Give them a try
Quick reply to customer request. Response was better than expected. Will continue to use their products.
25 septembre 2026
Avis spontané
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À propos de l'entreprise
Écrit par l'entreprise
Vitauthority is a women-focused wellness and nutritional supplement brand dedicated to delivering clinically supported, results-driven formulas. Our best-selling Multi Collagen Burn features hydrolyzed collagen peptides combined with targeted ingredients to support metabolism, lean muscle, skin elasticity, and overall wellness. Every formula is crafted with high-quality ingredients, transparent labeling, and manufactured in GMP-certified facilities to ensure safety, potency, and consistency. Vitauthority products are sold through our official website and major authorized retailers, including GNC, The Vitamin Shoppe, and Sprouts.
Coordonnées de contact
239 2nd Ave Suite 200, 33701, St. Petersburg, Etats-Unis
- 18662562154
- support@vitauthority.com
- vitauthority.com
3,5
Moyen
6 avis
Aucun historique récent de demande d’avis
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What Happened to Vitauthority?
I have used Vitauthority for a long time and had been pretty happy with their products but the quality of service and issues with shipping my products has become a BIG ISSUE. My subscription had three items in it, so you would think being a PROFESSIONAL COMPANY that when it came time to ship that if some of the products were out of stock a customer service representative would reach out and let me know and possibly ask for a replacement option or even send an email, but NO, they just ship one item charge shipping and keep it moving. So I cancel my subscription. A week later they send me a BOGO special, so I ordered the Multi Collagen Burn BOGO which came with a free shaker cup and travel packet. It gets delivered today and the invoice says THREE ITEMS, ONE Multi Collagen Burn, the shaker cup and travel pack. So here I go again, emailed them for another messed up order, I did get an email back within 24 hours, offering an apology and requesting a photo of the order I received along with the receipt. I had no problem providing it as it CLEARLY stated 3 items, but I am just tired of having to do this with this company. There is obviously some kind of disconnect going on between ordering and shipping and I just need to know I can trust a company. They did send out the missing item, thus 3 stars instead of 2 and I appreciate the quick response as well. However, the service and quality of the company has seriously went downhill.. I would recommend trying a better managed company who values their customers.
7 avril 2026
Avis spontané
SCAMMERS!!!!!!!!!
SCAMMERS!!!!!!!!!! I placed the order for Multi Collagen Burn Powder - Offer - Unflavored for 38.52$ They shipped an envelope with an empty plastic bottle and no product that I purchased. Sending an empty plastic bottle they got a tracking number so it is hard to prove that the product has never been shipped. When contacted about the missing product, they kept walking in circles and sending the same tracking number. DO NOT BUY, DO NOT TRUST SCAMMERS!!!!!!!!!!!!
2 juin 2025
Avis spontané
Réponse de Vitauthority
We take concerns of this nature extremely seriously. Vitauthority does not ship empty products. All orders are processed through a structured fulfillment system that includes sealed packaging and shipment verification prior to dispatch.
If a package arrived damaged or incomplete, we would need to review the matter promptly. We ask that you contact our customer support team at hello@vitauthority.com
with your order number and photographs of the shipping envelope, label, and contents received so we can investigate with both our warehouse and the carrier.
At this time, we are unable to identify a verified claim matching the details shared in this review. We are committed to resolving legitimate concerns fairly and in accordance with our policies, and we welcome the opportunity to review this directly.
— Vitauthority Team
BAD BAD customer service
I've been using the unflavoured collagen powder for a long time. Love the product, especially how it dissolves in my morning coffee. However, I have found out the hard way that the customer service is non existent. I opened my brand new container which is clearly labelled as unflavored only to discover when adding to my coffee that it is one of the sweet fruity flavored products. Multiple messages later, I have either received no reply or an automated reply offering no solution. I'm on the hunt for a new collagen powder after this experience.
29 avril 2025
Avis spontané
Réponse de Vitauthority
Thank you for being a long-time customer and for sharing your experience. We sincerely apologize for the issue you described. Receiving a flavored product in packaging labeled as unflavored is not typical and does not reflect our quality control standards.
We also apologize if you experienced delays or automated responses without resolution. That is not the level of service we aim to provide.
Please contact us directly at hello@vitauthority.com
with your order number and photos of the product label and contents so we can investigate immediately and make this right. If there was a fulfillment or labeling error, we will address it promptly.
We truly value your loyalty and appreciate the opportunity to resolve this properly.
— Vitauthority Team
Terrible Customer Service
Terrible Customer Service!
First I was double charged on an order, then waited a month for product to ship only to have USPS return to sender because they had the address incorrect.( Not even sure if that true). Want $10 more to reship it. Hell no. Never again. No product is worth this aggravation. If this is how they treat consumers, i have little hope that its made well.
8 janvier 2025
Avis spontané
Réponse de Vitauthority
We’re sorry to hear about your experience and understand how frustrating shipping delays and billing concerns can be.
If a duplicate charge occurred, that is not standard practice, and we would want to review it immediately. In many cases, what appears as a “double charge” is a temporary authorization hold that automatically drops off, but we are happy to verify the details.
Regarding returned shipments, when a carrier marks a package “Return to Sender” due to an address issue, it is processed according to USPS guidelines. Reshipment fees reflect carrier costs once an order has already been fulfilled and dispatched.
That said, we are committed to resolving legitimate concerns fairly. Please contact us directly at hello@vitauthority.com
with your order number so we can review the billing and shipping details and determine the appropriate next steps.
Our manufacturing standards and customer service policies are separate processes, and our products are produced in GMP-certified facilities with strict quality controls.
We welcome the opportunity to address this properly.
— Vitauthority Team
Doesn’t work at all!
I regret that these products don't live up to their claims and that I couldn't get a refund. The 60-day period is from the order date, not the delivery date, as I had originally assumed.
“ If you are unsatisfied with our product, or if it arrives damaged, you may return the unused portion sixty (60) days from the order date for a refund minus a 15% return processing fee.”
Do not wasted your money, please. I don't lose any weight or have less cellulite like they claim.
19 mai 2023
Avis spontané
Réponse de Vitauthority
We’re sorry to hear you’re disappointed with your experience. At Vitauthority, we stand behind our products with a 60-day satisfaction guarantee. If a customer is unsatisfied, we offer a full refund within 60 days of the original order date — no physical return required — minus a $10 processing fee, as outlined on our website.
We’re unable to locate your order based on this review, so we encourage you to contact our customer support team directly at hello@vitauthority.com so we can review your case and ensure everything was handled correctly.
Regarding results, factors such as weight management and visible skin changes depend on many variables, including consistency of use, nutrition, lifestyle, and individual physiology. While many customers experience positive results, supplements do not produce identical outcomes for every individual.
We welcome the opportunity to review this with you directly.
— Vitauthority Team
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