Vivint Avis 

This place is Terrible! Customer service is bad!

Free 1 yr with solar. 6 mos ago. Doorbell camera doesn't stay online. Frequently goes down several times a day. I know how to get it back up. I don't need troubleshooting, but without this illogical act they won't send a technician. I'm further not paying $100 for a technician visit for something that has never worked. I will be removing the entirety of this system from my home. One of the most aggravating and worthless choices I ever made.

I'm shocked that the rating is as high as it is. If I could give zero stars, I would. The customer service is the WORST. I was a longtime customer (10+ years) and hadn't needed any repairs in several years. But over time some of the sensors failed and when I called to trouble shoot and/or get new ones, the nightmare began. Charges for everything so for four failed sensors, it was going to cost a few hundred to replace. Never mind that I had been overpaying for an outdated system for years (not my biggest knock against them since Vivint certainly isn't alone in leaving existing customers paying more while they give tons of deals to attract new customers). Calls would take so long that I'd have to get off (most of us don't have two free hours to trouble shoot) and then when I would call back, I'd have to start all over again. Why bother to enter call notes if they don't get used. Most of the customer service reps were difficult to understand, lots of attempts to upsell me rather than just addressing my issues, and with no authority to make decisions -- the number of times I was put on long holds while they tried to get approval from higher ups was mind boggline. Seven hours between calls and chats over the span of three days. One person was supposed to call me back at an agreed upon time because after nearly two hours, she still hadn't gotten permission to waive fees and equipment costs and then called me several hours after the set time when I wasn't free to pick up the call. Gave them multiple opportunities to try to make things right before finally deciding I was so DONE, and then it took an hour on the phone to cancel. Never again!

The installer mentioned that Vivint had bought out ADT. When I called ADT to cancel my account, I was told that is not true. A transformer that powers an outdoor camera, blinks continuous. The transformer is installed in my bedroom. Unable to sleep comfortable at night because of the blue blink light. Called the technician, he stated I can just put a cover over it because that's how it works. However, a second transformer installed in the garage does not blink.

Vivint boast professional installation but they ship me a door lock and say I have to install it myself because they do not provide technicians for shipped products. I am suppose to install a security device with no experience or expertise.

Every customer service associate and supervisor I speak to are giving me the run around. When they sold me the service they were very nice and accommodating.

I am extremely dissatisfied and I will definitely will be letting it know as much as possible.

There is a myriad of issues but this is the latest that is very appalling and unacceptable.

We should not be victimized by a company we rely upon for our physical safety.
Failure of Vivint to reimburse buyer for unauthorized $73.26 equipment charge during 60-day FREE trial period.
Start date with Vivint = 5/27/2025
Cancellation date = 6/25/2025 well within the 60-day free trial period
Vivint equipment removed = 7/3/2025
7/3/2025 – spoke with Juan Sebastian Eslava in the billing department via telephone about my $73.26 refund as the equipment had been removed & he stated that he was processing this check as we were on the phone. He lied.
7/31/2025 – no check received.
7/31/2025 - Spoke with Drake at Vivint then, transferred to Carlos Rodriguez in the Customer Loyalty Department. Carlos stated that he sent an email to Juan to contact me, which as of today 8/13/2025, he has not, nor has a check been received.
Verbal promises were made by the Vivint sales representative, Nilsson Rodas, of a 60-day trial period with no charges which would include no service or equipment charges plus Juan stated that he was processing the check for mailing on 7/3/2025. Both individuals lied to me.
This is NOT only a failure to follow through on verbal promises by the sales and the billing representative, but these are deceptive business practices and present & future customers need to be aware of their predatory business model.

The company is very misleading, misinformation and offers bogus incentives to entice you to buy there services and products. They use a 3rd party financing company which they dont tell you upfront, the next thing you know, you have a credit acct with a $6k credit limit, when the products total was $2999 which was NOT disclosed to me during the selection process. Installation service were no-shows several times. Tried canceling, but wanted to chrg me an early cancelation fee before i even had all equipment installed. DO NOT CONTRACT WITH THIS COMPANY!

I was completely lied to about the quality of the cameras and the type of installation.

