SJourney Luxury Train Avis 9

TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

  1. Voyagiste
  2. Fournisseur d'excursions culturelles
  3. Entreprise ferroviaire
  4. Agence d'excursions
  5. Agence de voyages

Écrit par l'entreprise

SJourney – Journey Beyond Your Imagination Discover Vietnam’s premier luxury railway journey with SJourney. Immerse yourself in culture, history, and stunning landscapes aboard our first-class train. Departing from Hanoi and ending in Ho Chi Minh City, SJourney offers exclusive experiences at each majestic stop. “Anticipating before the question” is our motto, which aims to genuinely make your trip convenient and relaxing. We look forward to welcoming you on board!


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

9 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

SJourney - 5 star

Wow, what an experience from the beginning to the end. The food and service were exceptional. The crew made you feel welcome and a part of their family while they showed us their beautiful country. All off train excursions and local guides showed us Vietnam with a passion that should be applauded. Got to know the friendly staff and we will miss them now that we have to leave. They were very patient when it came to teach us some basic Vietnamese. Great way to see the country. Five stars across everything. Cam on (Thanks very much)

22 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Top rate !

The friendliness and helpfulness of ALL the staff was exceptional - nothing was too much trouble for them and any request was dealt with almost immediately and without fuss. Always with a smile. The food was just so yummy and plentiful even when off train on an excursion. The organised tours went without a hiccup and always on time. The cabin was cleaned and tidied every day. I couldn't have asked for any more !!

22 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

What a wonderful journey

What a wonderful journey. Thankyou to all the beautiful staff, they made this holiday even more memorable.
Excursions, food glorious food!!
I will return to your beautiful country.

14 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Vietnam Food History Culture by Rail

We travelled at the end of April 2026. Their itinerary is wonderful (which I won’t bore you with - look at their site or find a YouTube video).

This was our first Viernam trip and we believe we saw some key historical and cultural sites.

Food was high end the whole way. But, I love street food and the chef cooked me Pho for breakfast daily (plus I was allowed choice from their morning menu (which changed daily). The day trips took us to some memorable results along the route.

The staff got to know our preferences about drinks where we like our towels placed etc. Whenever you needed or wanted something they extremely attentive and good at problem solving.

The highlight of the trip was experiencing the physical beauty of this wonderful country and its people. The biggest negative was I am a large elderly person with arthritis and some experiences resulted in some contortions.

The experience is young, so enjoy it before the rest of the world finds it and causes long waits

22 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

food and drinks were excellent

food and drinks were excellent, and staff were even better!

11 mars 2026
Avis spontané
Logo de SJourney Luxury Train

Réponse : SJourney Luxury Train

Dear Cloud Baiyun,
Thank you for your wonderful feedback — it truly means a lot to us.
We’re delighted to know you enjoyed both our food and drinks, and especially that our team made your experience even more memorable.
We look forward to welcoming you back again soon.

Noté 5 sur 5 étoiles

Crossing Vietnam from North to South

We travelled on SJourney from 19-26 February this year. This was our first time in Vietnam and it was wonderful way to experience the company from North to South in the company of very hospitable and enthusiastic train crew who are very dedicated to looking after their passengers and sharing their love and passion for their country. We have travelled on other train services such as Rovos so were keen to see how the service and experienced compared. The welcome in Hanoi from pick to station entry with lots of music was a wonderful start and the communication around all the activities we would be doing each day was exemplary. SJourney aim to give you as broad an experience as possible of life in Vietnam from the big historic cities and temples to trips into magnificent cave formations to life in small villages - there is a lot for everyone. But the team were also very open to giving alternatives if you needed to take a breather one afternoon which given the range of age groups on board was a very thoughtful touch. The cabin and bed was very comfortable and the shower room well equipped. The meals on and off board the train were wonderful, designed to give you a taste of the variety of Vietnamese cuisine and it was fun for the chef to involve us in cooking one evening. The morning pho on the train (alongside traditional pastries) were excellent. What really made the journey memorable was the enthusiasm and professionalism of the staff. They very much wanted you to feel part of their family. SJourney work with a number of external guides for our outings but the staff were always on hand to add on their own commentaries and were unobtrusively attentive to the needs of a couple of our party who needed help with steps. The end of trip of video was a very thoughtful trip and we have shared it with a our friends as a way of showing where and what we did. Personal favourites on the trip were the caves in Phong Nha, the palace complex at Hue and the fishing village in Nha Trang - my first time in a coracle. The two outdoor sessions, one in a flower bedecked country station and the farewell session at the Cham temple complex were wonderfully thought through.

