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Lisez les avis des autres

Noté 5 sur 5 étoiles

A fabulous agency. I've been using them for years and have rented out three houses many times and sold three houses with them. You get to control the whole process through their state-of-the-art websi... Voir plus

Noté 5 sur 5 étoiles

I used Visum to sell my property. I found setting up my advert relatively easy just used what other advertisers said in there adverts as a template. Couple of questions I had were answered quickly by... Voir plus

Noté 5 sur 5 étoiles

I have started using Visum to let properties as I was unsatisfied with other portals. You get less people who are wasting time. The automatic email feature is great so some initial questions can... Voir plus

Noté 1 sur 5 étoiles

After spending a long time making my sales ad, talking to estate agents about the best time to launch etc I attempted to launch on Monday morning at 08:30 only to find my money was taken, and no ad... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agents immobiliers

Informations provenant de diverses sources externes

The world's first online estate agency and still the only 'pay-as-you-go' agent on the market. Our flexible options give you as much - or as little - assistance with the let or sale of your property as you require. Our innovative systems help to keep prices way down compared to high street agent but we still offer the human touch. According to data from Rightmove we sell and let properties in less than half the time the average agent take, and we've help well over 30,000 customers to save well over £10,000,000 in fees compared to traditional agent average pricing.


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4,4

Excellent

TrustScore 4.5 sur 5

143 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(143)

17 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic service

This service is very easy to use and very reasonably priced. They provide the full package from beginning to end of the letting/tenancy process. They also get good coverage when advertising your property

23 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Hopeless to get in contact with

Hopeless to get in contact with. Repeatedly no reply to enquirys when wishing to view property. Bring bang good old people on the end of the phone when u call. Not automated messaged directing you to an online message system that cleary isn't fit for purpose.

24 mai 2023
Avis spontané
Logo de Visum

Réponse de Visum

Dear Josh. We always reply to a fresh enquiry within 5 minutes, day or night, every day of the year. After that initial reply, we pass your enquiry to the property owner to deal with directly. In this respect we are not like a traditional agent, and we explain what's going to happen as part of the enquiry process. At this point communication - although initially through our system - becomes a matter between yourself and the owner. There are many reasons why the owner might not respond quickly, such as them being overwhelmed with the number of enquiries, or not liking something about your enquiry. But none of those reasons are anything to do with us and therefore don't justify giving us a bad review. If you have any questions about your particular enquiry please email me directly on m@visum.co.uk. Thanks.

Noté 1 sur 5 étoiles

Very poor communication

Enquired about a property and the landlord invited me to view. Landlord did not turn up for the appointment - later messaged me to apologise and say they had family issues, suggesting alternative viewing time. I responded via the platform and text message but heard nothing back from the landlord so called them at which point they told met they had a "queue of people who wanted to view the property" and it had been let. Very poor communication and wasted time travelling to view the property and chasing landlord. There was no way of getting any help from Visum, who offered the property via them/their platform and this is my experience of using Visum, which was not satisfactory in any way. If Visum is the intermediary they should have an element if control and/or help to their users.

26 février 2023
Avis spontané
Logo de Visum

Réponse de Visum

Hi J. Your problem seems to be with the landlord, not with us. All we do is carry adverts on the landlord's behalf and pass the enquiries to him. At that point our job is done and we have nothing at all to do with the viewing or letting of the property, so I'd be very grateful indeed if you could retract this review. Leaving a negative review for us in these circumstances is like leaving a negative review for Autotrader because someone selling a car on there messed you about. Kind regards, Mark.

Noté 1 sur 5 étoiles

Enquiries ignored - arrogant response from their admin

Advertised a 'professionally staged' flat with great photos and appropriately priced on Visum. However, after nearly three weeks we only received one genuine enquiry in spite of regularly high views. We became suspicious of a problem so asked some people to enquire on our behalf. Initially none of these came though, then after multiple attempts from each of them just one came though. When this was raised with the customer support on the phone and though their webmail, they just said everything was fine it must be the applicants not clicking though properly. The attitude was arrogant and not interested in seeing if they was a fault they could improve on. Avoid this - my experience just does not match the 5 stars reviews that are on here except one that said they also got no response.

28 janvier 2023
Avis spontané
Logo de Visum

Réponse de Visum

Hi G. I'm the owner of the company and I'd like to try and get to the bottom of what's going on. I'm actually away from work this coming week for personal reasons, but if you email me on m@visum.co.uk and let me know the email address of your Visum account then I'll investigate and respond as soon as I am able. If our staff have fallen short of our standards then we'll put things right. Thanks, Mark.

Noté 5 sur 5 étoiles

Easy to use web site

Easy to use web site, account very easy to manage and very user friendly .... would definitely use again...

8 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

refreshing - the secrets out!

Our house was originally on the market with a high street estate agent. Typical of the industry, contribution was poor.
We selected the 6 month package with Visum as there were a few useful add ons like photo's and a sign.
We learned that we could sell our house better than any 'middle man' can. And it cost around 1/10 of the price.
Direct contact with your buyers helps things run smoothly and reduces the stress.

21 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Many happy years with VISUM

I have been using Visum for many years, renting properties on and off, managing tenancies, sometimes even when I have been abroad. It is a fantastic site full of information and options to manage renting and sale of property. Mike, who has been a stalwart 'the backend,' of the operation, is always there, helpful, responsive, level-headed, and is full of useful advice. I would recommend VISUM without reservation.

23 juillet 2022
Avis spontané
Noté 1 sur 5 étoiles

Pathetic, waste of time!

Pathetic!
Have spent last two weekends viewing properties on Lancing / Shoreham beach front.
This company have a board up, 2 enquiries, 2 weeks, 0 responses, they are obviously falsely advertising properties or just a joke, don't bother and stick to high street companies.

27 juin 2022
Avis spontané
Logo de Visum

Réponse de Visum

Hi Jay. The owner of the property should respond to your enquiry about the property, not us. We process all enquiries within a few minutes, day or night, every day of the year. At that point the owner takes over. There could be a couple of plausible reasons for the owner not to respond to you. I'm happy to take the issue up on your behalf if you like? If you want me to do so, please email me on m@visum.co.uk and we'll go from there. Kind regards, Mark.

Noté 1 sur 5 étoiles

Don’t trust this company they ignore…

Don’t trust this company they ignore your messages as long as they can obviously can’t be bothered to check their emails/messages absolutely terrible service!!

9 mai 2022
Avis spontané
Logo de Visum

Réponse de Visum

Hi Anton. I've had a look through all of our systems and I can't find anything from you sorry. Have you been messaging a landlord that advertises through us? If that's the case then those messages go directly to them and not through us. If you can give me a little more information then I can find out what's going on. Thanks, Mark.

Noté 5 sur 5 étoiles

Visum provides a great value for money service

I have used Visum for the last 8 years and am extremely happy with the service. Visum is easy to use and it has enabled me to find good quality tenants quickly. Visum provides a great value for money service.

5 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Great service - good prices

I've been using Visum for several years and have always been very happy with their service and prices. I would advise potential customers to use the basic cheap service option to start with (it's often enough to find good tenants). There is the option to upgrade to the more expensive service later on, if you find that you need to.

3 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Easy and affordable

Really straight forward affordable way to advertise your property for let. We have used this 3 times now and each time got a good response rate and a quick let. We prefer to meet the tenants ourselves and are prepared to draft the advert etc so works perfectly for us and saves a fortune!

22 septembre 2021
Avis spontané

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