Nuffield Health Avis 6 319

I am unfortunately being monitored for cellulitis after contracting ringworm from the Gosforth gym.

This comes after poorly handled situation in a sauna where I was intimidated by a male member of the gym. Would not recommend this gym to anyone due to these incidents and the handling of them.

I am writing this review specifically about the children’s swimming lessons at Nuffield Health (Wandsworth/Earlsfield branch).

My 8-year-old son attends Stage 4 . Recently, I was informed by a member of staff that he is no longer allowed to use the women’s changing room and must use the men’s changing room alone.

I explained clearly that I do not feel comfortable sending my young child into an adult male changing room by himself. At his age, this is neither appropriate nor safe.

While I understand there may be a policy about boys over a certain age using the women’s changing room, the bigger issue is that there is no family changing facility available. Expecting children aged 7–9 to use adult changing rooms alone raises serious safeguarding concerns.

In my view, this situation has not been properly considered from a child safety perspective.

Due to this issue, I have had to cancel his swimming lessons, which is very disappointing as he was enjoying them.

I have also raised this matter formally via email and would appreciate this policy being reviewed, as other families are likely to face the same concern.

I had a total knee replacement at The Chesterfield and although I am an NHS patient, I was not treated any differently. The staff couldn’t do enough and we’re always professional and respectful. I would thoroughly recommend this establishment.

My recent surgery & short stay was made really comfortable due to the staff being helpful & friendly (from the surgeon down). The room was well equipped & clean. The hygiene standards were high. Although I chose not to eat post surgery (due to surgery inside my mouth), I was provided with plenty of options. Thank you to everyone that I came into contact with - you were amazing 👏👏🤗

My experience with Nuffield has been awful. Be really careful booking them through medical insurance and try another option if you can. I booked an appointment in January and provided all the Bupa codes to do so. After my appointment I checked at the hospital to see if I needed to do anything more for them to take payment via Bupa and they checked their system and assured me they had everything they needed and I didn’t need to do anything and that they could take payment now direct from Bupa.
Two months later I received a letter from Nuffield stating I had not paid for my treatment and demanding payment. I relied to the email given that it was via Bupa and checked if they had the info they needed. I didn’t get a reply.
I got a further letter demanding payment from me a month later, to which I then emailed back again and also to their customer services team asking for help in resolving this. Neither acknowledged my email. Three weeks later i received a third letter today demanding payment and threatening me with increasing it.
I have raised an official complaint with them but please be really careful and avoid if you can - others i have spoken to say they have had similar issues and that their payment management team is just awful.

Avoid Nuffield Health at all costs.

I suffered a slipped disc and was physically unable to walk, let alone step foot in a gym. I provided full NHS documentation, and they initially confirmed my membership would be frozen. Sounds reasonable — until you realise what they actually do.

Instead of properly freezing the membership, they simply extend it, regardless of your circumstances. I made it very clear I had no idea when I’d recover and could not afford to have my membership dragged out indefinitely. Their response? Completely inflexible.

After an exhausting back-and-forth of emails, the best they could offer was forcing me to pay 50% of the monthly fee for months I physically could not use the gym. That’s their idea of “support.”

There is zero empathy, zero accountability, and absolutely no duty of care — just a rigid system designed to keep taking your money no matter what happens to you.

And to make it worse, the gym itself is in a shocking state. Old, poorly maintained equipment, broken machines, and cleanliness that falls well below what you’d expect from a premium brand.

If you ever face a serious issue in your life, this is not a company that will treat you like a human being.

Do yourself a favour and go elsewhere. There are far better local gyms with decent facilities and, more importantly, basic human understanding.

CROYDON CENTRAL

The joint pain course was a real help and eye opener into what I can do in the future .

WENT FOR CONSULTATION ALL STAFF FROM RECEPTION TO CONSULTANT REALLY FRIENDLY 10 OUT OF 10 THANK YOU.

Edinburgh omni is the best gym in Edinburgh by a mile . Staff are excellent,very friendly and welcoming, just wish it opened earlier and some gym members would learn to wipe machines down ( especially bikes ) after use

Thank you to everyone, from the Receptionist to the nurses, the Surgeon, the Anesthesiologist and after procedure nurses and even the young man that brought me a cup of tea and a very tasty tuna sandwich.
I cannot fault one of you.
What a lovely friendly helpful team you all are.
Thank you for your care and attention.

I’ve tried several other gyms in Norwich, and Nuffield easily ranks among the best in the city. Its central location is a real advantage, especially if you work in the City. The club itself is bright, spacious, and well looked after, with clean facilities that never feel overcrowded – even during busy periods. There’s a great selection of equipment and classes, and the staff are consistently friendly and welcoming. The range of fitness classes is a standout feature, particularly for someone like me who prefers structured sessions over training on the gym floor. On days when I’m not in the mood for a workout, the pool area is a fantastic alternative – spacious and well-equipped with a jacuzzi, sauna, and steam room. I’d highly recommend it.

Extremely efficient with pre assessment and hospital entry on day of operation.
Lovely staff
Would be nice to have something like a yogurt or ice cream after the op when the throat is sore.

Joint pain management programme has been informitive and helpful. Team are great, easy to talk to and patient.
I would definitly recommend it to anyone with joint pain.

I had a procedure done at Bournemouth hospital they were brilliant dr hickey was extremely helpful he has just discharged me all is well so thank you for all your help

My wife was referred for a Consultants appointment at the Holly Hospital Buckhurst Hill on the 9-3-26 by Southend NHS Trust under the choose and book system.

She was in urgent need of a Gallbladder removal.

On being taken in for her appointment she was informed by the consultant that he was not the correct person to undertake this procedure.

My wife in pain had undertaken a 70 mile around trip and the Holly Hospital could not ensure that she could be seen by the correct Consultant at point of referral.

So much criticism of the NHS but you would expect a private practice to get this this right. No apology either.

All went smoothly. Only difficult period was the evening / night after the operation when pain relief was difficult to say the least.

The hospital was very pleasant. The stuff was excellent. The food was excellent and I had a good experience of having my knee replacement done. And of course the surgeon was excellent

Great facilities, lovely food and the icing on proverbial cake are the people who are attentive, available, informative and reliable.

professional, good care

The staff put you at ease you don't feel your just a number they make you feel you are the only one they are taking care of.