Village Gym Avis 

Great gym at a great price - I spend a lot of time abroad and lets me 'freeze' my annual membership when I'm away unlike most other gyms

Terrible Management and Zero Maintenance

By far one of the worst gyms I’ve ever been a member of. For the premium price they charge, the standard of maintenance is shocking. Broken equipment, ongoing issues that never seem to get fixed properly, and facilities that are clearly neglected. Every complaint is met with empty promises and no real action.

The biggest problem is the management. They appear completely disconnected from members’ concerns and show little interest in maintaining the standards you would expect from a supposedly premium gym. Problems are ignored, communication is poor, and customer service is non-existent.

It feels like once they have your membership fees, they simply stop caring. I expected far better from Village Gym Bristol, but unfortunately it’s become an overpriced, poorly managed facility that is steadily going downhill. I would not recommend it to anyone looking for a well-run gym experience.

I moved address and i wanted to cancel my village gym Walsall membership. They said I have to wait until 31 July to cancel because of the calendar month notice which is fine. However im not using the gym at all so I asked if they can freeze the membership for the last month so I will only pay £5 instead of £53. However they said they couldn't and my gym told me that if I have moved address I dont need to give notice, that i can cancel right away. Useless service by village membership services

Village Gym Maidstone Kent

I have used the gym off and on since 2017. Positives, best spin class around with the best instructor Karen. Friendly staff, nice sized pool.
Negatives which unfortunately outweigh the positives….the gym changing rooms and pool are filfhy. This is basics. I come out thinking I have probably caught something. It’s very expensive for what it was and I would not recommend due to the cost and the extreme lack of cleanliness for a gym that has no windows and air con only. There is huge clumps of dust everywhere, blocked air conditioning and the changing rooms are disgusting especially the toilets and showers

Been a member at Bristol over 5 years it’s a great gym always friendly staff on reception and spotlessly clean

Village Gym, Basingstoke! What a joke the new booking system is. 7am booking for classes next week and straight on the waiting list. I work for the NHS and I am not able to be checking my phone all the time for a possible email notification to tell me a space has become available. What a joke the new booking system is!!!!

If I could put a lower rating I would, I have sent 4 emails now with no response, impossible to find a proper customer service email, they are quick enough to call you up to get you signed up, but they have taken £223 of my money as there sign up process is terrible and tells you the payment has a issue so when you try again they have been taking the money anyway.

I haven’t even had any acknowledgment to my emails, I will be raising this with the financial Obudsman if this isn’t resolved.

Village Gym Cheadle is a great all-round gym with modern equipment, a spacious training area, and a wide range of classes suitable for all fitness levels. The facilities are clean and well maintained, and the pool, sauna, and spa add real value beyond a typical gym.

Staff are friendly and helpful, creating a welcoming atmosphere that makes it easy to stay motivated. Overall, it’s a solid gym with everything you need in one place.

Huxley and lilly were very accommodating towards my needs for the gym

Bought a 3 month membership and paid all 3 month payments to see if I liked their gym. I didn’t l, so cancelled my direct debit instruction. The village then contacted me to say I had to give a 3 month notice period which meant for a 3 month contract unless I cancelled the day I joined it wasn’t a 3 month contract at all. I feel this is so misleading as if you purchased a 3 month contract, that is what you think you are getting. Buyer beware as contract is misleading

Facilities are amazing and the place is well-kept by its staff. Never had an issue with any of the equipment or facilities apart from few of the Men’s lockers being busted up. Only thing I find a bad on the whole is the prices they charge you. I mean luckily I only pay £50 a month for now but when I come to renew I’m cancelling based on the extortionate £90 a month they wanna try charging me 😂

I get that’s the company as whole as it’s their policy so I won’t speak bad on the gym itself, but yeah the prices are a bit raving considering it gets rammed in there even during off-peak hours..

I have been a member of many different gym clubs since I started out on my gym keep fit
Programme in 1966 ( that's 60 years wow )
I researched the gyms in the Bracknell area
For value for money & gym equipment & a very
Important area the Showers
Most clubs have poor showers low water pressure,, with warm water temperature
But after testing the Village hotel gym at Bracknell & Really road testing the showers
Which I found were good water pressure & most important for gym members
Really hot water & a Bonus really cold water if you want a Healthy cold shower after a life invigorating hot shower, Both are very good for
The Body & Mind,
Why not Road test the Village hotel gym yourself
I also have found the Bracknell hotel gym is the most friendly gym I have ever joined
The members talk to each other, which is Rare
In most gyms
For the people who want to join a gym
But are not sure how a new member would be Treated. Let me Reassure anyone coming to the gym , you will find a very welcome group of Members
As I have said just try a session, you will be glad you did
All the best John Morris Ascot Berkshire

New phoneline is stressful, completely useless and makes me want to stop going to the gym. What a nightmare.

