I would like to thank the Doctors and Staff for the care and attention they gave my late wife and to myself.The Doctors and Care co ordination Kelly. Dr Reed even gave his time to have a face to face... Voir plus
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Lisez les avis des autres
Absolutely discussing so called NHS, Dear Mr Austin, Thank you for contacting us today unfortunatly we cannot prescribe medication without being seen by one of our Clinicians and due to us being... Voir plus
Awful experience yesterday! Appointment for nurse at 10.10, eventually got seen at 11.45. This is absolutely not ok! The reception team said NOTHING!! Wouldn't have hurt for them to pop their heads in... Voir plus
Feeling completely let down again, Called just over a week before Christmas for some pain relief that I can have after describing my pain at 10 out of 10, I've been given a face-to-face appointment t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Vine Medical Group, your trusted GP partnership dedicated to providing top-notch healthcare to over 27,000 patients throughout Waterlooville and its neighboring communities. Our team of medical professionals is here to serve you across our four convenient locations: Forest End, Health Centre, Westbrook, and Stakes Lodge. In response to the growing demand for quality primary care, we have assembled a diverse team of healthcare experts, including GPs, practice nurses, advanced nurse practitioners, healthcare assistants, paramedics, and pharmacists. Our goal is to deliver exceptional, personalized care tailored to your individual health needs.
Coordonnées de contact
Forest End Site, Forest End, PO77AH, Waterlooville, Royaume-Uni
- 02392263089
- hiowicb-hsi.vinemedicalgroup@nhs.net
- vinemedicalgroup.co.uk
2,3
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Disappointed to find again that after a…
Disappointed to find again that after a month with the surgery having had a hand delivered letter from the Physio requesting bloods and further notes written on my blood test request form requesting appointment. Nothing had been added to my Gp notes the nurse was kind enough to seek out a Gp and had hand written suggested tests added to default diabetes blood test
11 mai 2023
Avis spontané
Réponse de Vine Medical Group
We're truly sorry to hear about your recent experience at our surgery. We appreciate you taking the time to provide us with this feedback, as it helps us identify areas where we can improve. It's unfortunate that there was a delay in processing your physio's requests, and we apologise for any inconvenience it may have caused you. We're glad to know that our nurse was able to step in and assist you by seeking out a GP and getting the necessary tests added to your blood test.
Once again, we apologise for the inconvenience.
Staff polite and helpful and drinking…stakes Lodge
Staff polite and helpful and drinking water available
12 mai 2023
Avis spontané
Réponse de Vine Medical Group
Thank you for your positive feedback. We're delighted to know that you found our staff to be polite and helpful. Providing a comfortable and welcoming environment for our visitors is one of our top priorities, and we're glad to hear that you appreciated the availability of drinking water.
Very helpful and on time
11 mai 2023
Avis spontané
Réponse de Vine Medical Group
Thank you for your positive feedback.
Over an hour delay and then prescribed…
Over an hour delay and then prescribed a medication that is t actually available at an pharmacy anymore.
10 mai 2023
Avis spontané
Réponse de Vine Medical Group
Thank you for taking the time to share your experience and feedback with us. We sincerely apologise for the delay you experienced and the inconvenience caused by the prescription issue.
As for the prescribed medication, we're sorry for any misunderstanding or miscommunication. Our standard procedure is to prescribe medications that are readily available in pharmacies. Unfortunately, it seems there has been an unexpected issue in this case. We would appreciate the opportunity to rectify this. If you could please reach out to us directly we will promptly investigate this matter and ensure that you receive the correct prescription.
Once again, we sincerely apologise for any inconvenience caused.
Yet another miserable experience
Phoned at 1401. Because I knew it would be a long wait I opted for phone back service. At 1625 (yes - well over two hours later) I’d still not got a call back. I phoned again only to return to the queue but told I was number one in line (funny old thing). I explained to receptionist how long I’d waited who disbelieved me as she said there was only a 30 minute queue time so I told her to check the system as I’d been waiting over a couple of hours. Still never managed to get an appointment - yet again!
10 mai 2023
Avis spontané
Réponse de Vine Medical Group
Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced while trying to reach us. We understand how frustrating it can be to wait for a response, especially when it exceeds the expected time frame.
We are usually known for our prompt call-back service and we regret that we didn't meet those expectations this time. I assure you that your experience was an exception and doesn’t reflect the level of service we aim to provide.
We are investigating the issue to see if there was an issue with our phone back system on that particular day, and we are currently addressing this with our technical team.
We highly value your feedback as it assists us in improving our service, and we hope to be able to offer you a smoother and more efficient experience in the future.
Again, we sincerely apologise and appreciate your understanding and patience. We look forward to the opportunity to serve you better in the future.
Disappointed
I was invited to make an appointment for a health check and the standard checks were done. However I had a couple of issues I would have liked more advice on and was told they were unable to give me any advice and I should make an appointment with a go. The issues were only small and I did not want to waste the GP time if unnecessary so was disappointed with this.
3 mai 2023
Avis spontané
Réponse de Vine Medical Group
Thank you for taking the time to share your experience with us on Trustpilot. We value all feedback as it helps us understand our patients' needs better and continuously improve our services.
We understand from your review that you had expected to receive medical advice from our healthcare assistant during your recent health check appointment. Please let us clarify the role of our healthcare assistants. While they are integral members of our team, their primary function is to assist in general health checks and routine tests, and they may not be fully qualified to provide the type of medical advice that a GP or nurse can offer.
Our healthcare team, including GPs and nurses, have undergone extensive training to diagnose and manage a wide range of health conditions. They are well-equipped to provide the advice and treatment you may need beyond a routine health check. If during your appointment you feel you need more comprehensive advice, we encourage you to book a separate consultation with a GP or a nurse who can provide you with the necessary support.
We regret any misunderstanding and hope this clarification is helpful. If you have further questions or concerns, please don't hesitate to contact us. We're here to make sure you receive the best possible care and that all your needs are met.
Thank you once again for your feedback.
Four weeks to get a GP appointment…was…
Four weeks to get a GP appointment…was rescheduled for an additional week due to sickness and short staff…not great as it took a few months to get to this position. However, once l got to see the GP, she was really helpful and understanding.
5 mai 2023
Avis spontané
Réponse de Vine Medical Group
Thank you for taking the time to share your experience with us on Trustpilot. Your feedback is extremely valuable to us as we strive to provide the best possible service to our patients.
We sincerely apologise for the delay in scheduling your GP appointment. We understand how important timely access to healthcare is, and we regret any inconvenience or distress this may have caused you. It is unfortunate that we were dealing with staff illness during the period of your appointment, which led to the rescheduling. We are continuously working to improve our processes and are committed to reducing wait times for our patients.
We are pleased, however, to hear that once you were able to see the GP, you found her to be helpful and understanding. Our team members are deeply committed to patient care, and we're glad that was reflected in your interaction with the GP.
Once again, thank you for your feedback.
My experience at the Surgery
The Nurse was professional she carried me along by explaining every bit of the process before executing it.
Timing was excellent as I did not wait too long before I was called in.
Thank you for your good work.
4 mai 2023
Avis spontané
Réponse de Vine Medical Group
Thank you so much for taking the time to share your positive experience with us on Trustpilot. We deeply appreciate your feedback and are delighted to hear about your satisfactory visit with our nurse.
We strive to ensure that every patient feels comfortable and well-informed about their healthcare procedures, so it's wonderful to know that our nurse was able to meet these expectations during your appointment. Timely care and clear communication are among our top priorities, and we're glad to hear that these aspects were reflected in your experience.
Your kind words mean a lot to us and will certainly be passed on to our nursing team. It's feedback like yours that encourages us to continue delivering top-notch service to all our patients.
Thank you again for your review, and we look forward to serving you again in the future.
Regular B12 injection
Went in for my regular B12 injection, which was absolutely fine, but I had a few queries and the nurse was very helpful indeed, answered all my questions and helped with some information.
4 mai 2023
Avis spontané
Réponse de Vine Medical Group
Thank you for sharing your positive experience with us on Trustpilot. We appreciate your time and effort in writing this review.
We're delighted to hear that your recent visit for your B12 injection went smoothly and that our nurse was able to assist with your queries. We believe that effective communication and providing comprehensive information is crucial in healthcare, and it's heartening to hear that these values were met during your appointment.
Your kind words will be passed onto our nursing team. It's feedback like yours that motivates us to continue providing the high standard of care that we strive for.
From getting a text about an…
From getting a text about an appointment to seeing the doctor perfect.
2 mai 2023
Avis spontané
Réponse de Vine Medical Group
Thank you for your feedback, and we are happy you had a pleasant experience.
Staff was polite and happy
27 avril 2023
Avis spontané
Réponse de Vine Medical Group
Thank you for your feedback.
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