Vinissimus Avis 

Their delivery service is terrible. I’ve been waiting for one week- every day their delivery company Seur says they came to deliver but no one rings the bell or calls my phone. It seems to be a joke. I have tried to contact the delivery company myself but impossible. Their website malfunctions and when I call I can’t get a human being. I liked vinissimus selection of wines but won’t order again from them.

Vinissimus customer service has been unbelievable. Remember Apple 20 years ago? That's how good it was. I've given 4 stars because their delivery service DHL was totally hopeless. I wrote an email to explain the problems with DHL and that there was no way to interact with them and Sara from Vinissimus was immediately on the case. It took a while but she kept me posted with updates every day. Receiving my two cases was not straightforward but it wasn't Vinissimus' fault and they did everything in their power to fix it. In the end, I'm totally satisfied and comfortable ordering from them in the future because I know there will be someone at their end to help if something goes wrong. That's rare these days. I look forward to buying more wine from this company. Their selection is really interesting too! I'm looking forward to trying a difficult-to-come-by range of wines from Tenuta Dettori, a small biodynamic producer in northern Sardinia.

Excellent service from Vinissimus UK with an order arriving from Spain in time for Christmas. 5th star reserved for when they get the UK prices get more in line with Euro prices.!

Still waiting for my order. Despite this being vinissimus.co.uk (a UK web address), the stock and wines are shipped from Spain. I have been monitoring my 'tracking number' with DHL for 2 weeks and it is unrecognised, I phoned the UK number which is diverted to Spain, to be told DHL number will only be recognised when DHL received it. Its not a very transparent website, had I known I would have ordered more locally.

ordered on sunday, delivered on wednesday. Very safely packeged. Low shipping cost.

Have used the company 3 times in 2022.

Great selection of decent wine. Delivery takes a while buy it always arrives. Pay attention to 'available for immediate dispatch' Vs 'available in 2 weeks' etc. It makes a big difference to delivery turn around times.

Vinissimus during brexit had issues with delivery. But they have been sorted.
Yes some of the prices have gone up post brexit, but for that blame the bare faced liars who promised brexit would be great not Vinissimus.
Vinissimus provide a simply excellent service with fast delivery of an incredible range of wines and there are some utter bargains to be had even after brexit.
Sorry to see other reviewers sticking to boot into a company that has excellent customer service when things go wrong and have always refunded or sent replacements if a wine is corked.
Vinissimus are a trustworthy company and I strikingly recommend them.

So very disappointed with this company due to very unreliable delivery. Placed an order almost 3 weeks ago as presents for friends and family as part of a trip we're going on shortly. They emailed me a week ago to say it had been despatched, so chased them today only for them to admit that when they said it had been despatched it actually hadn't??! No email telling me this. Their reply to my message had no apology at all - they just told me I may be able to track the order in a few days. They didn't update me with a new delivery date. Appalling customer service. I spent over £100 and paid for this delivery. Had no idea all the wine came from Spain for each order either - as they had a UK website address and office address assumed they had a warehouse in the UK. Wish I'd read the bad reviews here before buying!

Ordered 6 bottle of wine over a week before Easter and was only told after making the order that delivery would be AFTER Easter- really not good enough when all companies are making home delivery a big part of their business- also paid over £100 and was still charged for delivery. They will only give free delivery on 12 bottles which is a strange concept- I could buy 12 cheap bottles for under £100 and get free delivery but if I buy 11 expensive bottles in excess of £300 I will be charged for delivery?!?!?!

I'm shocked at the recent reviews. I have purchased wines several times from Vinissimus and had no issues whatsoever. They offer a great wide range of wines, logistics are great,(by the way packaging is really good) and have to highlight that their customer service is amazing; quick, efficient and informative. I might have been lucky but all purchases I made with them have been very good. I'll keep buying from them and I strongly recommend this company. Thank you Vinissimus and keep doing what you do.

Awful company. They sent me two wrong bottles of wine and their customer service was awful, rude and unprofessional. Their website is intentionally misleading and the pictures often don't correspond to the wine that you will receive. I will never use this website again and advise everyone to never use it.

This was my go to place for Spanish wines, however since Brexit most bottles I order have doubled in price.
As an example, rigol brut use to be about 3 euros, and is now nearly 7 pounds, I understand there is duty etc to add, however a similar Portuguese sight still manages to sell their wines at near enough the same price as it was pre Brexit, so not sure if this is just pure profiteering or not, but it doesn't make vinissimus the same value for money as it was pre brexit.