Dreadful company. Village Leeds North gym discloses members confidential details compromising member safety.

Village Gym Edinburgh: Really poor. Would not recommend at all.

They have effectively closed the whole gym (a very small under equipped are with a paltry amount of equipment aside) and are refusing any discount or refund during this worked.

Staff are rude and unhelpful.

Very unsafe conditions during the works.

0 out of 10.

I would strongly advise anyone considering joining this gym to think carefully before signing up.
The biggest issue is not just the facilities themselves, but the complete lack of communication, organisation, and customer service.
For the last 2 weeks, the air conditioning has been out of service. Members have repeatedly asked for updates, yet staff either seem unable to provide any information or give vague responses with no clear timeline for when the issue will be resolved. Within 15 minutes of a class starting, the room becomes unbearably hot, mirrors are fogged up with humidity, and uncomfortable. The floor also becomes slippery, creating what appears to be a genuine health and safety concern and classes shortly after are stopped as a result!!
Leaving work early to get to my class for 25min workout in these conditions is a waste of time.
Despite members paying significant membership fees, the gym is currently failing to provide what most people would consider a basic necessity: a safe and comfortable training environment.
There is also a serious issue with the booking system. The gym appears to have changed the way waiting lists operate without communicating the change to members. Previously, if you were first on the waiting list, you would reasonably expect to receive the next available place when someone cancelled.
Instead, spaces are now released back into the system for everyone to compete for again. This makes the waiting list virtually pointless and leaves members constantly checking the app and racing each other for cancellations. You would be expected to constantly be watching your phone and then scrambling at a moment gnosis to get a spot.
I have work to do and I don’t have time to check my phone all day and feel like I’ve missed out on opportunities repeatedly - that is literally just going to stress me out and causing anxiety.
The lack of communication surrounding this change has caused widespread confusion, frustration, and anger among members.
To make matters worse, emails frequently go unanswered, and some of the contact email addresses provided via the app - either bounces back or reject responses altogether.
It often feels impossible to get a clear answer from anyone.
Overall, the gym comes across as chaotic, disorganised, and unprofessional. Basic member communication is poor, issues are not addressed transparently, and customers are left feeling ignored and frustrated.
The facilities themselves are not the problem. The management, communication, and customer experience are. Unfortunately, after repeated issues and a lack of meaningful responses, many members have simply had enough.

I have membership in Village gym about 5 years. I am happy that there is such a great facilities in my area. Great staff and very good, clean summing pool with dry and steam room and lovely jacuzzi. There are skilled and professional personal trainers

cheadle gym broken equipment consistently. poor levels of communication when things break. changing rooms filthy and smell of stagnant water. not a good gym
saunas never cleaned properly just a splash of water. puddles of stagnant sweaty water as you walk in

I initially enjoyed being a member of this gym, but have now decided to cancel my membership. The cleanliness is concerning. The same rubbish was in one of the bathroom stalls floors and on top of the bin in that stall for three days untouched. Which makes me think no one cleaned it for three days. There is mold or mildew growing along the edges of the floor of the shower stalls. I had the unfortunate experience of accidentally touching the walls of one of the showers and it was slimy, again making me question if it had ever been cleaned.

The same used plaster was in the bottom of the pool for over a week and the walls of the pool look like they’ve never been properly cleaned. There’s also some sort of sand or grit in the bottom of the pool that has been there for my entire membership.

If you miss a certain number of classes, you are banned from booking classes more than an hour in advance. However I’ve had multiple classes where the instructor was on holiday, no one cancelled the classes, and everyone was just standing there. Highly disrespectful of the members time.

When I first joined I signed up for a new member tour and fitness evaluation. I showed up at the scheduled time; but was told there was no one available as they had told the person doing my evaluation and me two different times. I rescheduled and the second time consisted of someone sitting asking me questions off a tablet in the pub for less than ten minutes. It was at a shared table with a random man sitting working from a laptop. I found it humiliating to discuss my health that publicly. There was no tour and I was not shown any equipment. They offered to reschedule me a third time, however I had already taken off work twice for the other two attempts and I was too embarrassed to go through discussing my fitness in public again.

When I canceled my membership last month I got an email saying “ We'll give you a call over the next few days to discuss your request.” This never happened, which shows how little they value me as a member.

Cancelled my membership because I used the word incompetent in a questionnaire they sent to me. I also called there staff ar$ehole in a generic email after being assaulted on sight by another member. They had witnessed it and refused to give a statement. Do not recommend. Not a safe place for kids. They agreed to reinstate it and then was cancelled the next day again by a disgruntled manager. Presumably acting on his own. I attempted to call twice, refused to engage and hung up on each occasion. Better off with Edinburgh leisure or your back garden.