I feel I need to do this review in 2 parts. The actual experience of booking, arriving and having the MRI was great. All went to plan and I was seen on time. The results came through within a... Voir plus
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Établissement
Changer d'établissement1st Floor, Capital Tower, 91 Waterloo Road, SE1 8RT London, London, GB
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Excellent service. Everything that I dealt with were kind and hospitable as well as professional. I had a full health check and I would certainly do this again in a few years. Easy to book and exce... Voir plus
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VISTA HEALTH - is a great private provider for private MRI/CT Scan. Quick turnaround of 3-7 days from first call to results and follow up consultation NHS / I always need to wait a year by then my m... Voir plus
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Very prompt service , seen within a week. Results issued in a few days , kind and professional staff.
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À propos de l'entreprise
À propos de Vista Health - Waterloo
Écrit par l'entreprise
Vista Health is a leading UK healthcare provider, specialising in affordable diagnostic services including MRI, Full Body MRI, Endoscopy, Echocardiogram (Heart scan) and Ultrasound for the private healthcare market. We work with all major insurers and clinicians and offer immediate access to diagnostic services, expert diagnosis and professional reports from fully qualified radiologists.
You can click here to book your own appointment online easily and securely for MRI, Ultrasound and Echocardiogram scans.Vista Health: Accessible, Affordable, Assuring
Écrit par l'entreprise
- Our mission is to make healthcare more accessible, affordable and assuring for patients.
- As a leading provider of private diagnostic services across the UK, we offer fast access to our own Vista Health clinics and are committed to delivering the highest standards of patient care.
Fast access to private diagnostic scans
Appointments are available in as little as 24 hours, with reports returned within 3 working days.
We offer private diagnostic services at locations convenient to you. All our clinics have the latest equipment and provide you with a variety of health services from MRI and Ultrasound scans, to Echocardiogram and Endoscopies. We welcome patients 7 days a week and you can even book a same-day appointment.
Coordonnées de contact
1st Floor, Capital Tower, 91 Waterloo Road, SE1 8RT, London, London, Royaume-Uni
- 0371 7051 447
4,4
Excellent
26 avis
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Smooth experience
Very smooth process. Good location for central London (next to Waterloo Station).
28 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
It was so easy!
20 juillet 2026
Réponse de Vista Health - Waterloo
Dea Jonathan,
Thanks for your review. We're delighted to hear that your experience was easy and straightforward.
Best wishes,
Vista Health
Very prompt service
Very prompt service , seen within a week. Results issued in a few days , kind and professional staff.
23 juillet 2026
Réponse de Vista Health - Waterloo
Hi,
Thank you for your 5-star review! We're delighted to hear that you experienced prompt service and quick results. It's wonderful to know our staff was kind and professional.
Best wishes,
Vista Health
Efficient as always help put you as…
Efficient as always help put you as ease if having a MRI in enclosed tube
23 juillet 2026
Réponse de Vista Health - Waterloo
Dear Alastair,
Thank you for your 5-star review. We're delighted to hear that you found our service efficient and that we were able to make you feel at ease during your MRI.
Best wishes,
Vista Health
Réponse de Vista Health - Waterloo
Hi,
We really appreciate you sharing your feedback. It's great to know you had such a positive experience with us.
Best wishes,
Vista Health
Review in 2 parts to reflect my experience
I feel I need to do this review in 2 parts.
The actual experience of booking, arriving and having the MRI was great. All went to plan and I was seen on time. The results came through within a couple of days. So great service!
However, it took me 3 days and countless calls to pay for my excess as instructed by my health provider.
Not what I expected and quite frustrating. I was surprised at how difficult it was to make a payment and give them money - I would have given 5 stars otherwise.
27 juillet 2026
Réponse de Vista Health - Waterloo
Dear Rita,
Thank you for sharing your feedback. We’re pleased to hear that your scan experience, from booking through to receiving your results, was smooth and that you received great service from our team.
We’re sorry to hear that you experienced difficulties when trying to make your excess payment. We appreciate you bringing this to our attention so we can look into improving this process.
Thank you again for your feedback and for choosing Vista Health.
Best wishes,
Vista Health
Réponse de Vista Health - Waterloo
Dear Ana,
Thanks for your 5-star review. We're delighted to know you had a positive experience with us.
Best wishes,
Vista Health
Very disappointing experience with…
Very disappointing experience with Vista Health.
Before booking my MRI, I specifically asked whether the scan would be reported by a practising Consultant Neuroradiologist rather than a general radiologist with an interest in neuroradiology. I received written confirmation that it would be reported by a Consultant Neuroradiologist, and this assurance was an important factor in my decision to proceed.
After receiving the report, I raised concerns about the reporter’s specialist status and requested an independent specialist review. Instead of properly addressing the assurance I had been given, Vista Health repeatedly referred me back to the original report and advised me to discuss it with a medical professional.
In my view, the complaint was not handled transparently or satisfactorily. When patients are paying privately for medical imaging, they should receive clear and accurate information about the qualifications and specialist expertise of the clinician reporting their scan.
Based on my experience, I would not use Vista Health again and would advise others to obtain written confirmation of the reporting clinician’s exact specialist qualifications before booking.