I was sent a totally different looking bottle to the image that was on the website that I purchased and I had the most awful follow up customer service (13 emails exchanged with Eva) to the point that I had to argue to have a refund without an additional returns/collection charge because of their mistake.

I ordered 12 bottles of wine on 20/12 . When the wine arrived it was the wrong vintage . I phoned customer services who had no idea whether it was mistake at the warehouse or they had sold out ! They agreed to pick up the wine and refund me . This was on 5/1 and the agreed date was 11/1 . I stayed in all day and the courier did not show up . I complained and they agreed on 12/1 at 8.23am to instruct the courier to pick the wine up on 17/1 . I had a hospital appointment at 10.00am on 12/1 and arrived back at 12.40pm and a few minutes later a courier arrived to pick up the wine . A little while later I found an email from the company timed at 12.14pm saying they apologised for all the inconvenience and trouble and that management had decided to let me keep the wine as a present . I asked the company to have the courier return the wine and they agreed to do that . After further exchanges of emails the company decided I could NOT have the wine as a present because the courier had delivered it back to their warehouse . I could not understand the logic in that statement and I challenged them of course but they were adamant I would not be receiving the wine back . I was not even offered a discount or a credit of any amount off future orders . Disgraceful .

Attention. Initial review has been edited.
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The initial star rating was . I have now edited this to 4. The problem experienced has now been fixed.Thank you for understanding. It took a while but I am happy we were able to rectify this.
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After 3 orders with Vinissimus.co.uk I will no longer be ordering again until the below matter is resolved.

I have recently had a bad customer service experience after the pricing of the last offer, finished before the advertised end of offer deadline.

What that means is that a significant order would have been more expensive.

What started as a enquiry to rectify the matter, has deteriorated into a situation, that simply does not warrant any more spending with this firm, until it is resolved.

This order would have bought my total spend above £1000.00 with vinissimus.co.uk! So I would class myself as a good client.I am also a client that appreciates good customer service

The situation stems from the most recent offers, I received from vinissimus.co.uk, advertising discounted wines at special prices.This offer ran out at midnight of 9th January. (Please note again that the offer came from the vinissimus.co.uk registered web site). Naturally I assumed with this meant that I had time up to 24:00 GMT.(UK Time)

However after speaking with their customer services they refused to honour my screen shotted pricing at the better deal.

I tried to explain that their system is not respecting the offer prices as advertised, because it seems that these are dictated by vinissimus.com. What that means is the UK special pricing, ends at 11pm because Vinissimus.com offers are based on Central European Time clock and and NOT as advertised, the UK time of Midnight! So in effect 23:00 GMT was the end of the deal and not 24:00 GMT

I therefore have no intention of putting through any more orders until I receive a confirmation from vinissimus.co.uk that they will respect the offers that were being advertised, at the prices, my screen shots have shown they were at.

I also feel that this situation warrants an official complaint to British Trading Standards

Good selection but horrible delivery service. I would not use this vendor as you will always have a delivery problem. I have never seen such incompetence. To be fair, the customer service at least try to be helpful but very little effect. AVOID !!!

The courier having given a very specific range of delivery times, they turned up early while we were out and left 6 cardboard cases in our back garden in the pouring rain…..

We are both in our 60’s with various health issues and had to just leave them there until it stopped raining. By this time the boxes had collapsed and fallen over.

The Brexit hassles (long delivery times) are now behind this company and they are again delivering well and on time. I have used them for more than 5 years and they always deliver excellent customer service and the wine you carefully select. My last order - November 2021 - took about a week to arrive. Because of the failure of UK to agree a comprehensive trade deal with the EU this company like many others had to change the way they deliver to the UK. They have offered me discounts as an apology for the earlier delays. Vinissimus can't be blamed for the extra UK duty on each order that puts a few pounds on the price. I'm disappointed at how brutal some reviewers can be, but maybe as customers they only had immediate post-Brexit experience.

2 orders, first, 2 months late being delivered and the wines had been “cooked” in transit.
The second had to be cancelled as after two weeks the wines had not been shipped - because they did not have 50% of the order.

Ordered whispering angel I had to throw it away it was all corked so dissatisfied I had my family round and it was awful