Vertu Motors - Vauxhall Crewe Avis 

56
TrustScore 4.5 sur 5

4,6

Macon Way, CW1 6GY Crewe, Cheshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have recently just purchased a used car from Bristol street and was assisted by Anthony McIntyre at the Macon way site in Crewe. The car is at a brilliant standard and I found Anthony really patien... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

UPDATE that the brake pad problem is being resolved. Battery issues remain. Vertu Crewe sold me an MG with warranty in September 2025, the car was 2 years old. The battery first drained in O... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thank you Gregg and Geoff for looking after us so well. I'm already very pleased with my new Corsa. Despite the hassle and the impact on my blood pressure, Peugeot/Gateway inadvertently did us a fa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service from Gregg at Vauxhall Crewe! Gregg, my Sales Executive, made buying my car really easy. He explained everything clearly and kept me fully updated right through to collection. I’d h... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile
  2. Magasin de pièces détachées automobiles
  3. Garage automobile
  4. Concessionnaire de véhicules à moteur
  5. Vendeur de voitures d'occasion

À propos de Vertu Motors - Vauxhall Crewe

Écrit par l'entreprise

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

56 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(56)

13 624 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantastic customer support Ben was very…

Fantastic customer support Ben was very attentive and helpful with everything.
Would definitely recommend Vauxhall Crewe

8 avril 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for your fantastic feedback. We’re really pleased to hear that Ben provided such attentive and helpful customer support and made your experience a positive one from start to finish. Your recommendation of Vauxhall Crewe means a great deal to us, and we’ll be sure to pass on your kind words to Ben.
Kind regards,
Keith

Noté 5 sur 5 étoiles

Excellent customer service

Very helpful member of staff, polite, cheerful and very informative. Made us feel very welcome, and at ease. Talked us through all the paperwork, and kept us up to date with progress. When the car was ready for pick up we were shown how everything worked, and assured we can contact him with any queries.

18 mars 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Hi Carol,
Thank you so much for leaving us a wonderful 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Crewe.
It’s great to know that our team member was helpful, polite, cheerful, and informative throughout your visit. We’re especially pleased that you felt welcomed and at ease, and that the paperwork and updates were clearly explained at every step.
It’s also fantastic to hear that the handover experience was thorough, with everything demonstrated clearly and reassurance offered for any future queries. Feedback like yours truly means a lot to the team.
If you need anything at all going forward, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.

Noté 5 sur 5 étoiles

Excellent service at Vertua

Excellent service at Vertua. The staff were prepared to spend time showing the difference between cars and test drive more than one. Special mentions to Ben and Geoff who were super friendly and helpful. Would recommend.

10 mars 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for sharing your experience. We’re delighted to hear that you received excellent service at Vertu, and that the team took the time to walk you through the differences between the cars and arrange multiple test drives. A special thank you as well to Ben and Geoff — they’ll be so pleased to know their friendly and helpful approach made such a positive impression. We truly appreciate your recommendation.
Many thanks,
Chloe

Noté 5 sur 5 étoiles

Great Service from Anthony Mcintyre

Anthony & Geoff were amazing throughout the whole process of me getting a brand new car, 100% recommending to friends & family, thank you so much

11 mars 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Good afternoon Gavin,

Thank you for your review. I’m really pleased to hear Anthony and Geoff were amazing throughout your new car journey. It’s great to know the whole process went smoothly and left you confident enough to recommend us to friends and family.

We really appreciate your kind words.

Kind regards,
Dean

Noté 5 sur 5 étoiles

Great!

Thank you to Anthony who helped make buying my car an easy & smooth experience

6 mars 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Good afternoon Julie,
Thank you for your review. I’m really pleased to hear that Anthony helped make buying your car such an easy and smooth experience — that’s great to know.
Kind regards,
Dean

Noté 5 sur 5 étoiles

Thanks Billy

Amazing help from Billy - recently purchased car for wife then myself .Billy was friendly, professional and sorted everything so quickly keeping me updated throughout the process.Great service from Billy

7 mars 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for your fantastic feedback. We’re delighted to hear Billy was so friendly, professional and kept everything moving quickly for both of your recent purchases. It’s great to know you felt well‑supported throughout the process. We really appreciate your kind words about Billy.
Kind regards, Keith

Noté 2 sur 5 étoiles

Poor customer service

Car was in for a routine service. Needed follow up work but it was not made clear at the time, so after various emails and phone calls it had to be booked in 2 weeks later instead of being done during the service. Booked a while you wait appointment that should have been 1 hour but ended up waiting over 2 hours. The whole experience has been extremely frustrating and I won't be going back there unfortunately.