20 juillet 2026
Avis spontané
Réponse de Vista Health - Waterloo
Dear Antoan,
Thank you for taking the time to share your feedback. We're sorry to hear that you have been disappointed with your experience.
We understand your concerns, and we can confirm that this is currently being handled by our Complaints Team, who are reviewing the matter and working to address the points you have raised.
We hope this can be resolved for you as soon as possible, and we appreciate your patience.
Best wishes,
Vista Health
Réponse de Vista Health - Waterloo
Dear Kim,
Thank you for your 5-star review. We're delighted to hear that everything went smoothly during your visit.
Best wishes,
Vista Health
Brilliant from Start to finish
It was a super easy process from booking to the scan.
I was in an out within 30 mins and results came the next morning
Superb!
16 juillet 2026
Réponse de Vista Health - Waterloo
Dear Peter,
We really appreciate you sharing your feedback. It's great to know you had such a positive experience with us.
Best wishes,
Vista Health
Excellent service
Excellent service. Everything that I dealt with were kind and hospitable as well as professional. I had a full health check and I would certainly do this again in a few years. Easy to book and excellent communication
14 juillet 2026
Réponse de Vista Health - Waterloo
Dear Joanna,
We’re so grateful you took the time to leave a review. It’s always lovely to hear when our service makes a difference.
Best wishes,
Vista Health
Phoned at 9am to arrange for an MRi…
Phoned at 9am to arrange for an MRi scan and 4hours later I was lucky enough to of had one
I was so impressed with the whole setup I can’t thank you enough
Many thanks Andrew
30 juin 2026
Réponse de Vista Health - Waterloo
Dear Andrew,
We're so pleased to hear about your positive experience and that we could arrange your scan so quickly. Thank you for sharing your experience.
Best wishes,
Vista Health
Impressed with Service
Very efficient. I had an appointment within a few days. The NHS waiting time was 2 months. They offered a free consultation with a GP before the scan. Staff were very clear and professional. Easy to contact.
1 juillet 2026
Réponse de Vista Health - Waterloo
Dear Marysia,
Thanks for your review. We're pleased to hear about your positive experience with us. It's wonderful that we could provide such efficient service and that our staff were clear and professional.
Best wishes,
Vista Health
Réponse de Vista Health - Waterloo
Dear Mrs Smeeth,
Thank you for your 5-star review. We're delighted to hear that you consistently find our team to be polite and professional.
Best wishes,
Vista Health
Seamless service from booking to reports
29 juin 2026
Avis spontané
Réponse de Vista Health - Waterloo
Hi,
Thank you for your review. We're so pleased to hear that you had a positive visit and your experience was seamless.
Best wishes,
Vista Health
Extremely efficient process...
Extremely efficient process from making the booking, handling on the day and then receiving the results.
15 juin 2026
Réponse de Vista Health - Waterloo
Dear Johnny,
Thank you for your wonderful feedback. We're so pleased to hear you had such a positive experience with us, from booking to receiving your results.
Best wishes,
Vista Health
I would recommend
It was a great experience from start to finish.
Booking was really easy and I didn’t have to wait long for an appointment. You fit the appointment into your day, not fit your day around an appointment. I found that there was an option of centres quite local to me, or a short train journey.
The cost was really reasonable as well, for such a quick service.
The staff are friendly and attentive.
My MRI report came through in about 3 days.
A special mention to the staff and manager at the Waterloo centre, who are very professional and a credit to Vista Health.
22 juin 2026
Réponse de Vista Health - Waterloo
Dear Mr Butterwood,
Thank you for sharing your experience. We're delighted to hear you had a great experience from start to finish and found the booking process and appointment availability so convenient.
We'll be sure to pass your special thanks on to the team and manager at our Waterloo centre, they'll be pleased to hear your kind words. Thank you for your recommendation and for choosing us.
Best wishes,
Vista Health
Excellent Fast Service
So easy to book a quick appointment. No waiting. Very professional, helpful, efficient staff. Fast results after my MRI scan. A very good experience.
25 juin 2026
Réponse de Vista Health - Waterloo
Dear Elizabeth,
Thank you for your 5-star review. We're so pleased to hear that you found the booking process easy and that our staff were professional, helpful, and efficient. It's great to know you had such a positive experience and received fast results.
Best wishes,
Vista Health
A fast efficient service.
My husband got an appointment very quickly. It was easy to find. It was done easily & efficiently and we had the report I 3 working days.
18 juin 2026
Réponse de Vista Health - Waterloo
Dear Penny,
Thank you for your feedback. We're delighted to hear your husband was able to get a quick appointment and that the whole process was easy, efficient, and straightforward.
It's wonderful to know you received the report within the promised timeframe. Thank you for choosing us.
Best wishes,
Vista Health
VISTA HEALTH
VISTA HEALTH - is a great private provider for private MRI/CT Scan. Quick turnaround of 3-7 days from first call to results and follow up consultation
NHS / I always need to wait a year by then my matter gets worse. My local NHS is so unreliable and unhelpful, made me ill. Susan S
12 juin 2026
Réponse de Vista Health - Waterloo
Dear Ms Susan,
Thank you for your review. We're pleased to hear you were happy with the quick turnaround from booking to receiving your results and follow-up consultation.
We appreciate your feedback and are grateful you chose us. We wish you all the very best with your ongoing care.
Best wishes,
Vista Health
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