Ordered and paid instantly through PayPal. Order accepted on 09/05/2014. After 10 days order still being processed. Rang to enquire when delivery would be, rang about 20 times over 2 days. Regardl... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Stay clear Still under dispute Keep getting same message but they cannot supply tracking this has been over a month confirmed order 13.12.2025 You get the same message over and over... Voir plus
DO NOT BUY FROM THEM. I don't think they are actually a UK company. Product came from China, scratched and crap quality!!!
Quality was Ok but I can't see as clearly as in my usual glasses. I think I would go to the opticians and pay the extra next time.
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Vision Eyewear is a UK based company that is one of the leading retailers of prescription and non-prescription glasses, as well as sunglasses online. We also feature one of the largest collections of non-designer frames. Our goal is to provide customers with a cheaper alternative to the more expensive high street opticians. The low price never compromises the quality of eyewear and the service to consumers, in-fact we consider that to be our top priority. Our aim is to focus on value and service by providing excellent customer service, high quality prescription glasses/sunglasses and most of all huge savings!
Coordonnées de contact
WD18 6XR, Watford
- 01923440105
- sales@visioneyewear.co.uk
- visioneyewear.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM. I don't think they are actually a UK company. Product came from China, scratched and crap quality!!!
Stay clear
Stay clear
Still under dispute
Keep getting same message but they cannot supply tracking this has been over a month confirmed order 13.12.2025
You get the same message over and over again after the first one which says on way, then you get ‘how was your experience’ then you get there’s a slight delay, after 6 messages being exactly the same I sent a PayPal dispute. I am now being asked to close a dispute but they cannot provide tracking,as per below still not tracking number and no refund.
We sincerely apologize for any inconvenience caused.
Please note that your order has been slightly delayed. There is no need to worry—our team is making every effort to ensure your order arrives as soon as possible.
We kindly ask for your patience and request you to please close the dispute. If you have any questions or need further assistance, feel free to contact us.
Thank you for your understanding and support.
Best regards,
Luke – Team Visions
I have been scammed from those…
I have been scammed from those people!!!
bought sunniest wich supposed to be 2.. but only arrived 1.
contact them and they replied that the second pair is on the way, a month passed by and no sunglas, and they stop reply to emails.
Also I mentioned that I wanted to return the first pair and they never come up with instructions to do so
very POOR SERVICE AND CUSTOMER SERVICE!!
Do the job well, just slowly
Do the job well, just slowly. The glasses are well made.
Ordered a pair of Janet Reger 8 Colour Tortoise
Arrived within a week and all in good condition.
Absolute waste of time!!!
Ordered and paid instantly through PayPal. Order accepted on 09/05/2014.
After 10 days order still being processed. Rang to enquire when delivery would be, rang about 20 times over 2 days. Regardless of
what time of day, it was permantly on auto response. Sent email, no reply! Just checked tracking and order had been closed! Then checked PayPal and it reads that money to be refunded by 30th May! If no response from Vision eyewear, I will be contacting PayPal and Trading Standards!
Easy site to navigate.
Easy to navigate website and to order online.
Progress update available.
Received spectacles within 3 weeks.
Excellent value for money.
Specs look great!
good value and plenty of choice.
my local optician was so expensive decided to shop on line. very good service,
only one minus took nearly 4 weeks other than that would definetley use again
Fantastic service
Ordering was so easy,just tap in your prescription details chose the frames you want and make your payment,Huge range of frames to choose from.affordable prices.
Will deffinatly recommend to friends and family
Great Price and Great service
I ordered 6 pairs of glasses from Vision Eyewear and was very impressed with their service and prices
Would definitely use them again
Excellent service, incredible value.
Excellent service, incredible value, a pair of high quality varifocals in excellent frames for a third of the price my optician wanted to put new lenses in my existing frames. I thoroughly recommend Visioneyewear.co.uk, I certainly won't be buying glasses from an optician any time soon.
Completely satisfactory
I can't give five stars on the basis of one transaction only, but everything was fine on this occasion, no problems at all.
Great service, great glasses and even better prices!
Vision Eyewear was a great find. Both the glasses and the prices were amazing! Definitely worth a shot. I paid almost half the price of my previous glasses, and my new glasses from Vision Eyewear are a lot more sturdier and stylish. The delivery service was great and I didn't experience any problems with this. Another great feature of this company is the ability to re-glaze the glasses. Although I haven't done this myself yet, the prices are definitely afforadable and practical. Thank you VE :)
Top rate products top rate service. Thanks!
I purchased these for computer work and found these to be brilliant. Super value for money and delivered to me within a few days. Excellent stuff.
very good value .Easy to order
I was very impressed with the service. Very cheap and easy to order
Great service
Used this company not sure how it work as price was way below opticians on the high street and was very pleased with outcome.
I would recommend this company to my friands and family members.
I would recommend this company to my friands and family members. Great product and quick delivery.
very pleased
Very pleased with the website, the range of designs, the prices, the time it took for delivery, the communication, and the glasses which fit comfortably and are nice to wear. Thank you for providing this service.
Satisfactory product, fair price, delivery could have been a little faster.
Headline says it all really, delivery was a few days longer than I'd hoped but not a big issue.
Website is unfriendly if you want to order more than one pair, seems you have to start from scratch again but I had problems getting the revised prescription back for the second pair and ended up ordering by phone.

Réponse de VisionEyewear.co.uk
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







