Viola Hair Extensions Avis 131

I wanted to buy a couple as was in the sale I thought make my hair a bit thicker. I chose coconut late. On there website the hair looks dark brown like a balayage colour with a small amount of blonde. They arrived this morning. Shock horror it’s light brown and bright blonde. Nothing like there website. I phoned straight away to say can I exchange them for darker there not opened or anything. They could see as they are tracked so I had just received them. To be told we don’t exchange sale. But on the invoice it clearly says exchange or refund in 28 days. I only wanted to exchange. She said it’s in the t&cs. Never again would I buy from them. Nothing like there website . Don’t take notice of colours on website as they are not true to what you get. So I am stuck with these bright blonde and light brown ones. No customer care in this place

Every single time the customer service is awful.

I would strongly advise avoiding Viola Hair.

I ordered multiple packs of extensions and nano beads, and within just two weeks of having them professionally fitted, all of the extensions fell out. I then had to pay for a full refit out of my own pocket. After this happened, my hairdresser spoke to other professional fitters who also advised that this is a common issue with Viola at the moment, particularly with their beads.

At my eight-week refit, the situation got even worse — the blonde extensions were completely matted and unusable, and the colour was inconsistent with what I originally ordered. The quality is genuinely shocking.

Trying to resolve this has been just as bad. Viola were slow to respond and had to be chased repeatedly. When they finally replied, they asked me to return the hair for “assessment” but expect me to pay for tracked postage, despite the products clearly being faulty.

After speaking with multiple professionals and looking at other reviews, I’ve been warned that this is a common pattern — customers are made to pay to return faulty items, only for the company to deny responsibility and refuse refunds, leaving people out of pocket twice.

Because of this, I do not feel confident sending the hair back at my own expense.

Between the poor product quality and the way complaints are handled, this has been a frustrating and costly experience. I would not trust this company or their products.

Really disappointed – order not received by me, proof of delivery picture is some sort of shed, I don’t have a shed and being told to pay again instead of being helped. Not great for a first-time salon trial. After multiple emails back and forth it’s easy to see customer care is not their priority. I’m away on holiday in just over a week and had explained that to them,explained the urgency and still their only option was for me to pay again for more hair. Is it just me or would you pay for hair a second time when you didn’t receive it the first time?

Was ment to be next day delivery but had to wait 4 days!!!!

Do not use this company!! Used for years on end previously and my most recent set of nanos is actually laughable! How on earth Viola find it acceptable to supply hair of such awful quality is actually beyond me. I started with 22inch extensions and had them fitted in November 2025. By January the entire lot was like a rats tail. I have only ever used their recommended shampoo and conditioner on the hair and it has still snapped off beyond belief. The hair was barely 18 inches as of Feb. Viola should actually be ashamed of themselves, conning people out of hundreds of pounds for hair which is clearly synthetic. Have lost my custom after 5 years, at least I get to rock a birds nest though!!

I paid for next day delivery for it not to be delivered next day at all. Fair enough it was a long bank holiday weekend - but that means it should have come Tuesday but it came Thursday with no apologies or refund offer.

I have to send another review. The response Viola hair has given is complete rubbish. Funny how on all their replies, it’s never their fault. Photographic evidence? Really, yet to still see that and open to communicate, again hilarious, seen as you have ignored the last three emails sent. Stop lying and own your mistakes.

The best quality hair, i use for all my clients & recommend their aftercare products too. Never disappoints, fast delivery and prompt, helpful customer service. Very reasonably priced for the quality aswell, i have used other brands in the same price bracket and the hair quality doesn’t compare at all.

Used viola for many years always wonderful quality hair last over 12 months very fast delivery

Amazing fast delivery and great professional service as usual. Thank you Viola

Excellent quality hair never disappoints

real good quality products which last well over a year, super-fast tracked delivery so you are guaranteed to get them on time.

I paid for next day delivery and it took around 5 days to come. ITS NEVER IN STOCK so I can’t even get the rest of the hair I need. Iv now seen the shocking 1star reviews on here, im scared to get the rest of it now not that it will be in stock anyway.

Very good hair extensions, fast delivery

Absolutely disgusting service. The hair came knotted and the hair was already shredding from the hair. It had about 5 strands per extension and looked mortifying. We sent them back and they refuse to give us a refund because they weigh differently even though we haven’t used them. You may all that money for the hair to snap and not be used!!!

Do not buy from here! The hair is terrible and customer service is none existent, absolute cowboys selling mixed synthetic hair and passing off as 100% human... I will be taking this to trading standards thanx

Excellent service ordered and delivered next day fantastic product.