Vertu Motors - Toyota Leicester Avis 

Réponse de Vertu Motors - Toyota Leicester

31 mai 2026

Good morning Thomas,

Thank you for your great feedback. It’s wonderful to hear how Sonia’s friendly approach and honest advice helped turn what could have been a stressful experience into something exciting and enjoyable. That kind of support really makes all the difference when making such an important decision.

We really appreciate you sharing your experience.

Kind regards,
Dean

Réponse de Vertu Motors - Toyota Leicester

29 mai 2026

Hi Ebrima,
Thank you for your lovely review! We’re delighted to hear you had a great experience with us at Toyota Leicester.
It’s wonderful to know you found the team welcoming and that you received excellent customer service throughout — we’ll be sure to share your kind words.
We really appreciate your feedback and hope to see you again in the future!
Kind regards,
Kerry

Réponse de Vertu Motors - Toyota Leicester

23 mai 2026

Thank you so much for your kind words! We are so happy to hear that Joe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Réponse de Vertu Motors - Toyota Leicester

16 mai 2026

Thank you for sharing such a lovely review. It’s wonderful to hear that Lily has been so clear, calm and supportive throughout your experience. Her friendly nature and the way she explains everything clearly clearly makes a real difference, and your high recommendation will mean a lot to her.

Many thanks,
Chloe

Réponse de Vertu Motors - Toyota Leicester

9 mai 2026

Thank you for your kind review. We’re so pleased to hear you received fast, helpful service and that our team — especially Lily — made such a positive impression.

Many thanks,
Chloe

Réponse de Vertu Motors - Toyota Leicester

6 mai 2026

Good afternoon,

Thank you for sharing your experience. It’s great to hear your visit to Vertu Leicester was such a positive one, especially as you were exploring automatic cars for the first time. Lucy’s supportive and thoughtful approach clearly made a real difference, from arranging a home test drive to carefully talking you through the different models and helping you find the right car.

We’re really pleased the service felt exceptional and that nothing was too much trouble throughout the process. Thank you for taking the time to leave such detailed feedback.

Kind regards,
Dean

Réponse de Vertu Motors - Toyota Leicester

23 avr. 2026

Thank you for taking the time to share your feedback. We’re delighted to hear that you found the sales team at Toyota Leicester so helpful and that Lily, in particular, took the time to explain every aspect of your new car so clearly.
It’s great to know that complex features and technology were explained in a way that was easy to understand, and that the various add‑on packages were presented transparently without any pressure. Providing clear information and respecting our customers’ choices is very important to us.
Your comments describing the team as first‑rate are very much appreciated and will be shared with Lily and the wider team. Thank you again for choosing Toyota Leicester, and we hope you enjoy your new car.
Kind regards,
Liza

Réponse de Vertu Motors - Toyota Leicester

14 avr. 2026

Thank you very much for your kind words. We’re delighted to hear that Lucy provided such a friendly and polite experience, and your feedback will be greatly appreciated by her and the team.
Kind regards,
Keith

Réponse de Vertu Motors - Toyota Leicester

13 avr. 2026

Thank you for your continued trust and for taking the time to share such positive feedback. We’re delighted to hear that you have consistently received excellent service from our team and that the sales staff have taken the time to listen, offer appropriate advice, and support you in making informed decisions when purchasing your vehicles. Your recommendation means a great deal to us, and we truly value your loyalty.
Kind regards,
Keith

Réponse de Vertu Motors - Toyota Leicester

13 avr. 2026

Thank you for your lovely feedback. We’re so pleased to hear that you found our team friendly from start to finish. Tommy Needham will be delighted to know that his efforts to have your vehicle ready for collection on Saturday were appreciated—he really does go the extra mile for our customers. Thank you for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith

Réponse de Vertu Motors - Toyota Leicester

12 avr. 2026

Thank you for your review. We’re delighted to hear that you found the team both friendly and professional, and that your salesperson was patient, helpful and knowledgeable throughout. It’s great to know the admin process was efficient and that you had a very good experience buying your used car.

Many thanks,
Chloe

Réponse de Vertu Motors - Toyota Leicester

8 avr. 2026

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1J0704 Kind regards, Liza.

