Vinesse shipped us wine we did not order, charged our credit card without authorization, did not respond until after the return deadline, and told us to dispute the charge, which they then contested.... Voir plus
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Lisez les avis des autres
TERRIBLE COMPANY TRYING TO CON PEOPLE This company has no sense of ethical practices The only way they are making money is sneakily shipping a $30/wine bottle which i heard taste as bad as th... Voir plus
Originally we rated this experience one-star: "I’m very sorry but we only enjoyed one of your wines out of the six we got, and found the others wholly undrinkable, usually pouring them out. We’ll be... Voir plus
L'entreprise a répondu
Terrible user experience Unaware of shipping schedule No reminders or option to change/delay Spammed by emails Unable to login even after support Long wait times to call Not worth the price c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Vinesse specializes in helping wine lovers discover interesting wines. By sharing limited-production gems that generally don’t appear on the shelves of local stores, Vinesse has grown to become one of the largest and most respected wine club companies in the U.S.
Coordonnées de contact
4550 E Thousand Oaks Blvd Suite 100, 91362, Westlake Village, Etats-Unis
- 800-823-5527
- service@vinesse.com
- vinesse.com
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Poor communication and value
Hi, I never received an email providing me a heads up that my shipment was being packed so I received the order with some bottles I would have declined. On top of that, I'm not pleased with the value of the wines as I could find these for $12-15 per bottle and I just paid close to $25 per bottle, yikes!
first order we got some one else wine
first order we got some one else wine, and invoice. call and report the mistake? order was replace with same wine? not wath was on the list, for me trying Vinesse wine club. promise a gift , did not get? wine was good. i did not like the service,and mistake!
Great Wines
A wide variety of wines from different regions, delivery in time, good promo to try out the service.
Called to cancel my subscription
Called to cancel my subscription, it was not canceled. I was billed for a mew order. Called to cancel the new order before it was shipped out any vinnesse refused. Said I had to wait for the shipment pay to mail it back, and that they would give me a credit, minus a restocking fee for a future order. Made no sense since I clearly was not looking to make any future purchases. Awful customer service.
Dry corks
3 of the bottles in my shipment (I’ve only opened 3 so far) have had bone dry corks, 2 of which cracked/crumbled in the bottle while decorking. Disappointed.
Introductory set is amazing!
The wines in the introductory set are amazing! And there’s 8 bottles for $40, which is unheard of! Be careful to cancel your auto shipments w/in a month unless you want to pay $120 for 6 bottles (although quality-wise, they’re worth it).
No one answered my question
Big Delivery Hassle
UPS attempted delivery 3 times and I wasn’t home — even though I’m retired and around the house pretty regularly. UPS never gave me a time when they would attempt delivery — guess I need to just be here 24 hours a day to meet the driver. UPS then sent the wine to a UPS shipping center far from my home, ignoring the UPS shipping center 3 miles from my house. UPS then gave me the runaround on the phone when I tried to get the wine shipped back to the UPS center close to my home. This just isn’t worth it — better to buy wine at Costco.
Had trouble getting into my account and…
Had trouble getting into my account and getting tracking info. Had to call and have things reset twice. All is good now I think
What a great value and surprise.
They charged my account without notice…
They charged my account without notice or authorization. Scam.
Arrived as scheduled and intact
Arrived as scheduled and intact; packaging was excellent. The wines we have tried have been quite good, although we haven't tried all four yet. Its been a good experience so far.
Scam
Scam. They automatically ship wine whether you want it or not. Billing per bottle is about 50% higher than other sources on internet. To add insult to injury, shipping is outrageous. So a $10 bottle that they charge $16 for, comes to over $26/bottle. To add insult, even though deal is you have chance to review shipment and cost and then approve the shipment, they claim they don't advise you...they just ship and charge your credit card. If you don't want the shipment you can return for future credit (only the $96 of the $148 they charge). However you pay shipping, close to $60 and restocking fee of who knows how much. I called my bank's fraud department to get full credit. These guys are little more than full fledged scam artists!
Never got my order of all white wine.
Great wine—I wish the regular…
Great wine—I wish the regular subscription wasn’t so expensive!
I enjoyed every wine!
Ordering was simple, delivery was efficient and the wines were very good! I wasn’t used to receiving an order where I enjoyed every wine!
I would give the quality of the a four…
I would give the quality of the a four star but tracking my deliveries a 2 star.
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