17 février 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Good morning,. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2JR1802 Kind regards, Danielle

Noté 5 sur 5 étoiles

Salesman Ben was really helpful and…

Salesman Ben was really helpful and reassuring from start to the finish. He patiently answered all my questions and made the whole process less onerous as this was the first car purchase since the lost of my late husband.
He also spent some time at the hand over of my new car to set me up with my connection etc to my mobile phone etc. Very grateful Ben so many thanks

13 février 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Hi Gloria
Thank you for sharing such a thoughtful review. We're truly delighted to hear that Ben was so helpful and reassuring throughout your car‑buying experience. Given that this was your first purchase since the loss of your late husband, we’re especially glad to know he supported you with patience, understanding, and care.
It’s wonderful to hear that he took the time to answer all your questions and made the process feel far less daunting. We’re also pleased he spent extra time during the handover to help set up your phone and connections in your new car — those small touches can make such a big difference.
Your kind words mean a great deal to Ben and the whole team. Thank you again, and we wish you many happy miles in your new car.
Kind regards
Dawn

Noté 5 sur 5 étoiles

Very helpful kept me informed ,friendly

10 février 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Hi Carol,
Thank you for your lovely 5‑star review! We’re so pleased to hear that the team at Vauxhall Crewe were helpful, friendly, and kept you well informed throughout your visit. Your feedback is very much appreciated.
Kind regards,
Liza

Noté 5 sur 5 étoiles

Vertu Motors Crewe

Gregg and Jeff were really helpful and friendly and bent over backwards to help me with my recent purchase

30 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for taking the time to share your feedback. I’m really pleased to hear that Gregg and Jeff were so helpful and friendly, and that they went above and beyond to support you with your recent purchase. Your comments are greatly appreciated.
Kind regards,
Matthew

Noté 5 sur 5 étoiles

Vertu Vauxhall Crewe Nat & Dave

Nat and Dave made the experience of buying a new car so easy smooth and effortless.
Professional attitude and efficiency allowed me to buy and pick up my new car in less than 24 hrs - total
Winner from start to finish

31 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Nat, Dave and the team. We hope to see you again soon. Happy motoring, Chloe

Noté 5 sur 5 étoiles

Anthony was attentive listened to what…

Anthony was attentive listened to what was import to me in a car gave me a couple of options unfortunately one was not suitable gave me the cost
Promised to follow up next week

30 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Noté 5 sur 5 étoiles

A positive experience overall when…

A positive experience overall when trading in my old car recently.
I was guided through the most important aspects of buying the new car for which I am grateful.
A friendly and practical place is Vertu Motors, Crewe.
The staff are well-trained and knowledgeable.

23 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Noté 5 sur 5 étoiles

Fast, easy and efficient service

Natalia and Jeff really made this experience pleasant. I got exactly what I wanted and feel at peace with my new purchase. Highly recommend this dealer.

20 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Natalia, Jeff and the team. We hope to see you again soon. Happy motoring, Dean

Noté 5 sur 5 étoiles

Used car purchase

Picked up our car yesterday, we are delighted with it. We dealt with Anthony who made buying the car easy for us, everything was prepared, lovely man to deal with. Management things were managed through Jeff. All went straight forward.

21 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Noté 5 sur 5 étoiles

Excellent service from this dealership…

Excellent service from this dealership both in purchasing my latest car and resolving a small aftermarket issue. Special mention to Nat who was very helpful (and patient) in answering all my questions prior to purchase. I would definitely recommend this dealer.

7 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Noté 5 sur 5 étoiles

A great experience

A great experience from start to finish. Gregg lead us through the process of buying our new Frontera and we couldn’t be happier.

12 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Noté 5 sur 5 étoiles

Great customer service

Great customer service. At no point during my purchase I did not feel pressured which made for a stress free experience. I’d recommend this Vauxhall dealership to anyone.

9 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Noté 5 sur 5 étoiles

New Corsa

Thank you Gregg and Geoff for looking after us so well. I'm already very pleased with my new Corsa.

Despite the hassle and the impact on my blood pressure, Peugeot/Gateway inadvertently did us a favour by reneging on our agreement last minute. We now have a higher spec car at a better price and the dealership experience has been so much more welcoming.

9 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Noté 5 sur 5 étoiles

Anthony was very help full with getting…

Anthony was very help full with getting a new car

8 janvier 2026
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Réponse de Vertu Motors - Vauxhall Crewe

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

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