Anything to improve on? A few detail here and there with suggestions for changing the sequencing of the outings. But I have to say the team actively came round near the end of the trip and asked for specific feedback and seemed very keen to take ideas and thoughts on board for future travel. So with this mindset I wish S Journey every success in the future.

19 février 2025
Avis spontané
Logo de SJourney Luxury Train

Réponse : SJourney Luxury Train

Dear MParkes,

Thank you so much for your wonderful review! We're thrilled to hear your first trip to Vietnam with SJourney was such a memorable experience—from the warm welcome in Hanoi to the diverse destinations, delicious meals, and the care from our dedicated crew.

We're especially glad you enjoyed highlights like Phong Nha’s caves, Huế’s palace complex, and the fishing village in Nha Trang. Your feedback means a lot, and we truly appreciate your suggestions to help us improve.

We hope to welcome you back on board soon for another unforgettable journey!

Warm regards,
The SJourney Team

Noté 5 sur 5 étoiles

What a fantastic experience traveling…

What a fantastic experience traveling on the inaugural trip of SJourney Vietnamese Luxury Express train from Ho Chi Minh City to Hanoi December 18-25, 2024!

After the colorful welcome ceremony with music, dancers, hors d’oeuvres and drinks, we boarded the SJourney train which was renovated in an elegant 1930s colonial style.

My cabin was attractive and comfortable; the bar and dining car were elegant and reminiscent of the storied past. I felt like a traveler in a bygone era and enjoyed dressing up for dinner.

But what I enjoyed most about this journey were the great variety of daily activities - from the gondola ride and climb up Te Cu Mountain to visit a spiritual site and renowned pagoda, to enjoying the Fish Sauce Museum - and tastes of this oft used ingredient in Vietnamese foods, to the White Sand Dunes (I chickened out on the sand boarding option but you might enjoy it.)

Each day brought different sites: a jeep adventure through beautiful countryside, delicious food in local organic farm or village home, a bamboos boat ride releasing candle lanterns in the river to summon good luck. We enjoyed Hoi An’s craft shops and seeing the famed Japanese bridge. In Hue, we rode vespas (seated behind skilled drivers) to visit the magnificent Imperial palace. Private concerts, bicycle rides through serene countryside, hikes into famous Paradise Caves, boat rides, wood carving and paper flower making experiences- this journey had a taste of everything- history, culture, adventures in nature and more.

The farewell dinner at the historic ruins of Dinh Le King Temple was a spectacular event and fitting last night on this magnificent SJourney adventure!

The talented SJourney Chef created delicious dishes for passengers to enjoy - both Vietnamese and Western food choices were available. He organized a cooking class for us one evening on a train station platform before our Al fresco dinner. The skilled bar staff prepared creative cocktails and coffees.

What an amazing journey and great way to explore so many highlights of Vietnam in a carefully planned, well curated program! A unique experience, I very, very highly recommend.

My journey began December 18 and ended December 25.
I wish this review site would permit uploading of photos to show moments of our adventures.

18 décembre 2024
Avis spontané
Logo de SJourney Luxury Train

Réponse : SJourney Luxury Train

Dear Peggy Gennatiempo,

Thank you for your fantastic review and for joining us on our inaugural journey from Ho Chi Minh City to Hanoi! We're so glad the elegance of the train, the diverse daily adventures, and the warm hospitality made your experience feel truly special.

