Visionworks Avis 109

The prices have gone out of control there but the service is terrible. I waited two weeks for new lens to come in at the store & be notified. I was using my same frames. I finally had to call vision works and left a message of compliant and asking in regards to my lens. Within 30 minutes I received a text stating one was in. I went to the store today but the person who fits the lens to my frames is off till Thursday which will make it three weeks ! They did not wait 3 wks to charge me! I will never return to this store again!

I was sent texts confirming my appt. several days prior and the day of .. only to arrive at the appt to be chastised by the receptionist that THEY CHANGED MY APPT BY 15 MINS VIA TEXT !! They could only allow for ME to have my appt. not my wife. ... WHAT ??? I SHOWED her the texts ... as I got home ... THEN the text CHANGING THE APPT came thru. NEVER AGAIN.

DON'T WASTE YOUR TIME OR MONEY. Your TIME and money is just as important as the person behind the screen or the ones at the front desk with a IDGAF mentality. It's bad enough that the selection of glasses are not the greatest, but to have you wait for an hour to see the eye doctor who's doing a tele exam is crazy. In my opinion, you're better off going somewhere with better customer service and care. A better selection of glasses and somewhere there is a doctor on site.

Our quick backstory is that last summer my wife purchased multiple pair of eyeglasses,with the purchase amount of approximately 1500 dollars. My wife has been in a few times to get her glasses retightened. When we there is a young lady sitting at a computer who makes ZERO effort to greet or help customers, unless you almost need to get in her face to get her attention. Unacceptable business practices.
We did not get her name,but, she is noticeable with multi colored hair. She needs either serious retraining or show her the door simply awful!!!!! My name Buddie and I can be contacted by email @ bigtire.bp@gmail ,com

Made an appointment and told them who my provider was. When I got to appointment I was told I had to wait another week because it was under a year since last appt. They rescheduled me for the following week so insurance would cover my visit. When I got there I was told I had to wait another day to be covered by my insurance. 40 miles to drive two times for their inability to schedule correctly. Never again!

Too difficult to talk with anyone. Took my perscription elsewhere and it had to be changed.

Staff was ignorant about insurance because they'd never heard of it before and just assumed VW did not take it; but rather than call to verify coverage, they tried to send me on my way. I called myself and spoke with the agent who verified the coverage parameters with VW staff. The misinformation, the assumptions made, exasperated tone of voice and body language, made me feel unwelcomed and provided a negative buying experience which lead to the cancellation of two pair of glasses costing more than $400.00. There are many other company's that provide optometry services/eyewear material and I will find one to make purchases in the future.
There are times when one monkey spoils the show!

While the optometrist and assistant were phenomenal, the store had a foul emanation of body odor. It was originating from a person who does the fittings for glasses. I was seated in front of that person while he fit me for lenses. Mind you, the ENTER ROOM was filled with the malodorous smell that was emitting from ONE person and that person was then raising his arms directly in front of my face, forcing his foulness explicitly into my olfactory glands. Without being dramatic, it was torturous.
The next day, I was invited via text to fill out an online survey based on "my experience". I filled it out with my personal opinions.
The day after that, I received a call from Vision Works. I was excited to answer thinking that my glasses were ready for pick up. NO. The caller reprimanded me about my survey responses. He said, snarkily, that they are aware of the situation and that the employee's body odor is due to a medical condition. The caller continues saying that he was sure that I could just imagine how difficult it must be for that person to live with that.
I am sorry that person has that condition. I agree, it must be difficult to live with that condition. However, I was asked to fill out a survey about my experience and my opinions. That is how I felt about the situation. I find it incredibly offensive that VisionWorks called me to tell me that I'm wrong for saying the store smelled atrocious and that an employee had extraordinarily bad body odor.
Firstly, I find it disturbing that Visionworks had the audacity to share an employee's medical information with a complete stranger. Do they not understand what HIPPA is? Are they discussing MY medical information with other people??
Secondly, why would you ask for my thoughts if you are going to scold me for it? I legitimately thought I was helping; maybe they didn't know, maybe the other employees were afraid to mention it. Instead, I was chastised for giving honest feedback.
I am literally traumatized by VisionWorks.

I have been trying to get through to them since 9 o’clock when they opened. I tried at nine 910 915 nine 9:30 and every time I went into voicemail saying they are not open yet they do not pick up their phone. This is very frustrating and I am so tired of this answer your goddamn phone.

Very disappointing experience at Visionworks.
I have a Clover Health plan with a $300 yearly eyewear allowance, clearly shown in my insurance app. Despite this, the store only applied $200 to my progressive lenses and could not clearly explain why the remaining benefit was ignored.
I was quoted $379 for progressive lenses, but instead of applying the full $300 allowance, they reduced it by only $200, leaving an inflated out-of-pocket cost. Staff gave vague and conflicting explanations and seemed unfamiliar with how Clover benefits actually work.
I had to cancel the order and walk away to avoid overpaying. This felt misleading and unprofessional. Customers should not have to argue or educate staff about their own insurance benefits.
I would not recommend this location to anyone using insurance, especially Clover. Be very careful and double-check everything before agreeing to pay.

