Dreadful company who send out engineers who dont have even the most basic parts. Our engineer called the office and spoke to a woman on speaker phone. She began saying that she doesn't want to send... Voir plus
L'entreprise a répondu
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Dreadful company who send out engineers who dont have even the most basic parts. Our engineer called the office and spoke to a woman on speaker phone. She began saying that she doesn't want to send... Voir plus
L'entreprise a répondu
Alvin is a star- I cannot thank him enough. I had contacted Vital Energi for a leak from the HIU unit. They told me the complaint had to come through the concierge for them to attend. Vital Energi the... Voir plus
L'entreprise a répondu
William is an outstanding engineer. After several stressful days without proper hot water, he took the time to investigate the issue thoroughly instead of making assumptions. He carefully checked ev... Voir plus
Alvin has been fantastic at solving the issue. Alvin explained what was happening step by step in an easy and understanding manner. Alving kindly awaited on a van holiday (easter) Sunday at the d... Voir plus
Vital Energi operates in the energy sector providing a comprehensive service including design and installation, operating decentralised energy generation and multi-utility network distribution schemes based on low carbon / zero carbon technologies. The company also provides tailored energy management schemes to measure, monitor and manage energy consumption.
Vital Energi, Century House, Roman Road, BB1 2LD, Blackburn, Royaume-Uni
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Alvin Adiz was great. He efficiently detected the issue and managed to fixed it. Great service !
Alvin was amazing, we had heaps of engineers come and they were no where near as good as Alvin. He’s the best in the industry without a doubt
Myself and a number of neighbours in my development have had ongoing issues with heating and hot water being disconnected when accounts are in credit. I personally had to top up by over 60.00 before the services were switched back on despite having been in credit

Réponse de Vital Energi
I had a water leakage from my Heat Interface Unit for the last 8 days and it was honestly exhausting. I was constantly changing buckets. One technician told me the whole unit needed to be replaced, but Aluin Adiz actually took the time to properly diagnose and repair it instead.
He even came after his out of office hours, travelling a long distance, and spent over an hour fixing the issue. His efficiency, dedication, and hard work were outstanding.
Thanks to Aluin, the problem was completely resolved and I finally got some peace of mind. He was a real life saver. This man truly deserves a raise. what a guy!!!
Following the recent boiler “upgrade” and replacement of heating valves carried out across the building, our heating is now not functioning adequately. This issue did not exist prior to these works; in fact, the property was consistently very warm before the changes were made.
As a result, the flat is currently unacceptably cold, which is particularly concerning given the time of year. Heating is an essential service, and the current situation is just poor.

Réponse de Vital Energi
Niamh & Abbie are very helpful, attentive and managed sort out the issues very well. thank you for your help.
The technician who came for our heating problem was very professional and helpful. He quickly identified the issue and fixed it in a short time. He arrived on time, worked cleanly, and explained everything clearly. I would definitely recommend his service.
Liam Doherty was very helpful reliable and friendly. As a widow in my 80 I need to be able to trust people coming into my home which he was very trust worthy
Glen from Vital Energi was super helpful, came as a saviour to sort out the heating, Bless him, he sorted the issue in no time, he definitely knows what he is doing.
Glen Goodman was outstanding. Very impressive, got the heating going!
The engineer who visited me today Daniel Smith was amazing, after more than nine engineers visited me in the last four months to fixed the heating system, Daniel was able to fixed in no time, he showed his ability, professionalism and determination to fixing the problem.
Thank you
Sean Robinson was very professional and thorough and ensured I was left with working heat and hot water! He did a really good job.
Seffia is super helpful, always following up and responding promptly.
Alvin was amazing and very professional. He spent hours trying to fix the issue and still didn’t give up after hours. Although the issue wasn’t able to get fixed today, he tried very hard. I really appreciated his persistence to try to get the job done and I am very grateful for the service.
They always make sure they do the job they come out to do friendly polite Alvin came today to put two new parts in checked to make sure my heating is working my hot water
Alvin from vital energy fixed our heating in no time. He was knowledgeable enough to understand the issue quickly and do the fix. The previous vital energy engineer has incorrectly diagnosed the issue and had ordered a part which would've taken months to arrive from abroad. I requested vital for a second opinion and they sent Alvin who did his magic. Thanks.
Work is finally completed. Thank you so much to Harry Hynes. It has taken 6 months to resolve my heating nightmare. No heating in the property for 6 months. Several Engineers and Electricians visited my home initially from Switch2 and then followed by vital when Switch2 contract ended. More than six people visited on four different occasions and yet couldn't fix the problem, until Harry turned up.
Very reassuring. Harry's words were "I am not going anywhere, until it's sorted out". He was truthful to his words. He worked the whole day, from morning till evening. Harry finally established exactly what had taken six Engineers and Electricians 6 months coming in and out of my home without resolution.
Harry fixed it in one day and I'm truly grateful. I didn't see him go for lunch, other than drinking water through out the day.
Mission accomplished. Thank you
brilliant guy he was kind and really skillfull..ten out of ten.Daniel Smith
Really helpful and friendly engineer. Helped get my heating back on! Thank you Harry :)
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