vitamingo.co.uk Avis 

One pack arrived instead of 2. Phoned to complain but only an ansaphone, rather than a human being. Emailed a complaint and eventually got an answer. While apparently the 2nd box has been sent, this should not have happened.

Great product, great service, always delivered on time with no fuss 👍

I ordered the product on Sunday evening and was amazed when it had arrived by Tuesday! First time using this site. Would recommend and will absolutely use again!

Super easy and quick!
Great products delivered quickly, will order again from them in the coming days.

Very quick service, and I was notified when something was back in stock

Vitamingo had the US products I required at a reasonable price. My purchase was efficient and straightforward. Plus the delivery of my order was very quick, arriving earlier than expected.
All in all a great find and I'll have no hesitation in buying from Vitamingo again in future.

I placed an order and paid for a product 9 days ago. I received an order acknowledgement saying it was being sent using a 24-hour tracked service by Royal Mail. The product has not turned up and there has been no further communication from the seller. I have emailed twice, filled out a form on their website and phoned 3 times (twice leaving voicemail messages as no one answers the phone) but have received no response. Presumably I will have to take this up with either Paypal or the credit card company I paid with and try to get my money refunded. It is apparently impossible to get anyone from this company to engage with me to sort this out. Things do go wrong sometimes but this complete lack of care for the customer trying to resolve the matter is disgraceful.

I ordered a panoxyl face wash and when I received it, the box was damaged from every side. I have read multiple reviews quite like this one where their items also arrived damaged. If the business themselves understand that a mere envelope is not enough for a safe delivery, then why not do something about it and change the packaging??
The product usability and quality hasn't been affected in this situation but it is likely to happen to other users due to the lack of care in packaging.
Furthermore, regardless of the products usability, no one appreciates paying a decent amount for a product and receiving it in a disheveled state. It's just disappointing.

Can’t recommend enough. Only stockist I could find of the 10% product I was after. Quick checkout and super quick dispatch. Don’t forget the 10% discount code and after your first order you’ll receive more and codes for free delivery.

Arrived in less than 24 hours, even with standard postage paid. The product was carefully packaged and as advertised. Highly recommend!!

Fast delivery, but the expiry date on the product is October 2025. Was expecting a longer timeframe before expiry since it’s not a product that is used daily, I will probably only use 1/4 of the pack before then. Upon seeing reviews seems to be a regular issue. I won’t order again, but it will do for now.
Thanks.

It is true that the contact number on the website falls into a leave-a-message and the chat box does not work either, hence the 4 star. However, once you get your confirmation email, there is a number to call if you need to and that person is helpful, understanding and trying his best.
I believe they are trying to do a good job.
I got my product and it is fine.

Reliable company. I order Camillia regularly for my teething baby and it works a treat. Delivery is always quick, operationally these guys are very efficient. Couldn’t ask for more.

Awful shyster. I ordered Zapzyt wash instead of gel by mistake- hardly an unforeseen or unexpected occurrence in the quotidian mundanity of running an online business. A good faith operator would respond immediately with “not a problem” type support to return or replace the item.
Countless emails and phone calls on their fake answerphone later over several days had still not produced any contact whatsoever.
Zero customer service, unaccountable. AVOID Owner Blazej Hamrouche not answering phone or emails in a timely fashion and full of puerile reactions when he did deign to reply only *after* I’d posted the truth about how he runs his shabby ego-led outfit.
Very unclassy web handle @MsTouchmytralala apparently obsessed with power and motorbikes, no relatable British values which is a comment on attitude of mind and normative national values which define how we expect to relate to each other in this case in the business arena, and not as he chippily and defensively moaned evidence of “racism”. I had to make repeated requests just to rouse him enough to proffer his initial patronising remark which was

“ Sorry, how old are you?”

never mind stir him to provide actual support to return a product- ie a routine business activity any reputable company would handle without the delays and incongruent remarks about a customer who had already spent over £50!

Contrary to his false assertion that I texted private staff numbers, the number I used was transparently online- how else would I find it? Why would I need to look for it if the headline customer phone number was ever answered? It’s normal for an ignored customer to try to reach the person responsible for being ignored via the usual online searches like Companies House whereas it’s sinister when that Company Director does the following:

He misused the private contact info I had given him to place my order in order to stalk me online to find out if I work with kids as if my professional life has any bearing on the justness of trying to secure customer service in a totally unrelated field- thus presenting a credible child protection issue- just in order to gaslight and belittle my legitimate concern about my query not having been addressed.
This behaviour is uncivilised and potentially dangerous.
I was sent a returns link that didn’t work then instead of responding in a professional and practical manner he wrote to me
“you are unable to follow simple steps and acting like a child”.
Whatever the cultural norms he is used to, I consider this disgusting individual unfit to run a business in this country. He certainly does not deserve my considerably valuable patronage and I urge all potential customers to spend their money elsewhere rather than enable an entitled egoist to continue basking in his inexhaustible vainglory.

PS his quaint delusion about being able to “dox” a Company Director is a laughable oxymoron which beautifully exposes the avoidant modus operandi I encountered

I was sent the wrong items and have been waiting a week so far for it to be resolved.