First of all the cameras annd equipment are complete junk. Like cheap knockoff junk!
Second I was told that I would get a hardwired system that had zero reliance on wife making it faster and more secure connection. What I got was a lazy installer who spent 12 hours in my shop to mount five cameras on a metal building and connect them to Wi-Fi.. oh yeah Wi-fi in a metal building. Literally 12 hours, 8 of which he spent in his van supposedly “configuring”. He spent 2 hours walking around on the phone. As if that was bad enough, when I attempted to resolve the many issues with customer service my call was repeatedly dropped
Many others in my neighborhood have had similar problems. It just so happens that one of those very dissatisfied neighbors is Consumer Protection Attorney.

The only reason I gave a 1* is that there are no negative *s. This company is terrible on customer service, security equipment and handling of security issues. Their one strong point is charging you even when you cancel service.
Find a better provider in your area!

My electricity provider is Green Mountain Energy. I have been a loyal customer to Green Mountain Energy for eight plus years. Green Mountain Energy sent a person install thermostats to my house. The person who came to my house stole my thermostats. He installed Vivint thermostats that do not work properly. I have contacted both Green Mountain Energy and Vivint multiple times in writing and phone calls. However, my thermostats are not given back to me.

Absolutely terrible company to work with. They are scammers and snuck things into the contract making us personally liable for a business account.

When requested to install the equipment in our office, they refused saying we were not in a serviceable area. This is AFTER we confirmed multiple times about installation. They sent 4 technicians all who refused to install the security system. After this they told us we signed a contract till 2028 and are demanding we pay over $5000 just to cancel the contract with them.

They outsourced their financing without notice to Citizen bank and opened a line of credit and now it is tanking my personal credit score due to Vivint's unprofessionalism, underhanded business practices, and overall borderline illegal operations.

When trying to call them they put you on hold for 3-4 hours and then cut the line. When they call you back the line goes silent. They leave no information or notes for the next service rep or supervisor and you start the process all over again. I have been on the phone with them for a total of 20+ hours!!!

I would refrain from getting involved with them in any way possible. I will be opening a legal case with them to get my money back on top of damages if I do not get a response.

April 11, 2025 I bought a security system from a sales person that was quite persistent. I was not ready to buy without researching the company and system, but relented and bought one. April 12, 2025 the installation technician installed the system. April 13, 2025 I found flying insects in the house and discovered the "bonus" hole the technician had drilled through my livingroom wall. April 25, 2025 I posed my review on Trustpilot. May 11, 2025 I received a reply from Vivint on Trustpilot that I would get an email for contact to fix the wall. May 13, 2025 I called Vivint to cancel my account, have their tech remove the equipment, and get a refund as was noted by the sales person. Took 34 minutes on the phone to accomplish this, then filed the requested paperwork the following day for the cancellation. May 16, 2025 I received the email I was promised on May 11, 2025. Vivint rep indicated I would receive a call to schedule a tech to remove the equipment after the account was cancelled. The Vivint app quit working on May 21, 2025 and I received a refund of $2.96 on my bank account from Vivint. During the ensuing weeks I call twice and was told that the account was "still under review". On May 30, 2025 I called for the technician and was told the account was closed but had not been released so a technician could not be scheduled. June 10, 2025 filed a complaint with the Provo, UT BBB. It is now June 12, 2025 and still no response from Vivint.

I clearly have a sign on my door that says no soliciting. Why did the two individuals ignore my sign TWICE?

1. How do you expect someone to purchase your security system when your reps can’t read or follow instructions?
2. Why when I answered through my current security system did they not answer when all 3 of my cameras clearly captured me talking to them? Did they think I would jeopardize my safety by opening my door?
3. Why are they half-dressed selling on your behalf?

This is very unprofessional behavior and I am requesting a response from your corporate office about these two individuals and their lack of respect for a person’s residence. Why would I even consider your service when it’s already showing you can’t read or follow instructions? Yes, I did come out and found them walking up and down my neighborhood in which once you enter also says NO SOLICITING. I will be submitting this also to the BBB and writing reviews on every platform I can find.
This is in the LaFrontera Trail community in Mansfield,Texas.

