VimlyHost Avis 64

Réponse de VimlyHost

12 mars 2020

Thanks for your feedback, much appreciated. We hope you continue to enjoy our services :)

Best Regards,

Kieran Cairns
Founder of Vimly Digital

Réponse de VimlyHost

31 août 2019

Hello Alexandros,

Thank you for taking the time to review us and apologies that you've had such a poor experience, it is NOT the norm. Firstly, I’d like to apologise for the significant delay in responding to your review.

We can see that you where formerly a free hosting client. Unfortunately, due to the recently announced cPanel price increases, we were unable to continue servicing free customers. Once we where aware of this, we immediately began notifying customers by email, through social media and via press releases.

The following emails where sent on the dates listed to all clients that had provided contact emails within cPanel:

08/03/2019 - FINAL NOTICE: Your account will be closed in less than 48 hours!
07/31/2019 - URGENT: Your account will be closed in 5 Days!
07/22/2019 - Your account will be closed in 14 Days!
07/07/2019 - Your account will be closed in 28 days!

As you can see from the emails above, a total of 4 email reminders where provided throughout the 28 day closure period. However, you appear to have not received these email reminders. Unfortunately, despite our best efforts and contacting mailchimp and gmail regarding this issue, we have being unable to identify the reason these email reminders did not reach your inbox.

We did receive and acknowledge your support ticket, where you requested a copy of the email headers in the emails we sent. Unfortunately, we where unable to provide these as emails where sent through mailchimps mail server, and we don’t have access to individual email records to that level.

Further to this, we received an additional request for data access, which are management team promptly responded to. Unfortunately, you made this data request a number of days after your account was removed from our server and we did not have sufficient resources to continually store client data. Additionally, we where still under the expectation that you had received the reminder emails before this point and collected your own backup through the provided cPanel backup options.

Further to this, our terms of service indicated that we would do not routinely backup client accounts, a term which you ageeed to when you signed up to our service:

You understand that you will remain solely responsible for taking backups of your account. We do not guarantee that any self-generated backups will be error free, and customers are responsible for making sure their backups contain all the files they require. Furthermore, you are not permitted to store any self-created backups wether created manually or through the backup utility on our server for more than 72 hours. VimlyHost and it’s partners will not and can not be held liable, if the failure of a backup causes you direct, or indirect financial loses.

You can locate this under the ‘Quality Of Service Statement’ subsection in our terms of service policy.

We do apologise that you were not satisfied with the closure of our free hosting services, however we believed at the time we made reasonably attempts to notify clients of the impending closure.

If you wish, you can read a copy of the email you should have received at https://clients.vimlyhost.net/news/closure-of-free-hosting-accounts.

If you wouldn’t mind emailing Kieran@VimlyHost.net or scheduling a phone call, I’d be happy to discuss this case further and reach an amicable resolution.

Additionally, if you do decide to give us another try, I’d be happy to offer you 30 days of free service or 40% Off your first invoice.

Best Regards,

Kieran Cairns

Director of VimlyHost Web Services

Réponse de VimlyHost

15 déc. 2018

Hi Andrei,

Thanks for your reviewing our services, your feedback is much appreciated. We hope you continue to enjoy our services :)

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

12 nov. 2018

Hi Robo,

Thanks for your feedback, much appreciated. We hope you continue to enjoy our services :)

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

3 nov. 2018

Hi Neo,

Thanks for your feedback, much appreciated. We hope you continue to enjoy our services :)

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

1 nov. 2018

Thanks for your review, Khalid.

If you have any feedback or suggestions, feel free to email Kieran@VimlyHost.net or make a ticket with the ‘Management Team’ and I will respond to you personally.

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

1 nov. 2018

Thanks for your review, Amit Adlakha Arora.

If you have any feedback or suggestions, feel free to email Kieran@VimlyHost.net or make a ticket with the ‘Management Team’ and I will respond to you personally.

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

1 nov. 2018

Thanks for your review, Agon Shala.

If you have any feedback or suggestions, feel free to email Kieran@VimlyHost.net or make a ticket with the ‘Management Team’ and I will respond to you personally.

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

1 nov. 2018

Thanks for your review.

If you have any feedback or suggestions, feel free to email Kieran@VimlyHost.net or make a ticket with the ‘Management Team’ and I will respond to you personally.

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

27 sept. 2018

Thanks for your review Emir.

