Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Our mission is to help people enhance their everyday experiences through the use of premium cannabis products.
Etats-Unis
3,6
17 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I cannot say enough about how great this company is. Quick and efficient delivery process, fair pricing, and somehow even better quality. Ton of variety as well, I personally go with the gummies and I have tried the drops and they’re 10/10. All this with superb customer service.
My package has been sitting at a post office for two days when I paid priority shipping. I reached out to customer service even though I know they have no control once package leave their facility.
Customer service was very prompt in helping me track down my package, refunded my shipping cost and gave me a 15% off coupon for my next order.
Customer service support Michelle was very kind and helpful!
Réponse de VIIA
Hi Andy, thank you for reaching out to us and sharing your review. We've reached out to you via email to resolve this as quickly as possible.
I had been a loyal customer of Viia for a some time and had placed many orders without any issues. Because of those positive experiences, I trusted the company and expected them to stand behind their customers if a problem ever occurred.
My latest order was marked as delivered by USPS to a parcel locker, but I never received it. Viia initially responded and asked me to wait a few days in case USPS had scanned the package prematurely. I followed their instructions and waited. After the package still did not arrive, I contacted them again and requested the next steps under the Shipping Protection that I had purchased with my order.
Instead of honoring the Shipping Protection or filing a USPS claim as the sender, Viia stopped responding to my emails entirely. I never received a replacement, a refund, or any meaningful assistance.
I would also like to provide photo evidence and our email correspondence, but I don’t see an option to attach them here.
Réponse de VIIA
HI B B, We sincerely apologize, this wasn't the experience you deserve, especially as a loyal customer. Your follow-ups were missed due to a gap in our coverage, and that's on us!
We've reached out via email and sent a replacement order your way with tracking to follow. Thank you for your patience and for giving us the chance to make this right.
Quality, variety, legality, shipping convenience. VIIA Hemp makes my life better basically.
Réponse de VIIA
Thank you for the wonderful review! We're so glad VIIA Hemp is making your life better. Your support means everything to us!
Réponse de VIIA
Hi Adam, thank you for your review! We're so glad to hear you found our site easy to use and that your order shipped quickly. This is exactly the kind of experience we want for every customer, and it's great to know we hit the mark for you!
You have my name wrong. I corrected it it's Connie irick. Please change. Thank you.
Réponse de VIIA
Hi Connie, thanks for letting us know! We've gone ahead and updated your name in our records. Apologies for the confusion!
Great experience and product. Shoutout to customer service for resolving my shipping issue.
Réponse de VIIA
Thank you so much for the kind words, Ian! We're glad we could help resolve your shipping issue and that you're enjoying the product. We appreciate you taking the time to share your experience.
This product really works. I have tried so many products that start out great but stop working. This product keeps working and helping me sleep.
Réponse de VIIA
Thank you for sharing this, Jennifer! We're so happy to hear the product is helping you sleep consistently. That means a lot to us, and we appreciate your support.
Spammers. I NEVER provided my email to them, nor would I ever have done so!
Edit: This garbage company doesn't even have a double opt-in system. They think it's MY job to help them leave me the hell alone. ANYONE can give them YOUR email address and they'll SPAM you until YOU do something dangerous (like hitting unsubscribe & risk putting a virus on your device) to inform them to stop. Why is that OUR job??
Here's an idea: Learn how to responsibly use email before you start marketing with it, reprobates. Go to hell.
Réponse de VIIA
Hi Cross, we're truly sorry you received emails from us! We completely understand why you're frustrated. Please feel free to reach out to us at hello@viiahemp.com so we can remove you right away and look into how this happened. We'd really like to make this right!
Bud is mid and overpriced. Customer Service non existent. Do not pay for the shipping protection or priority mail they do not honor either of those and I’ve tested both shipping methods they are exactly the same. This company was the final nail in starting my own grow.
Réponse de VIIA
Hi Glen, we're so sorry to hear about your experience. We'd love the chance to work toward a resolution. Please feel free to email us at hello@viiahemp.com with your order number. We would love to earn back your trust!
They advertise “100mg THC” gummies but they actually contain only 20mg of THC. They used to call that False Advertising.
Réponse de VIIA
Hi Oscar, thank you for sharing your feedback. We can understand why the labeling may seem misleading, but we can assure you this is not our intention. The 100mg refers to total THC + HHC per package with 20mg THC per gummy. We'd appreciate the chance to discuss this with you. Please feel free to reach out to us at hello@viiahemp.com.
Beware! My husband had a bad reaction to the gummies and when he went to cancel his subscription a new shipment came in. We shipped it all back and we've not been refunded as promised. Their guarantee stinks and we're out just over $500. We sent everything back to a US address although we ordered from Canada. Horrid product and service.
Réponse de VIIA
Ann, Thank you for sharing your feedback. We're truly sorry to hear about your husband's reaction and the frustration with the cancellation and refund process. This is not the experience we want for any customer. We want to make this right and have reached out to you via email to resolve this as quickly as possible. Please check your inbox or contact us at hello@viiahemp.com.
ordered some stuff on june 3.
tried calling them but no answer.
no response still. today is june 20
Réponse de VIIA
Hi Rey, We're truly sorry to hear about the delay with your order and the difficulty reaching us. This is not the level of service we aim to provide. We want to make this right and have reached out to you via email to resolve this as quickly as possible. Please check your inbox or contact us at hello@viiahemp.com.
Lack of transparency. They will charge extra for expedited shipping but ship regular USPS shipping. They just ship it in the morning instead of regular afternoon shipping. They are taking extra money for shady services.
CannaBuddy is much better
Réponse de VIIA
Hi Brandon, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our expedited shipping option. We understand your frustration and empathize. Please reach out to us at hello@viiahemp.com so we can make this right.
The product Elevated Focus Gummies 10 mg really disappointed me by the fact that while I attended an important meeting it gave me the opposite effect of what was to be expected. Instead of an elevated focus I became drowsy and disconnected from the event. The explanation I received from the company was that different individuals react differently to the product. In part may be true, but not getting the opposite effect. The product should be seriously reviewed.
Réponse de VIIA
Hi Mihai, Thank you for sharing your feedback. We're truly sorry to hear the Elevate gummies didn't work as expected and caused drowsiness during your meeting. While individual responses can vary, we understand your disappointment. Please contact us at hello@viiahemp.com so we can make this right.
Ordered some exotic flower from them. Took them a few days to set the order up, but they shipped it express to meet the given ETA. very high quality flower also! Email ads are a little pushy for not signing up for them though.
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
