under wraps and a total surprise, which was almost emotional. The best experience I have had in 60 years of buying cars. Thankyou
15 décembre 2025
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Réponse de Vertu Motors - Toyota Glasgow
Thank you so much for your kind words! We are so happy to hear that Peter was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Helpful staff and a reliable Motability car
Great experience with Toyota Vertu Motors in Glasgow. The Toyota Yaris Hybrid we received was an excellent and sensible choice. The staff were friendly, helpful, and knowledgeable, and made the Motability process straightforward for us. We’ve always viewed Toyota as being reliable and practical, and I’m really happy that the dealership lives up to those standards as well.
12 décembre 2025
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Réponse de Vertu Motors - Toyota Glasgow
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Absolutely freezing showroom. Called Toyota call centre to book my…
Called Toyota call centre to book my car in for a service and first MOT, asked if I wanted a waiting appt, said yes booked for 9.30. At 11.15 asked if the car would be much longer, was told that a waiting appt can take upto 3.5 hrs for service and MOT, wish I had been told that when booking. To add insult to injury a video of a health check was only sent at 12.10 which is done before they start service and MOT. So almost 3 hours after I arrived they were just starting my car. However worse than all that, the showroom was absolutely freezing, I’m sure it’s illegal to work in the temperature it is and feel for the staff walking around in puffer jackets and constantly drinking tea or coffee. If you are going to offer waiting appts I suggest you perhaps put heaters in the customer waiting area as it was inhumane sitting in that area waiting, however the girls on the service desk, amazing, extremely helpful.
2 décembre 2025
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Réponse de Vertu Motors - Toyota Glasgow
Dear Deborah,
I’m very sorry to hear that you did not have the best experience, and I sincerely apologise for any inconvenience this has caused. Please be assured that the heating is currently in the process of being repaired, and we are working to resolve the issue as quickly as possible.
Gordon, our Service Manager, will be contacting you personally to address your concerns.
Kind regards,
Mark Littlejohn - General Manager
Maurice Boyle was superb as the sales…
Maurice Boyle was superb as the sales person. He was extremely helpful, very knowledgable and professional and a lovely person to deal with.
Everyone we met in Vertu was really lovely.
27 novembre 2025
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Réponse de Vertu Motors - Toyota Glasgow
Thank you so much for your kind words! We are so happy to hear that Maurice was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Zero stars
If I could give zero stars, I would do so without hesitation. This is the worst customer service experience I have had in my entire life. Maybe they're great in person, I don't know. But buying online was horrific. I was misled, told conflicting information, and left waiting for funds to be returned after the car broke down during delivery.
29 novembre 2025
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1SL2911 Kind regards, Matthew.
from robert adair aygo new owner
Great service and Tom the sales exec. was really helpful.
26 novembre 2025
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Good afternoon Robert. Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Stress free experience
Clear communication from the initial contact through to the completion of our purchase. A warm welcome at the dealership and prompt attention from the sales person, Exceptional service from Peter Bree, very knowledgeable, friendly and efficient. Extremely satisfied with our purchase.
12 novembre 2025
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Thank you so much for your kind words! We are so happy to hear that Peter was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Good service
Used Vertu Toyota for the first time for a new car. Car is great, communication could have been better, however the day I collected the car, they went the extra mile and had a personalised sign up thanking me for purchasing the car and the car under a blanket to unveil, which was a lovely touch.
14 novembre 2025
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Réponse de Vertu Motors - Toyota Glasgow
Good morning Donna. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Great.
Absolutely brilliant experience from start to finish. My salesman Tom was excellent through the whole process, even stayed late for me to collect the car after work. Would recommend this branch 100%
8 novembre 2025
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Réponse de Vertu Motors - Toyota Glasgow
Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Great reception
Great reception, identifying our needs and finding a good deal on a model we love. No sence of the time not being well spent showing patience
1 novembre 2025
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Réponse de Vertu Motors - Toyota Glasgow
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent Customer Service
The member of staff, Furqan, was excellent. He was so helpful and attentive. Furqan went above and beyond and had such a lovely manner.
The Admin Assistant who greeted us at the door was so welcoming.
Both Managers were very accommodating and went out of their way to help.
27 octobre 2025
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Réponse de Vertu Motors - Toyota Glasgow
Good morning Thomas. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Furqan and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Friendly and helpful sales staff
Friendly and helpful sales staff made the purchasing process easy.
23 octobre 2025
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Really good experience from start to…
Really good experience from start to finish. Staff kept in touch with updates and lots of information. Would definitely recommend them.
14 octobre 2025
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Maurice was really professional
Maurice was really professional. Helped me and my husband to find a great car in the budget that we had. Super friendly. My husband was concerned about the break discs so the company changed them for us. They also changed tyres so we felt as be are buying a brand new car. Really happy with my new Toyota.
30 septembre 2025
Avis spontané
Réponse de Vertu Motors - Toyota Glasgow
Good morning Monika. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Maurice and the team. We hope to see you again soon. Happy motoring, Dean
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