We are glad to here you are very satisfied with our services and we hope your business/blog/website is successful.

We place great emphasis on providing fast support as good customer service is vital in the web hosting industry. Currently we guarantee a reply to sales/billing and support tickets within 12 hours of submission and 24 hours for activation and management team tickets. Across the last 6 months of this year, the average ticket response time for sales/billing and support was 1 hour and it was 3 hours for activation and management requests.

If you have any further experiences with us, your free to leave a new review after 24 hours has past from the time of you publishing this review.

Feel free to email Kieran@VimlyHost.net or make a ticket with the ‘Management Team’ if you have any further feedback or suggestions you wish to share with me and I will respond to you personally.

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

14 sept. 2018

Thanks for your review Craig.

We are glad to here you are very satisfied with our services and we hope your business/blog/website is successful.

We place great emphasis on providing fast support as good customer service is vital in the web hosting industry. Currently we guarantee a reply to sales/billing and support tickets within 12 hours of submission and 24 hours for activation and management team tickets.

However, we have internal ticket response time goals of 6 hours for free customers and 2 hours for paying customers. Across the last 6 months of this year, the average ticket response time for sales/billing and support was 30 minutes and it was 3 hours for activation and management requests.

If you have any further experiences with us, your free to leave a new review after 24 hours has past from the time of you publishing this review.

Feel free to email Kieran@VimlyHost.net or make a ticket with the ‘Management Team’ if you have any further feedback or suggestions you wish to share with me and I will respond to you personally.

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

11 sept. 2018

Thank for your review Abde Lilahe.

We are glad to here you are very satisfied with our services and we hope your business/blog/website is successful.

I apologise for the delay in responding to your review, we have not being receiving our usual notifications for new reviews.

If you have any further experiences with our services, such as our support team, I encourage you to leave a new review.

Feel free to email Kieran@VimlyHost.net or make a ticket with the ‘Management Team’ if you have any further feedback or suggestions you wish to share with me and I will respond to you personally.

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

1 nov. 2018

Hello Bùi Vũ Phương,

Firstly, we wish to apolgise for the delay in replying to your review. In this case an investigation with our management and legal team had to take place due to the way you responded to our requests.

Upon looking up your customer records we can see all your tickets where responded to within our 12 support SLA listed in our terms of service and the longest wait for a reply was for 9 hours from activation team of which a 24 Hour SLA is clearly displayed in our terms of service and on our website.

Furthermore, we can see you attempted to host an xenforo forum and when we requested for your license key so we can verify you were not going to use pirated software on our service you refused and instead clicked the option to review us in the reply requesting for this evidence. We requested for this evidence as xenfero is $140 Per License and as you were applying for a free account, we wanted to confirm you did indeed hold a valid license.

As a result of your actions, and as per our terms of service and company policy we have notified Fraud Record of these actives and you have being flagged as having a criminal intent as copyright infringement is a criminal offence in the United Kingdom.

Unfortunately, as this stage we have also flagged your account as fraud and as such we will no longer be accepting new orders from yourself. If you obtain a license key for xenfero or already own one and wish to use our services, please email Legal@VimlyHost.net and we will confirm the validity of your license with xenfero. If we are able to confirm this, we will be glad to provide you an account, as long as our terms of service are fully adhered to.

We will be notifying you of this response via ticket as well as through the automated emails sent by TrustPilot. If you wish to co-operate with our team we will be glad to work out a solution.

Otherwise, we wish you the best of luck in your future endeavours.

Best Regards,
The VimlyHost Team

Réponse de VimlyHost

11 sept. 2018

Thanks for your review and recommendation Arshad Ismail.

We are glad to here your satisfied with our services and find our user interface ease to use, we chose cPanel for our hosting interface due to the ease of use it provides, the same logic was applied when developing our client area, to make the user experience as easy as possible.

If you have any further feedback or suggestions, feel free to email Kieran@VimlyHost.net or make a ticket with the ‘Management Team’ and I will respond to you personally.

As always, your welcome to leave a new review if anything changes as we want to make sure we continue to meet our high standards.

Best Regards,

Kieran Cairns
Founder of VimlyHost

Réponse de VimlyHost

11 sept. 2018

Thanks for your review.

If you have any feedback or suggestions, feel free to email Kieran@VimlyHost.net or make a ticket with the ‘Management Team’ and I will respond to you personally.

Best Regards,

Kieran Cairns
Founder of VimlyHost