Vertu Motors - Toyota Worksop Avis 

The staff were fantastic and very helpful

It’s all about profit and not customer service, previously the Worksop dealership was owned by Burrows and their customer service was second to none, always helpful and when the service was due they did a free pick up service, Now Vertu want to charge £60 for the service that was previously free of charge.
Now we are given a 3 hour waiting slot as a minimum…….

Addendum to my original post,
Thank you Dean for your prompt response, indeed Owyn has spoken to myself and resolved the issue. Hopefully this customer service issue will be discussed and lead to a resolved training issue.

We were looked after by Connor at Vertu Toyota Worksop. Nothing was too much trouble. We both had a test drive and Connor spent a lot of time answering all our questions. The showroom was a pleasant environment with coffee in a proper cup included. When we collected the car, Connor again spent a long time introducing us to all the cars features and assured us we could get in touch if we needed any help. All in all a great experience.

The team we dealt with was great, we were made to feel very welcome and were lucky enough to get a great teal on a pre registered vehicle. We decided to drive 200 miles round trip to seal the deal.Our existing car was 13 years old so the new hybrid is a huge step up and totally different. We decided to have the vehicle delivered and was a little disappointed that the car with 4 miles on the clock was driven over to us, we were expecting it to be on a mini transporter. However the dealership were generous in recognising and accepting the delivery issues to our satisfaction. Overall we were very happy with our experience, but I would like to see more detail giver over so you know what to expect when arranging deliver and other features on these new models.

It was a excellent experience all the staff made sure you had all you needed with a smile and a drink and biscuit to make my journey such a excellent one

Fantastic company. Everything from beginning to last good bye was absolutely nice and pleasant.
Wonderful staff, professional approach to the customer. The whole process went well and pleasantly. Special thanks to Ben - you are the Legend! - also to Tom - thank you for your patient. Strongly recommended. Five stars!

Excellent service. 5 stars. Really good and helpful salesman, Ben. All aspects efficient. Tom was really good at showing us how everything worked.
The best experience in buying a new car we have had for a very long time.

I am so grateful of all the Vertu team in Worksop. Adrian was amazing and very helpful. Every detail big or small was explained with a smile 😊. From just an enquiry to when l finally decided to purchase.

Absolutely first class service from Toyota Worksop, especially thanks to Connor the sales guy that made our purchase smooth and easy.
Can highly recommend this dealership
Also thanks to Tom for the final handover of my new vehicle

Very straightforward and competitive purchase. Connor and Adrian were great answering any queries I had and provided great communication throughout. Very happy with purchase from beginning to end

Ben the sale man was very helpful with my al request

As they always are, all the team at Vertu Toyota Worksop were extremely helpful and a pleasure to deal with. Ben, who organised the car sale, was very professional and pleasant. He was excellent in all he had to do and made us feel very content and welcomed. In addition to Ben, we would also like to thank Leo for the help he gave to us. Many thanks to them all and we will always use this dealership for anything we need in the future.
Peter and Julia Burton.

Toyota Vertu Worksop dealership, gave outstanding, excellent service when I was e when buying my new car.

The service was just excellent in every way, Adrian, Sales Executive was informative, knowledgeable and supportive with all my questions and needs from my new car.

The whole team were delightful when I went to collect my car, nothing was too much trouble & went out of their way to ensure everything was perfect. They made my whole experience such a pleasure.
Well done to all of the team. 😀🏅

Returning customer, our salesman Dan Holmes was very welcoming. He was very knowledgeable and couldn't be more helpful.
One point, I've had two courtesy cars from Vertu Toyota Worksop and the demo car all had front and rear cameras, because of this we believed that these cameras were standard issue. They are not, they are extras we felt that this should have been clarified

Great experience from beginning to end. All staff friendly and welcoming, Sales executive handled the sale with care and attention and was knowledgeable but not at all pushy. Manager was friendly and helpful. Highly recommend, first experience of using Vertu and will definitely use in the future. Easy and stress free. Thank you

5*Service, Stress free car purchase made easy by Ben sales consultant and everyone at Vertu Worksop. Thankyou we will definitely be back..

Leo and his Team was brilliant from start to finish, would highly recommend them.

Helpful, well informed salesman who was not 'pushy' with either the car sale or the optional extras on offer.

What a pleasure to deal with nice people.
From the first phone call to collection an absolute pleasure

Really good experience with vertu toyota worksop.
Abbie sorted finance out, Dan explained about the car. Not pushy about the sale.
Id definitely buy a car again from them.