I just got some brand new glasses and was going to have to pay extra for my lenses because they weren't fully covered by insurance and the gentleman that was working said he could make some adjustments and try to get it covered and he did! Right before the end of the year too!

I love how they took the time to explain evey detail about my eyes. The experience was amazing. Gabby one of the sales representative was very professional, and kind. They had a pre check in which happens before your visit your eye doctor. Gabby made sure I was comfortable, and answered all my questions that I asked.Thank you VisionWorks for an awesome experience.

Absolutely abhorrent behavior and lack of competency on the part of staff. Two instances:
1st. Took my glasses back to have them adjusted so that they sat properly on the bridge of my nose. Staff member worked on my problem, returned them to me, and said thats the best I can do. ( They’re still not right)
2nd. Fishing line holding the lens in the frame came loose and I took them back to have repaired. I was told that they were too busy to do them now. I said, No problem, I have a spare pair and I can leave these and pick them up later whenever they’re repaired. I was told NO, you can’t leave them because we cannot be responsible for them. We will lose them. I said, What! I was told that that was the managers rule. To resolve the issue I would have to keep bringing them back when they were not busy. I said that doesn’t sound logical, how will I know when you are not busy?
He just shrugged and refused to address the issue further. Horrid customer service and a horrid company to deal with. BEWARE! Their Chinese frames says it all.

I stopped by for glasses after not going there for a few years. They asked if I wanted to take a picture with the exam without telling me there was an extra charge, so they put it on my bill. Last time one pair was good one pair was bad. Very poor quality, and service in what they sell, that's how they keep their cost down. I dont plan on on ever going there! I couldn't wait to leave there.
Update: a week later received called from Visionworks Bolingbrook informing me they broke the frames I suppplied to them. The offered to refund the copay and came up with some low ball figure to compesate my loss, which they're lab caused. Defitnitly find a more proffesional place to have your eyes checked and your glasses made. These people are not responsible or conpetent in their work. One star is too much for them. Now I will have to seek anoother way to recoup my loss.

I have been a Vision Works customer for many years, but my most recent experience was very disappointing.

I selected a pair of glasses online that totaled $434, which included a 40% off promotion. When I went in to pay, I presented both the online offer and my invoice, but the final bill was suddenly $745. After insurance, I paid $416. That amount should have been about $42 less, since I was reusing my existing frames, but that adjustment was not applied.

The main issue is that the 40% promotion shown online was not honored in-store, despite me providing documentation. This left me paying more than expected and feeling misled.

I’ve been loyal to Vision Works for years, but this experience has shaken my trust in their pricing transparency. Unless corrected, I will take my business elsewhere.

I will never go there again. I called this morning to make an appointment for an eye exam. All you get to talk to is a damn computer. I ask to talk to a person a the call dropped. I got setup with a good place where you talk to a person with good doctors.

Don't have a problem with the doctor but I do have a problem with the way they made my prescription in my glasses by putting a small window to see out of and everything else is a blur they told me to get smaller lens i never had glasses like this i returned them 3 times this was a nightmare i just gave up i will not be back i don't recommend you go there.

On may 6th 2025 I had an eye exam at vision works louisville ky and everything went OK. However due to me not having insurance I pay out of pocket. Vision works eyeglasses were going to be about $400.00 so to save money i went to Walmart vision and had them made for around $240.00 out the door. Here is where this go south. I picked up my eyeglasses from Walmart they made some adjustments and I was on my way. About 2 days later I noticed that my vision with the eyeglasses didn't improve in fact it was way worse. I went back to vision works and had a re test the doctor said the RX and the lenses that Walmart made was a match. So I went back to Walmart to have the lenses remade along with new frames. 2 days later no improvement. I went back to Walmart around 10 times thinking it was the adjustment . Walmart couldn't get it right so I returned the eyeglasses for a refund. I then called vision works to ask for a refund on the eye exam telling them that the doctor got it wrong which made Walmart to make the eyeglasses wrong. I read where eye exams aren't refundable and after speaking with someone at vision works they told me the same. So if the doctor got it wrong why can't I be refunded? After all it all began with the eye exam.

Leaked my college address. Not a visionworks issue. Been trying to find time to call. Please fix these issues so I can give you and other businesses five stars. Awesome business overall. Almost worked for them in NJ, but didn’t have a good reference at the time. Cute stores. Quaint. Have used them since I was a young young. Common on NE.

Eye test three months ago and still no contact lenses. Trials were on back order and now lenses a further back order. Benmore never phones back when they say they will. If will be at least four months to get a pair of contact lenses.