I look forward to hearing from you.

Currently their service is NOT compatible with Samsung devices! The app does NOT run correctly since the last update & they are admitting it & seeming to not care (as usual) and disconnected a chat when I asked more about it and threatened to bring it to here. I screenshot it and gave up... AGAIN. This company has been nothing but issues and has charged me more & more money for the experience. I have even been advised by my local police to leave my home when this service has not been working and they WOULD NOT FIX IT that day, with several days of complaints, knowing there was a police involved issues. Just dont bother with this company!!!

I'm in the middle of an ongoing nightmare with Vivint trying to canceling an ongoing $65 dollar per month hit to my credit card for services I don't use and didn't know I was still being charged for. A call to Vivint resulted in 30 minutes on hold, then when answered another 20 minutes waiting to transferred to a "Loyalty Specialist," who is a person trained to talk you out of canceling. Then after enduring 20 minutes of sales pressure, I was told that I would need to call back after my next payment processes. So I will having to endure the same beating all over again.

Terrible and I've had it with Vivint! Don't bother spending thousands for cameras outside your home because they don't work half the time. I had someone on my property and wanted to alert them by using microphone on camera. Forget it! It just clocks & gives a message "try again". I try using cameras from inside the house and they are super slow and give error mssg constantly. Terrible waste of money.

I purchased a camera and outlet for lamp. Neither item connected to my system. Both are junk. I spent over an hour on the phone with a technician. We couldn't make it work. I tried for 2-3 days and gave up. I requested a refund and got the run around. Finally told return label would be sent to my email address. It's been four days, no return label. I wouldn't use or recommend this service again. Terrible customer service and bad products.

Expensive trash. The app has frequent buffering that lasts forever, so many times you can’t even view your camera’s from mobile devices. Their equipment is way overpriced compared to ALL others and their monthly rates are overpriced as well. Customer service is terrible and they trap you in lengthy contracts.

Actually ZERO RATING is not a choice. This company uses fraudulent business practices and preys upon senior citizens. DO NOT DO BUSINESS OR GET INVOLVED WITH THIS COMPANY ! If you find an office it will be an empty storefront. There is a reason for so many angry consumers and resulting low ratings.

I would give Vivint Home Security a zero. Their sales tactics are dishonest. I gave the salesman my information as my stepson wanted to use my military discount for the equipment. That salesperson rode with my stepson to get my information and had me sign some paperwork. No mention that my name will be on the contract. Not one time did he run my stepson credit however ran my credit and never ran my stepson credit and took upon hisself to put the system in my name and used his charge card. I never knew this, didn’t receive any paperwork from Christopher the salesman. My stepson lost his job and they telling me, I’m responsible for the contract since I signed it! Vivint legal team said Christopher only ran my name and I wondered why since that equipment is not at my house! They want over 4000.00 and the equipment. My stepson told them to come get the equipment which they would use again and he can’t afford it. The legal team asked me do I want my stepson to be a co-signer and he told them he’s the owner and had no idea they were placing the system in my name. He received ALL the paperwork and he did some dishonest stuff to make a sale.
I thought it was an error but no, they emailed me the contract I signed. No explanation was given because I don’t co-sign for anyone. Now my credit is deteriorating because Christopher the dishonest salesperson tactics. My experience is when I sign a contract, I’m giving paperwork of the transaction, the cost of the product and monthly payment. Vivint has NEVER taken money for my account but from my stepson account.

I will share my experience of Vivint and very dissatisfied with them. Stealing from the poor while their business soar!

So I refuse to pay and their salesman needs training. I want to go on TV with my stepson, the visitor that was at my house and Christopher. I asked them to go back and run the strip and they will see, Christopher NEVER said anything about the system being in my name and I received no response. I filed a BBB report and they marked it as customer not satisfied with the response.

ANY TIPS ANYONE. I’M CALLING THE MEDIA TO SEE WHAT CAN BE DONE! THE WILL HAVE OTHERS PAY CLOSE ATTENTION! I SHOULD HAVE NEVER LEFT BRINKS!

Unhappy