It means the world to us that you felt transported to a bygone era, enjoyed the variety of cultural and nature-based activities, and appreciated our chef’s creations and cocktail service. Your kind words and recommendation are deeply appreciated.

We hope to welcome you back onboard for another unforgettable journey through Vietnam!

Warmest regards,
The SJourney Team

Noté 5 sur 5 étoiles

Wow - SJourney The Best Way to Experience Vietnam!

Wow. We were looking for a special “Luxury” train journey to celebrate an important birthday for my wife. How lucky we were to find SJourney - and be the very first to experience this incredible journey through Vietnam.

Four of us took this incredible trip, my wife, my adult daughter, her friend, and me, and it was a fantastic family experience. What’s amazing is that, as the very first SJourney train ride, we fully expected a lot of issues and problems — while there were occasional learning points, the team at SJourney really rocked it, it’s hard to believe this was their very first voyage.

Some highlights:

* Dinners and Meals on Board - the Chef is truly world class, elegant dinners in jackets etc with local cuisine. Every morning, in addition to wonderful croissants, omelettes etc, we were offered a Vietnamese noodle dish for breakfast (in Vietnam that is the first meal). Every morning that noodle dish changed, to match the town or region we were in. Everyone thinks Pho is eaten everywhere, it’s mainly a Hanoi thing, so when we pulled into our last stop in Hanoi we were served amazing Pho that the Chef had been working on for days.

* Adventures — Every day we were treated to a curated adventure, learning about a different area of Vietnam. Hoi An, Hue, etc etc., incredible guides, incredible meals outside. One day was a US Army Jeep tour(!) through rice paddies, seeing the real Vietnam, followed by lunch at a farm restaurant with the freshest most incredible food they grow right there. Another day, we were driven around on Vespas - a real Vietnam experience! What fun, laughs and smiles all around.

* Special Treatment. Be careful what you mention - I mentioned my wife’s birthday, next thing we know there is a special celebration. I mentioned trying frogs legs once at a Vietnamese restaurant in the US (and enjoying them!) and next thing I know the chef sources those from the local market and serves special grenouille, Vietnamese style, for me!

* Cabins — How magical to climb into your amazing comfortable bed and be rocked to sleep by the train moving to your next destination and adventure. Each cabin with its own luxurious shower and bathroom. It’s on a train, so you need to learn to share space with your significant other, but it felt like a nice cocoon at the end of a great day.

Crew - The service on board is amazing, everyone was wonderful, you see that they really care about you, you become friends, this is not fake. Hat’s off to Thang and the pre-trip crew, arranging everything, making you comfortable to take this plunge. The Butler Tuan attended to our every need, coffee as we wanted it every morning ready without asking. Restaurant crew knew all our favorite drinks, our desires, glasses always full. The Chef, what a great guy, always participating, teaching us to cook one night. Everyone, amazing.

You will be so happy to take this trip. And it’s really affordable! About the cost of a business class seat! It’s an adventure, you need to be ready for that, you are in a wildly different country. But frankly I can’t think of a better way to see Vietnam - top to bottom or bottom to top. We saw EVERYTHING, in absolute luxurious bliss.

Cam on! (Thank you!) SJourney

17 décembre 2024
Avis spontané
Logo de SJourney Luxury Train

Réponse : SJourney Luxury Train

Dear Ray Hannigan,

Wow—thank you so much for this amazing and detailed review! We’re honored you chose SJourney to celebrate such a special occasion with your family, and thrilled to hear it exceeded expectations from start to finish.

From regional breakfasts and curated adventures to surprise celebrations and personalized touches, it’s wonderful to know our team helped make your journey unforgettable. Your kind words about the chef, the crew, and the overall experience truly mean the world to us.

We hope to welcome you back on board for another magical adventure across Vietnam!

Warmest regards,
The SJourney Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus