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À propos de l'entreprise

  1. Club
  2. Magasin de disques

Écrit par l'entreprise

Vinyl Moon is the only vinyl “mixtape” club that combines the best new music with original artwork to create an ultra-deluxe record experience. Every month! Each record gives you a fun, interactive and completely unique way to discover new music and wild artwork each month.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

2 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 2 sur 5 étoiles

Better of choosing a different company

Honestly, I think you’re better off just buying some vinyls from another company.
I bought a gift subscription and found out after the 2nd shipment, that they don’t send you the new collection but old ones. They do not disclose this and if you didn’t have vinyls from then previously you would never know. And even when I brought this up to them, they still didn’t change the description.

But once I brought it up to them, they said they’d send my last shipment as the new collection and I should expect it shipped out end of Feb. However, I didn’t hear back, so I reached out the first week of March and they told me there was an issue and they would send it out soon. Mind you they didn’t give me an update and if I hadn’t reached out, I wonder if they would have. But I wish that was the only issue, it’s been 3 weeks and the item still hasn’t shipped. Just last week I got a label created but my mail carrier doesn’t have the item. I reached out AGAIN and they said to wait since they dropped it off. If the mail carrier is saying they don’t have the item and it’s been a week, then as a company you should check with the carrier. I think this is a deceitful company and I would be cautious to subscribe or expect to contact them constantly because they will either never ship your item or just keep sending you in circles telling you to wait.

19 mars 2026
Avis spontané
Logo de VINYL MOON

Réponse : VINYL MOON

I'm sorry to hear that you had a frustrating experience. As you know from speaking with our support person Jack, we are always here to help solve any customer issues. As a small business that is how we maintained our strong community of passionate members for over 10 years now. We are always happy to continue working with customers to make things right.

However there are a few comments you made that must be addressed.
- Our Gift Membership Experience says "All our gift memberships begin with bonus records shipped immediately to get the recipient started. Their Vinyl Moon experience continues every month with a classic Vinyl Moon Club "Mixtape" record." We have always been clear about the gift membership experience. But your note that it could be clearer is important feedback and will be addressed.
- The delay you are experiencing with the recent shipment is because you requested to have your gift membership changed to the normal membership. That means you experience the same delays as normal members. And unfortunately this month we had a manufacturing delay. We sent clear communication about the delay to all members and even explained it directly via email. (Note: All gift membership shipments were shipped on time.)
- Your package is in the mail and we have sent tracking info. We are a small team packing thousands of shipments. That takes time. If speed is important, a small business may not be the best choice. If honestly, transparency, and human interaction is important, then Vinyl Moon might be a good fit.

Your purchase of a 3 month gift membership entitled you to 4 total VM records (one bonus!). You have received 3 and the 4th one is on its way. If you have any further issues with that last shipment please let us know via our support email. Jack or I will be happy to help!
- Brandon (Founder, curator)

Noté 5 sur 5 étoiles

Vinyl Moon is super fun!

Hey I get to be the 1st review!
I was on this site leaving a few reviews for products that I've ordered over the internet. When I was done I sat here thinking about what are some online products I've ordered that I'm really happy about and should show my gratitude by leaving a five-star review?
One of the first things that came to mind was Vinyl Moon.
I've been a member of this record club for a couple years now and it's super fun! I look forward to each installment arriving in the mail. It's always really fun to unbox because as you open up the gate fold, there's an amazing display of original art. And then the record itself is always a really cool colored splatter or psychedelic swirl. The record itself is nice and heavy weight I've never had one arrive warped.
But most importantly, how's the music, right? Well, I love it. Granted, some installments are better than others but that's only natural. And I actually appreciate that they don't just repeat the same styles over and over again.
But mostly what is included on these sort of mixtape style records is really fun, hip, contemporary soul, funk, disco, house, and indie rock.
They are drawing from really small artists that they find on band camp and SoundCloud. So it's pretty cool to get turned on to some music that I probably never would have heard otherwise. I've actually learned about several artists to which I've become a loyal fan.
So if you like any of the above genres of music and you also like creative packaging and artwork I would highly recommend giving this service a try. It's pretty unique and quite enjoyable and very reasonably priced.

11 janvier 2023
Avis spontané
Logo de VINYL MOON

Réponse : VINYL MOON

Thank you for leaving such kind words! As a small business, it means a lot to hear this kind of feedback. Much appreciated! -Brandon

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