Réponse de Vertu Motors - Toyota Leicester

25 mars 2026

Thank you for sharing your lovely feedback. It’s wonderful to hear that you have been loyal Toyota customers for so many years, and we truly appreciate the trust you continue to place in the Leicester branch. It means a great deal to know that Toyota remains your preferred choice and that you see it as the best car for you.
A special thank you also for your kind words about Kelvin and Nathan. They both take great pride in looking after their customers, and it’s fantastic to hear that they consistently go above and beyond to ensure your needs and preferences are taken care of. Your appreciation will mean a lot to them and the whole team.
Thank you again for your continued support — we look forward to being here for you for many more years to come.
Kind regards,
Keith

Réponse de Vertu Motors - Toyota Leicester

22 mars 2026

Hi Rameshchandra,
Thank you so much for your lovely 5‑star review! We're delighted to hear that Mr. Stuart Bolton provided such helpful and friendly service. It’s great to know he explained everything clearly and made sure you felt supported throughout the process — and even beyond.
We truly appreciate your feedback and are so pleased you had a positive experience with us at Toyota Leicester. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza

Réponse de Vertu Motors - Toyota Leicester

18 mars 2026

Good afternoon Rehan,

Thank you for sharing such thoughtful feedback. I’m really pleased to hear you found the sales team honest, trustworthy, and knowledgeable. It’s great to know Stuart looked after you so well, keeping you fully updated from the moment you placed your order right through to handover.

Your comments about his honesty, clear explanations, and the fact he wasn’t pushy — giving you time to think through your options — really highlight the standard of service we aim to deliver.

Thank you again for taking the time to leave your review.

Kind regards,
Dean

Réponse de Vertu Motors - Toyota Leicester

15 mars 2026

Hi Simon,
Thank you for your fantastic 5-star review. We're really pleased to hear that you felt well looked after, and it's wonderful to know that Jas made such a positive impression — he truly is a credit to our team.
We appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Kind regards,
Liza

Réponse de Vertu Motors - Toyota Leicester

14 mars 2026

Hi Linds,
Thank you for your brilliant 5‑star review. We’re delighted to hear that you received absolutely fantastic service from start to finish. It’s wonderful to know that Fidelis made everything so easy and enjoyable throughout your experience.
We truly appreciate your high recommendation of Vertu Toyota Leicester and hope you enjoy every moment with your new vehicle.
Kind regards,
Liza

Réponse de Vertu Motors - Toyota Leicester

12 mars 2026

Good morning Claire,

Thank you for sharing your lovely feedback. I’m really pleased to hear the whole process felt so smooth and that you were impressed with the service you received. Joe will be delighted to know his pleasant and helpful approach made such a positive impact.

Being able to collect your car on the same day is always a great feeling, and it’s fantastic to hear everything was handled so efficiently.

If there's ever anything more we can help with, we're always here.

Kind regards,
Dean

Réponse de Vertu Motors - Toyota Leicester

11 mars 2026

Hi Ruth
Thank you for your fantastic feedback. We're delighted to hear that you received the same excellent service you’ve come to expect with your fourth Toyota purchase from Vertu Toyota Leicester. It’s wonderful to know the salesperson really listened to your needs — both in upgrading to a bigger vehicle and working within your financial budget.
We’re so pleased that everything was clearly explained and that the part‑exchange and purchase process felt effortless and seamless for you. Thank you again for your continued trust and loyalty.
Kind regards
Dawn

Réponse de Vertu Motors - Toyota Leicester

12 mars 2026

Thank you for your further comments regarding your experience.

Following your visit, our management team made several attempts to contact you directly to discuss the matter and ensure that the information provided during your appointment had been clearly understood. These calls were made specifically so we could clarify the process and address any concerns you may have had. Unfortunately, you do not want to engage with us.
Given the seriousness you have described regarding the warning messages, we would have welcomed the opportunity to have a constructive conversation and ensure everything was fully transparent. However, without engagement from your side, it has not been possible for us to clarify matters directly with you or move the situation forward.
We always encourage open communication with our customers, particularly when there is any uncertainty about advice given during a visit. This allows us to ensure that expectations are aligned and that any misunderstandings can be resolved quickly and fairly.

For anyone reading this review, we remain more than willing to discuss concerns openly and provide clear explanations around our processes. Should you wish to engage with us so we can properly address your concerns, the team at Vertu Toyota Leicester will be happy to assist.


Nathan Sawbridge Hon (FIMI)
Head of Business